OpenText Universal Discovery and Universal CMDB vs ServiceNow CMDB comparison

ServiceNow Configuration Management Database (CMDB) is an intuitive cloud-based solution that gives users the ability to keep track of their information technology infrastructure.

ServiceNow CMDB gives users the ability to diagnose and manage any issue that might appear in their systems. Users have at their disposal a suite of capabilities that allow them to handle any number of tasks.

Benefits of ServiceNow Configuration Management Database

Some of the benefits of using ServiceNow Configuration Management Database include:

• Ensure data consists of the most complete and accurate datasets possible. ServiceNow CMDB has a number of features that give users the ability to vet the information that makes up their system’s continuous integration (CI) process architectures. It uses an automated system to scan for copies of any particular dataset. If ServiceNow CMDB finds a copy, it prevents users from creating another CI with that data. There are also dashboards that keep users informed of the status of every part of their system. Users can easily spot any inconsistencies or issues.

• Deep insights into every portion of your information technology infrastructures. ServiceNow CMDB employs features that can map out the data that makes up your CI infrastructure. It gives users the ability to explore it on many different levels and gain an in-depth understanding of various aspects of the systems that they created. Users can also create reports that clearly lay out the data involved in any scheduled distribution.

Reviews from Real Users

ServiceNow CMDB is an information technology resource and data management tool that stands out among its competitors for a number of reasons. Two major ones are the solution’s intuitive nature and its discovery tools. ServiceNow CMDB makes it easy for users who lack a background in information technology to customize and configure its user interface to meet their specific needs. Its discovery tools give users the ability to easily map out and create continuous integration process architectures.

A PeerSpot user who is a ServiceNow developer, analyst, and administrator writes, "The most valuable feature of ServiceNow is the user interface because you can customize or configure it directly from the user interface by using the mouse. It is easy to use even for non-IT people. You can also directly plug your ServiceNow instance within your Microsoft Active Directory and then retrieve all your users and groups. So, you can use the users and groups to put automation inside the application. When you have new hires, you can automate the group security and group attribution. It is very good in terms of performance. Its performance is almost 100%. Once, it took less than two minutes to back up and run an instance. It has very good reliability."

An information technology service management consultant writes, “I like ServiceNow CMDB's discovery tools. If you have discovery tools and the discovery tools are built around a philosophy of mapping, then we can implement a top-down architectural mapping of the elements in the upper structure and create your CI. We can directly map for the dependencies among your infrastructure, hardware, and software. If you do not have discovery tools, we can still populate the CMDB but for the administrator, it's very hard.”