ServiceNow CMDB pros and cons

Name: ServiceNow CMDB
Brand: ServiceNow
Rating: 4.3 (34 reviews)

Vendor: ServiceNow

4.3 out of 5

34 reviews
100% willing to recommend

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ServiceNow CMDB Pros review quotes

reviewer2782440

ServiceNow Consultant at a consultancy with 11-50 employees

Nov 25, 2025

ServiceNow CMDB includes various automation features, and I'm quite satisfied with how they work.

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Bruno_Pires

Service Now Architect & Tech Manager at TRH

Apr 1, 2026

Almost all customers have reduced their response time, which is the most important benefit, and we have brought tasks that previously took more than 30 minutes or one hour of execution down to a few minutes.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Nov 10, 2025

In ServiceNow CMDB, the most valuable features are the integration with external tools to gather and store asset data.

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Ravi Nidadavolu

Senior Business Analyst at State Goverment Organization

Sep 15, 2023

One of the most valuable aspects of ServiceNow CMDB is its user-friendly interface and high degree of customization at the user level.

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EdwardScott

Configuration Manager at Adtalem Global Education

Jun 5, 2023

We were previously using spreadsheets to keep track of everything. ServiceNow CMDB has enabled us to consolidate all this information into one place, which helps with audits and reporting. It also improves visibility.

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VivekSaini

IT Consultant at a tech vendor with 10,001+ employees

Dec 27, 2023

The product's initial setup phase was simple.

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Roshan Bhondekar

IT Service Delivery Leader | Senior Consultant at Cognizant

Feb 17, 2023

The most valuable feature of ServiceNow CMDB is that it provides transparency and tracking of CI usage across multiple process owners or service owners.

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Anjaneya Vara Prasad

Solution Architect at a tech vendor with 10,001+ employees

Apr 21, 2023

One important element is automation. We can back up and manage multiple configurations. It also enables password self-service.

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Ronald ONeal

COO at a renewables & environment company with 1-10 employees

Jan 26, 2023

CMDB provides a centralized repository for your assets and support representatives throughout the organization.

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Dwight Hill Sr.

Asset Manager for EUCOM at CACI International Inc.

Aug 18, 2022

I deal mostly with asset management, and ServiceNow helps me do my job more effectively.

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ServiceNow CMDB Cons review quotes

reviewer2782440

ServiceNow Consultant at a consultancy with 11-50 employees

Nov 25, 2025

Pricing is all over the place. That is one of the comments I can make regarding pricing.

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Bruno_Pires

Service Now Architect & Tech Manager at TRH

Apr 1, 2026

Now with Moveworks, which is a new solution for ServiceNow, the UI integration with that makes it difficult to put more improvements on that and see other future enhancements.

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Claude-Yameogo

Consultant at a comms service provider with 1,001-5,000 employees

Nov 10, 2025

The pricing of ServiceNow products is suitable for large companies; it is a bit expensive for medium ones.

Free Report: ServiceNow CMDB Reviews and More

Learn what your peers think about ServiceNow CMDB. Get advice and tips from experienced pros sharing their opinions. Updated: August 2026.

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913,806 professionals have used our research since 2012.

Ravi Nidadavolu

Senior Business Analyst at State Goverment Organization

Sep 15, 2023

There could be room for enhancing customization capabilities.

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EdwardScott

Configuration Manager at Adtalem Global Education

Jun 5, 2023

ServiceNow CMDB could be easier to use. Beginners don't always understand the features. It would be helpful if ServiceNow offered more training or self-guided courses where people could learn to leverage the platform better. I've used ServiceNow for a long time, but I see new users struggling with these processes. There's a steep learning curve.

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VivekSaini

IT Consultant at a tech vendor with 10,001+ employees

Dec 27, 2023

If you select any CI, the associated applications with that CI should also be made available for users since, currently, the tool lacks such a feature.

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Roshan Bhondekar

IT Service Delivery Leader | Senior Consultant at Cognizant

Feb 17, 2023

The reporting function could be more advanced and has room for improvement.

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Anjaneya Vara Prasad

Solution Architect at a tech vendor with 10,001+ employees

Apr 21, 2023

We have various service levels and SLAs for our customers like platinum, gold, etc. Each SLA has an associated hardware and computing configuration. We cannot define that in ServiceNow for each customer. For example, a customer with 100 servers might be in the platinum category while a client with 25 would be in gold.

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Ronald ONeal

COO at a renewables & environment company with 1-10 employees

Jan 26, 2023

It depends on the implementation, but the out-of-the-box product tends to be fixed on the support people. From a linear standpoint, I would like to see a certain number of fields on a table and a related list to describe the support personnel.

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Dwight Hill Sr.

Asset Manager for EUCOM at CACI International Inc.

Aug 18, 2022

I'm still learning about CMDB's capabilities, so I haven't seen anything that I want added yet.

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