No more typing reviews! Try our Samantha, our new voice AI agent.

Faddom vs ServiceNow CMDB comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Faddom
Ranking in Configuration Management Databases
7th
Average Rating
0.0
Reviews Sentiment
7.3
Number of Reviews
0
Ranking in other categories
Migration Tools (27th), Cloud Migration (37th), IT Asset Management (15th), IT Service Management (ITSM) (52nd), Data Center Infrastructure Management (25th)
ServiceNow CMDB
Ranking in Configuration Management Databases
1st
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
34
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Configuration Management Databases category, the mindshare of Faddom is 11.9%, up from 4.6% compared to the previous year. The mindshare of ServiceNow CMDB is 22.8%, down from 35.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Databases Mindshare Distribution
ProductMindshare (%)
ServiceNow CMDB22.8%
Faddom11.9%
Other65.3%
Configuration Management Databases
 

Featured Reviews

Use Faddom?
Leave a review
reviewer2782440 - PeerSpot reviewer
ServiceNow Consultant at a consultancy with 11-50 employees
Automation features and integrated service mapping have streamlined incident and change management processes
There is probably room for improvement in ServiceNow CMDB. I'm so immersed in projects and solving direct customer issues that I don't think too much about potential improvements. Maintaining an accurate and up-to-date ServiceNow CMDB can be challenging due to incoming data from various sources, but ServiceNow has been developing small AI components to help with data discrepancies and deduplication recently. They have also improved integrations with other tools, providing many out-of-the-box integrations to different monitoring tools and CMDBs, which previously required coding experience for custom integrations. They are moving towards a more low-code or no-code approach, which is part of their goal as a company.
report
Use our free recommendation engine to learn which Configuration Management Databases solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
8%
Construction Company
8%
Comms Service Provider
7%
Financial Services Firm
16%
Manufacturing Company
10%
Government
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise3
Large Enterprise22
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with ServiceNow CMDB?
I believe that related to the solutions in the Now Assist platform, we can put more autonomy on that. Some reconciliation can be automated. AI Assist is the current improvement now. I don't have an...
What is your primary use case for ServiceNow CMDB?
I primarily work with ITSM, HR, SPM, AI, Now Assist, CMDB, and CSDM modules, covering almost all of these areas. I use the integration with ServiceNow CMDB with all the processes that we have imple...
What advice do you have for others considering ServiceNow CMDB?
I help customers evaluate their CMDB health. We use the CMDB health to make that analysis, to see the relationships, what is missing with the processes they have, and any mis-ownership issues. So, ...
 

Comparisons

 

Overview

 

Sample Customers

Coca-Cola, Paradigm, Hancock Whitney, MetroBank, NetApp, Verisk, Lake County of Florida, City of Portsmouth, NRG, Florida Department of Transportation, Synlab, UCLA, Lightricks, SolarEdge, Ituran, Risco Group, Pepsi Bottling Ventures, Nutanix, VMware, CDW, Matrix, Ascendion, SHI, E-Plus, Accenture, Fujitsu, Kyndryl, Zanaris
Wayfair, Siemens, Allianz, Experian, Vitas Healthcare
Find out what your peers are saying about ServiceNow, Device42, Qualys and others in Configuration Management Databases. Updated: April 2026.
893,221 professionals have used our research since 2012.