| Product | Market Share (%) |
|---|---|
| Oracle Applications Services | 11.4% |
| Trianz Oracle Cloud Services | 1.8% |
| Other | 86.8% |
Oracle E-Business Suite family of Service Applications provides information-driven customer service—service that enables your agents and technicians to meet and exceed customer expectations by empowering them with information that is consistent, accurate, and actionable. Through comprehensive integration of service delivery channels including web-self service, agent-assisted service via the contact center, and field service, Oracle Service provides a single, robust platform for managing service-related information and processes. Oracle's unique approach to customer service positions organizations to drive revenue through up-sell and cross-sell, cut service operating costs, and improve the overall effectiveness of customer service operations.
Oracle Service is part of the Oracle E-Business Suite, integrating with other E-Business Suite applications, including Oracle Sales and Oracle Marketing. Implement one or several application families—or implement the complete Oracle E-Business Suite for the fastest way to high-quality enterprise information.
Organizations across the world are increasingly turning to the cloud. From the planning stage through implementation, enterprises are seeking out the best software, applications and services for a smooth transition and to ensure ongoing success. They are willingly taking the initiative to migrate better, faster and smarter.
Comprehensive cloud management has, therefore, become a necessity today. Digital disruption, the adoption of cloud technologies, the need to comply with enhanced security and compliance requirements and ensure cost savings are key factors driving companies towards embracing 'Digital Transformation.'
Against this backdrop, Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services to enable all of the above and more. Oracle partners, on their part, are leveraging brand Oracle’s power to help clients innovate with confidence and transform themselves into state-of-the-art digital enterprises.
As a Gold-level member in the Oracle PartnerNetwork, Trianz empowers clients by accelerating their IT transformations, boosting productivity, and reducing costs. We also provide Oracle’s technology products, transformative new cloud solutions - SaaS, PaaS and IaaS - to help clients expand business opportunities around the Oracle Cloud.
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