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SAP Concur vs Zoho Expense comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SAP Concur
Ranking in Expense Management
1st
Average Rating
7.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Zoho Expense
Ranking in Expense Management
3rd
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the Expense Management category, the mindshare of SAP Concur is 10.4%, down from 19.7% compared to the previous year. The mindshare of Zoho Expense is 3.0%, up from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Expense Management Mindshare Distribution
ProductMindshare (%)
SAP Concur10.4%
Zoho Expense3.0%
Other86.6%
Expense Management
 

Featured Reviews

it_user405795 - PeerSpot reviewer
Assistant to the President at a non-profit with 51-200 employees
Big improvement over managing expenses in Excel. Don’t expect any value out of customer service.​
Support and help. Their online help is useless, and support is iffy at best. They tend to try to blame third parties, take a long time to respond, and aren’t good at communication. You are forced to use a travel agent, they charge $8 for each booking, and $27 for each call. TripIt sync is great, but there is no calendar integration with Outlook, which is awful.
Sai Nandan Sambu - PeerSpot reviewer
Associate Data Analyst at Monocept
Sequential approval workflows have streamlined our reimbursement process across multiple locations
What I appreciate about Zoho Expense is the sequential approval feature. We can add many sequential approvals in Zoho Expense. That is the best feature because if an employee asks for any trip, their manager should know about it. Then after the manager's approval, the accounts or finance team should validate the correct bills, and then they can reimburse it. The customizable approval workflows in Zoho Expense help my organization manage business expenses because the workflows are very clear and simple. We don't use complex workflows; we use complex workflows in Zoho People. We use Zoho Expense to avail expenses, trip approvals, and all related tasks. Zoho Expense's expense categorization helps to stay compliant. In terms of policy compliance, people can add expenses based on our reimbursement policies. We reimburse amounts per day based on the employee's grade. If an employee is a fresher, their grade is nine. If an employee is a senior manager, their level is six or five. We use the per diem feature; we give engineers a certain amount per day and managers receive a different amount. That is useful in Zoho Expense to differentiate by grades and levels.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I love the mobile feature – my boss loves approving her expense reports on the app."
"The measurable benefit I see from Zoho Expense includes the digitalization of expenses and billings."
"Zoho Expense is a good application that is decent and does the expected job."
 

Cons

"Customer Service: It's lousy. Technical Support: It's lousy."
"Sometimes there are issues in the approval flow in Zoho Expense."
"We do not use the GPS mileage tracking feature as it is quite plain and suited for old school people."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Media Company
11%
Outsourcing Company
9%
Manufacturing Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

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What needs improvement with Zoho Expense?
Sometimes there are issues in the approval flow in Zoho Expense. There are some approval issues with permissions, though I am unable to recall the specific details at this time.
What is your primary use case for Zoho Expense?
We use Zoho Expense, and we are planning to implement Zoho Payroll. We are in a discussion about that. In our organization, we use Zoho Expense because we have three different locations in India. I...
What advice do you have for others considering Zoho Expense?
I have experience working with Zoho People, which is the HR platform. I only know about Zoho People; I don't know about Zoho People Plus. Currently, we validate our data on Excel after exporting it...
 

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