

SAP Crystal Reports and Zoho Analytics are leading contenders in the business intelligence and reporting software category. While SAP Crystal Reports offers advanced data integration and precision in reporting, Zoho Analytics tends to stand out for its ease of use and advanced AI-driven insights.
Features: SAP Crystal Reports provides flexibility with customizable report layouts and advanced data manipulation. It supports multiple data types, allowing integration from diverse sources and produces pixel-perfect reports. Zoho Analytics, on the other hand, offers intuitive drag-and-drop interfaces, seamless API integration, and web-based operations, enhancing user experience with dynamic dashboards and AI-driven analytics.
Room for Improvement: SAP Crystal Reports users seek simpler syntax, improved visualization capabilities, and streamlined report modifications. Challenges with upgrading reports are commonly reported. Zoho Analytics could expand its graph library, enhance formula reliability, and improve the responsiveness of customer feedback mechanisms, along with offering more customizable dashboard elements for deeper analytics.
Ease of Deployment and Customer Service: SAP Crystal Reports is mainly deployed on-premises, with varying feedback on customer support. Users often resort to community support for complex queries. Zoho Analytics supports both on-premises and cloud deployments, providing greater flexibility. Its customer support is praised for responsiveness, yet there is a call for improvements in direct service channels.
Pricing and ROI: SAP Crystal Reports is perceived as expensive, with significant training and licensing costs, but delivers high ROI through its comprehensive functionality. Zoho Analytics is seen as cost-effective with scalable pricing plans, providing competitive ROI, especially when bundled with other Zoho products.
The integration with Zoho People is particularly important because I can access real-time data at any time, including what's happening in the last minute.
After incorporating Zoho Analytics, now all our decisions come from its reviews.
Any time I've integrated customer data using Zoho, I've received great feedback and referrals, and Zoho has gotten me referrals and more customers.
I have not encountered any problems requiring assistance.
The support team doesn't have full awareness of the system capabilities.
Zoho support provides assistance through live chat to guide us.
If you need help with any issue you face, you can directly call them.
Zoho Analytics can easily adapt to our needs when they grow, and you don't need much knowledge to adapt it; even basic Excel knowledge is sufficient.
You can utilize URL features to redirect users to their records in Zoho CRM or Zoho Desk with just a click.
Zoho Analytics is scalable.
A major missing feature compared to Power BI is the ability to create multiple DAX measures or row-level context, which would be useful for showing custom profit and loss statements.
The stability and reliability of Zoho Analytics have been good over time.
The stability and reliability of the product is crucial for optimal performance.
If it is closed due to any problem, it should be able to recover where I left off, similar to Excel, which should be a feature for SAP Crystal Reports.
Enabling better practices and testing to enhance data accuracy and efficiency for company sectors.
It would be beneficial to have easier integration with Azure, Microsoft Power Platform, and similar cloud technologies.
The collaborative features of Zoho Analytics have faced one issue: they have tried to reduce the sync time with most Zoho applications, but even with CRM, the sync still takes one hour.
While Power BI uses Power Query, an intuitive and powerful tool that allows data manipulation in any way, Zoho Analytics has limitations.
Having to pay for 25 users when only 11 are needed creates an issue with the pricing structure.
The annual subscription cost of Zoho Analytics is equivalent to about half of the monthly cost of tools such as Tableau or Power BI.
The pricing for Zoho Analytics is actually cheaper than the competitors for the kind of service they provide.
SAP Crystal Reports has had a very positive impact and benefits. It's a powerful tool to design any kind of report if you have knowledge of the database, and it can attach to both HANA and SQL databases.
The efficiency gained by our organization from SAP Crystal Reports is measurable through multiple export formats such as PDF and Excel.
The best features SAP Crystal Reports offers are powerful data connectivity, customized report design, interactive and visual reports, import, export, sharing options, and automation and scheduling.
The AI called Zia in Zoho Analytics is extremely useful. Whenever I build a chart or dashboard, I can generate a summary of insights using this AI tool, which is very convenient for both leadership and manager level teams to understand the data concepts.
The best feature is that in the same tool, we can use SQL and business intelligence capabilities.
Regarding integration capabilities, I have found Zoho Analytics' 100+ integrations very effective in consolidating data from various sources.
| Product | Market Share (%) |
|---|---|
| Zoho Analytics | 1.7% |
| SAP Crystal Reports | 2.6% |
| Other | 95.7% |

| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 15 |
| Large Enterprise | 22 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 4 |
| Large Enterprise | 4 |
Turn information from almost any data source into a sophisticated, interactive report with SAP Crystal Reports. This powerful, user-friendly application for small businesses and departments can help you deliver key insights to the right decision maker, at the right time, in the right format.
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Zoho Reports is a powerful, easy-to-use and highly scalable cloud-based reporting and business intelligence platform for small to medium-sized businesses. Its flexible pay-as-you-go pricing model and scope for customization allow businesses to tailor it to their unique needs.
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