ServiceNow IT Operations Management vs VMware Aria Operations for Applications comparison

ServiceNow and Broadcom are both solutions in the IT Infrastructure Monitoring category. ServiceNow is ranked #10 with an average rating of 8.3, while Broadcom is ranked #17 with an average rating of 8.8. ServiceNow holds a 1.1% mindshare in IM, compared to Broadcom’s 1.6% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 93% of Broadcom users who would recommend it.

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

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3,573 Comparison Views

95% willing to recommend

VMware Aria Operations for ...

Read 14 VMware Aria Operations for Applications reviews

6,376 Views
3,571 Comparison Views

93% willing to recommend

ServiceNow IT Operations Ma...

VMware Aria Operations for ...

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Executive SummaryUpdated on Oct 9, 2024

VMware Aria Operations for Applications and ServiceNow IT Operations Management compete in IT operations management. VMware Aria Operations might have the upper hand for businesses focused on detailed application monitoring, while ServiceNow shines with its integration capabilities.

Features:VMware Aria Operations for Applications provides comprehensive performance monitoring, application analytics, and root cause analysis with anomaly detection. ServiceNow IT Operations Management is known for robust incident management, extensive workflow automation, and seamless integration within the ServiceNow ecosystem.

Room for Improvement:VMware Aria Operations could enhance its integration capabilities and streamline its interface for user-friendliness. It may also benefit from expanding its out-of-the-box automation. ServiceNow IT Operations Management might be improved with better affordability, greater customization for diverse IT environments, and offering more flexibility in deployment options.

Ease of Deployment and Customer Service:VMware Aria Operations for Applications offers flexibility in deployment across environments with solid support options. ServiceNow IT Operations Management emphasizes a unified cloud-based approach with responsive customer service, facilitating smoother onboarding and issue resolution processes.

Pricing and ROI:VMware Aria Operations for Applications provides a competitive pricing model aligned with its monitoring and analytics ROI. ServiceNow IT Operations Management, despite a higher upfront cost, offers comprehensive service management capabilities, improving long-term ROI through operational integration.

To learn more, read our detailed ServiceNow IT Operations Management vs. VMware Aria Operations for Applications Report (Updated: June 2026).

Buyer's Guide

ServiceNow IT Operations Management vs. VMware Aria Operations for Applications

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (3rd)

VMware Aria Operations for ...

Ranking in IT Infrastructure Monitoring

17th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (16th), Container Monitoring (5th), Cloud Monitoring Software (12th)

Mindshare comparison

As of June 2026, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 1.6%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
VMware Aria Operations for Applications	1.6%
Other	97.3%

IT Infrastructure Monitoring

Featured Reviews

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Ajay Shukla

Consultant at HCLTech

Automation and insightful diagnostics elevate operations while improvements are welcome

The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including private, public, and hybrid, are already well-implemented. The ability to manage multiple vCenters across different geographical locations is very effective. The new Skyline health feature and certificate and licensing management are particularly useful improvements. The dashboard's overview tab provides comprehensive information about current vCenter status, resizable amounts, reclamation opportunities, anomalies, diagnostics, licensing, and certificates. However, there is room for improvement in application analysis. The current functionality lacks detailed monitoring at the kernel level, focusing mainly on CPU, memory, and storage matrices. Enhanced application monitoring capabilities, including tracking downtime for specific types of applications such as transactional or e-commerce applications, would be beneficial.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Feature-wise, it is a very good tool, especially when it comes to upgrades; upgrades are seamless—you will not even notice an upgrade is happening, and mostly all these upgrades happen after office hours, making it seamless."

"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."

"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."

"It is emerging as a holistic solution for enterprise service management."

"I am impressed with the tool's ability to track information in an easy way."

"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."

More ServiceNow IT Operations Management pros

"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."

"We haven't had any issues with stability."

"Scalability for VMware Aria Operations for Applications is easy to implement and manage."

"I find VMware Aria Operations for Applications to be very stable, and I would rate it a ten out of ten."

"It significantly improves application performance management by offering recommendations for resource allocation to avoid wastage or overcommitment."

"The features I find most valuable is the querying and alerting capabilities."

"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."

"Wavefront's monitoring tools and visibility into public cloud platforms are competing with the best out there."

More VMware Aria Operations for Applications pros

Cons

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."

"The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our company."

"The pattern part can be improved. Patterns are used in the Discovery feature."

"The vendor support rates between five to six because it takes a lot of time to get issues resolved, whether minor or major. For minor issues, the team takes a month's time to provide a fix."

"The out-of-the-box reporting feature has room for the improvement, it can be make more user friendly as other tools."

More ServiceNow IT Operations Management cons

"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."

"The solution could be expensive, which might be a limiting factor."

"The implementation is a long process that should be improved."

"The main problem I have is that the license cost is very high."

"They just need more capability. A few areas still need more enhancements in the technology capability space."

"VMware technical support has declined since the Broadcom acquisition. Previously, they were more focused on issue resolution, but now they prioritize licensing verification before providing support."

"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."

"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"There are additional costs, you have to pay more for everything."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The solution is costly compared to the products offered by its competitors."

"The cost of ServiceNow is much higher."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"It is expensive. It is around 10 Euros per server per month."

More ServiceNow IT Operations Management pricing and cost advice

"I would rate the pricing as three out of five."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Financial Services Firm

13%

Manufacturing Company

12%

Construction Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

The solution includes cost drivers that can be configured according to your environment. You can input server-wise, CPU-wise, storage, and memory costs per hour or day. Once cost drivers are provid...

See all answers

What needs improvement with VMware Tanzu Observability by Wavefront?

See all answers

What is your primary use case for VMware Tanzu Observability by Wavefront?

I have been involved in several projects where I had to implement automation and monitoring alerting. I performed automation using VMware Aria Operations for Applications. There is an automation ta...

See all answers

Comparisons

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BMC Helix Operations Management with AIOps vs ServiceNow IT Operations Management

Compared 3% of the time

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Compared 6% of the time

LogicMonitor vs VMware Aria Operations for Applications

Compared 5% of the time

Splunk Observability Cloud vs VMware Aria Operations for Applications

Compared 4% of the time

Nagios XI vs VMware Aria Operations for Applications

Compared 3% of the time

Dynatrace vs VMware Aria Operations for Applications

Compared 3% of the time

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Product Reports

Buyer's Guide

ServiceNow IT Operations Management

May 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

VMware Aria Operations for Applications

May 2026

VMware Aria Operations for Applications report

Download VMware Aria Operations for Applications product report

Also Known As

ServiceNow ITOM

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

Broadcom

Sample Customers

servicenow, TransAlta, NATS, Symantec

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

Buyer's Guide

ServiceNow IT Operations Management vs. VMware Aria Operations for Applications

June 2026

Free Report: ServiceNow IT Operations Management vs. VMware Aria Operations for Applications

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