ServiceNow IT Operations Management vs VMware Aria Operations for Applications comparison

Why PeerSpot?

ServiceNow and Broadcom are both solutions in the IT Infrastructure Monitoring category. ServiceNow is ranked #15 with an average rating of 8.1, while Broadcom is ranked #14 with an average rating of 8.8. ServiceNow holds a 1.1% mindshare in IM, compared to Broadcom’s 1.4% mindshare. Additionally, 95% of ServiceNow users are willing to recommend the solution, compared to 93% of Broadcom users who would recommend it.

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

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4,367 Comparison Views

95% willing to recommend

VMware Aria Operations for ...

Read 14 VMware Aria Operations for Applications reviews

8,461 Views
4,569 Comparison Views

93% willing to recommend

ServiceNow IT Operations Ma...

VMware Aria Operations for ...

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Executive SummaryUpdated on Oct 9, 2024

VMware Aria Operations for Applications and ServiceNow IT Operations Management compete in IT operations management. VMware Aria Operations might have the upper hand for businesses focused on detailed application monitoring, while ServiceNow shines with its integration capabilities.

Features:VMware Aria Operations for Applications provides comprehensive performance monitoring, application analytics, and root cause analysis with anomaly detection. ServiceNow IT Operations Management is known for robust incident management, extensive workflow automation, and seamless integration within the ServiceNow ecosystem.

Room for Improvement:VMware Aria Operations could enhance its integration capabilities and streamline its interface for user-friendliness. It may also benefit from expanding its out-of-the-box automation. ServiceNow IT Operations Management might be improved with better affordability, greater customization for diverse IT environments, and offering more flexibility in deployment options.

Ease of Deployment and Customer Service:VMware Aria Operations for Applications offers flexibility in deployment across environments with solid support options. ServiceNow IT Operations Management emphasizes a unified cloud-based approach with responsive customer service, facilitating smoother onboarding and issue resolution processes.

Pricing and ROI:VMware Aria Operations for Applications provides a competitive pricing model aligned with its monitoring and analytics ROI. ServiceNow IT Operations Management, despite a higher upfront cost, offers comprehensive service management capabilities, improving long-term ROI through operational integration.

To learn more, read our detailed ServiceNow IT Operations Management vs. VMware Aria Operations for Applications Report (Updated: September 2026).

Buyer's Guide

ServiceNow IT Operations Management vs. VMware Aria Operations for Applications

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)

VMware Aria Operations for ...

Ranking in IT Infrastructure Monitoring

14th

Average Rating

8.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (17th), Container Monitoring (6th), Cloud Monitoring Software (13th)

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 1.4%, down from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
VMware Aria Operations for Applications	1.4%
ServiceNow IT Operations Management	1.1%
Other	97.5%

IT Infrastructure Monitoring

Featured Reviews

Abhay Bapnaa

Associate Vice President at AWL

Unified workflows have centralized ticketing and have provided real-time visibility across companies

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migration and consistency, especially since we have 14,000 users in my group company utilizing this for multiple purposes, emphasizing workflows defined so that onboarding processes can be streamlined into a single tool. To improve ServiceNow IT Operations Management, I believe incorporating natural language processing is essential, allowing users to type queries such as 'I need this' and receive responses based on AI and data. Furthermore, enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.

Read full review

Ajay Shukla

Consultant at HCLTech

Automation and insightful diagnostics elevate operations while improvements are welcome

The new version 8.18 has brought significant improvements. The main purpose of using this tool is having a single console to manage all entities. The cloud integration capabilities, including private, public, and hybrid, are already well-implemented. The ability to manage multiple vCenters across different geographical locations is very effective. The new Skyline health feature and certificate and licensing management are particularly useful improvements. The dashboard's overview tab provides comprehensive information about current vCenter status, resizable amounts, reclamation opportunities, anomalies, diagnostics, licensing, and certificates. However, there is room for improvement in application analysis. The current functionality lacks detailed monitoring at the kernel level, focusing mainly on CPU, memory, and storage matrices. Enhanced application monitoring capabilities, including tracking downtime for specific types of applications such as transactional or e-commerce applications, would be beneficial.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use this solution primarily for event management, aggregation, correlation, and analytics, and it has moved from simple correlation to AIOps and helps us and our customers move towards AIOps."

"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."

"It is a stable solution. I have not experienced any system outages during my time using the solution."

"The dashboard maintenance is very good, and the tool doesn't get stuck."

"IT support management is the most valuable feature and a very good product."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"The solution is easy to use and has great orchestration and automation capabilities."

"It is emerging as a holistic solution for enterprise service management."

More ServiceNow IT Operations Management pros

"The stability of Aria Operations for Applications has improved significantly over the years."

"I gladly recommend VMware Aria Operations for Applications because it is cost effective and has commendable AI response capabilities."

"It has a familiar interface, which makes it easy to get started."

"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."

"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."

"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."

"The features I find most valuable is the querying and alerting capabilities."

"Wavefront's monitoring tools and visibility into public cloud platforms are competing with the best out there."

More VMware Aria Operations for Applications pros

Cons

"The solution's subscription model could be improved."

"The main issue with ITOM in an enterprise environment is performance."

"At times, it got cumbersome from the project management perspective."

"The initial setup phase was hard and could be made easier."

"I believe that technical support could improve a bit. I would rate it a six."

"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."

"It should have better integrations with other solutions."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

More ServiceNow IT Operations Management cons

"The solution could be expensive, which might be a limiting factor."

"The implementation is a long process that should be improved."

"VMware technical support has declined since the Broadcom acquisition. Previously, they were more focused on issue resolution, but now they prioritize licensing verification before providing support."

"Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more."

"The return on investment is best suited for organizations that do not have the resources for a dedicated VM environment team. However, the cost of the product doesn't show significant benefits."

"The initial setup should be easier and more seamless."

"The documentation and integration with Kubernetes could be improved."

"However, it is still not a very mature product."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"It is expensive. It is around 10 Euros per server per month."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"There are additional costs, you have to pay more for everything."

"The price of ServiceNow IT Operations Management is expensive."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"The cost of ServiceNow is much higher."

More ServiceNow IT Operations Management pricing and cost advice

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

"I would rate the pricing as three out of five."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Financial Services Firm

10%

Manufacturing Company

10%

Comms Service Provider

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	1
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

The solution includes cost drivers that can be configured according to your environment. You can input server-wise, CPU-wise, storage, and memory costs per hour or day. Once cost drivers are provid...

See all answers

What needs improvement with VMware Tanzu Observability by Wavefront?

See all answers

What is your primary use case for VMware Tanzu Observability by Wavefront?

I have been involved in several projects where I had to implement automation and monitoring alerting. I performed automation using VMware Aria Operations for Applications. There is an automation ta...

See all answers

Comparisons

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Splunk Observability Cloud vs VMware Aria Operations for Applications

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Compared 3% of the time

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Product Reports

Buyer's Guide

ServiceNow IT Operations Management

October 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Buyer's Guide

VMware Aria Operations for Applications

October 2026

VMware Aria Operations for Applications report

Download VMware Aria Operations for Applications product report

Also Known As

ServiceNow ITOM

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Overview

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

Broadcom

Sample Customers

servicenow, TransAlta, NATS, Symantec

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

Buyer's Guide

ServiceNow IT Operations Management vs. VMware Aria Operations for Applications

September 2026

Free Report: ServiceNow IT Operations Management vs. VMware Aria Operations for Applications

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