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ServiceNow IT Operations Management vs VMWare Tanzu CloudHealth comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
Sentiment score
6.1
VMWare Tanzu CloudHealth optimizes cloud costs by 20-30% through resource management, improving financial planning and operational efficiency.
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
CloudHealth consistently identifies optimization opportunities, resulting in an estimated twenty to thirty percent reduction in cloud infrastructure costs.
V Mware And Vector Administration at Tech Mahindra Limited
I have seen a return on investment with VMWare Tanzu CloudHealth. My company was very happy using this, and they did not buy another solution, so I believe they have seen benefits using this VMWare solution.
AI Software Developer Engineer at IBM
 

Customer Service

Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
Sentiment score
6.8
VMWare Tanzu CloudHealth's support is praised for reliability and knowledge but needs faster responses and improved personnel qualifications.
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
They provide 24/7 support based on the SLA with the client, ensuring the response times are matched accordingly.
Manager, Project Implementation at ibl-unisys
The engineers are knowledgeable and provide practical guidance for resolving cloud management and governance-related problems.
V Mware And Vector Administration at Tech Mahindra Limited
It is very interactive, with examples on how you can do this or that, and there are the do's and the don'ts.
AI Software Developer Engineer at IBM
 

Scalability Issues

Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
Sentiment score
6.8
VMWare Tanzu CloudHealth is praised for scalability, user-friendly management, and efficient cloud handling in medium to large environments.
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
The backbone of VMWare Tanzu CloudHealth is scalability; it is very easy to scale.
AI Software Developer Engineer at IBM
VMWare Tanzu CloudHealth is well-suited for medium to large-scale enterprise environments, capable of managing multiple AWS accounts and thousands of cloud resources and workloads across different regions from a single dashboard.
V Mware And Vector Administration at Tech Mahindra Limited
 

Stability Issues

Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
Sentiment score
7.8
VMWare Tanzu CloudHealth is stable and reliable, with effective cost management, reliable AWS data sync, and regular updates.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
With VMWare Tanzu CloudHealth, I can help optimize services and identify the pain points where cost reduction is necessary.
AI Software Developer Engineer at IBM
VMWare Tanzu CloudHealth is stable and reliable in my experience.
V Mware And Vector Administration at Tech Mahindra Limited
 

Room For Improvement

ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
VMWare Tanzu CloudHealth needs GCP integration, AI insights, improved access, real-time updates, enhanced reporting, and customizable dashboards.
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
The learning curve is steep because people like to take their own time to understand and roll out things, which creates an overhead in getting people to understand the system.
Manager, Project Implementation at ibl-unisys
I would prefer to see more AI-driven insights that not only recommend optimization but also suggest automated remediation actions.
V Mware And Vector Administration at Tech Mahindra Limited
VMWare Tanzu CloudHealth can improve by introducing real-time cost visibility and alerting.
Cloud Engineer at Rishabh Software
 

Setup Cost

Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
VMWare Tanzu CloudHealth offers cost-effective cloud management for larger enterprises with features like cost optimization and minimal setup.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
The pricing is suitable for medium and large enterprises operating in multi-cloud environments that require advanced financial operations and governance capabilities.
V Mware And Vector Administration at Tech Mahindra Limited
Pricing setup is the process of configuring how the cloud costs are calculated and allocated, which includes connecting cloud billing data, defining business groups, mapping resource tags, and setting custom rates if required.
Dev Ops Professional at a manufacturing company with 10,001+ employees
 

Valuable Features

ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
VMware Tanzu CloudHealth simplifies multi-cloud management with cost-saving insights, enhanced transparency, and effective compliance across major cloud services.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
Governance and policy management help enforce governance policies by identifying missing tags, non-compliant resources, public storage, and other configuration issues, ensuring organizations maintain security and operational standards across different cloud environments like GCP, AWS, and Azure.
V Mware And Vector Administration at Tech Mahindra Limited
With this, we have right-sized many instances, removed many unused EBS volumes, and unused Elastic IPs. In that way, we have cut around 20% of cost.
Cloud Engineer at Rishabh Software
CloudHealth identifies underutilized or idle resources and provides right-sizing recommendations, helping organizations reduce unnecessary cloud spending while maintaining application performance.
Dev Ops Professional at a manufacturing company with 10,001+ employees
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
13th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (15th), AIOps (3rd)
VMWare Tanzu CloudHealth
Ranking in Cloud Management
19th
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
14
Ranking in other categories
Cloud Cost Management (8th)
 

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. The mindshare of VMWare Tanzu CloudHealth is 2.0%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
VMWare Tanzu CloudHealth2.0%
Other96.4%
Cloud Management
 

Featured Reviews

reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Sasikiran Sakalabattina - PeerSpot reviewer
V Mware And Vector Administration at Tech Mahindra Limited
Centralized dashboards have optimized multi-cloud costs and improved financial governance
VMWare Tanzu CloudHealth is a powerful cloud management platform, but there are areas for improvement. I would prefer to see more AI-driven insights that not only recommend optimization but also suggest automated remediation actions. Real-time cost synchronization could be faster, as billing data sometimes has delays. More customized dashboards and report templates would help teams tailor their needs better. Kubernetes cost visibility could be more granular for centralized workloads. Integration with ITSM and automation tools such as ServiceNow and Ansible could be enhanced. Simplifying initial onboarding and policy configuration would also improve the experience for new users. These enhancements would make the platform even more efficient for enterprise cloud operations. This tool is a mature and relevant cloud management platform with several areas that could be enhanced. I would prefer to see more advanced AI capabilities providing predictive insights and automated remediation for common optimization tasks. Better, faster synchronization of cloud billing and utilization data would enable near real-time cost monitoring. I want more customizable dashboards and executive reports tailored for different stakeholders such as FinOps, infrastructure, and management teams. Improving Kubernetes container cost visibility at the pod level is also necessary. I would prefer to see stronger AI-driven automation, faster real-time cost updates, more customizable dashboards, deeper Kubernetes cost visibility, enhanced DevOps integrations, and a simpler onboarding process as areas needing improvement. These enhancements would further increase operational efficiency and make the platform more valuable for enterprise cloud management.
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
Financial Services Firm
14%
Computer Software Company
11%
Construction Company
10%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
What is your experience regarding pricing and costs for CloudHealth?
My experience with pricing, setup cost, and licensing for VMWare Tanzu CloudHealth is that the setup is minimal and simple. I have not been directly responsible for pricing setup in CloudHealth, bu...
What needs improvement with CloudHealth?
The weak points of VMWare Tanzu CloudHealth are that while the product is quite capable, cost can be an issue at times. The learning curve is steep because people like to take their own time to und...
What is your primary use case for CloudHealth?
VMWare Tanzu CloudHealth is used primarily to provide users with a seamless working environment without losing connectivity by offering a solution that virtualizes their computing environment. It i...
 

Also Known As

ServiceNow ITOM
Aria Cost powered by CloudHealth, CloudHealth
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMWare Tanzu CloudHealth and other solutions. Updated: August 2026.
908,800 professionals have used our research since 2012.