ServiceNow IT Operations Management vs VMWare Tanzu CloudHealth comparison

ServiceNow IT Operations Management vs. VMWare Tanzu CloudHealth

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of May 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.7%, down from 2.3% compared to the previous year. The mindshare of VMWare Tanzu CloudHealth is 2.0%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

Alex Darby

Director, Infrastructure, Wintel Engineering at a insurance company with 5,001-10,000 employees

Saves time during workload migration, facilitates sizing of virtual servers, and the support team is helpful

The right-sizing feature is the most captivating one for us. It helped in taking the emotions out of what people think they need, basing it off of real data, and providing them what they actually need. It's not really a special feature, but the support that we received from that team really helped us in our success. There were definitely some customizations that needed to take place to make it successful. This is the most aware of our products, in terms of understanding all of the components from the top down. It is integrated with all of the different modules, all the way down to the core infrastructure. All of it is tied together and there are not many tools that can do that.

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PriyankaBachu

Senior Consultant at Infosys

Provides templates which reduces duplications in rule configuration

Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

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Steve Staten

Cloud Advisor Specialist at Converge Technology Solutions Corp

The solution has excellent scalability, great dashboards, and is stable

I use the solution daily, multiple hours a day to identify possible savings by analyzing the various displays as well as the policies for possible cost savings for our customers CloudHelth has helped our organization with trying to right-size virtual machines based on current utilization and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The automated memory balancing, where it looks at whether it's being used in the most efficient way and adds or takes away memory, is the best part. If it didn't do that, it would be something that I would have to do. We have too many machines for one person to do that. The automation helps me in that it is done in a really efficient way and a balanced way because of the policies. It really helps."

"The primary features we have focused on are reporting and optimization."

"It helps us get a consolidated view of all customer spending into a single dashboard, allowing us to identify opportunities to improve their current spending."

"The most important feature to us is an objective measurement of VM headroom per cluster. In addition, the ability to check for the right-sizing of VMs."

"I like the analytics that help us optimize compatibility. Whereas Azure Advisor tells us what we have to do, Turbonomic has automation which actually does those things. That means we don't have to be present to get them done and simplifies our IT engineers' jobs."

"The most valuable features are the cluster utilization reports and the resource capacity planning. We can simulate how much capacity we can add to the current resources. The individual DM reports and VM-facing recommendations report are also helpful."

"It is a good holistic platform that is easy to use. It works pretty well."

"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."

More IBM Turbonomic pros

"Their Event Management is very good."

"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."

"It is flexible. You can tune it, more or less, as you want."

"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

"The way this solution has helped us is that it improved our communication."

"You can improve integrations of the operation with the solution."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

More ServiceNow IT Operations Management pros

"The solution is good for cloud cost management."

"The most valuable thing I have found is the cost saving recommendations"

"The pricing is rather competitive right now."

"It's stable. For report presentation, it's been fast."

"We are able to create an internal price of the product that we can then sell to clients. We get the cost plan at a good discount and then resell it with a mark up to our enterprise-level clients. This flexibility in pricing is one of the solution's best features."

"The product is easy to use in terms of monitoring all the environments. It works for multiple clouds."

"This solution is fast and very easy to understand, even if you are not a technician."

"We use dashboards quite heavily, but one of the features that have really stood out is some of the policies we've created to alert us of particular situations."

More VMWare Tanzu CloudHealth pros

Cons

"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."

"We don't use Turbonomic for FinOps and part of the reason is its cost reporting. The reporting could be much more robust and, if that were the case, I could pitch it for FinOps."

"Additional interfaces would be helpful."

"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."

"While the product is fairly intuitive and easy to use once you learn it, it can be quite daunting until you have undergone a bit of training."

"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."

"The GUI and policy creation have room for improvement. There should be a better view of some of the numbers that are provided and easier to access. And policy creation should have it easier to identify groups."

"The way it handles updates needs to be improved."

More IBM Turbonomic cons

"Lacks the ability to do its own monitoring."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"If you are new to using the solution, you will find the setup complex."

"The security policies could be increased."

More ServiceNow IT Operations Management cons

"The export features regarding CSV files and specifically around identifying savings plans have room for improvement, as well as the drill-down features for reservation utilization."

"CloudHealth needs to start building out Turbonomics-types of features that help the customers who are using CloudHealth really understand everything down to the server level, the virtual machine level."

"The solution doesn't offer the best functionality, unfortunately. Some features just simply aren't on offer. The solution needs to offer more product milestones."

"I would like to see better integration from CloudHealth to create easier setup and implementation."

"It would be helpful to have a mobile version or a tablet version, especially for people who are outside of the office."

"The performance and accuracy of Cloud Health need to be improved."

"They should provide information or tools to tune the cloud resources according to the environment size."

"The Perspectives feature could be better."

More VMWare Tanzu CloudHealth cons

Pricing and Cost Advice

"Everybody tells me the pricing is high. But the ROIs are great."

"It was an annual buy-in. You basically purchase it based on your host type stuff. The buy-in was about 20K, and the annual maintenance is about $3,000 a year."

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."

"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."

"IBM Turbonomic is an investment that we believe will deliver positive returns."

"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."

"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."

More IBM Turbonomic pricing and cost advice

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The price of ServiceNow IT Operations Management is expensive."

"The cost of ServiceNow is much higher."

"It is expensive. It is around 10 Euros per server per month."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

More ServiceNow IT Operations Management pricing and cost advice

"There could be flexibility in pricing for the product."

"I give the cost of the solution an eight out of ten."

"The pricing is competitive and while other products are good they are considerably more expensive."

"CloudHealth has a subscription-based model."

"The licensing fees depend on how big the company is. If you are a larger company then you have a better contract with a better price. The price is different for a small company."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

11%

Government

Educational Organization

34%

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

What needs improvement with Turbonomic?

The implementation could be enhanced.

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.

What needs improvement with ServiceNow IT Operations Management?

ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored...

What do you like most about CloudHealth?

The product is easy to use in terms of monitoring all the environments. It works for multiple clouds.

What needs improvement with CloudHealth?

There could be flexibility in pricing for the product. They should provide information or tools to tune the cloud res...

What advice do you have for others considering CloudHealth?

I rate VMware Aria Cost powered by CloudHealth an eight out of ten.

VMware Aria Operations vs IBM Turbonomic

Comparisons

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Compared 12% of the time

VMware vSphere vs IBM Turbonomic

Compared 8% of the time

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Compared 7% of the time

SolarWinds Virtualization Manager vs IBM Turbonomic

Compared 3% of the time

More IBM Turbonomic Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 15% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 10% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 9% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 6% of the time

BMC TrueSight Operations Management vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Azure Cost Management vs VMWare Tanzu CloudHealth

Compared 20% of the time

Cloudability vs VMWare Tanzu CloudHealth

Compared 19% of the time

VMware Aria Operations vs VMWare Tanzu CloudHealth

Compared 13% of the time

AWS Cost Explorer vs VMWare Tanzu CloudHealth

Compared 7% of the time

Apptio One vs VMWare Tanzu CloudHealth

Compared 6% of the time

More VMWare Tanzu CloudHealth Competitors

Product Reports

Download IBM Turbonomic product report

IBM Turbonomic

May 2025

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

VMWare Tanzu CloudHealth

Download VMWare Tanzu CloudHealth product report

Also Known As

Turbonomic, VMTurbo Operations Manager

ServiceNow ITOM

Aria Cost powered by CloudHealth, CloudHealth

Interactive Demo

IBM

Demo not available

ServiceNow

Demo not available

VMware

Overview

IBM Turbonomic offers automation, planning, and right-sizing recommendations to streamline resource management, improve efficiencies, and optimize costs across virtualized environments and cloud platforms.

IBM Turbonomic is valued for its capability to optimize resource allocation and monitor virtual environments efficiently. It facilitates automated decision-making in VM sizing, load balancing, and cost optimization for both on-premises and cloud deployments. Users can leverage insights for workload placement, ensure peak performance assurance, and effectively right-size across VMware and Azure. The ongoing transition to HTML5 aims to improve visual and navigational ease, while expanded reporting features are anticipated. Opportunities for improved training, documentation, and integrations enhance platform usability and functionality.

What Are the Key Features?

Automation: Streamlines resource allocation and VM management.
Planning Tools: Supports capacity management and growth projections.
Right-Sizing: Optimizes VM configurations for efficient resource use.
Customizable Dashboards: Provides quick insights into environment health.
Reporting Capabilities: Offers valuable data for informed decision-making.
Cloud Integration: Ensures cost-effective resource utilization.

What Benefits Should Be Looked For?

Performance Enhancement: Improves application performance efficiency.
Cost Reduction: Minimizes operational expenses through optimizations.
Infrastructure Efficiency: Maximizes use of IT infrastructure resources.

In finance, IBM Turbonomic aids in maintaining platform efficiency during market fluctuations. Healthcare organizations leverage its capability for resource optimization during high-demand periods to enhance patient care support. Retailers use it for planning in peak seasons, ensuring resources align with fluctuating demand to maintain performance continuity.

IBM

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

VMware Tanzu CloudHealth, formerly known as VMware Aria Cost Powered by CloudHealth, is a specialized cloud management platform tailored for Multi-Cloud Cost Optimization. It offers comprehensive visibility into cloud spending across various providers, enabling users to identify areas for optimization and make informed resource allocation decisions. With features like reserved instance management, resource rightsizing, and automated cost governance policies, it facilitates financial management for optimal cost efficiency. Beyond cost optimization, Tanzu CloudHealth enhances cloud operations through workload optimization and governance automation, catering to multi-cloud environments encompassing public, private, and hybrid clouds. Its primary focus remains on enabling organizations to effectively manage and reduce cloud expenditures while supporting operations across diverse cloud platforms.

VMware

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

servicenow, TransAlta, NATS, Symantec

Pinterest, Dow Jones, RhythmOne, Ziff Davis, Acquia, Mentor Graphics, Lookout, Veracode, SwiftKey, Amtrak, Shi, Imgur, SumoLogic, NewsUK, Cloudera, Canvas

ServiceNow IT Operations Management vs. VMWare Tanzu CloudHealth