Zenoss Cloud and ServiceNow IT Operations Management compete in the IT operation solutions category. ServiceNow's extensive features often give it the upper hand for users willing to invest more, while Zenoss Cloud's flexible pricing and support make it an attractive option as well.
Features: Zenoss Cloud offers real-time analytics, unified monitoring, and integration capabilities. ServiceNow IT Operations Management is known for comprehensive incident management, automation, and workflow capabilities. Although Zenoss Cloud has robust offerings, ServiceNow is considered more feature-rich by users.
Room for Improvement: Zenoss Cloud could enhance its scalability and ease of customization. ServiceNow users suggest improving its learning curve and reducing the complexity of the initial setup. Zenoss Cloud can benefit from more advanced scalability options, while ServiceNow needs more simplicity.
Ease of Deployment and Customer Service: Zenoss Cloud is noted for its straightforward deployment and responsive customer service. ServiceNow, although powerful, often requires longer deployment times and more significant initial setup efforts. Once deployed, ServiceNow offers reliable customer service.
Pricing and ROI: Zenoss Cloud provides flexible pricing structures, making it cost-effective, with users reporting satisfactory ROI. ServiceNow, with a higher initial cost, delivers high value for its price due to its expansive feature set.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 17.2% |
| Zenoss Cloud | 2.3% |
| Other | 80.5% |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Large Enterprise | 5 |
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
