ServiceNow and Studio Creatio are prominent within the IT service management landscape. ServiceNow stands out with its extensive customization capabilities, while Studio Creatio offers a more user-friendly approach with low-code/no-code development.
Features: ServiceNow offers a highly flexible platform for extensive customization, app development, and IT service management. It also provides a versatile cloud environment deployment option and possesses an active product development community. Studio Creatio, however, emphasizes low-code/no-code development making it accessible to users with less technical expertise. This feature enables quick process automation and offers a streamlined user interface experience, especially beneficial for non-developers.
Room for Improvement: ServiceNow's complexity can hinder scalability and integration, and its licensing and pricing structures often lack clarity. Studio Creatio, while intuitive, could improve its UI customization options and integration abilities to bolster business process management functionalities.
Ease of Deployment and Customer Service: ServiceNow is adaptable across public, private, and hybrid cloud environments; however, its customer service experiences inconsistency due to its broad user base. Studio Creatio also offers varied deployment options but its technical support diminishes as the user base expands.
Pricing and ROI: ServiceNow, often positioned as a premium solution, commands a high price with strong ROI potential if fully leveraged. Its module-based licensing can be confusing and costly. In contrast, Studio Creatio is seen as a more cost-effective option, necessitating careful evaluation of feature-related additional costs within its pricing strategies.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
The return on investment is good when implementing for ourselves and for other clients.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
The support is exemplary and deserves a perfect rating.
I rate the technical support of ServiceNow as a nine on a scale of one to ten.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
I rate the scalability of ServiceNow as an eight on a scale of one to ten.
It is cloud-based, so it is highly scalable and performs well.
I rate the stability of ServiceNow as a nine on a scale of one to ten.
ServiceNow is stable enough.
From a functionality perspective, the features in ServiceNow are acceptable as, at the moment, the ITSM modules rank highly, being 13 plus Pink Elephant certified, which is a good aspect to have.
The official support is often distant, and many partners are not up to standard, which harms the product's reputation.
There is a need for bug or error tracking in ServiceNow.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow is expensive for all regions.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
Intelligent business process management and low-code platform with out-of-the-box solutions and templates
Studio Creatio, Enterprise Edition is the unique synergy of business processes management and case management technologies that provide organizations with powerful tools to easily manage and optimize business processes.
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