Siebel Contact Center vs TalkDesk comparison

Read 13 TalkDesk reviews

667 Views
500 Comparison Views

100% willing to recommend

Siebel Contact Center

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Siebel Contact Center and TalkDesk based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Genesys, Five9 and others in Contact Center Platforms.

To learn more, read our detailed Contact Center Platforms Report (Updated: January 2026).

Contact Center Platforms

Download the complete report

Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Siebel Contact Center

Ranking in Contact Center Platforms

7th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

TalkDesk

Ranking in Contact Center Platforms

4th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Contact Center as a Service (CCaaS) (5th)

Mindshare comparison

As of January 2026, in the Contact Center Platforms category, the mindshare of Siebel Contact Center is 2.4%, up from 1.3% compared to the previous year. The mindshare of TalkDesk is 3.2%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Contact Center Platforms Market Share Distribution
Product	Market Share (%)
TalkDesk	3.2%
Siebel Contact Center	2.4%
Other	94.4%

Contact Center Platforms

Featured Reviews

reviewer2492265

Freelancer at a consultancy with 51-200 employees

Has efficient automation features and the ability to integrate with multiple systems

The initial setup is quite difficult for the latest versions from 2020 and beyond and can take about four to five hours. It can now be deployed on the cloud. Oracle offers the same images for on-premise and cloud deployments, making it easy to switch between the two. I created the docker image using VM and completed the setup in a few hours.

Read full review

Yeko Muhammad

IT Specialist at Dreams of Success Initiative Uganda

Unified channels have simplified customer support and now need more responsive assistance

The best features TalkDesk offers include the unification of messages through omnichannel support, which allows me to combine all messages from voice calls, SMS, chats, email, and social media onto a single platform. I also utilize the AI features for immediate customer support with a virtual assistant to handle customers when our agents are offline, and it requires no coding, making it really easy to use. The AI support specifically helps me save a lot of time as I only have to input and set it up; in case of any inquiries, it automatically provides feedback to customers needing help. Additionally, with the omnichannel feature, I don't need to log into all my social media handles or check my chats and emails separately, as I find everything in one place, which helps me become more efficient, save time, and stay organized.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can integrate it with various systems for batch processing and other configurations."

"The solution is quite user-friendly."

"It is very simple to learn how to use TalkDesk."

"The most valuable feature of the solution is its ease of use."

"With TalkDesk, you get to use TalkDesk Studio, which allows you to easily create outbound campaigns, and I am very happy with it."

"The tool is similar to RingCentral. It automatically integrates with your systems, so you can make calls directly from Teams instead of making calls with the TalkDesk application. It also has sentiment analytics features, similar to AI features, where you can analyze the tone of the person you're speaking with, determining if they are angry or happy. You can pull back data and analyze it on a separate system."

"TalkDesk and their online support being very helpful. I collaborated with another resource who managed call routing, and my role was to develop applications that interacted with the routing system as needed, such as taking over calls for payment processing and directing any issues to the appropriate support personnel."

"TalkDesk enhanced customer service with AI."

"I would highly recommend TalkDesk because it is a good tool that simplifies work, provides analytics, and saves time, generating a good return on investment; it is excellent for communication and integration."

More TalkDesk pros

Cons

"The product can be complicated to develop, as many methods exist to achieve solutions."

"There is room for improvement in the flexibility of the dashboard and reporting customization."

"We faced issues with bulk SMS."

"One area for improvement in TalkDesk is its graphical environment, which doesn't allow for customized placement of icons or separate pages, making it challenging to organize and maintain complex applications. Additionally, for IVR applications, it lacks certain features like default inter-digit timeout settings or overall prompt timeout settings, which are common in other products. I also faced challenge was with call logging, as the system didn't perform well in retrieving and playing back call audio during development, although this might have been due to our specific setup or data volume."

"The solution lacks some features for outbound campaigns compared to other providers."

"The product must automate certain features so the agents do not have to do things manually."

"The solution's reporting feature is sometimes delayed and could be improved."

"The drawback of the tool revolves around the fact that I see it is very slow when loading the pages."

"Regarding needed improvements, while I find the customer support team generally effective, I notice it can be less responsive during certain hours, especially when their agents are offline, making communication difficult."

More TalkDesk cons

Pricing and Cost Advice

"The platform is expensive."

"TalkDesk's pricing is with the investment."

"If we need less number of licenses, the pricing will be high."

See which vendors are best for you

Use our free recommendation engine to learn which Contact Center Platforms solutions are best for your needs.

See recommendations

881,082 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Computer Software Company

13%

Energy/Utilities Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	4
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Siebel Contact Center?

The platform is expensive. Many metrics for these licenses are mainly user-based, which makes it quite costly. I rate the pricing a ten.

What needs improvement with Siebel Contact Center?

The product can be complicated to develop, as many methods exist to achieve solutions. This complexity can make it challenging to find the right approach. Also, AI integration could be expanded.

What is your primary use case for Siebel Contact Center?

Our customers use it to store all their customer data and manage their processes. The Contact Center integrates with the CTI platform so that when a customer calls, the agent has access to the cust...

What is your experience regarding pricing and costs for TalkDesk?

Regarding pricing, I find it not bad, and while I don't know the specifics of setup cost and licensing since I'm not part of the financial team that purchases the software, I would say generally th...

What needs improvement with TalkDesk?

TalkDesk is a good tool and I don't have any major needs for improvement. If I had to suggest anything, it might be to reduce the pricing, but it is fair overall. Regarding needed improvements, whi...

What is your primary use case for TalkDesk?

I have used TalkDesk for approximately seven to eight months. I use TalkDesk to manage my communications with my clients by unifying voice, SMS, chat, email, and all social media messages within a ...

Amazon Connect vs Siebel Contact Center

Comparisons

Compared 48% of the time

Oracle Fusion Service vs Siebel Contact Center

Compared 27% of the time

More Siebel Contact Center Competitors

Genesys Cloud CX vs TalkDesk

Compared 36% of the time

Five9 vs TalkDesk

Compared 17% of the time

Cisco Webex Contact Center vs TalkDesk

Compared 12% of the time

Salesforce Service Cloud vs TalkDesk

Compared 11% of the time

Avaya Infinity Platform vs TalkDesk

Compared 10% of the time

More TalkDesk Competitors

Product Reports

Contact Center Platforms

Download Siebel Contact Center product report

Download TalkDesk product report

Overview

Oracle's Siebel Contact Center transforms a business's call center into an integral part of its total sales, marketing, and service delivery strategy. The application enables agents to handle service, support, and sales interactions seamlessly across all communication channels. As a result, businesses can reduce costs while enhancing service delivery.

Oracle

TalkDesk, an advanced Cloud Contact Center Platform, revolutionizes customer service operations through its omnichannel capabilities. It seamlessly integrates with businesses' internal systems, enabling efficient management of customer interactions across phone, email, SMS, and social media. By identifying existing customers and leveraging custom objects, TalkDesk enhances agent efficiency and automates interaction data integration.

TalkDesk offers a suite of essential features for robust contact center functionality. Queue management, voicemail, click-to-call, call forwarding, local caller ID, and comprehensive analytics ensure efficient query management and improved customer satisfaction.

Additional features to emphasize:

TalkDesk's compatibility with popular CRM systems and live chat tools enhances team performance and workflow cohesion.
TalkDesk's customer experience analytics include sentiment analysis and visually appealing dashboards to provide deep insights into customer emotions and trends, enhancing businesses' understanding and response to customer needs.
TalkDesk's automated workflows and direct ticket creation within the interface streamline operations further.
Finally, TalkDesk's AI-driven tools optimize call routing, provide detailed analytics, and assist in agent coaching, elevating the quality of customer interactions.

Additionally, TalkDesk's focus extends to quality and workforce management, providing tools for assessing agent performance and recommending improvements. Features like voice and screen recording, time-stamped comments, and gamified metrics offer valuable insights for performance enhancement.

The mobile app Talkdesk Conversations, available for iOS and Android, extends platform functionality for remote teams. It includes call placement, recording, and CRM connectivity features, ensuring uninterrupted customer service. However, the app has garnered limited reviews and ratings on mobile app stores.

In summary, TalkDesk is a comprehensive, AI-enhanced, and highly integrative solution for businesses seeking to optimize customer service and agent management. With its range of features catering to various customer service aspects, TalkDesk is a good contact center platform to consider.

Sample Customers

Southwest Airlines Co., Smiles S.A., Telekom Deutschland GmbH, Turk Telekom, Contact Management Center A.S., City of Atlanta, Ricoh Europe plc., City of Atlanta, BT

Anki, Beautylish, Chic by Choice, Uniplaces, Box, Dropbox, Caviar, Prezi, Edmunds, Vaniday, Wahoo Fitness, Surveypal, Whistle, ZipRecruiter

Contact Center Platforms