Reporting can take a long time to load, and the administration user interface can be unintuitive if you are not familiar with it, and it lacks bulk SMS capabilities.The call update is not always accurate, and we can only see the actual number of calls we made the following day, so this should be improved.
IT Specialist at Dreams of Success Initiative Uganda
Real User
Top 5
Dec 21, 2025
TalkDesk is a good tool and I don't have any major needs for improvement. If I had to suggest anything, it might be to reduce the pricing, but it is fair overall. Regarding needed improvements, while I find the customer support team generally effective, I notice it can be less responsive during certain hours, especially when their agents are offline, making communication difficult. However, I don't have many missing features to recommend adding; all my needs are covered, and it integrates well with tools such as Zendesk and Microsoft Teams.
Regional Telephony Manager at a comms service provider with 51-200 employees
Real User
Top 20
Aug 8, 2025
For startups, TalkDesk is a good solution because it offers basic functionality without too many customizable options, such as the dialer. It has a basic dialer and agentless dialer, but customization options are limited. There aren't many options for different schedules, list management, and complex features compared to other products. However, it works well for startups and companies seeking a reliable industry solution with minimal downtime. The dialer functionality could be improved as it only offers basic features for agentless and predictive or automated dialing. TalkDesk technical support is good, but they could improve their on-call support. Currently, support is mainly handled through ticket submission with email responses. While calling options exist, they prefer to communicate via email rather than providing direct call support as some other products do.
While using TalkDesk, I noticed that sometimes the default color scheme, especially in night mode, wasn't suitable for elderly users. It was too bright and not user-friendly. We switched it to night mode, which helped. We never experienced issues like the application not loading, failing to make calls, or crashing.
Inbound calls are shaky, especially if your internet speed is not high. It happens because of the internet bandwidth. The solution must be stable for regions with slow internet speeds, such as South Africa, Nigeria, and Kenya. It is because Africa doesn't have a good internet infrastructure.
From my company, the feedback for TalkDesk stems from the fact that the tool is very slow when compared to Genesys with Cisco and other tools. Recently, I have been creating outbound campaigns. For creating outbound campaigns, there is a need to add something in the agent as a recording of a document. If we have a proper document, that would be very good because for TalkDesk Studio, a clear and very good document was provided to our company to create any of the flows and all those things. For Alcon outbound campaign creation, agent mapping, and other such areas, there is no clear documentation. It would be good to make clear documentation from TalkDesk available. The drawback of the tool revolves around the fact that I see it is very slow when loading the pages. If I want to download any reports, like a particular call report or anything, it will take only two minutes, and it should be loaded in seconds, but it takes too long. The tool is very slow to load. Suppose I try to load any pages, including TalkDesk Studio's page or any reporting page. If I am trying to download any report for particular dates, the analysis part will take too long.
TalkDesk enhances communication for contact centers with smart call routing, AI support, and seamless third-party integrations.TalkDesk is a robust telephony system that optimizes inbound and outbound communications. Its integration with platforms like Salesforce and Zendesk enriches customer interactions. AI technologies, including sentiment analysis and speech analytics, improve customer satisfaction. Organizations benefit from customizable features, comprehensive training, and responsive...
Reporting can take a long time to load, and the administration user interface can be unintuitive if you are not familiar with it, and it lacks bulk SMS capabilities.The call update is not always accurate, and we can only see the actual number of calls we made the following day, so this should be improved.
TalkDesk is a good tool and I don't have any major needs for improvement. If I had to suggest anything, it might be to reduce the pricing, but it is fair overall. Regarding needed improvements, while I find the customer support team generally effective, I notice it can be less responsive during certain hours, especially when their agents are offline, making communication difficult. However, I don't have many missing features to recommend adding; all my needs are covered, and it integrates well with tools such as Zendesk and Microsoft Teams.
For startups, TalkDesk is a good solution because it offers basic functionality without too many customizable options, such as the dialer. It has a basic dialer and agentless dialer, but customization options are limited. There aren't many options for different schedules, list management, and complex features compared to other products. However, it works well for startups and companies seeking a reliable industry solution with minimal downtime. The dialer functionality could be improved as it only offers basic features for agentless and predictive or automated dialing. TalkDesk technical support is good, but they could improve their on-call support. Currently, support is mainly handled through ticket submission with email responses. While calling options exist, they prefer to communicate via email rather than providing direct call support as some other products do.
We are still relatively new to this tool so we are not sure what could be improved. However, we consider it to be a great tool.
While using TalkDesk, I noticed that sometimes the default color scheme, especially in night mode, wasn't suitable for elderly users. It was too bright and not user-friendly. We switched it to night mode, which helped. We never experienced issues like the application not loading, failing to make calls, or crashing.
Inbound calls are shaky, especially if your internet speed is not high. It happens because of the internet bandwidth. The solution must be stable for regions with slow internet speeds, such as South Africa, Nigeria, and Kenya. It is because Africa doesn't have a good internet infrastructure.
The solution's reporting feature is sometimes delayed and could be improved. Sometimes, the reports don't update quickly enough, leading to backlogs.
From my company, the feedback for TalkDesk stems from the fact that the tool is very slow when compared to Genesys with Cisco and other tools. Recently, I have been creating outbound campaigns. For creating outbound campaigns, there is a need to add something in the agent as a recording of a document. If we have a proper document, that would be very good because for TalkDesk Studio, a clear and very good document was provided to our company to create any of the flows and all those things. For Alcon outbound campaign creation, agent mapping, and other such areas, there is no clear documentation. It would be good to make clear documentation from TalkDesk available. The drawback of the tool revolves around the fact that I see it is very slow when loading the pages. If I want to download any reports, like a particular call report or anything, it will take only two minutes, and it should be loaded in seconds, but it takes too long. The tool is very slow to load. Suppose I try to load any pages, including TalkDesk Studio's page or any reporting page. If I am trying to download any report for particular dates, the analysis part will take too long.
The product must automate certain features so the agents do not have to do things manually.