Teneo vs Zendesk comparison

Teneo.ai and Zendesk are both solutions in the CRM category. Teneo.ai is ranked #43, while Zendesk is ranked #8 with an average rating of 7.3. Teneo.ai holds a 0.9% mindshare in CRM, compared to Zendesk’s 1.3% mindshare. Additionally, 91% of Zendesk users are willing to recommend the solution.

Teneo

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892 Comparison Views

Zendesk

Read 68 Zendesk reviews

6,189 Views
1,671 Comparison Views

91% willing to recommend

Teneo

Zendesk

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Executive SummaryUpdated on Feb 8, 2026

Teneo and Zendesk are products in the customer service and support category. Zendesk seems to have the upper hand due to its robust feature set, although Teneo scores better in pricing and ease of use.

Features: Teneo provides intelligent natural language understanding bots, sophisticated conversational interfaces, and customized AI interactions. Zendesk offers integrated support tools, including ticketing systems, live chat, and a customer database, making it versatile for various business needs.

Ease of Deployment and Customer Service: Teneo's deployment is straightforward, focusing on configuring AI models with minimal technical overhead and dedicated support for implementation. Zendesk provides a more layered deployment model with extensive guides and self-service options, allowing for broader adaptability. Zendesk's comprehensive customer service is a significant advantage for businesses needing extensive support options.

Pricing and ROI: Teneo offers competitive pricing with a focus on cost-effectiveness for businesses seeking advanced AI-driven solutions, providing strong ROI for digital engagements. Zendesk's pricing may be higher but justifies the cost through its wide range of features, making it a worthwhile investment for organizations needing diversified support functionalities despite the initial setup cost.

To learn more, read our detailed CRM Report (Updated: February 2026).

Buyer's Guide

CRM

February 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Teneo

Ranking in CRM

43rd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in CRM

8th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Help Desk Software (5th), IT Service Management (ITSM) (6th), Sales Force Automation (4th), Reporting (10th), Knowledge Management Software (3rd), Community Platforms (1st), AI Customer Support (21st), AI IT Support (7th)

Mindshare comparison

As of February 2026, in the CRM category, the mindshare of Teneo is 0.9%, up from 0.1% compared to the previous year. The mindshare of Zendesk is 1.3%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Zendesk	1.3%
Teneo	0.9%
Other	97.8%

CRM

Featured Reviews

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AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

Macros and automation have streamlined workflows and reduced manual effort across support teams

The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.

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Top Industries

By visitors reading reviews

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Manufacturing Company

Performing Arts

Computer Software Company

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	36
Midsize Enterprise	21
Large Enterprise	11

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more o...

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What needs improvement with Zendesk Support?

I wish there was a more easily dynamic tool. Currently, it is quite difficult because not all the tools are labeled. A feature that would be beneficial is if hovering over an icon would tell you wh...

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Compared 3% of the time

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Product Reports

Buyer's Guide

CRM

February 2026

Download Teneo product report

Buyer's Guide

Zendesk

January 2026

Download Zendesk product report

Also Known As

Teneo

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Teneo is an advanced conversational AI platform designed to create sophisticated interactions and enhance user engagement across communication channels.

Teneo leverages natural language understanding to automate customer interactions, providing businesses with scalable solutions that tailor experiences to end-users' needs. It enables seamless integration with existing systems, ensuring swift deployment and adaptability. Organizations can efficiently reduce operational costs and improve customer satisfaction by automating repetitive tasks with Teneo.

What features make Teneo stand out?

Natural Language Understanding: Interprets user intent accurately to deliver precise responses.
Omnichannel Deployment: Supports consistent interaction across multiple platforms.
Scalability: Adjusts to business growth and varying interaction volumes.
Integration Capability: Easily integrates with enterprise systems for streamlined operations.
Analytics and Insights: Provides deep insights into user interactions and behavior.

What benefits to expect from using Teneo?

Increased Efficiency: Reduces task completion times by automating interactions.
Cost Savings: Lowers costs associated with customer service operations.
Enhanced Experience: Improves user engagement with personalized interactions.
Flexibility: Adapts to changing needs and workloads seamlessly.

Teneo has been adopted across sectors such as banking, retail, and telecommunications. Banks utilize it for customer support automation, reducing wait times, while retailers integrate it for personalized shopping experiences. Telecommunications benefit from improved customer interaction management, enhancing overall contact center efficiency.

Teneo.ai

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: February 2026.

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