Teneo Reviews

Name: Teneo
Brand: Teneo.ai

What is Teneo?

Teneo is an advanced conversational AI platform designed to create sophisticated interactions and enhance user engagement across communication channels.

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Buyer's Guide

CRM

January 2026

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Helped 881,082 peers since 2012

Teneo mindshare

As of January 2026, the mindshare of Teneo in the CRM category stands at 0.9%, up from 0.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
Teneo	0.9%
Microsoft Dynamics CRM	2.5%
SAP CRM	2.2%
Other	94.4%

CRM

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Learn more about Teneo

Teneo leverages natural language understanding to automate customer interactions, providing businesses with scalable solutions that tailor experiences to end-users' needs. It enables seamless integration with existing systems, ensuring swift deployment and adaptability. Organizations can efficiently reduce operational costs and improve customer satisfaction by automating repetitive tasks with Teneo.

What features make Teneo stand out?

Natural Language Understanding: Interprets user intent accurately to deliver precise responses.
Omnichannel Deployment: Supports consistent interaction across multiple platforms.
Scalability: Adjusts to business growth and varying interaction volumes.
Integration Capability: Easily integrates with enterprise systems for streamlined operations.
Analytics and Insights: Provides deep insights into user interactions and behavior.

What benefits to expect from using Teneo?

Increased Efficiency: Reduces task completion times by automating interactions.
Cost Savings: Lowers costs associated with customer service operations.
Enhanced Experience: Improves user engagement with personalized interactions.
Flexibility: Adapts to changing needs and workloads seamlessly.

Teneo has been adopted across sectors such as banking, retail, and telecommunications. Banks utilize it for customer support automation, reducing wait times, while retailers integrate it for personalized shopping experiences. Telecommunications benefit from improved customer interaction management, enhancing overall contact center efficiency.

Teneo was previously known as Teneo.

Teneo customers

Skruvat, Widiba, IKEA, Deutsche Post, Yello Strom, The Co-operative Banking Group, Telenor, Norwegian Public Road Administration, Servei dOcupaci‹ de Catalunya (SOC), Alfa Romeo, Dom P_rignon, BuyVip