ConnectPath is a contact center as a service solution powered by Amazon Connect that combines a full-featured agent dashboard with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive server-based systems, or time-consuming custom developments, ConnectPath deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions.
| Product | Market Share (%) |
|---|---|
| ConnectPath CX | 0.9% |
| Genesys Cloud CX | 20.7% |
| Amazon Connect | 17.1% |
| Other | 61.3% |
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