Try our new research platform with insights from 80,000+ expert users
reviewer2238078 - PeerSpot reviewer
Manager of infrastructure support at Fenix Innovations
Real User
Easy to use and helpful for security, but the console and the support need improvement
Pros and Cons
  • "Cloud security is one valuable feature. Spotlight is the other one. There is also vulnerability management and a couple of more features."
  • "It gets the work done, but the main problem with the solution is that if you remediate anything, it takes 45 days for you to get any of the features displayed on the dashboard. This is the real weakness of CrowdStrike. Their customer support is also not ready to help with it. If you remediate any cloud vulnerability that they are giving you, such as removing a host from your organization, it takes around 45 days for them to remove it from their console."

What is our primary use case?

We took this solution just for security purposes. We do not want someone to attack us, get into our environment, and get sensitive customer data.

How has it helped my organization?

It is good for security. We have a Palo Alto firewall, and we implemented CrowdStrike as an add-on feature. 

What is most valuable?

Cloud security is one valuable feature. Spotlight is the other one. There is also vulnerability management and a couple of more features.

What needs improvement?

The console and the customer service are quite bad. We paid a big amount of dollars to them to implement it. We paid them for premium support. 

It gets the work done, but the main problem with the solution is that if you remediate anything, it takes 45 days for you to get any of the features displayed on the dashboard. This is the real weakness of CrowdStrike. Their customer support is also not ready to help with it. If you remediate any cloud vulnerability that they are giving you, such as removing a host from your organization, it takes around 45 days for them to remove it from their console.

Buyer's Guide
CrowdStrike Falcon Cloud Security
May 2025
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.

For how long have I used the solution?

It has been around a year since I onboarded it in my company and have been using it.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable, but it depends on the organization's structure and how vast the environment is. Our environment is not that big, so scalability is okay. It is just that you need to deploy the sensors on the hosts.

How are customer service and support?

I would rate their support a five out of ten because they do not respond. We have taken premium support with them. If we raise a case with them, it takes around two to three days to get a call scheduled with them. Even the TAM that we have got from them cannot help. If you go for any service from Google, Microsoft, or Amazon AWS, their TAM is always ready to help you with your queries, but in the case of CrowdStrike, the TAM says that you need to raise a support case, and they will help you out.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I was not there in the organization at the time, so I do not know about it.

How was the initial setup?

I lead a team of 18 people. I get it deployed on all of the EC2 instances through them.

Its initial setup was straightforward. It is very easy to use. 

For the whole organization, it took two weeks because we needed the downtime as well to deploy it in the production environment. 

In terms of maintenance, it does not require any maintenance from our side. 

What about the implementation team?

There was some consulting from the CrowdStrike team. They did help us to implement it.

Overall, five or six people were assigned to deploy the solution. They were infra-support engineers. It was deployed across multiple locations.

What's my experience with pricing, setup cost, and licensing?

I am not the one who handled the pricing. A different team worked on it, but it is pretty expensive.

Which other solutions did I evaluate?

We did our research and after that, we implemented CrowdStrike. Secureworks was there. There were some different players that gave us the quotation, but in terms of the features and the price, CrowdStrike was good. 

CrowdStrike offered us Spotlight, vulnerability management, and cloud solution management. There are different blades to it. We implemented it, and now it supports our environment. It is good.

What other advice do I have?

To those evaluating this solution, I would say that it depends on their needs. If they need this product, they can go ahead and take it. It is straightforward, and it gets the job done.

I would rate it a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ravikant Kaware - PeerSpot reviewer
Lead Engineer at a tech services company with 10,001+ employees
Real User
Top 5
Boasts a wide range of features while remaining exceptionally lightweight and improves our security posture
Pros and Cons
  • "CrowdStrike utilizes signatureless technology, eliminating the need for regular signature updates on endpoint systems."
  • "The CrowdStrike dashboard currently lacks a username field."

What is our primary use case?

We use CrowdStrike Falcon Cloud Security for our client's endpoint security in the manufacturing, banking, and IT industries.   

How has it helped my organization?

CrowdStrike Falcon Cloud Security has helped improve our security operations. When facing signatureless attacks, CrowdStrike's EDR solution, which also incorporates SOAR capabilities, can prevent attacks in real-time. The SOAR engine detects malicious activity and suspicious file or transaction behavior on the network. Based on this detection, CrowdStrike proactively prevents these attacks. Additionally, features like Spotlight, a valuable tool for vulnerability management, provide remediation actions. Spotlight identifies the specific patches or knowledge base (KB) articles needed to mitigate these types of attacks.

To experience the full value of CrowdStrike Falcon Cloud Security, we recommend deploying the Falcon Agent on at least 500 systems and monitoring their activity for 15 days to a month. This deployment will provide comprehensive visibility into whether CrowdStrike can detect suspicious activity that might be missed by other third-party antivirus solutions and firewalls.

What is most valuable?

The CrowdStrike platform boasts a wide range of features while remaining exceptionally lightweight. Compared to traditional antivirus software, its impact on system resources is minimal. In terms of specific figures, CPU utilization typically ranges from one to two percent, while memory usage falls between 12 and 15 MB. This translates to a very small footprint on our system.

CrowdStrike utilizes signatureless technology, eliminating the need for regular signature updates on endpoint systems. It provides protection based on processes and activity behavior observed on the endpoint. The platform collects raw telemetry data from the endpoint and leverages it to proactively offer prevention and EDR capabilities. This approach offers multiple benefits, including eliminating the need for manual scans and providing broader protection against both known and unknown threats.

What needs improvement?

Due to the time zone difference, we in India experience delays in accessing immediate support for L2 and production-related issues until engineers become available in their respective time zones.

The CrowdStrike dashboard currently lacks a username field. This creates a gap for customers who manage multiple systems under a single username, making it difficult to identify individual systems based on username alone. Adding a dedicated username column to the dashboard would greatly improve its functionality in this regard.

For how long have I used the solution?

I have been using CrowdStrike Falcon Cloud Security for five years.

What do I think about the stability of the solution?

I would rate the stability of CrowdStrike Falcon Cloud Security ten out of ten. We have not received any complaints from our multiple customers related to stability.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon Cloud Security ten out of ten.

How are customer service and support?

While there may be delays due to time zones, the technical support itself is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In collaboration with a security partner, we work with several other OEMs, including Symantec, McAfee, and Trend Micro.

How was the initial setup?

The initial deployment is straightforward.

We utilize several third-party deployment tools for our installations, including Microsoft GPO, SCCM, and solutions offered by other market OEMs. These tools allow us to deploy the CrowdStrike Falcon Agent across all endpoints. Before deployment, we confirm the absence of any existing antivirus software. If the customer is already employing legacy antivirus solutions, we typically configure Falcon prevention policies to operate in "monitor mode." This means Falcon will monitor for threats without actively interfering with the existing antivirus. We refrain from uninstalling the legacy software until it becomes necessary. Once uninstalled, the Falcon prevention mode is switched to "aggressive mode," enabling it to function as the primary antivirus on the endpoint. This approach ensures a smooth transition while safeguarding endpoint security.

What other advice do I have?

I would rate CrowdStrike Falcon Cloud Security ten out of ten.

CrowdStrike Falcon Cloud Security is deployed in multiple locations and departments.

No maintenance is required.

CrowdStrike Falcon Cloud Security offers flexible integration with various third-party security products, including SIEM and proxy solutions. This capability significantly enhances our organization's overall security posture by facilitating seamless integration with existing tools via its robust API functionality.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Buyer's Guide
CrowdStrike Falcon Cloud Security
May 2025
Learn what your peers think about CrowdStrike Falcon Cloud Security. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Aviation Officer at Deveillance
Real User
Top 20
Enhances cloud security with advanced automation and improved resource allocation
Pros and Cons
  • "The most valuable features of CrowdStrike Falcon include its automation capabilities, efficacy, and lower risk."
  • "The SIEM needs to be more developed."

What is our primary use case?

CrowdStrike Falcon is used primarily to enhance cloud security through a lot of automation in the platform. It provides benefits like automation, efficacy, and lower risk, allowing security analysts to focus on high-value tasks.

How has it helped my organization?

By deploying CrowdStrike Falcon, the organization can repurpose security analysts to focus on more high-value tasks due to the automation. It also optimizes on licensing because CrowdStrike covers a significant number of capabilities, which allows for the replacement of several vendors, thus reducing licensing and labor costs.

What is most valuable?

The most valuable features of CrowdStrike Falcon include its automation capabilities, efficacy, and lower risk. It also helps optimize on licensing since it covers a wide range of capabilities.

What needs improvement?

The SIEM needs to be more developed. Additionally, AI features could be enhanced.

For how long have I used the solution?

I have been using the solution for only one year.

What do I think about the stability of the solution?

On a scale of one to ten, the stability of CrowdStrike Falcon Cloud Security is nine.

What do I think about the scalability of the solution?

CrowdStrike Falcon is very scalable. I would rate its scalability as nine out of ten.

How are customer service and support?

As far as I know, the technical support for CrowdStrike is rated as another nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

One person from the partner side and two people from the customer side are usually involved in the installation process.

What about the implementation team?

One person from our side and about one or two people from the customer's side are generally involved.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon is definitely affordable compared to competitors in the market. On a scale of one to ten, I would rate the pricing as eight out of ten, indicating some room for improvement.

What other advice do I have?

I'd rate the solution nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
Flag as inappropriate
PeerSpot user
JulienGuimelli - PeerSpot reviewer
Consultant cybersécurité et gouvernance at Groupe AGPM
Consultant
Top 20
An user-friendly solution but scalability is low
Pros and Cons
  • "CrowdStrike Falcon Cloud Security is user-friendly."
  • "The tool's scalability is low."

What is most valuable?

CrowdStrike Falcon Cloud Security is user-friendly. 

What needs improvement?

The tool's scalability is low. 

For how long have I used the solution?

I have been working with the product for one year. 

What do I think about the stability of the solution?

I rate CrowdStrike Falcon Cloud Security's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the solution's scalability a four out of ten. My company has 2000 users. 

How are customer service and support?

I haven't contacted support yet. 

How was the initial setup?

I rate the tool's installation a seven out of ten. You need two resources to maintain it. 

What other advice do I have?

I rate the overall solution a five out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Innam Ul Haq - PeerSpot reviewer
Cyber Security Engineer at Amazure Technologies Private Limited
Real User
Top 5
Provides good Cloud security, and stability, but the documentation has room for improvement
Pros and Cons
  • "The most valuable features of CrowdStrike Falcon Cloud Security are Cloud Security Posture Management and Cloud Workload Protection, offering more visibility and protection across our cloud environment."
  • "The CrowdStrike partner portal documentation could be improved to provide proper instructions for integrating their products."

What is our primary use case?

We use CrowdStrike Falcon Cloud Security to manage our clients' cloud environments. It provides us with a unified view of all their cloud configurations, across different cloud providers. This allows us to identify security weaknesses, improve their overall security posture, and ultimately limit potential attacks on their systems.

Our CrowdStrike Falcon Cloud Security deployments vary, with some clients utilizing hybrid models, but the majority leverage private clouds hosted on AWS and Azure.

What is most valuable?

The most valuable features of CrowdStrike Falcon Cloud Security are Cloud Security Posture Management and Cloud Workload Protection, offering more visibility and protection across our cloud environment.

What needs improvement?

CrowdStrike Falcon Cloud Security should function as a standalone solution, offering Cloud Security Posture Management, Cloud Infrastructure Entitlement Management, and Cloud Workload Protection capabilities without requiring integration with additional Assurance, Detection, and Response solutions. This would allow clients to implement Falcon Cloud Security independently within their systems, eliminating the need for integrations.

The CrowdStrike partner portal documentation could be improved to provide proper instructions for integrating their products. Currently, the documentation lacks step-by-step details, forcing users to seek assistance from OEM partners. Fortunately, the integration process itself is straightforward.

For how long have I used the solution?

I have been using CrowdStrike Falcon Cloud Security for two months.

What do I think about the stability of the solution?

In the short time I have been using CrowdStrike Falcon Cloud Security it has been stable.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon Cloud Security eight out of ten.

How are customer service and support?

The technical support is good. We access through our OEM partner whenever support is required.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

After finding that Palo Alto Prisma Cloud's market value seemed to be declining and customer interest in its features waned, we transitioned to CrowdStrike, because it holds a strong market presence in India.

How was the initial setup?

As a CrowdStrike partner, we're currently conducting a review of the Falcon Cloud platform. Following this internal evaluation, we plan to deploy it for one of our largest clients in India, and we're actively preparing for a successful implementation.

The initial deployment is straightforward.

What other advice do I have?

I would rate CrowdStrike Falcon Cloud Security seven out of ten.

CrowdStrike Falcon Cloud Security is deployed in multiple locations in multiple regions and offices in India. Each office has its own cloud systems that reside in its region.

I recommend CrowdStrike Falcon Cloud Security to others.

CrowdStrike Falcon Cloud Security offers a robust and secure solution, backed by a reliable support system to ensure your cloud environment is well-protected.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Emma Kadiroglu - PeerSpot reviewer
Cyber Security Analyst at a tech services company with 51-200 employees
Real User
Top 20
A robust and effective EDR solution that mitigates threats quickly
Pros and Cons
  • "The immediate mitigation of potential threats and instant alerts are valuable."
  • "CrowdStrike Falcon Cloud Security is expensive."

What is our primary use case?

I am a cybersecurity analyst, responsible for conducting log and user activity analysis, managing and escalating support tickets, and overseeing performance monitoring, phishing analysis, and incident response for the company's systems. We use CrowdStrike Falcon Cloud Security as our primary security tool.

We implemented CrowdStrike Falcon Cloud Security as our EDR, to instantly mitigate any potential threats to our IT infrastructure.

How has it helped my organization?

Every month, CrowdStrike provides us with training on new features and how to use them effectively. This helps my team and me improve our security skills.

What is most valuable?

The immediate mitigation of potential threats and instant alerts are valuable. 

What needs improvement?

CrowdStrike Falcon Cloud Security is expensive.

For how long have I used the solution?

I have been using CrowdStrike Falcon Cloud Security for over three years.

What do I think about the stability of the solution?

I have not experienced stability issues in the time I have been using CrowdStrike Falcon Cloud Security.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon Cloud Security a nine out of ten.

How are customer service and support?

I have contacted technical support many times and they are always quick to respond and resolve my issues.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, we relied on IBM QRadar for our security needs. However, we transitioned to CrowdStrike Falcon Cloud Security to achieve greater security capabilities and cost efficiency.

What about the implementation team?

We used an integrator for the implementation.

What was our ROI?

As EDR solutions represent organizations' last line of defense against intrusions, CrowdStrike Falcon Cloud Security has been a worthwhile investment.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon Cloud Security is pricy.

What other advice do I have?

I would rate CrowdStrike Falcon Cloud Security a nine out of ten.

I recommend CrowdStrike Falcon Cloud Security as a robust and effective EDR solution. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Dario Bigi - PeerSpot reviewer
Cybersecurity Analyst at a security firm with 11-50 employees
Real User
Top 10
Highly scalable, stable, and offers excellent technical support
Pros and Cons
  • "The most valuable feature of Falcon Cloud Security is its comprehensive threat-hunting ability."
  • "One area for improvement in Falcon Cloud Security is the support portal."

What is our primary use case?

I use Falcon Cloud Security as our primary EDR solution, integrated with Splunk for alert management. While Falcon effectively mitigates many threats automatically, we leverage it for targeted threat hunting when we observe unusual patterns or a high occurrence of specific tactics. This allows us to ensure we are not being targeted and provides insights into potential threats to our environment.

How has it helped my organization?

Falcon Cloud Security has significantly improved our organization by providing detailed and clear insights into potential threats. Its precise visibility allows us to see everything entering and leaving our environment, enabling us to effectively mitigate attacks and respond to potential security incidents.

What is most valuable?

The most valuable feature of Falcon Cloud Security is its comprehensive threat-hunting ability. It ensures we stay ahead of potential threats by providing detailed insights and allowing us to investigate and address security concerns proactively.

What needs improvement?

One area for improvement in Falcon Cloud Security is the support portal. While the documentation is comprehensive, I would like easier access to in-depth training and resources within the tool. Simplifying the portal for better navigation and learning would be beneficial.

For how long have I used the solution?

I have been working with Falcon Cloud Security for a year.

What do I think about the stability of the solution?

The stability of the solution is a solid ten out of ten.

What do I think about the scalability of the solution?

The scalability of the solution is excellent. I would rate it as a ten out of ten.

How are customer service and support?

CrowdStrike's technical support is excellent. The team is highly knowledgeable and provides comprehensive assistance.

Which solution did I use previously and why did I switch?

Before using CrowdStrike Falcon Cloud Security, I have used SentinelOne. They have different philosophies – SentinelOne is more automatic and easier to use, like a Mac, while Falcon is more technical, allowing for deeper customization and insights, akin to a PC. Falcon's comprehensive and technical approach aligns well with our SOC's needs.

How was the initial setup?

Deployment is generally straightforward, but like many tools, it takes time to fine-tune and achieve optimal configuration.

What's my experience with pricing, setup cost, and licensing?

While I have heard that Falcon Cloud Security can be expensive, I believe the investment is justified for the peace of mind it provides.

What other advice do I have?

My advice for someone considering CrowdStrike Falcon Cloud Security is to do your homework and ask plenty of questions to fully understand the depth and capabilities of the tool. Overall, I would rate the solution as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2585418 - PeerSpot reviewer
Solutions Architect - Infrastructure and Security at a healthcare company with 1,001-5,000 employees
Real User
Reliable threat hunting with advanced auto-detection and advisory capabilities
Pros and Cons
  • "The most valuable feature is the auto-detection capability for threat hunting and issuing advisories on remedies."
  • "The main area for improvement is pricing, as it is quite expensive."

What is our primary use case?

We primarily use CrowdStrike Falcon Cloud Security as an XDR (Extended Detection and Response) solution, focusing on antivirus and malware protection.

How has it helped my organization?

It has been effective in protecting against common virus alerts, operating as a reliable security measure.

What is most valuable?

The most valuable feature is the auto-detection capability for threat hunting and issuing advisories on remedies.

What needs improvement?

The main area for improvement is pricing, as it is quite expensive. We are also curious about how it will interact with other AI tools, however, we have not encountered any limitations.

For how long have I used the solution?

I use the solution lightly, not extensively.

What do I think about the stability of the solution?

It has been stable, with no observed glitches.

What do I think about the scalability of the solution?

The solution is scalable enough, as we are managing more than 4,000 endpoints.

How are customer service and support?

The customer support is very good, earning a rating of nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward as it is cloud-based and one person is sufficient for installation.

What was our ROI?

We are budget-conscious and look for cost-effective solutions that can do the job efficiently.

What's my experience with pricing, setup cost, and licensing?

Pricing is expensive. That said, if it does the job and is cost-effective, we go for it.

What other advice do I have?

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
PeerSpot user
Buyer's Guide
Download our free CrowdStrike Falcon Cloud Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free CrowdStrike Falcon Cloud Security Report and get advice and tips from experienced pros sharing their opinions.