CrowdStrike Falcon Reviews

We are a CrowdStrike partner, selling their products to our customers. We have small and medium-sized enterprise clients and clients in the government sector. Depending on customer requirements, we provide different CrowdStrike Falcon products, ranging from Spotlight to XDR.

The features we showcase to potential customers are prevention, malware protection, zero-day protection, and application scripting. Vulnerability assessment is another valuable feature.

Sometimes CrowdStrike changes the GUI, and they need to be better at informing us and providing guidance concerning that.

I would like to see a web filtering feature, and better application features. This would make the product easier to sell to smaller businesses, and would make it so that devices follow the applied policies anywhere; even when users are at home or travelling in another country, for example.

We have been working with the solution for three years. 

Crowdstrike Falcon XDR is a stable product. 

The solution is scalable. 

The technical support is good; we raise a case using the portal and get a call back within a day. Help is available specifically for India, which is where we are based.

The initial setup is towards the middle; it isn't remarkably straightforward or complex. The GUI changes complicate setup, so our process begins with consulting the documentation, and then we can download and implement the agent onto a machine. This typically takes around 15 minutes per machine.

I'm not directly involved in sales, so I can't comment on the exact price, but I know the price decreases the higher the quantity we purchase.

I would rate this solution an eight out of ten. 

We are using Crowdstrike Falcon XDR for security.

The most valuable features of Crowdstrike Falcon XDR are Spotlight and Discovery, they are helpful. Additionally, the console is user-friendly, with fewer false positives than other solutions.

Crowdstrike Falcon XDR can improve the integration. There are some locks on the cloud to on-premise integrations.

I have been using Crowdstrike Falcon XDR for approximately one year.

Crowdstrike Falcon XDR is a highly stable solution.

Crowdstrike Falcon XDR is scalable for what we use it for. We are using the maximum number of endpoints, which is 1,000.

The support from Crowdstrike Falcon XDR is of a middle level. It is not good and it is not bad.

I rate the support from Crowdstrike Falcon XDR a six out of ten.

Neutral

We were previously using FireEye EDR. We switched to Crowdstrike Falcon XDR because we were facing a lot of issues, such as false positives.

The initial setup of Crowdstrike Falcon XDR is easy. We installed it manually, and it took us approximately one month to complete the implementation of the solution.

I rate the setup of Crowdstrike Falcon XDR an eight out of ten.

We did the implementation of Crowdstrike Falcon XDR in-house. We use two engineers for the maintenance and it is simple. 

We evaluated SentinelOne before choosing Crowdstrike Falcon XDR.

My advice to others is this solution is easy to deploy, and there is no planning required.

I rate Crowdstrike Falcon XDR a nine out of ten.

We use this solution on all of our endpoints and servers.

The solution has improved my organization by automating the detection and reporting of unwanted applications so we're aware of them and can respond appropriately.

The most valuable features of the solution are the detection and prevention of unwanted applications and malware services.

The solution keeps changing their website to the point that it's hard to navigate. Also, the technical support is kind of hit-or-miss. Sometimes they really respond quickly and sometimes I don't hear from them for a long time.

I began using this solution when I was hired at this company about 10 months ago, and they were using it before that.

The solution looks very stable. 

It is a scalable product. 

The technical support team often just replies to an issue with a link to an article rather than actually calling back and talking to someone and making sure the problem is solved. To me, that's kind of weak.

Neutral

The initial setup was complex. On a scale of one to five, with one being complicated and five being very easy, I would rate it about a three.

The deployment was handled in-house.

The licensing cost isn't cheap, but it's appropriate. 

My advice to those looking into this solution would be that it's in the top right quadrant of the Gartner quadrant, so it deserves consideration. You just have to be prepared to integrate it.

I would rate this solution as a four out of ten. This is mostly because of the weak technical support.

We use CrowdStrike for endpoint protection. 

As an EDR tool, we can integrate log management and event management. The solution deals with threats automatically, that's the advantage. 

I would like to see equal support across all versions. Aside from that, I would say most of the features are there. 

We have been working with the solution for six months. 

Yes, CrowdStrike is stable.

The solution is scalable, we have 1900 users. 

We have only required our local support, they have been sufficient for our needs. 

We previously used a Symantec product, but there was no local vendor support so we switched to CrowdStrike Falcon. 

The initial setup is straightforward, we deployed in two to three weeks. 

We implemented the solution through our vendor, they proposed the solution. 

As the solution is a preventative measure, it's hard to say exactly what the ROI is. 

We have a yearly subscription and find the price to be good. I'd give it a rating of four out of five for price, we got a good discount. 

I would rate this solution an eight out of ten. There is still some grey area for us, as we haven't been using the product long enough to give a full evaluation of all the features. 

I'm currently working as a cybersecurity specialist at the Arab Open University. We are trying to create centralized station input. We have nine branches in the Middle East, so we need a cloud-based solution. Our control center is in Kuwait but all nine of our branches use CrowdStrike Falcon. Our team is located in Kuwait, which is where we handle and mitigate threats from.

The most valuable CrowdStrike Falcon feature is that the user is blocked from the network completely. I think that this is a good solution. We can do a threat analysis of any machine at any time, but that threat analysis is very limited. 

There could be more flexibility in terms of policy defining and certain features, like USB controls, should come standard with the license. Many CrowdStrike Falcon competitors are cheaper and offer a slew of features in the standard license.

CrowdStrike Falcon is not so flexible. We need a specific admin control or maybe supervised controls to change or modify the settings.

I have been using CrowdStrike Falcon for almost a year now. 

CrowdStrike Falcon is stable.

CrowdStrike Falcon's scalability is good. We have thousands of students using this solution. 

CrowdStrike Falcon's technical support is good. 

Positive

Yes, we previously used Kaspersky.

I think CrowdStrike Falcon is a straightforward solution. It is not very complex. It's just plug and play.

We deployed in-house, with our own team. We just borrowed the set up files and deployed on all the stations. Only two persons at each branch worked on deployment, so we used certain software to deploy the files on the network. Deployment took us nearly a month. 

I'm not sure how much we are paying for CrowdStrike Falcon, but we have a yearly subscription. 

We use this solution for next generation antivirus and EDR.

Developers previously complained their resources required regular scanning on their system. This made their system and response time slow. This has since been improved using this solution. 

The most useful feature is that we do not need to install or keep signature files. Regular scanning that consumes a lot of computer resources is not needed.

Based on the documentation CrowdStrike provide, the solution provides a number one detection ratio which we like. 

We have used this solution for one year. 

This is a stable solution as it is cloud based. We have 3000 users making use of it. 

The support team responses are often a little bit slow. I would rate them a three out of five. 

We previously used Cisco AMP.

The initial setup is straightforward. I would rate it a five out of five. The deployment was a replacement project and it took three months.

We used a third party for installation. 

We don't need to maintain onsite servers and deep end user updates with the new vulnerabilities. Considering the required server hardware and maintenance workload, the ROI will be achieved in a year or one and a half years.

This solution is relatively expensive. 

I would advise others to first evaluate AV or EDR and then investigate the current endpoint protection solution that are already using in their organization. They should then check what kind of tools can be placed with CrowdStrike. 

I would rate this solution a nine out of ten. 

We use CrowdStrike Falcon for endpoint protection.

CrowdStrike Falcon has helped our organization because it is transparent to the user base.

CrowdStrike Falcon's most valuable feature is the fact that it's not getting in the way of our workforce and their workflow.

The overall cost of CrowdStrike Falcon could be reduced.

I have used CrowdStrike Falcon within the last 12 months.

CrowdStrike Falcon is stable.

The scalability of CrowdStrike Falcon is very high. It is scaled across all of our systems without any problem.

We have approximately 1,000 people using this solution across the USA. We have plans to continue our user base and any additional endpoints will have CrowdStrike Falcon on them.

I rate the technical support from CrowdStrike Falcon a five out of five.

We previously used another solution and we switched to CrowdStrike Falcon because it was superior.

The initial setup of CrowdStrike Falcon is straightforward.

I have not seen a return on investment from using CrowdStrike Falcon, but others in my company have. 

The price of CrowdStrike Falcon is expensive.

My advice to others is that CrowdStrike Falcon is certainly a workable solution. It does what it needs to do. Whenever I say that our company is using CrowdStrike Falcon people's impressions is that it is an expensive solution."

I rate CrowdStrike Falcon a ten out of ten.

I use CrowdStrike Falcon for endpoint security and compliance auditing.

We use CrowdStrike Falcon for discovery when anything goes wrong because it gives us a full history of what's happening. It acts as a preventative model for inappropriate activity. Additionally, we use it for compliance reasons.

The most valuable feature of CrowdStrike Falcon is crowdsourcing intelligence.

The skillsets needed to run CrowdStrike Falcon are extensive if you want to get the most value out of the tool.

In a future release, the mobile space can use improvement. However, some of those constrained are by Apple and other platforms as to what they can do on the platform. Some of the limitations are industry-based.

I have been using CrowdStrike Falcon for approximately one year.

The stability of CrowdStrike Falcon is great, I have never had the slightest problems.

CrowdStrike Falcon is highly scalable.

CrowdStrike Falcon is implemented company-wide on every device.

I have approximately one hundred protected endpoints, but the number of users that log on to the tools is approximately four.

CrowdStrike Falcon needs to better its SE sales engineer team. The people didn't fully understand all the different parts of their solution. It's the endpoint protection and it is the essence of what we're trying to receive, they should know their solution very well.

I rate the support from CrowdStrike Falcon a three out of five.

I previously used an anti-virus solution, but it didn't do all the things I needed regarding endpoint protection. That's why I added the CrowdStrike Falcon piece to the puzzle. I still have the anti-virus running. I don't need it technically, but I still have it running.

The initial setup of CrowdStrike Falcon is in the medium range of difficulty. You will need a coach and be guided through it.

The time it took to do the full implementation from the beginning to end, from when the contract was turned on, and by the time I turned it on and had everything up was fairly fast because we piloted CrowdStrike Falcon at first. When I bought the solution, it was almost fully implemented. The full process took approximately two months.

I rate the ease of deployment for CrowdStrike Falcon a two out of five.

We had some coaching help from the vendor to do the implementation of the solution. We have three people that can manage this solution.

This is not a tool you buy because it gives a return on investment. It's a tool you buy because the cost of not having it is far greater than the cost of having it if you have a problem.

There are approximately a hundred different modules you have to purchase, depending on what you want to do. I have most of the modules. How it works is you buy the portfolio, you have to decide all the components you want in it, and then they price out a bundle for you. I have almost all of the package features in my bundle. You only need to pay for the modules you want.

The cost of CrowdStrike Falcon annually is approximately $10,000.

I rate the price of CrowdStrike Falcon a three out of five.

I studied the entire industry before choosing CrowdStrike Falcon. I evaluated many other solutions, such as Manage Engine, Malwarebytes, Checkpoint, McAfee, and Microsoft.

We choose CrowdStrike Falcon because it was fit for the purpose of our business. I needed a cloud solution and I needed it to be a SAS offering that was easy to use. It boiled down to features and fit for purpose, not features and functionality.

CrowdStrike Falcon platform was more robust. It was a true multi-tenant architecture, not a hosted instance. The crowdsourcing nature of CrowdStrike Falcon is a large benefit, all of the threat data is real-time and applied to you real-time from all around the world.

My advice to others is to take a serious look at CrowdStrike Falcon. It's a good solution.

I rate CrowdStrike Falcon an eight out of ten.