CrowdStrike Falcon Reviews

It blocks all the stuff bad actors are trying to do to our users.

All our end user systems and servers are on-prem and cloud workstations desktops everywhere.

We are using the latest version minus one release (N-1).

It provided us visibility into our endpoints that we did not have before. The telemetry and data that it collects allows us to respond to possible incidents much faster, containing the host as well as jump on the host for remediation.

CrowdStrike Falcon has done an excellent job at detecting breaches. It has allowed us to stay in business and kept our systems up.

CrowdStrike endpoint detection and response (EDR) is excellent. It blocks the bad stuff without user interaction, allowing us to stay in business. For example, one of our service providers has been down for five days now with ransomware. Also, four of our partners have been down over the past two months with cyberattacks, and we can't do business with our partners.

CrowdStrike Suites and the way that it bundles things can be a bit challenging. It should be easier to integrate with the other stuff that they sell or be included with what they sell. We have one piece, then they are talking about another piece on vulnerability management all of the sudden, and we don't own that piece. We can see it in the console, but nothing shows up. It simply appears within the tool as an option, but we can't use it without purchasing it.

I have been using it for a little over three years.

The stability is very stable. There have been no issues.

We have automated all our CrowdStrike Falcon updates.

It is very scalable. There have been no issues at all.

CrowdStrike's technical support is excellent:

• Quick to respond
• Quick to help
• Very responsive
• They have always been able to solve the issue.

I was a McAfee customer for 20 years before switching. It was like night and day, where McAfee is old technology, and CrowdStrike Falcon is new technology. On a scale of one to 10, McAfee is at one and CrowdStrike Falcon is at 10. There is a really big difference.

We came from an on-premises solution. With more people working remotely, that became an issue. The fact that this is a cloud-native solution provides us with flexibility and always-on protection.

It was very easy to deploy the solution’s single sensor. We used our deployment tools to push it out. Because it is a single agent, it is very lightweight, easy to install, and updates itself. We came from a competitor who had multiple agents, upgrades, and DAT files, where you could have very few of these with 100 percent working. However, since there were six different modules, they all had to be kept updated, which was a nightmare. 

This solution was a simple, easy push. Once it is on there, it updates automatically and we don't have any issues.

For deployment, we use a tool called Quest KACE. We also use SCCM.

We did about 10,000 hosts in around two months. We have had growth through acquisition. Now, we have 12,000 hosts.

We did it ourselves.

For the deployment, there was one FTE (a Level 2 PC technician) for eight weeks. For maintenance, it is pretty much set and forget it. There is very minimal maintenance and zero dedicated staff.

We bought a very small number of licenses, then ran it for a year. We bought a 100 licenses for a year, so we didn't actually do a proof of concept. We just bought them. Then, the next year, we bought 10,000 licenses.

We received a quote three years ago, and it was almost seven figures. CrowdStrike got money from investors to displace competitors, like Symantec and McAfee. Then, our quote was very low, which is why we were able to do this. The first year, the quote was almost a million dollars. The second year, it was a little over $100,000.

We also evaluated Cylance and Carbon Black. We went with CrowdStrike Falcon because of the single agent and price. The other solutions required multiple agents, and I did not like that at all.

Compared to the other solutions that we evaluated, CrowdStrike Falcon has a similar ease of use.

We are a very happy CrowdStrike Falcon customer. I highly recommended it. It works.

I would rate this solution as 10 out of 10.

CrowdStrike Falcon is used for incident response.

It is very easy to hunt a threat in the organization. It keeps logs, making it very easy to investigate any kind of incident using CrowdStrike by looking at the processes that are running on a machine. There's more visibility over the endpoint through CrowdStrike.

The ability to remote into other devices for investigation and the way it presents a graphical representation of the detection, like the parent-child process, are valuable features.

The new interface, the UI, seems a bit messy. The previous one was quite clear. It might be because of my adaptation to it. That's what I see as needing improvement.

I have been using CrowdStrike Falcon for more than three years, around three and a half years.

It is quite stable. I would rate it eight or nine out of ten.

I would rate customer service and support a ten. I am very satisfied with the support.

Positive

I have used antiviruses like Symantec before. Compared to all of that, I found CrowdStrike quite striking. Even compared to Defender, I find CrowdStrike more appealing.

On the terms of investigating, I find it's quite easy to investigate an event and have a broader look at the event using CrowdStrike. I would rate the time saved around eight, nine, or even ten out of ten. Compared to Defender, it makes it faster to investigate.

I think the pricing is quite reasonable with the services they provide.

For an incident investigator, it's quite easy to use, and it provides great visibility over the processes.

I'd rate the solution ten out of ten.

Our primary use case for the product is to enhance our threat intelligence capabilities. We use it to ensure comprehensive security coverage.

The solution has significantly improved our threat detection capabilities. It has helped us identify and respond to potential threats more effectively, contributing to our security posture. There have been no notable drawbacks; the solution meets our needs and complies with local regulations.

The product's most valuable features include its global reach and extensive threat data. Its wide exposure helps gather diverse threat intelligence, crucial for effective security management.

Enhancements in reporting and forensic analysis could benefit the product. CrowdStrike could publish detailed threat reports and analyses more consistently than other providers.

I have been using CrowdStrike Falcon Threat Intelligence since early 2016.

I rate the platform's stability an eight. 

The platform is very scalable. It can effectively accommodate growing security needs, which is crucial for organizations with evolving threat landscapes.

Customer service and support vary based on the level of service. Premium support is excellent, but standard support can be less responsive.

Neutral

We previously used a different solution. We switched to CrowdStrike due to its comprehensive threat intelligence capabilities and global reach, which we found to be more effective for our needs.

The initial setup was straightforward, with the installation taking less than two hours. However, fine-tuning alerts and configuring rules required additional time and effort.

The implementation was carried out in-house.

The product has helped us detect threats that might have gone unnoticed, contributing to overall security.

The product is expensive. 

We evaluated several other options before choosing CrowdStrike. Our decision was based on the product's effectiveness and ability to meet our security requirements.

Overall, it is a robust solution that meets our security needs. However, potential users should know the cost implications and ensure the product meets their requirements.

I rate it an eight. 

We use CrowdStrike Falcon for endpoint protection against malicious activity.

Among CrowdStrike Falcon's most valuable capabilities are its UEBA and SOAR functionalities, along with its seamless integration with any other SIEM solution.

The detection time has room for improvement.

I have been using CrowdStrike Falcon for two years.

I would rate the stability of CrowdStrike Falcon ten out of ten.

I would rate the scalability of CrowdStrike Falcon a nine out of ten.

The technical support is good.

Positive

We are an MSP and have used and provided IBM QRadar, Bit Defender, and CrowdStrike Falcon based on each client's requirements. 

CrowdStrike Falcon is the most popular choice for our clients because of its price.

Deploying CrowdStrike is straightforward. We initially had a technical representative guide us through the process, but now we can handle it ourselves for our clients. 

One architect and two engineers are used for the deployments.

We implement the solution for our clients.

The licenses are offered on a one-year and two-year basis. The more endpoints an organization adds the cheaper the cost.

I would rate CrowdStrike Falcon a ten out of ten.

Our clients range from small up to enterprise level.

The maintenance is simple. We just need to stay on top of the updates.

CrowdStrike Falcon is user-friendly and the analysis provided is good making it an efficient solution.

We use this product as an antivirus. We use it as an add-on for Arctic Wolf, which it integrates with. 

The solution integrates well with Arctic Wolf. 

Everything we've done with CrowdStrike is due to Arctic Wolf. We don't even need to get alerts from CrowdStrike anymore. It'll send those to Arctic Wolf, and then Arctic Wolf analyzes those and let us know if there's a major issue.

It's very scalable.

The stability is excellent.

I'm very impressed by its low pricing.

The initial setup was simple, and the deployment was fast.

I do not have any notes for improvement. It just works. 

They offered a white glove service that was extremely costly. When we got into it, we saw it was relatively easy. If I was being nitpicky, I'd say that I don't like being sold something that's unnecessary. That's the only downside I've seen to the solution. 

I've been using the solution for five years. 

The product is rock solid. I've never had an issue with stability. It is reliable and the performance is good. There are no bugs or glitches and it doesn't crash or freeze. 

The product is very scalable. You can extend it as needed.

We have between 220 and 300 users at this time. 

I've never dealt with technical support. 

We had multiple other antiviruses, including Norton, Avast, and Defender. We chose Falcon due to its Arctic Wolf integration. 

The initial setup was very easy.

We did not need a lot of people to set it up. It took a couple of people and less than five hours to have everything up and running. 

No maintenance is required. 

The licensing is very low. It's quite affordable. 

The solution is excellent. I'd advise people that if they have Arctic Wolf, they'll have an easy time.

I'd rate the solution ten out of ten.

We use CrowdStrike Falcon XDR for endpoint protection.

It is more sophisticated than a legacy antivirus. 

When compared to the legacy antivirus, it offers more features, including the ability to do analyses, halt execution, and more. It also gives you real-time notifications.

In comparison to the earlier legacy era, it is better.

The ability to execute real-time response, or, that you can connect to the agent and see exactly what processes are operating, is the most important feature of this solution.

It gives you that capability.

I am satisfied with the features that I currently use.

The interface is good, I have no complaints.

I believe that most of the features are perfect for my needs, anything else is only icing on the cake.

It can be expensive depending on the features you select.

The technical support could be improved.

I have been working with CrowdStrike Falcon XDR for more than one year.

CrowdStrike Falcon XDR is a very stable solution.

CrowdStrike Falcon XDR is simply scalable.

In my opinion, it all comes down to what is your pocket saying., and the number, of users. 

From my perspective, it's a very scalable product.

All of your endpoints are using this solution.

In our company, we have approximately 372 users.

We have contacted technical support multiple times.

I would rate the technical support a three and a half out of five. They are good but could improve.

The initial setup was very easy. 

It took less than three days.

We completed the setup with some assistance from the Falcon team.

I am not aware of the price, but I believe that it is among the most expensive XDRs out there. 

Of course, this is dependent on the features you choose. Depending on the features, the price might increase.

This is our sixth year of transitioning from a legacy antivirus. So, I believe we saw the issues that we have with legacy antivirus. That's why we went for Falcon XDR.

First, they should understand their needs, then depending on those requirements, I would be able to advise because each person has a unique use case.

I would strongly suggest this solution to anyone who is considering using it. It's a go-to for endpoint protection.

I would rate CrowdStrike Falcon XDR  an eight out of ten.

Our primary use case is EDR and ransomware.

The features I like the most are the response time and the dashboard are both excellent.

I would like to see a more accurate integration and an option to check the local machine.

I have been using CrowdStrike Falcon for more than two years.

The stability is around ninety-eight percent. The other two percent deals directly with the node being unable to detect as normal.

There is scalability but this is not our focus.

We have not had any issues with technical support. Much of what we use is online documentation.

We have used Microsoft Defender for Endpoint, SentinelOne, Carbon Black, and Trend Micro. The observation we have made is the accuracy and detection of CrowdStrike Falcon is excellent.

The initial setup is very straightforward given you have set your file control and detection levels correctly.

The cost is usually a challenge in the industry. I think we pay around sixty-eight dollars.

I would rate CrowdStrike Falcon an eight out of ten.

We use this solution for next generation anti-virus protection and detection. We are a premium partner of Crowdstrike. 

The EDR and XDR features have been most valuable.

For CrowdStrike to work, all the machines need to have an internet connection. This makes it challenging to assist customers without an internet connection. We would like to have a mechanism or relay to make this possible.  

I have been using this solution for two years. 

This is a stable solution. I would rate it a five out of five. 

This is a scalable solution because it is cloud based. 

If customers want technical support, they need to subscribe to a special service that they need to pay for. When it comes to CrowdStrike, customer use the different support services as per their needs. By default, they don't provide the telephonic support.

I would rate the support a four out of five.

Positive

The initial setup is very straightforward and required two people. I would rate it a four out of five. It take approximately one week to set up. 

We receive good ROI when using this solution. I would rate it a four out of five. CrowdStrike offers a breach warranty which greatly reduces risk for customers. 

When it comes to licensing, customers can choose a bundle or select licences based on the specific features they would like access to. This solution comes with premium pricing. It is approximately 20 to 30% more expensive than competing solutions. 

I would rate the pricing a three out of five. 

I would advise others to tell their customer upfront that staying connected to the internet is very critical to the use of this cloud based solution. 

I would rate this solution an eight out of ten.

We use it to monitor everything related to the activity and to block any malicious activity. We are new in the security field in our company.

All the features are beneficial.

They should provide us with good visibility for everything.

We have been using this solution for two years, and it is deployed on cloud. We are also using the latest version.

The stability is amazing, and we don't have any issues.

It is scalable. We have 700 users, and we plan to increase the usage. We only need about three technical staff for deployment and maintenance, a senior systems engineer and two infrastructure managers.

We've used technical support, and I rate them a ten out of ten.

Positive

The setup was straightforward, and it took one month to enable the policy and use cases. We completed it in-house.

It has an annual license, and it is not that expensive.

We evaluated Trend Micro before moving forward with CrowdStrike Falcon.

I rate this solution a ten out of ten. Regarding advice, it is important to learn about CrowdStrike Falcon's capabilities and features. It would be easier to use if they gave that understanding.

We are a CrowdStrike partner, selling their products to our customers. We have small and medium-sized enterprise clients and clients in the government sector. Depending on customer requirements, we provide different CrowdStrike Falcon products, ranging from Spotlight to XDR.

The features we showcase to potential customers are prevention, malware protection, zero-day protection, and application scripting. Vulnerability assessment is another valuable feature.

Sometimes CrowdStrike changes the GUI, and they need to be better at informing us and providing guidance concerning that.

I would like to see a web filtering feature, and better application features. This would make the product easier to sell to smaller businesses, and would make it so that devices follow the applied policies anywhere; even when users are at home or travelling in another country, for example.

We have been working with the solution for three years. 

Crowdstrike Falcon XDR is a stable product. 

The solution is scalable. 

The technical support is good; we raise a case using the portal and get a call back within a day. Help is available specifically for India, which is where we are based.

The initial setup is towards the middle; it isn't remarkably straightforward or complex. The GUI changes complicate setup, so our process begins with consulting the documentation, and then we can download and implement the agent onto a machine. This typically takes around 15 minutes per machine.

I'm not directly involved in sales, so I can't comment on the exact price, but I know the price decreases the higher the quantity we purchase.

I would rate this solution an eight out of ten.