CxEngage Reviews

Name: CxEngage
Brand: Serenova

What is CxEngage?

CxEngage helps businesses of all sizes, from startup to SMB to enterprise:

Get the Contact Center as a Service (CCaaS) Buyer's Guide and find out what your peers are saying about CxEngage, Genesys Cloud CX and more!

Buyer's Guide

Contact Center as a Service (CCaaS)

September 2025

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Helped 868,787 peers since 2012

CxEngage mindshare

As of October 2025, the mindshare of CxEngage in the Contact Center as a Service (CCaaS) category stands at 1.0%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Contact Center as a Service (CCaaS) Market Share Distribution
Product	Market Share (%)
CxEngage	1.0%
Genesys Cloud CX	21.1%
Amazon Connect	19.9%
Other	58.0%

Contact Center as a Service (CCaaS)

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Learn more about CxEngage

Build, deploy, and administer their contact centers with drag and drop tools and granular yet simple controls
Adapt and scale globally, no matter the size of business or location of customers
Make data-driven decisions based on relevant, actionable reports and dashboards
Provide context to every engagement and increase agent productivity

CxEngage customers

BOLT Insurance, Les Concierges, Salesforce.com, ADT Security Services, ParcelForce Worldwide, Hampsta, Fonterra, Glasses Direct, West Marine, Snap-on Tools, Amway