I run Deepgram on my local system to transcribe videos.
Full Stack Developer at a tech services company with 11-50 employees
Used to transcribe videos, but does not properly identify the number of speakers
Pros and Cons
- "The speed of the solution for transcribing videos is good."
- "The solution does not properly identify the number of speakers."
What is our primary use case?
What is most valuable?
The speed of the solution for transcribing videos is good.
What needs improvement?
I need to transcribe my videos to text chat, but there are some issues when I run Deepgram. The solution does not properly identify the number of speakers. For example, Deepgram only identifies two speakers out of three or four speakers in some videos.
The solution also makes some spelling and English grammar mistakes. Deepgram does not properly identify some specific words in a sentence.
For how long have I used the solution?
I have been using Deepgram for one to two months.
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What do I think about the stability of the solution?
We haven't faced any breakdowns or bugs with the solution.
What do I think about the scalability of the solution?
My team consists of two members who use Deepgram.
How are customer service and support?
The solution’s technical support is average. I talked to the technical support team regarding an issue where the solution couldn't identify the exact number of speakers. The support team asked me to use certain parameters, but the results were inaccurate. I used all the parameters suggested by the support team, but the speakers were still not identified clearly. However, other services could properly identify the speakers of the videos.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is cheap.
What other advice do I have?
I chose to use Deepgram after researching it on Google and finding some good feedback that the solution had good APIs. It's easy for a new user to learn to use the solution.
I would not recommend Deepgram to other users because it does not properly identify video communication. If you compare it with the other APIs, you can easily find that they do not properly identify some words, exclamatory signs, full stops, etc. These are small mistakes the tool is not properly identifying. Also, the solution does not properly identify the speakers. Users should check other APIs before choosing Deepgram.
Overall, I rate the solution a six out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Full Stack Developer at a tech services company with 11-50 employees
Used for TTS (Text-to-Speech) and STT (Speech-to-Text) purposes
Pros and Cons
- "The solution's Speech-to-Text conversion feature is really awesome."
- "Deepgram is currently restricted to only the English variants, but it should include other languages, such as German or French."
What is our primary use case?
We use the solution for TTS (Text-to-Speech) and STT (Speech-to-Text) purposes.
What is most valuable?
The solution's Speech-to-Text conversion feature is really awesome.
What needs improvement?
Deepgram is currently restricted to only the English variants, but it should include other languages, such as German or French.
For how long have I used the solution?
I have been using Deepgram for five to six months.
What do I think about the stability of the solution?
Deepgram is a stable solution.
What do I think about the scalability of the solution?
The Deepgram cloud can handle large volumes of audio data. Around three to four people use the solution in our organization.
How was the initial setup?
The solution’s initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Deepgram is a cheap solution. We can create an account for $200, which we can initially use for the Deepgram services.
What other advice do I have?
I have used Deepgram with Twilio for the calling system. I would recommend Deepgram to users who want to use it for speech-to-text purposes.
Overall, I rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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