We have tracked a reduction of around 70% in the support cost and direct human interaction for support.
Deepgram offers superior transcription speed, supporting languages like Spanish, excelling in handling large audio volumes without accuracy loss, and enabling verbal feedback conversion. It enhances industry-specific terminology recognition. However, it faces challenges with accented words, speaker identification, video communication, AI-specific terms, and language scalability. Continuous improvement is evident but limitations include English diversity and WebSocket issues affecting live transcriptions.
