Dell Business Laptops Reviews

I use Dell Business Laptops for my critical day-to-day work, which mostly consists of sensitive and critical work. The best part about this laptop is the security, as I am getting extensive security features.

For my use cases, I extensively use AutoCAD and CATIA applications, and I am also running some AI/ML tools on this laptop. Additionally, I use it for email and ERP access.

The positive aspects I have experienced with this product include the multifactor authentication I am using with my laptop. The best part is that I am getting multifactor authentication on powering on the laptop with my smart card reader and fingerprint reader. Once I authenticate, I log in with my Active Directory username and password. This is integrated with my SMS gateway for OTP authentication. After completing all these steps, I gain access to my applications, data, and OS access on my laptop.

When I compare the Intel processor to other vendors, I find that my colleagues are also using HP with AMD processors. The Dell provides fast response and good performance. Even when I am connecting with applications through a WAN link and accessing with my mobile hotspot, the performance is good.

The influence of the Intel processor on my purchase or refresh decisions is based on the performance of my applications. We conduct benchmark testing of laptops before procurement. We evaluate how my client-server applications, web applications, and local applications perform on my laptop, and based on these results, we are able to procure laptops.

The negatives or areas for improvement I see in Dell Business Laptops are related to battery life. Compared to Apple, Dell has less battery life compared to Apple laptops.

The battery life is shorter in Dell compared to Apple by around five hours. I can get about ten hours with Dell, while I get around fifteen hours with Apple.

I started working with Dell Business Laptops two years ago, so I have been using this product for the last two years.

I find Dell Business Laptops stable and do not experience limitations such as glitches or latency issues.

The scalability of Dell Business Laptops is feasible. I am getting thirty-two GB of RAM, so I hardly require any scalability from the RAM perspective, along with a one TB SSD which is very fast. All the TPM, fingerprint, and smart card features are inbuilt, and depending on the use cases, I can use them. If required, adding an NVIDIA card is also possible within the laptop.

I would rate the customer service or technical support as helpful. Most of the issues are able to be sorted out within thirty minutes.

I can quantify ROI or value for money because if I go with a straightforward local laptop, I am able to get the laptop. However, if I compare this with a virtual desktop, I can confirm that I will get ROI because I am getting an SSD within the laptop. I am not dependent on server disk, and I can retain data within my laptop in a very secured way. I can save a few costs from the data center site, which is possible with the laptop.

The price for Dell Business Laptops is quite affordable and is compatible with the MacBook Air and HP Elite laptop.

I can describe specific outcomes or improvements attributed to the Intel processor. Today, the public is looking for confidential computing. What we are getting is that data at rest and data in transit is highly encrypted. Some data is getting processed within the Intel processor, so I am expecting from Intel support with confidential computing where when data is getting processed in plain text, that is also getting protected or encrypted.

I would like to see additional features added to Dell Business Laptops in the future, such as confidential computing and quantum encryption. Whatever we are seeing in the future, quantum-based encryption is needed. The Kyber-768 and 1024 should be incorporated with the laptop.

I would rate this review a nine point five out of ten.

Public Cloud

My main use case for Dell Business Laptops historically involves being a computer developer and software developer, where I have used more workstation side machines to develop mostly websites and others. Now in my new role as a client architect, I use them to better connect with our R&D that I support for their client usage, but my daily work is mostly collaborative tools.

A specific example of how I use Dell Business Laptops in my day-to-day work includes navigating in creating spreadsheets and PowerPoints, reading and checking email, writing emails, and using Teams. Pretty much everything is in the Office 365 collaborative suites.

In my previous work before I took this job as a developer, I did a fair amount of software development and used a fair amount of software development tools or cutting-edge technology, but it is very different now.

The best features Dell Business Laptops offer, particularly the workstations, include the appreciation for figuring out how to extend power delivery.

As a client architect, the power delivery feature has helped me provide a hybrid desk office experience for a wider variety of people who plug their laptops in, whether they are Dell laptops or not, knowing that most of our developers use Dell workstations means we can just use the one Thunderbolt 5 dock and know that we will be able to get them everything they need.

Dell Business Laptops have supported our organization's hybrid workforce, but this is challenging to answer because we are going across many different roles in a very large company. I feel there is a major gap with a powerful local AI LLM for our engineers who need that more and more. I think the 2025 lineup, seeing the 16 premium as a viable lightweight developer configuration, was a miss; it is really not suited for software development or hardcore engineering, it is really suited more for multimedia. I really appreciate HP's ability to polarize the screens to limit visibility on an airplane or in public spaces, and I would like to see that in Dell traveler-oriented configurations.

I would add that the build quality of Dell Business Laptops has really suffered this past year, and we are eager to get the new seed units to look at how they have improved. I was pretty impressed at Dell Tech World with Precision 5 in particular, but we really need to wait until we get our hands on to better understand how the build quality has improved.

Dell Business Laptops have not especially impacted my organization positively; we have been using them for a while, and they have been more of our standard. It has only been recently that we have diversified our pool with HP laptops, and I think, by and large, we do appreciate Dell Business Laptops overall, but over the last couple of years, the build quality has really gone down, and so it is about the same either way.

When I mention the build quality going down, I have noticed specific issues or patterns, including hardware failures and keyboard problems. The lattice, the zero lattice design, is very problematic; there are many people who appreciate how it looks, but for those of us with bigger fingers or who type quickly, it is really easy to hit two or three buttons at once. Additionally, the hinges on particularly the Pro Max Premiums have been seen out of alignment, and this is an issue we have already raised with Dell.

I think many of the issues I have had will be addressed in the current new lineup that you have brought forward from 2027 up to 2026, so it is hard to tell until I see what the new results are. There are also many little things in the office and traveler categories that are meant to help keep the laptop safe in certain circumstances but look like they are just going to get ripped off or destroyed as people take them in and out of bags.

The biggest miss for us in the pro laptop lineup has been the lack of a good laptop that is oriented towards local AI LLM development or usage. We were really looking for that Strix Halo with 128 gigabytes of RAM being in the lineup this past year, and it really left us with no good alternatives. The Qualcomm inference is useful, but it does not really get the job done compared to a Strix Halo.

Overall, Dell Business Laptops are very stable. If you look at the big picture of our relationship with Dell, we would be hard-pressed to go in the wrong direction where we were going for 2025.

Dell Business Laptops have scalability; however, it has been challenging to come to a way of working with a global leasing agreement since our organization is transitioning from transactional purchase to renting and leasing.

The customer support for Dell Business Laptops is overall pretty good, but a big challenge I discovered and have concerns about is how easy it is for anyone in the company or anyone who manages to obtain access to an email address in the company to represent our company's interests and access information about our assets.

Dell has been a mainstay of our company for decades, so when I chose Dell Business Laptops for my organization, I am not sure how to answer that question regarding a specific challenge or need.

I have not seen a return on investment from Dell Business Laptops; it is hard to say, but it has actually been more problematic. I am going to point to how we have HP set up and integrated with our Service Now, how we have a global leasing agreement with HP, and still do not have one with Dell after almost a year of trying to hash it out. It is really hard to make that case right now, to be honest.

I did not have to deal with pricing, setup cost, and licensing for Dell Business Laptops as that is procurement's job.

We maintain at least one other vendor to have some diversity in our fleet, which increases the support surface area, but allows us to not get locked into just one company and one solution. While we have been with Dell for decades, we have also worked with Lenovo, HP, and other vendors over the years to diversify our fleet, but I cannot speak to why we originally did something different.

I am involved in selecting or recommending laptops for my organization, and this is actually a primary aspect of my role. We first lean on historical data regarding what people use and feedback has been and what systems people are asking for outside of our defined standards. We look at things like Nextthink data and the tickets people have filed over the past few years before we start a new refresh decision. We look at market trends, new service agreements people have made with vendors for their software, and generally speaking, the direction that the company is trying to go, such as artificial intelligence, has become something that directed us to create a client standard.

Regarding the security features of Dell Business Laptops, I do not see anything particularly special or unique compared to anyone else's. By and large, we need everything that checks the boxes for enterprise security concepts and aligns with Microsoft and Linux industry standards. They meet the requirements; I do not know what more to say about that.

Regarding the accuracy and reliability of output from Dell Business Laptops' artificial intelligence capabilities, we do not rely on local artificial intelligence very much. The neural processing unit is just not well-supported or has a developed ecosystem around using neural processing units yet to really have an impact for local artificial intelligence. The kind of models that you can use locally, even on the bigger systems with very advanced Blackwell graphics processing units, are not enough to be worth it compared to just going to a Strix Halo or leveraging some other service either on-premises or in the cloud to handle it. Dell Business Laptops are deployed in my organization with many different strategies for different use cases; typical business people are leveraged with InTune. We have moved more to computer as a service, which has been hampered with Dell because of challenges getting a global service agreement signed. It is hard to answer that question beyond that.

I would really like to see Dell taking a step back and rethinking what it means to be top of the line. My advice to others looking into using Dell Business Laptops is to really look and think carefully at the offerings compared and to try to understand what your current internal customer needs are. My overall review rating for Dell Business Laptops is 7 out of 10.

My main use case for Dell Business Laptops is for post-production; the first 15 years and the last four years have been a combination of both, but mainly AI, running models locally.

For running AI models on the laptops, I install ComfyUI and I do video generation, image generation, and I also explore what's new by finding repositories on GitHub and then, if my GPU can handle it, I will install it and conduct tests on my own.

Regarding how I use Dell Business Laptops, mobility is important for me. I travel a lot for projects that require me to go to Los Angeles and San Francisco, so that's another significant consideration.

Dell Business Laptops offer powerful capabilities which are above average for the tasks I do in post-production.

The particular feature that stands out is the GPUs; the GPUs and the amount of VRAM they have make a significant difference, with more VRAM being better.

Dell Business Laptops feel new even after a couple of years of running local models; they remain fast and powerful.

Dell Business Laptops have positively impacted my organization by allowing me to work anywhere. Being able to work anywhere helps my projects and my team's productivity because while commuting in airports, I open my laptop and continue working from any location.

Dell Business Laptops can be improved with more GPU capacity.

In terms of other improvements needed, your support needs to be more customer-focused; I had an issue with my laptop that took more than 60 days to resolve, which is an issue that needs to be addressed because these high-end mobile workstations have three years of warranty, and I exchanged 60 emails between customer support and myself, which is substantial for any warranty.

I haven't noticed any other improvements needed for Dell Business Laptops that we haven't discussed, but perhaps the sales aspect needs improvement; it's difficult to get in contact with a representative. For example, people always ask me for referrals to reach out to someone because my university wants to buy computers and I find it difficult to get in touch with a sales representative here in Mexico.

For AI, I have been working in my current field for the last four years, and in post-production for 20 years.

Dell Business Laptops are stable; I haven't had issues with software or hardware.

My experience with customer support was great the first time, but I think it depends on your relationship with the third-party companies that provide the support; I didn't know my laptop was still under warranty and thought I had just one year, which led to some misconceptions about needing to pay for repairs.

I would rate the customer support on a scale of 1 to 10 as average; my latest issue took more than 60 days and involved 50 to 60 emails. While I understand they're trying to do their job, it was frustrating.

I previously used a different solution as many did; I built my own custom setups, but due to pricing, I switched to a tower CPU desktop.

Dell Business Laptops help improve my company's ROI primarily through cost savings; using local models has been the main feature with zero cost.

I think Dell Business Laptops impact my company's bottom line positively because they last longer; I've been with my computer for three years, and I don't feel the need to change the system now as it still works as it did when I first got it, which suggests that the life cycle is above average.

I have seen a return on investment in terms of money and time; essentially, there has been zero cost for us using local models without needing to buy credits.

If I were recommending Dell Business Laptops to a peer, I would say that I like to do demos at universities and any events that invite me; after my TED talk or presentation, they often reach out to me because they want to know more about Dell systems.

To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would say that there's nothing that compares to Dell; it's in a league of its own.

In summary, my experience with Dell Business Laptops has been a lifelong relationship; I think this is my seventh laptop from Dell. Dell Business Laptops have helped my team work remotely or in different locations because we are able to collaborate anywhere, anytime.

My thoughts on the security features of Dell Business Laptops are that they are well-aligned; I never had any complaint or data leak, as everything stays local in my machine, and I believe any breach of security is more about human error.

Since deploying Dell Business Laptops, one measurable outcome is that closed models are based on credits which need to be paid for, while running local models has been free because we have the systems and computers on-premises. All our assets are not on the cloud, which is something we value.

My advice for others looking into using Dell Business Laptops is to go for it; I never complained and I still have my previous laptops working. I rate this review with a score of 10.

On-premises

My main area of expertise is the infrastructure, which includes the servers, building the servers, purchasing servers, and our virtual environment, our VX Rail, and our disaster recovery site. The current models we are using are the Dell Pro Maxes, the 16. We have some of the Dell laptops, though I forget the exact name, but they were the Presario or something similar.

My top priorities when selecting laptops for my organization are functionality, reliability, and performance. Overall, I would assess the stability of Dell Business Laptops as an eight out of ten.

I rate it an eight out of ten because of some issues regarding the repairability of the products. Some of them you can repair better, while others you take apart and might as well put back together because there is nothing you can do since the whole board is soldered in one piece.

The only flaw I would have against them is the customer support. We chose Dell over the other brands we were considering because overall, we prefer Dells. We do have some Lenovos, but overall, we choose more Dells because they seem to be a little sturdier. Functionality-wise, I find Dell Business Laptops to be the same as Lenovo, but aesthetically, they are a little more pleasing than Lenovo.

Dell Business Laptops have supported our organization's hybrid workforce by facilitating remote work and allowing users to telecommute, whether they choose to work from home or come into the office. That has impacted our organization positively, helping a little bit and making them a little bit more productive.

The specific challenges or needs we were trying to address when choosing Dell Business Laptops for our organization included being able to multitask and have a machine that would not be laggy and crash out while trying to do important tasks.

Regarding the security features of Dell Business Laptops, I have not really seen them do anything in that regard. That is on the people who deploy them because all laptops have the same innards, so it is going to be on you to make sure that device keeps your environment safe.

We have used Dell Business Laptops ever since I have worked there, and I have been at my company for 13 years.

My experience with the customer support and services has been the runaround. They give you the runaround because you will call, you will know what the problem is, you will tell them what the problem is, then they will tell you to try this. You have already tried it. They will tell you to try this. You have already done that also. Then, when you are trying to get back to them, sometimes it is a day or two before you get back to them, and then they will tell you to try something else. Before you know it, it is just take the product and fix it.

As for measurable outcomes since deploying Dell Business Laptops, I would say that as of recently, there are no cost savings since everything is going up. However, getting good machines out to our users is one of the upsides of it, and they appreciate and trust Dell, making it a good brand that they could rely on.

If I were recommending Dell Business Laptops to a peer, I would say that if you want a quality machine, go with a Dell. To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would ask if they want headaches or no headaches. Specifically, headaches are non-Dell. In summary, I have enjoyed my experience with Dell Business Laptops. I appreciate the features, the design, the styles, the docking station, and all the peripherals that they have to go along with them, so I am pleased with them. I think a lot of the end users have experienced improvements since switching to Dell Business Laptops, especially as they appreciate the lightweight of some of the laptops that we get, because some of the Lenovos can be bricks and can be bulky. I would rate Dell Business Laptops an eight out of ten overall.

I have been with the organization for eight years, and we have been using Dell Business Laptops the entire time. We do use a few others, such as some Panasonic Toughbooks because we have field workers, but we use Dell Ruggeds as well and the semi-rugged detachables.

The specific challenge we were trying to address when we chose Dell Business Laptops for our organization depends on the role. We find that the fact that there are so many different levels of performance is beneficial because we have engineers who do things such as flow modeling and AutoCAD, and the Precision series is what we generally go with them, and they work well. They are heavy, but obviously if you want performance, you have to have some power behind it. A lot of our senior managers really prefer the ultra-portable detachables. The only thing we really struggle with, and this is an expectation from people rather than a reflection on Dell, is that people who want the ultra-portables then say that this is not powerful enough. Of course it is not. It is an ultra-portable. The range of Dell Business Laptops offerings gives us really good options.

The features I have found most valuable are not really related to the laptops themselves, but the new integrated camera monitors we use and the hub monitors. We tried the hub monitors a few years ago when they first came out and they were not reliable, so we moved back away from them. The new generation seems to be much better. Dell Business Laptops' biggest strength right now is reliability. We have very few warranty service calls. We have some, as there is always going to be broken equipment, but for the most part, we are very happy with how reliable they are.

These laptops have supported our hybrid workforce because we have people who work from home, people who work specifically in the field, and office workers. The range of options is one of the things we really appreciate. We have a lot of people who use the fully rugged. We used to have Panasonics and Toshibas. We still have some Panasonics, but we use a lot of Dell Business Laptops rugged laptops. They have been consistent. They might be heavy and unwieldy, but if you are using it in the field, that is what you have to do. We have not had any major issues, and everybody has been happy with them.

To improve, it is a balance between performance and weight. Personally, I have one of the Precisions, the old 59s. This machine is powerful. Carrying this around is not easy, but it works. I am prepared to make that sacrifice, and I do not mind carrying a heavy one around. Executives are not in the same position. When an executive does not want that heavy weight but they still want the performance, that is where we sometimes struggle with expectation setting. I do not prefer the touchpads. I have not had a lot of people complain to me, and it might be specific to me, but the touchpad on my Precision is problematic. It routinely right-clicks somewhere unintended and I have to fight through it.

I have been in the industry for over thirty plus years.

Since deploying the laptops, we have measurable outcomes such as cost savings and user satisfaction scores because we are a Premier partner and we receive good rates. We have a good relationship with our account executive. Dell Business Laptops' account executive staff has been very responsive. Even though we have gone through a few account executives, everybody that we have worked with has been very easy to work with. When it comes to equipment reliability, anytime we do have a problem, that responsiveness has helped us out significantly.

The top priorities when choosing laptops for our organization are reliability, repairability, and support from my perspective.

We are using detachables and Latitude is our standard, although the names are changing, the Pro and the Pro Max and so forth. The Latitudes are our standard. Precisions we generally use for our engineers or our GIS people, the Geographic Information System, because they do a lot of information processing.

My thoughts on the security features of the laptops are that a lot of it is not related to the laptops themselves. We are migrating to Windows Hello and we are trying to do some biometric authentication, but again, that is not specific to Dell Business Laptops. I do not have much security feedback.

If I were about to tell a peer about Dell Business Laptops, I would convey that it would not just be about the computers, but about the company because we have had really good relations with our sales representatives and account executives. They always seem to be ready to assist us even when we have unusual requests. We do use a lot of Dell storage as well. I think we are going to be, obviously with the significant change in AI, deploying specific AI servers at some point. I do not know when that is going to happen, but I am almost certain it will be Dell Business Laptops equipment we go with because it will integrate well with our current environment. The relationship we have really helps. I would rate this review a nine out of ten.

My top priorities when selecting laptops for my organization focus on usability for my customers, since many of them are researchers and providers. Efficiency and mobility are key, as they need something lightweight. My customers do not want to be burdened with heavy equipment. They want to be able to quickly place the laptop in their bag or purse when they travel, but also have the right computing power because our providers use Epic, which is very robust once they access it. They perform e-scripts and conduct voice recordings rather than virtual consultations. They use voice memos to take notes for their patients instead of trying to type everything out.

I have found the support to be the most valuable feature of Dell Business Laptops, especially with our support agreement that provides next day service with on-site technician visits when needed. I remember handling a support ticket where I needed a replacement screen. I made the request on Tuesday and received an email Tuesday night. The Dell technician was on site Wednesday with the replacement screen. I set him up in the lab and an hour later, he provided the replacement. I was able to return the device to the customer a day later.

Since deploying Dell Business Laptops, the experience has been entirely positive. From a cost perspective, I was able to increase my hardware footprint because I demonstrated that I could purchase four Surface laptops or five Dell Business Laptops. At that point, I am practically getting one for free. Usability has been exceptional. The biggest challenge has been managing the transition from replacing Surface laptops and their docking stations and converting them to a Dell docking station setup.

It is challenging to identify how Dell Business Laptops can be improved because some of my customers have found them to perform well. However, due to their nature as researchers who are constantly on the move and traveling, much of my hardware gets physically damaged. I do not think this is something that anyone can fix, as it will happen regardless. The researchers are always working with different institutes and organizations across the world and are constantly on the go. They experience situations such as laptops being slammed down at TSA checkpoints or falling off tables in hotel lobbies. My hardware gets beaten up significantly. I do not think this is a problem that Dell can address, as it is a challenge with any brand unless they convert everything to Toughbooks.

I have been using these laptops for about three years since I started at Krieger.

The organization was primarily a Microsoft Surface shop before I started. Since then, I have moved toward a hybrid approach because I found, especially from a pricing standpoint, that while Surface laptops are more sleek, the cost is significantly higher. For the price I pay for one Surface, I receive a bulk discount of approximately two thousand dollars per unit. With Dell Business Laptops pricing, I get the same device with the same hardware components for about sixteen hundred dollars. I demonstrated that for four Surface laptops, I can get five Dell Business Laptops. From a cost perspective, I have been working to reduce our Surface footprint. The organization has been a Dell shop for desktops for years. From a laptop and mobile perspective, Dell deployment has increased over the last three years.

Currently, I am using Dell Business Laptops, specifically the Pro sixteen-inch model. I use the sixteen-inch, fourteen-inch, and alternate between the two models. For the fourteen-inch, I purchase the touchscreen option. For myself, I have the Dell Premiums seventeen-inch, which I have in my bookbag right now. I use this internally for my IS department because it has more powerful specifications, including an Ultra i9 processor and thirty-two gigabytes of RAM, since my support team runs more robust software from my customer base.

One of the biggest challenges I addressed involved the perception of Dell Business Laptops versus Surface devices. Many people in my customer base perceived Surface devices as more tiny and sleek, and they associated that perception with executive-level devices when it is not necessarily true. To overcome this hurdle, my Dell partner recently helped me by sending a try and buy unit of the Dell Pro Premium fourteen-inch, the PA14250 unit. I have been demoing this device, and many people have commented that it is the same weight as their Surface device and feels familiar. I have been able to explain that the performance is actually better than their Surface. This demonstration has helped overcome the perception hurdle. The issue was not about performance but rather about appearance and perception.

I also had to explain to my leadership team that because of how Surface devices are designed, their docking stations are based on the generation of Surface that each user had. Even though my fleet has changed as I refresh devices, I have to maintain a fleet of multiple docking stations to work with each respective Surface model. In contrast, with the new TB5 docking station, regardless of which Dell Business Laptops model someone has, it is backward compatible and adjusts the power to accommodate the device. I explained to leadership that with Dell Business Laptops, I have one universal docking station, whereas with our Surface devices, I have four different docking station options. From a cost and physical inventory perspective, we do not have the space to house and maintain all these different units and models of docks.

I chose Dell Business Laptops over other brands mainly for the support standpoint. I was able to get all of my field technicians and system support technicians through the Dell training program, and they are all Dell certified. This option is not available for Microsoft or Surface devices. I knew that my organization would be protected if anyone needs to open the laptop to swap the hard drive because they are trained and covered, and it does not void my warranty. This was my biggest selling point and has helped me tremendously in gaining more adoption.

On a scale from one to ten, I would give Dell Business Laptops a ten. Usability and function are exceptional. My team works directly with the Dell support team on imaging and deployment, and we are able to image and deploy machines much quicker because of how the drivers are packaged and integrated into my SCCM environment. I am turning out equipment faster. At this point, whenever I do any hardware change, the support team is ready for me within a day or two with everything packaged and ready to go in my SCCM environment. The process is much longer with Microsoft products because of how everything is packaged there. The Dell Business Laptops solution has definitely made my work much simpler and less of a hassle.

I recommend thinking about your user base and customer base before deciding on Dell Business Laptops, and avoiding overspending on unnecessary specifications. At first, my VP wanted everything configured with an Ultra i9 processor and thirty-two gigabytes of RAM. I questioned whether this was necessary, as that specification works for my developers and some of my researchers but not for my entire organization. I recommend taking a hard look at your user base and evaluating the product to ensure it meets the actual need. Providing yourself a little room for growth is crucial. I have found that in any industry, now in today's climate, eight gigabytes simply does not work anymore. Sixteen gigabytes is the minimum. However, I have had meetings in the last two months discussing whether sixteen gigabytes is even sufficient anymore. Probably within the next year, I will have to use thirty-two gigabytes as my baseline because of the demands in my organization. My last machine had sixteen gigabytes, and Google Chrome by itself consumes a lot of resources. On top of that, especially as an IT professional, I run SCCM, BeyondTrust, and my phone system, so I need that computing power. I would rate this product a ten overall.

On-premises

Microsoft Azure

Dell Business Laptops have been my organization's primary laptop for business users for approximately three to four years.

The main use case for Dell Business Laptops is for most business users, including anyone in the finance department, marketing, and sales.

A specific example of how someone in my company uses their Dell Business Laptop day-to-day is as their primary communications tool, utilizing Microsoft Office 365 apps, Voice over IP for making and receiving phone calls, and Microsoft Teams meetings.

Dell Business Laptops positively impact my organization by helping people increase productivity. I prefer to standardize our fleet of endpoints, and we are now standardized on Dell laptops, which means I receive fewer support calls because these laptops are reliable, especially compared to the HP ones we were using earlier.

The best features Dell Business Laptops offer include the Dell utilities that come pre-loaded on the Dell Latitudes, with Dell Command Update standing out as particularly valuable, and I also find that the BIOS and recovery tools are quite effective on Dell systems.

Dell Command Update stands out to me because it makes it simple to get all firmware and driver updates for people without them having to search for anything. I do not have to worry about Windows Update missing those updates since it typically does not update drivers or hardware components, and it takes only a couple of clicks to address it, making it important from a security standpoint. The recovery tools have also been useful for troubleshooting any hardware issues the laptops might have encountered.

When Windows has an issue that is hard to pinpoint, it is often easier to reload the operating system. The built-in recovery utilities on Dell make this process simple, quick, and painless. I have used it several times instead of spending hours troubleshooting some complex issue buried deep in the operating system to get the user back in action quickly.

In terms of specifics or metrics since switching to Dell, it is difficult to quantify exactly how much support time we have saved. However, I definitely receive fewer calls regarding hardware issues since the switch. While people still spill beverages on their laptops and Microsoft Windows has its own problems, I cannot give a specific quantifiable metric, but my experience demonstrates that to be true.

Regarding how Dell Business Laptops can be improved, I was surprised to see that Dell appears to be phasing out the Latitude, which has always been the gold standard in my opinion for business laptops. While I am certain there is a replacement for it, I noticed fewer options remaining in the Latitude lineup recently when I attempted to purchase more. I do not know why Dell made this decision, but I would recommend not discontinuing the Latitude, as it is known and trusted among IT professionals.

I have been using them as our primary laptop for business users for about three to four years.

Dell Business Laptops are stable overall; the only concern I have is Dell phasing out the Latitude, which feels somewhat unstable.

The scalability of Dell Business Laptops is good, though I am uncertain how to further elaborate on that.

Customer support from Dell is another area where I think they excel. I use the support.dell.com site to check warranty status and rarely need to make claims. In the few cases where I did use warranty claims, I found help quickly, and in some instances, we even received on-site support.

I previously used HP laptops. While I think they were acceptable, I switched to Dell due to experiencing more unexpected hardware failures with the HP laptops.

I cannot specifically address return on investment since I do not usually deal with the financial aspects of the organization.

The pricing, setup cost, and licensing with Dell Business Laptops are competitive, in my opinion.

Before choosing Dell Business Laptops, I evaluated other options, including some Macs for creatives working heavily with graphics. I looked at IBM, HP, and Dell, and for me, Dell is the winner among those options.

My advice to others looking into using Dell Business Laptops is that they could be a really good option depending on the type of business and end users involved.

Before concluding, I want to reiterate my concern about the unclear successor for the Latitude line. I discovered that Dell is phasing out the Latitude brand as part of a 2025 portfolio refresh, replacing it with simplified Dell Pro branding. While this somewhat clarifies things, it raises questions about what will happen to other models such as the Dell Precision. I feel the branding could be less confusing, considering the strong recognition that Dell Precision holds among engineers and IT professionals.

I found this interview overall positive, but some questions, such as the one regarding the scalability of Dell Business Laptops, did not align with my expertise.

I would rate this product a nine out of ten.

My main business use case for Dell Business Laptops is that I look at the design and the durability. Home use devices tend to not be able to handle as many transitions in a single day. A transition is when I open and close the lid of a laptop, carry it around, consider portability, and use it in various applications. I also look at the level of pro support, Pro support plus, and accidental damage coverage. These features are not available with home user type devices. If you are using laptops in education, mining, or business, it is beneficial to have that level of support and reliability with those devices.

I currently use a Dell Inspiron laptop two-in-one myself. I use that for fieldwork. I carry that with me on planes, on mine sites when I'm working on trucks and mine equipment. From the pro support aspect, if I'm out and about and I do have an issue, which has not happened very often, and I need to have it fixed, it is beneficial to know that a technician will come to me and replace the parts within a fairly short timeframe. That peace of mind is always valuable.

I have used Dell Business Laptops in education. I have used lots of different brands in education. Education when dealing with students in P to 12, I worked across multiple schools and so we had well over two thousand students and about eight hundred staff. They all had a Dell business class laptop. That was probably the best testing ground to see how these devices really handled day-to-day uses with students where they drop them, they have them in bags, they carry them all around the place, they get stepped on, and all sorts of things happen. Seeing the durability, and I am not talking about tough books, I am just talking about your run of the mill Inspiron or Precision type devices or a Latitude. They sit in that comfort range with business support laptops. We used to rotate them on a three-year cycle and we would push through a third of the fleet every year. Having that peace of mind was very valuable.

The best features Dell Business Laptops offer in my experience are performance, reliability, and finding one to be a desktop alternative.

When I mention performance and reliability, when I look at the Latitude and the two-in-one, those devices stand out as very good, and I can customize them from Dell as well. If I am doing high-end graphic work or I am using them for multimedia, they hit the target every time. They meet that target of what I require: performance, speed, reliability.

Dell Business Laptops have positively impacted my organization by improving repair time and reducing downtime. I have had issues with previous devices by other manufacturers where we have had anywhere up to thirty or forty devices sitting and waiting for repair for more than eight weeks. Any of Dell Business Laptops that we have had faults with have normally been fixed under pro support within a matter of days. When I do not have a large fleet of spare devices and I am relying on a quick turnaround, trying to minimize impact on users, this is crucial. For example, we had a user where a keyboard failed, and within the next day, a keyboard was issued and the laptop was repaired. The speed from pro support and the pro support team is always very good, even for diagnosing devices, drivers, and driver care.

I think that when I buy Dell Business Laptops, they should automatically be covered with three years pro support or pro support plus. The current arrangement is that I only get one year, and then I have to pay extra for that additional coverage. I think realistically, if I am looking at a business class laptop, it should come with a minimum of three years on-site pro support.

They should not come with McAfee antivirus. I think the basic version of Windows is very good. Windows 11 Pro is great, but I really do not think they should be overly stuffed with non-enterprise type software or random add-ons. The key takeaways would be Windows 11 Pro, the Dell support tools, driver update tools, and no extra add-ons like McAfee or any other add-ons.

In my current field, I have probably worked for about five years.

I do not think there are any stability issues. Overall, these are fairly good devices. I cannot really say anything negative about them. I have used lots of different brands over the years, from Lenovo to IBM, and I have always come back and settled with Dell.

I have not even really looked at the AI part yet. Most of the time in a business type environment, we generally enroll them into our own intra app type environment anyway, so then they are a managed device. All of that fits within that, so it is not something I have really considered at this stage.

The customer service is great. I have not had to use it for a while, which has been awesome, but previously, I used it a lot. When managing hundreds of devices and dealing with Dell support, it has always been very good.

I have used other solutions. We switched on a cost basis and went to Lenovo and we ended up having nothing but issues with hardware and technical problems. We could not get the warranty support that we required. In the end, we ended up taking the vendor to court and getting our money back. It was quite a difficult experience.

I definitely think that the hardware life cycle, retention of hardware, and redeploying it are key deciders. There are some definite savings there.

I consider all of them: Lenovo, IBM, HP, and ASUS. I generally look at all devices and then try to work out whether there is some sort of benefit from going from one to the other. It is always research and development. I have to look at it objectively and make a rational decision. I look at all devices and then come up with one that I feel comfortable using after doing testing.

My top priorities when selecting laptops for my organization are functionality, whether it meets the requirement for the particular users, portability, battery life, and performance. Will it do the job?

My experience over the years in dealing with Dell and using other brands and manufacturers of devices has made me very happy and comfortable in recommending a product. If I am going to recommend a product, I need to be able to stand behind it. I do not feel comfortable recommending other brands simply because of the bad experiences I have had with them in the past.

They align quite well, especially once I start looking at MFA and bio scan. From a security point of view, they perform very well.

I think it is all been positive. There has been no negative feedback. The end users seem to be very happy. There has even been an uplift in productivity, being able to get their job done quicker rather than having to wait for things to load as fast. They are not having issues with loading applications and running applications. The overall experience has been positive.

I use a bit of both. I use a hybrid cloud setup. I use Microsoft and Azure for my hybrid cloud setup.

One of my coworkers was chasing a new laptop as a personal device. I showed him the features and how he can customize his particular Dell and all the rest of it. He was very impressed in the fact that he could tailor make his own machine laptop directly from Dell. From that, he was able to then hit his specific requirements for CPU, graphic speed, and memory to be able to complete the Power BI data manipulation work that he was working on. He was very impressed that he was able to get something that ticked all his boxes.

The ability to work from home and remote are key features of having a laptop, and Dell certainly meets those needs. All of those are key features.

Overall, it is not too bad. There is nothing concerning about it. When I am looking at volume and large purchases, account managers can normally provide some fairly good cost savings. I can rationalize it; it is good.

I would advise not to buy just on price. Look at features, look at support, and look at user reviews. Do not jump into anything. When looking at large fleet deployments or switching to a new device, I want to make the right choice since I will be stuck with it for three years. Cost should not be the number one decider. I need to evaluate the products for what they are and compare them. If I do that, I will probably settle on Dell. I would rate my overall experience with Dell Business Laptops as a ten out of ten.

Hybrid Cloud

Microsoft Azure

Dell Business Laptops serve as our main solution for everyday use and for our engineering employees. Our engineering department uses AutoCAD and SolidWorks extensively, so we deploy Dell Pro Precision 7 laptops to provide them with the full power and reliability they need while running both applications.

Dell Business Laptops have positively impacted our organization by helping us deploy the right type of equipment to the right department and assisting them in optimizing their work performance.

Since using Dell Business Laptops, I have noticed specific outcomes where measurable improvements with Dell Pro Precision models have been evident. SolidWorks and AutoCAD have specific RAM requirements, and when we build Pro Precision 7s specifically configured for these applications, the engineers have reported that their work has become significantly faster with no lag, allowing them to work more efficiently and completely. They are very satisfied with these laptops.

Dell Business Laptops offers excellent repairability, strong battery life, and significant customization options. We can provide high-end engineers with laptops configured with 128 GB of RAM, while mid-tier engineers receive 64 GB, along with varying chipsets and screen sizes. Some engineers prefer the 13-inch models, others prefer the 14-inch, and some choose the 15-inch models, showcasing the extensive range of options Dell provides.

The most valuable feature for my organization is customization because our engineers handle workload-heavy tasks. When we can customize laptops specific to their job requirements, including larger RAM capacity, graphics cards, memory configurations, and solid-state drives, all these components work together to optimize the employee's experience and help them streamline their work and become more productive.

The onboard video card, memory customization, and RAM customization have proven most valuable to us. Since we are an engineering-heavy company, the ability to custom build specific laptop configurations for each engineering department helps them complete their work faster, on time, and with minimal lag time.

The security features of Dell Business Laptops are excellent as we maintain a strong security focus in our organization. We must follow many different standards, and Dell helps streamline these compliance efforts with the features they provide out of the box.

Dell Business Laptops have supported our organization's hybrid workforce immensely. When we transitioned to a hybrid model, we were already prepared because everyone already had a Dell laptop, which are portable, allowing them to move seamlessly from work to home and back at will.

If I had to identify one thing that could improve my experience further, I would make the USB-C modular.

I have been working in my current field for ten years.

Customer support from Dell is exceptional. Any issues I have encountered have been addressed promptly when I reach out to Dell support, and they consistently go above and beyond by proactively identifying other potential issues related to mine based on their metrics and addressing them without me having to request it, which helps support us better.

I previously used different solutions including Dell, Apple, and HP. I came in knowing the reliability and affordability of Dell and transitioned our organization into being exclusively a Dell laptop company. Instead of managing different support systems for different laptops, consolidating our fleet with Dell has provided us with greater reliability and dependability.

My experience with pricing, setup cost, and licensing has been straightforward. Dell walks you through each stage clearly, there are no hidden costs, and you know exactly what you are purchasing along with the benefits you receive from it.

I have not seen a return on investment.

I did not evaluate other options before choosing Dell Business Laptops.

I would advise another IT leader or buyer considering Dell Business Laptops to proceed with confidence, as Dell is the best decision they could make. If they are hesitant, I would recommend they obtain one unit and test it with a power user or any person from the company, and they will see that Dell outshines any other PC maker by significant margins.

For others looking into Dell Business Laptops, I strongly encourage them to move forward with this choice. Although changing computer laptop brands completely can feel challenging and uncertain, once you commit to Dell, you will find that the rewards significantly outweigh the risk of switching, and you will be very satisfied with that decision.

Dell Business Laptops represents one of the best decisions any company could make. The innovation Dell introduces every year keeps businesses at the forefront of technology, and this product has been one of the best decisions we have made as a company. I highly recommend Dell Business Laptops to anyone considering business laptops, as Dell is the brand to choose. I would rate this product ten out of ten.

On-premises

Other

Dell Business Laptops are typically used for communicating with the team through Outlook and conducting meetings via MS Teams, as well as developing AI algorithms in Python using Anaconda Navigator, Spyder, or VS Code.

I also use all Microsoft Office and other types of software, including Gmail.

When it comes to the features of Dell Business Laptops, the critical thing I look for is the keyboard. I really appreciate the ones that do not have a numpad, as I am accustomed to that keyboard layout and find it easy to work with.

When there is a numpad, I end up mistyping characters and selecting the wrong keys, which presents an issue for me.

A similar preference might exist for other users as well, and this could be a point of market research to determine how many buyers would prefer a numpad and how many would not.

Regarding potential improvements to Dell Business Laptops, I find them to be among the best laptops available.

However, for development purposes, having 32 GB or 64 GB of RAM would be beneficial.

Having more than 64 GB going forward would be advantageous because when I run AI algorithms, they take a very long time, approximately 12 hours.

With 64 GB, we could reduce that time to around four hours.

This would be advantageous for development since some team members work with small data sets and modest-sized algorithms, which can be handled effectively on the laptop itself.

I have used Dell Business Laptops from 2023, 2024, 2025, and 2026, which equals four years easily.

Stability with Dell Business Laptops is excellent. Issues such as a blue screen happen very rarely, occurring once in a few years.

These issues could be due to overheating or an overloaded computer with programs running.

When setting up Dell Business Laptops, the setup process is reasonably easy and very user-friendly.

Dell is straightforward to set up.

Regarding the pricing for Dell Business Laptops, I appreciate that they offer a variable range starting from 500-600 dollars all the way to 5,000 dollars, which covers everyone.

The typical business laptops are around 2,500 dollars and above, and I believe those are excellent.

Dell Precision series laptops are really outstanding, but I do see many of those Dell laptops, specifically the Precision series, that are refurbished and on sale in shops such as Staples.

I wonder what technical issues they have, and it would be worthwhile to investigate some of those.

If there are many refurbished Precision Dell laptops, then potentially that situation could be avoided so that people do not have to return them.

In terms of alternatives, I use some Lenovo laptops and some LG laptops.

With the LG laptop, it is very lightweight and convenient, but the numpad is quite fixed with the LG laptop.

Thus, I cannot find an LG laptop that does not have a numpad on the keyboard, which is a disadvantage.

Nonetheless, it is very lightweight, easy to work with, and the display is excellent.

Dell Business Laptops require typical maintenance on my end, such as having antivirus software or CCleaner so that junk files are removed on a regular basis.

Dell also provides the option of updating the drivers through a Dell update center, which is beneficial.

Dell software is really excellent.

I would rate this product a 10 out of 10.