Dell Business Laptops Reviews

Overall, the experience has been really good.

The support is really prompt and they deliver their service on time. We have no issues with the product and the support received from Dell.

In fact, the technical support provided is the best feature. These days you can get any hardware from multiple vendors. That said, what really matters is the support. For us, how frequently and how quickly we can get the support we need and how easy they are to work with is important. In a lot of cases, the support representative has to have good troubleshooting experience, and with Dell they do.

The initial setup is very easy.

Pricing should be more competitive as compared to other vendors available in the market.

Recently we procured 10 laptops from Lenovo due to the fact that the hardware specs were much better than Dell and at the same price range. We went ahead with the 10 laptops. Around 40 or 50 laptops are about to expire in our organization. If the support experience from Lenovo turns out to be good, then definitely we will replace our existing infrastructure with Lenovo. That is not the case right now. It just might be the case after we have time to evaluate the services.

Thus far, we have been using Dell for more than 10 or 12 years. It's been more than a decade.

The product is stable. We used to have issues with our HP machines. We don't seem to have any with Dell. They don't crash or freeze. They work quite well.

Technical support is pretty good, and one of the main reasons we use Dell and left HP. We're quite satisfied with the level of support we get. The only way we would switch is if another company offered just as good a level of support but at a lower cost. We're looking at Lenovo now for that reason. However, we haven't tested their technical support yet.

We used to use HP. We decided to switch due to the support issues we faced. Getting support was really difficult and it was a cumbersome task. Dell has far better support services in place.

The product quality from HP was also not very good. There were frequent failures that we had to deal with.

The initial set up was straightforward. All we had to do was just enter the login credentials and create new login credentials on each device. Everything was pre-setup. It's such an easy process when you are using Dell laptops.

The pricing is okay. It's competitive on the market. However, we have found Lenovo to be next, and that's very interesting to us.

Currently, we are evaluating Lenovo, as they offer the same specs at a lower price point. If they also offer good support, we could potentially leave Dell as well.

We are a customer.

I have not had much experience with other vendors. There might be other products in the market which are better than Dell, however, for us, the product works quite well.

On a scale from one to ten, I'd rate them at an eight.

If they can work on the pricing and make it more competitive in the market we will continue to buy from them. Otherwise, we'll look for a different option.

I'm using Dell Enterprise Laptops, specifically the Latitude 5550. This laptop is dedicated to work purposes. My main work responsibilities are fifty percent design-based, which many designers claim is better suited to Mac due to color accuracy and True Retina display. However, I also use it for marketing, and if you plug your laptop into a better screen, you can achieve true colors and it functions quite well. CPU-wise and memory-wise, it's perfectly adequate for my needs. Unlike my home setup where I would need more computing power to render three-dimensional models for private hobbies, I don't require that capability for work. The processing power is more than enough for office work and the design-based tasks I perform.

My Dell Enterprise Laptops has sixty-four gigabytes of RAM and an Intel Ultra Seven graphics card. There is something I thought of while working that would be valuable. Currently, I use a third-party app to use my iPad as a second screen, but it would be very nice to have a native app for screen extension when working on the go with my iPad using trusted devices. The Apple ecosystem offers Sidecar, which allows seamless integration between a Mac and iPad, and it functions beautifully. However, I'm confined to my current ecosystem with Dell Enterprise Laptops and don't have that luxury. A native screen extension feature similar to Sidecar would be highly desirable, especially considering the emphasis on security and trusting devices.

Dell Enterprise Laptops has sufficient power and processing capability, which is actually more than my custom-built PC, which is quite interesting. I don't experience any issues with speed or multitasking, and there are no crashes.

The main issue I notice is that certain fonts, particularly Helvetica, display incorrectly for my design work. Instead of rendering the text properly, it shows only the outline. This doesn't occur with every font, but Helvetica is problematic, and it's natively installed on both Windows and Mac computers, making it necessary for some of my jobs. I believe these issues are software-based.

A colleague of mine also experiences sound issues where connecting earphones, AirPods, or other headphones sometimes causes the microphone to not register properly. When this happens, I have to use the computer's microphone, which is not as good as any external microphone, even inexpensive headsets have better microphone quality than the laptop. This is frustrating, especially in a loud office environment, sometimes forcing me to switch to my phone so that people can hear me properly.

The two main issues I have with Dell Enterprise Laptops are that fonts sometimes don't display correctly and the sound doesn't work correctly sometimes.

Regarding the qualities of Dell Enterprise Laptops for a designer, it's mixed. I previously designed on Mac when I had a freelance company on the side, and the experience was much smoother. However, I think it's somewhat of a cliché in the designer community that designers must use Mac. I believe Dell Enterprise Laptops is perfectly adequate, and I'm proving that the opposite perspective is valid. Apple computers with the new M chips are really good, though I've never used those. My previous Mac crashed.

I mainly use Figma for design, and the desktop app works really well. Regarding colors, the jobs I focus on are very much minimum viable product-focused products, and the priority isn't visual design but rather usability. If a color is a couple of hex levels too much or too little, it's a minor issue compared to the main functionality. Using Windows is completely adequate for this, especially considering Dell Enterprise Laptops has sixty-four gigabytes of RAM. Sometimes I have Photoshop, Illustrator, and Figma all open simultaneously, and it handles everything really well.

Regarding customer service issues with Dell Enterprise Laptops, I'm unsure if this is an issue specific to me or a general issue. When dealing with the sound and font problems, I access the support website. Sometimes it doesn't recognize that I'm logged in and won't read my computer, but after refreshing, it usually works. Every so often, I uninstall and reinstall drivers to see if that helps with the sound problem. However, I think it could be easier to troubleshoot these issues, as I still haven't found a solution for the sound issue. Dell Enterprise Laptops does provide access to most settings. I may not have tried everything yet, but I still have time to figure it out. More documentation would be helpful, and while these issues don't massively hinder my work, I do have workarounds.

Neutral

Before my current Dell Enterprise Laptops, at my previous workplace, I used HP. I started as an intern there and received pool laptops initially. The first one wasn't very good, so I received a new one that was adequate for work. At home, I previously used Mac, so switching to Windows was somewhat strange initially. Now I have my own personal PC, so the switch between Windows and Mac is no longer necessary.