Dell Business Laptops Reviews

Dell Business Laptops support my organization's hybrid workforce by allowing people who don't work in the office to work from home.

The features I have found most valuable in Dell Business Laptops are Dell Command Update for keeping the drivers up to date and power management features.

Without Dell Command Update, it would be a much harder job to make sure that our laptops and computers maintain the drivers they needed to continue to work.

To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed.

In the next release of Dell Business Laptops, I would like to see better thermal management and clearer descriptions in the BIOS included.

My organization has been using Dell Business Laptops for approximately 15 years.

I'm not aware of security features that Dell Business Laptops have themselves, but I'm sure they're very secure.

I would rate customer service at a 3 out of 10.

I don't have any baseline to compare it to because we've always used Dell Business Laptops since I was there.

What made me choose Dell over other brands that I was considering was the price and flexibility.

My top priorities when selecting laptops for my organizations are reliability, cost, and suitability.

If I were to recommend Dell Business Laptops to a peer, I would say the laptops have a small profile, there are many models available, they are easy to configure to find what you need, and the cost is reasonable.

I rate Dell Business Laptops at an 8 on a scale of 1 to 10. There's room for improvement, but they're definitely a leader in the field, and I think they slightly edge out HP over the lightweight of their laptops across the board. I think they have better driver tools and better interoperability with their other peripherals.

I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet that Dell has AMD processors for enterprise now, so it's a good time to consider them.

I think Dell Business Laptops are great, and I enjoy supporting them. I don't encounter any difficulties with them that I wouldn't encounter on other similar devices, and they meet our needs. Overall, I would rate this product an 8 out of 10.

Dell Business Laptops have been our standard for over 10 years. We are currently conducting a refresh and moving to Dell Pro 7s across the board.

I joined this organization mid-COVID when the company was focused on providing Dell Business Laptops to users working hybrid or remote roles. They would come into the office sparingly, but providing standard laptops, equipment, docking stations, and monitors ensured a familiar experience when they did visit.

We are still in the middle of that refresh, so we do not have tight metrics at this time. This is an ongoing effort, and we are currently starting with our IT team before moving on to other end users in the district.

Usability and battery life are my top priorities when selecting laptops. Many of our laptops go to executives, and if they have a machine that dies too quickly or consistently, they are not happy.

There are many great features with these laptops. The fact that everything is trending toward USB-C means one dock and one cable makes everything simpler and easier. This is our biggest feature and biggest use case.

Something that provides many good resources and availability for our end users ensures they never lack for anything. Dell Business Laptops Pro 7 are very light, compact, and easy to use. I do not have a negative thing to say about them.

There is nothing at the moment.

I have been in the industry for about eight years.

Dell support has been great. Every time we needed something, we always get the extended warranty with the laptop, so if we do have an issue that we cannot fix in-house, we contact Dell support. They will either send a certified technician over or we send it out to them, and it has always been quick with a very great response.

We have had a long-time partnership with Dell Business Laptops, and even the company I was at before was also a Dell shop, so it is a very familiar product that is very easy to use and user-friendly. Our end users never had a complaint about it.

No other brands can really compare to Dell Business Laptops. They have many great qualities, great features, and great hardware that I would stick with that. It is going to work out, and your end users will be happy about it too.

The usability of Dell Business Laptops, how we can rely on it, and the responsiveness influenced my rating of 9 out of 10, even if it means repeating something.

I am using PowerFlex and PowerVXRAIL along with other Dell products like Dell PowerProtect and Dell PowerEdge. Everything is Dell in our hospital; I use a Dell laptop, all desktops, everything. I am using the Latitude series of Dell Business Laptops, so I am okay with it. There is no problem. In our hospital we have been using Dell Business Laptops for more than 10 years. We are using more than 300 laptops in our network for daily wear and tear of Dell Business Laptops. We have around 600 PCs with OptiPlex, so it is working fine. That is not a problem. Of course, when you have numbers, there is some break and tear always happening. Sometimes it comes from the user experience, but overall it is okay. I am using the OptiPlex model of Dell Enterprise Desktop.

Normally our operation is not that critical in supporting remote work; we are a hospital. We have around 20 hospitals around the country, so we have less laptops than desktops. For example, we have around 800 desktops and we have only 150 to 200 laptops, not much. So we always use the desktop. We prefer to use it because we are giving patient service.

The laptops allow for easy management by IT staff. The support is good. As long as it is in warranty, we used to get claims and we get it very smoothly. That is why I prefer Dell, especially the after-sales support and the warranty parts availability. It is good; I always prefer Dell Business Laptops over any other brand when it comes to integrating with my existing IT infrastructure. I do not have any difficulties deploying Dell Business Laptops in my system. We are utilizing the security features like TPM chips and BIOS level protections. I have always, for example, security things, all these things, firmware updates, everything, I am using centrally. I am getting no issue. It is okay.

I am not getting the chance to use the AI-enhanced performance features such as noise cancellation, high-quality webcams, and fast boot times. I am not getting the ProSupport service provided with Dell Business Laptops. Basically, I have ProSupport only for my server and the data center. For the PC support, normally, I do not take any ProSupport from Dell. I have my own team, so they are doing the repairing and only the parts we always get claims and we get replaced from the local distributor.

Regarding Dell Business Laptops, when I compare a 10 year or five year before laptop bill of material with what I am receiving now, the quality has degraded. I am talking about the plastic of the body. It does not feel the same before. I have been using the Latitude series for a long time, more than 10 years. Out of this, if I say the last three years, we are getting the product quality, talking about the body, is not the same as the previous version. If I give an example, when you unscrew from the back to open to repair or to clean, sometimes the screw hole gets torn. The bill of material is not the same as before. They should take care because the Latitude series used to provide robust performance. As for performance wise, it is okay, but the bill of material of the outer box should be improved.

The pricing of Dell Business Laptops is always competitive. It is not high, it is not cheap. Of course, when you are talking about Dell Latitude, it has a higher end price, so it is okay. I would like to see more battery life as an additional feature in the future to make it better.

In our hospital we have been using Dell Business Laptops for more than 10 years.

I would rate their technical support at 9 or 10. The support is good. As long as it is in warranty, we used to get claims and we get it very smoothly. I prefer Dell, which is why I buy Dell. I especially prefer the support, and that is the main reason I choose Dell Business Laptops. I always purchase Dell Business Laptops.

Positive

I have switched to Dell Business Laptops for the last seven to eight years. Before, we were using HP. For more than seven years to eight years, I have been switching to Dell totally. My whole full industry, my full group, they are using only Dell.

I am going to stay with Dell in the near future. I would rate Dell Business Laptops a 9 overall. My overall review rating for this product is 9.

I am currently using Dell Business Laptops 13 Pro for business purposes. I chose Dell Business Laptops over other brands because we are Dell partners, so we use Dell Business Laptops for ourselves, and I think they are very well-balanced.

Dell Business Laptops have supported my organization's hybrid workforce really well because many people are working outside the offices, and they have no problem with the laptops, and everything works fine.

The features I appreciate over other brands include the software inside, which is very nice. The software is really fine and very reliable.

The security features of Dell Business Laptops are impressive. I am using facial recognition to log in to my laptop, and it works fine.

Dell Business Laptops have supported my organization's hybrid workforce really well because many people are working outside the offices, and they have no problem with the laptops, and everything works fine.

Everything can be improved, so a larger battery duration would be a nice feature.

My organization has been using Dell Business Laptops for approximately 20 years.

We never switched from Dell Business Laptops.

Dell Business Laptops are very good products. They are light, reliable, well-balanced, and very efficient.

If I were recommending Dell Business Laptops to other people, I would say that they are the best value for money. I would tell another buyer who is considering choosing Dell Business Laptops for their commercial fleet the same thing.

My experience with Dell Business Laptops has been very good. The products are very balanced, and I am very happy using them. I would rate this review a 10.

When selecting laptops for my organization, portability and power for certain aspects of the company are the primary considerations. Most of the time it is standard, but we have a lot of field workers, so portability is the main focus.

In addition to portability, we also address power in certain aspects of the company because we are diverse in what we are doing. We do landscaping, tree work, wetland studies, and quite a wide array of other services.

The features I found most valuable include the Connected Config for Dell, which allows us to deploy the features we need and ship it day in and day out.

Since switching to Dell Business Laptops, my end users experience more reliability, for sure. Since deploying Dell Business Laptops, I would say it improved everything, with Dell Business Laptops device life cycle being longer and the cost being significant as well.

The security part aligns with our organization's needs regarding Dell Business Laptops. A big improvement that could have been made to Dell Business Laptops was the modular USB-Cs, but they fixed that, which has been great.

I have been in the industry for five years.

My experience with Dell Business Laptops support has been pretty responsive. As of lately, with Dell support, we have had some issues with delays in responses. The time to issues that used to take a day or two to resolve now takes a week, and they are canceling requests and handling it in ways that are problematic.

If you are recommending laptops to a peer, I would say that if you are looking for performance and power out of a portable laptop, Dell Business Laptops are a strong choice. I would give Dell Business Laptops a rating of nine out of ten.

My organization has been using Dell Business Laptops for 25 years. The specific challenge or need I was trying to address when I chose Dell Business Laptops for my organization was a cost decision.

The features I have found most valuable in Dell Business Laptops are Secure Boot as the main feature, and the ease of managing drivers and BIOS.

Dell Business Laptops have supported my organization's hybrid workforce during COVID, as we went fully online, and with Dell Business Laptops, we were able to get them out quickly and deliver them quickly, so it was just distribution.

Dell Business Laptops can be improved with more ease of use with Intune deployment and greater integration with deployment systems.

We have always been with Dell Business Laptops for the last 25 years.

What made me choose Dell Business Laptops over other brands that I was considering was that I was using Lenovo and IBM back in the day, but Dell Business Laptops were a cost decision at the time.

I can share that we tried a few Microsoft laptops because of the ARM chip and longer battery life; people complain about the battery life, but they have complained about the functionality of the ARM chip.

If I were recommending Dell Business Laptops to a peer, I would say that we have those same challenges with a lot of other manufacturers; Lenovo's drivers are a lot more difficult to work with.

To another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their first commercial fleet, I would say that the drivers are easier to work with with Dell Business Laptops.

In a few sentences, I would sum up my experience with Dell Business Laptops by saying they are pretty good; they have an easier driver and BIOS ecosystem, although my team complains about what they call bloatware, but I argue that those are software packages that help them manage the system, so I think I would just go with drivers and BIOS.

The factors influencing my rating are battery life, drivers, and deployment.

My thoughts on the security features of Dell Business Laptops are that we need encryption, specifically disk encryption, so it supports the Microsoft disk encryption.

The specific results or improvements my end users experienced since switching to these Dell Business Laptops are that we did not switch.

I would rate Dell Business Laptops overall a seven on a scale of one to ten.

I use my laptop for everything. From creating whole Excel sheets with planned equipment upgrades to editing videos for recordings that we conduct in a laboratory, so it's very utilized in many fields.

In my private time, I repair electronics, so I very often use my laptops to generate files and data that are required for me to run the console, repair the console, and fix the console, for example. So quite powerful devices are necessary. I don't even care about the weight of this XPS because it can do so many things that it doesn't bother me at all to carry it all the time with me.

Latitude is my favorite one since always. It's the tank of Dell Enterprise Laptops. In terms of reliability, it's super cool. With the newer versions of Dell Basic, Pro, and Super Pro, similar to Apple, the quality also, in my opinion, has decreased. I know that there will be some changes next year with a newer model, but for now, I see it as a marketing trick to get people because the laptop looks similar to MacBook.

Super slim design is excellent, and I don't understand why Dell is resigning from this design. It's for travelers, for people who travel a lot, it's super efficient, super comfortable, and convenient to have a super slim, super light laptop.

First, it has plenty of features. Second, it weighs a lot in terms of weight. It's not a light laptop that you can travel with. It's not 13 inches, it's a 15 inches laptop with a Core i7 11th generation with, I think, RTX 3050 Ti. It's not a super powerful graphics card, but for what I do, it is fully sufficient.

I have plenty of complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough. What I notice is that the thermal paste used in the laptops is different across the platforms. I understand the difference in the pricing between Dell Enterprise Laptops Latitude series 3, 5, 7, and 9. However, using the same thermal compound should provide long life for the cheapest models, which are used the most. Right now, currently in the company, I am struggling with the whole finance department struggling with throttling because the laptops are overheating due to very poor quality thermal compound. I am replacing it with PTM right now and the laptops get a new life.

It's not very professional, but you need to have some knowledge about what to replace and how to disassemble a laptop. Of course, the smaller laptops are easier to disassemble than the bigger ones, mostly because of the size of the cooling system and how it's built. In some laptops, you can just remove the fans. In some laptops, fans are integrated with the copper, so you have to remove all the elements.

Don't try to be similar to MacBook or Apple. Don't try to copy MacBooks. It's not the way. I love Dell Enterprise Laptops because of their unique design. There were plenty of things that were impressive, where I thought, "Wow, that's a new Dell Enterprise Laptops model. I want this one." I can't afford it myself now, so I'll buy it later when I am replacing the laptop. But for a really long time, the keyboard was a super feature in Dell Enterprise Laptops. It was super smooth to type on. The battery, screen, speakers, these were all quite good. I never used a cheaper model of Dell Enterprise Laptops. Now I am struggling with some models purchased by previous IT in the company with the series, I think 7330, which is the most oily laptop I ever touched in my life. It's already peeling off the top coating layer. But older models were much nicer. I think in terms of overheating, the design has changed because Dell gained a bit more space in housing for cooling. I don't mind them being thicker, but don't go the MacBook way. It's not the way.

I have complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough.

I have used Dell Enterprise Laptops customer service.

I would recommend decreasing the amount of AI. Keep people in their places because you can get in a loop with AI asking you all the time the same question, even though you are answering differently or you want to contact a real person. It will give you the same answer over and over. The second thing I notice is that there is plenty of troubleshooting before you can report your laptop as faulty. I had a situation with a user that was really difficult to explain because the screen was flickering, but only in Windows. Not in BIOS, not in a booting screen, only in Windows. When you reinstall the system, it wasn't flickering for a moment, but then after the drivers update, it was starting to flicker again. It wasn't something big, but imagine spending eight hours in front of the screen that gently flickers all day long. The user didn't notice it. I was fixing her laptop, and she came with a different issue. I asked her, "Don't you see what's going on on your screen?" She said, "No. Oh, I notice it, but I thought that is in my head." So it took me two weeks to fix it. First, what I got from feedback from the help desk was that I need to use diagnostic tools provided by them to diagnose the laptop. So I did that. I sent them the report. A few days later, they contacted me saying, "However, you have to do it on a freshly installed system." But there is data on my user account that I cannot touch and I won't reinstall the system. I had another spare hard drive. Still, for me, it was like nobody mentioned it before that I have to prepare this on a freshly installed system to have reliable diagnostics. I did the diagnostic on site in the systems that you can force. Everything was okay. In terms of the repair technician, I gave him the highest rating ever. He was at my place three days in a row to repair the laptop. He did it super fast. I think each repair scenario took him less than 40 minutes to come, replace, and report what was going on.

In France, I think Dell's policy is a bit different. We had a situation recently where one of our users had an issue with a faulty keyboard. He called Dell Enterprise Laptops, and the next day the technician was there without any diagnostics, without any AI in the way. No chatting, no clicking here or there, no doing this. People don't want that. They want to call, and they want to have the thing sorted out. Especially when they are not technical users without the knowledge of how the laptop works and what it does.

Neutral

I have had plenty of companies across my career. Most hated is HP, most beloved is Dell Enterprise Laptops. Somewhere in the middle is a place for Lenovo and IBM Lenovo. Dell Enterprise Laptops is the most immortal brand I think was the Latitude D620 from I think 2004 or 2005.

I was fighting here in Europe with my managers in the US because they wanted me to use HP, which I completely don't appreciate. I don't like the policy of HP, and I don't like their new builds. So we decided to stay with Dell Enterprise Laptops. We got only two departments in the whole Fujifilm that are working on Dell Enterprise Laptops. The first one is in Canada, it's VisualSonics, and the second one is SonoSite here in Europe.

I have had plenty of complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough. What I notice is that the thermal paste used in the laptops is different across the platforms. I understand the difference in the pricing between Dell Enterprise Laptops Latitude series 3, 5, 7, and 9. However, using the same thermal compound should provide long life for the cheapest models, which are used the most. Right now, currently in the company, I am struggling with the whole finance department struggling with throttling because the laptops are overheating due to very poor quality thermal compound. I am replacing it with PTM right now and the laptops get a new life.

It's not that easy. I'm IT, so I can do it, but my people won't be able to do it by themselves.

Latitude is my favorite series. I dug up recently a laptop from 2010 and the battery still lasts around six years. It was not in use for I think the last four years, just laying in a closet. I charged the battery, and it runs smoothly on Windows 10 and on Linux. That's an awesome device.

In terms of recent ones, I have from the new line one Dell Pro which is, let me say, I'm really impressed in terms of battery. I think it's the new newcomer for finance working on it and the battery lasts very similar to the Dell Enterprise Laptops Latitude that I have, the 5440 model at the company.

Don't try to be similar to MacBook or Apple. Don't try to copy MacBooks. It's not the way. I love Dell Enterprise Laptops because of their unique design. There were plenty of things that were impressive, where I thought, "Wow, that's a new Dell Enterprise Laptops model. I want this one." I can't afford it myself now, so I'll buy it later when I am replacing the laptop. But for a really long time, the keyboard was a super feature in Dell Enterprise Laptops. It was super smooth to type on. The battery, screen, speakers, these were all quite good. I never used a cheaper model of Dell Enterprise Laptops. Now I am struggling with some models purchased by previous IT in the company with the series, I think 7330, which is the most oily laptop I ever touched in my life. It's already peeling off the top coating layer. But older models were much nicer. I think in terms of overheating, the design has changed because Dell gained a bit more space in housing for cooling. I don't mind them being thicker, but don't go the MacBook way. It's not the way.

For Dell Enterprise Laptops, I give this review an overall rating of 8.

I don't select laptops for my organization; I work on them. The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was connectivity.

Dell Business Laptops run all Word products and Microsoft products effectively. The features that have impacted my team and organization are the user-friendly aspect of the laptops.

Dell Business Laptops have supported my organization's hybrid workforces.

The touchscreen aspects of Dell Business Laptops are what I appreciate more since I work in a car.

I have been working in my current field for five years after I switched careers.

Dell was the best option and the most user-friendly choice when I selected it over other brands I was considering.

The measurable outcomes since deploying Dell Business Laptops are that it is what everybody is used to working on. It is what we grew up using in high school and elementary school. Dell Business Laptops are what we have always used, so it is easy to work on.

If I were recommending Dell Business Laptops to a peer, I would say it is user-friendly.

For another IT buyer that is on the fence about using Dell Business Laptops for their commercial fleet, I would say it is probably the best option available because I prefer it over Apple, which is too hard and does not integrate as well with everything.

My experience with Dell Business Laptops is that they are awesome and always my go-to choice.