Dell Business Laptops Reviews

Dell Business Laptops serve as our main solution for our employees' everyday use across 4,000 employees globally.

Employees at the office use Dell Business Laptops for Office applications and Microsoft software. Our R&D department uses them for SolidWorks and 3D animations, while the communication department uses them for Adobe suites.

We are primarily evaluating what Dell Pro Precision and ProMax systems could accomplish, utilizing mostly NVIDIA-infused graphics cards for advanced workloads such as CAD and simulations, which perform well. However, it is difficult to determine whether there are performance changes without any comparisons.

Dell Business Laptops have positively impacted our organization because they are reliable and work most of the time, allowing our workforce to start their day, work through it, and encounter only minor mishaps or stops using the computers.

Our end users do not have any other options, so I do not think they know what they are missing from other brands, but they appear to be really happy with what they have today.

However, we have good purchasing volume that could influence cost savings, and the experience with the overall support organization and extra features for being a large customer is significant.

Having a lean IT team means Dell Pro has helped me keep devices simple to manage and secure while scaling to new users or locations without adding IT complexity or headcount. We use the same type of laptops globally, making it easy for colleagues in different countries to get help from local IT.

The best features Dell Business Laptops offer are that they are reliable, usually work all the time, and there is rarely any downtime or support cases.

They appear to be reliable and it is a good fit for our workers to have a common brand as we use the same model suite globally. There is probably not much more about their build quality or performance that stands out compared to other brands.

However, they seem to have good capabilities to run AI models. I think they have pretty reliable accuracy and output.

The most valuable features I found include having a good service team when problems arise, great service and support, and an account team that works really hard to keep our setup in the global portal functioning well.

The security features of Dell Business Laptops are quite good. We work with some sort of desktop security offering options for secure boot, and they fit our needs since we can encrypt hard drives and lock out computers with InTune as well.

Dell Business Laptops are really good and use good components. There is not much technically they could improve, although adding new components when they are available could be beneficial, as the tech specifications are quite high, making them a good all-around laptop.

The improvements needed are more about the whole concept with support and everything combined that makes Dell Business Laptops useful for our business. There are no improvements needed as we move toward cloud deployment.

It would be beneficial to have more privacy or security aspects blended with desktop settings, and perhaps a slightly lighter design while maintaining durability would be appreciated.

I have been using Dell Business Laptops for at least 15 to 16 years.

Dell Business Laptops are stable, mostly working well, with few support tickets.

Dell Business Laptops' scalability offers many options, although the global portal has limitations that restrict choosing certain options, which needs to be addressed for better compatibility.

Dell Business Laptops' customer support is good, and we generally get the support we need on a global scale, with only minor issues related to short supplies of components being common in the field.

I would rate customer support a nine out of ten. There are always improvements needed regarding parts availability, and communication sometimes lacks quality, though issues usually resolve and we receive help eventually.

However, there have been reviews a few times about swapping the vendor, and it circled back to our existing integration with Dell in servers, monitors, and other preferences, making us somewhat boxed in as a Dell customer.

I chose Dell over other brands because we already had the infrastructure set up, making it an easy fit to continue.

I have not really seen a decisive return on investment. Pricing is similar to competitors, but everything seems to work well with our existing setup, so there is not a significant need to change it.

Regarding pricing, setup costs, and licensing, we aim to secure the best prices based on our purchase volumes. The setup of new computers can be tricky when you are based in Europe instead of the US, as Dell is a bit US-oriented.

However, I was aware there were already Dell Business Laptops in place when I started, and we have benchmarked HP and Lenovo a few times. Notwithstanding their slightly higher pricing, we decided to remain with Dell since the solution was already established.

I would rate Dell Business Laptops a nine out of ten. I choose nine because I think there is always some way of improvement, even if it is tough to find them, but they are good and reliable, and the chassis are made from good materials because they cost a little extra.

Dell Business Laptops are mostly deployed on-premises in our organization, but we will start using Autopilot from Microsoft, so it will be cloud-based instead. I am not entirely sure which cloud provider we will use when we start with Autopilot, but I would say Microsoft Azure is probably the cloud we will use with Autopilot.

I am responsible for setting up the technical specifications for our laptops globally and am the main contact regarding Dell from our organization, so I have quite a big influence on what we are looking into. My top priorities when selecting laptops for our organization revolve around the whole concept of maintenance, minimizing downtime, and ensuring that if there is downtime and support tickets, there is a good support organization. The service with ProSupport Plus is really convenient, providing support almost next day.

We are reviewing Dell Pro PC line, specifically using Dell Latitude, Dell Precision, and Dell ProMax, as well as the rugged models, covering most of the business suite.

I would rate Dell Business Laptops about nine again because they generally work well, and when they do not, we receive the attention and help we need from the service organization or account team.

I would advise another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet to look at what they are trying to achieve with the hardware, ensuring it is set up correctly for a global player while leveraging the good support available for any issues.

I am really satisfied with Dell Business Laptops, as they are well-designed, perform well, and the service we get is mostly great, with prompt attention when problems occur, making them a good provider with all the technology we use. I would advise others considering using Dell Business Laptops to fully commit and integrate everything within Dell ecosystem, not just the laptops, as it is easier to manage if there are problems.

In my organization, most people work with Dell Business Laptops. I saw some HPs there and sometimes, earlier we had used some ASUS ones. Now, it is most of the time Dell and HP and MacBooks. As I remember, we are around 50 people, so I would say around 30 will use Dell Business Laptops.

I am a developer and I use a lot of software here. Battery-consuming software is common in my work. In that case, I always work with the laptops around 10 to 12 hours per day. Most of the time the battery is plugged in. But sometimes, as I heard, it needs to switch off the charger at times. I do that for the battery life. In that case, I can manage with my laptop for two and a half hours with full functioning features. So I can manage around two and a half hours without charging.

Dell Business Laptops have excellent features that I appreciate from the two models I have used, both from the Inspiron line. One is the Inspiron 7573, which was a two-in-one foldable model. The other one is the Inspiron 15, the current one, the Inspiron 15 3530. I appreciate the first one because we can fold and use it as a tablet as well. Performance-wise, both have about 16GB RAM. Performance is the key thing for me because I am a software engineer, so the performance needs to be there.

In addition to that, both Dell Business Laptops are touch-enabled. In that case, we are building some UWP applications as well, so that helps me to work on that.

The AI-enhanced performance features in my Dell Business Laptops have influenced my productivity levels, particularly with the boot time. In the current one, it boots really fast. That is the main thing. If I sleep it, then it resumes working in very few seconds. That is one of the key things I appreciate about using my laptop. Also, with the enabled new Microsoft 365 Copilot, that helps me.

The dependability of Dell Business Laptops, with daily use and daily wear and tear, shows they are durable. I am using it daily and it has enhanced the battery life as well. In old days, I think around two years of time, you have to replace the battery sometimes. But now, with the new versions, the feature has been enhanced as I remember. That automatically enabled when it is plugged in and is discharged automatically without charging the battery.

In terms of areas that may have room for improvement in Dell Business Laptops, what comes to mind is the camera noise reduction. I feel this at the moment. Noise reduction of the camera is something I would improve. Sometimes when it comes to one and a half years or two years, the hard drive is running very fast. Windows updates are refilling our drives. That is something I am facing now. We have to remove the unnecessary files manually and that is a concern. That is the thing I am facing at the moment.

I have been using Dell Business Laptops for almost around 13 to 14 years in my career now. As a first laptop I used, it was a different brand for around three years. Now, around 10 years, I am using Dell Business Laptops.

Regarding stability of Dell Business Laptops, I do not have any crashes or downtime. So I would rate it around nine.

I would rate the scalability of Dell Business Laptops, with memory or capacity-wise, around seven out of 10. With the recent issues that I mentioned, when the update goes, the hard drive is filling up.

Regarding the ProSupport service for my Dell Business Laptops, I have not had that kind of experience because if there is any issue, we give it to our IT department, so they handle those things. I am not directly involved in that case.

I am not involved with support for Dell Business Laptops because I have not had that kind of scenario. The last laptop I had an issue with the battery. Then I asked my team to replace that and they asked one of our service providers to replace it. I think it took around four to five hours.

Positive

The other laptops or products I had used previously include two Dell Business Laptops at the moment. One is the Inspiron 7573, which is a two-in-one model. The current one is the Inspiron 15 3530.

The deployment or implementation of Dell Business Laptops is easy. There is nothing changed with that. It depends on the OS most of the time. So if you are running on Windows, most of the times it is similar to most other laptops because I have set that up on one of the ASUS laptops. The same thing happens. So I do not feel it is different between the platform and device-wise.

When I compare Dell Business Laptops with other vendors such as Lenovo, HP, and Apple, I have an HP personal laptop that is also a business laptop. Now, it was in the early days. Now I do not have that one and I have a Dell Business Laptops as well, another one. In that case, HP is always a little bit heating up. That is the issue that we had. It is a known thing that if you are going to HP, it heats up. Now they have, nowadays, with the new laptops, overcome that, but it still feels that way. But I feel sometimes you have to move to Lenovo because performance-wise, they have some top-edge ones there. Dell also have the same things, but price-wise, Lenovo is a little bit cheaper, I would say.

Dell Business Laptops were purchased as a direct purchase from the US market from our company. Then they shipped it to us. So that is how it worked.

Dell Business Laptops do not allow easy management by IT staff because there is nothing set up by the IT staff. We have to set it up by ourselves. It is already the inbuilt OS that comes. So that is the only thing that we have. The other software, we have to manage by ourselves.

I am utilizing security features such as the TPM chips or the BIOS-level protections in my Dell Business Laptops. I use them.

The security posture of my Dell Business Laptops has improved significantly because I am not using anything else at the moment. So it always protects me and the firewalls are always active there. In that case, there are no outcome features. I have not had to install third-party software to protect my laptop. So I have not faced any malware functioning at the moment for the last 12 years.

My view on the ease of procurement for Dell Business Laptops in comparison with other brands is that when it comes to Dell, because I have recently used only Dell Business Laptops. We just went to purchase a new laptop for my wife and eventually I chose a Dell Business Laptops. That is the brand that I appreciate at the moment.

I would recommend Dell Business Laptops to others looking into them. Because it is around your budget, if the features are there, it is better to buy the branded ones such as Dell Business Laptops.

Dell Business Laptops have supported our organization's hybrid workforce exceptionally well, particularly during the COVID pandemic, allowing us to support a large number of users in our 250-acre greenhouse, where laptops are used near plants in challenging conditions, enabling us to perform tasks from general input to AI work at the edge.

Since switching to Dell Business Laptops, our end users have especially noticed improved battery life. Previously, we distributed power bricks for remote users in the greenhouse, but now they can perform their jobs without worrying about battery life, allowing for stronger AI workloads directly on their laptops without needing to upload to a server first.

We currently use Dell Business Laptops from the Latitude series, focusing mostly on the Pro 5 Latitude and the Pro 7 Latitude, along with a Pro Plus for a few other tasks and the Dell Pro Max for some workstations.

When we chose Dell Business Laptops for our organization, we were looking at trying to get a similar path for each user, not necessarily having to have an entirely different structure and build for users with different needs. We wanted something with a similar platform that looks and feels the same, which led us to settle on the Latitude 5 and 7 series due to its performance case.

One of the biggest priorities for us when selecting laptops for our organization was the longevity of the devices. We want to ensure that our laptops last, starting off with five years of ProSupport and finding that they work so well that we can extend those to sometimes seven or eight years.

The features we find most valuable about Dell Business Laptops include the amazing Dell ProSupport, especially ProSupport Plus that covers accidental damages, which is crucial since every laptop seems to get broken regardless of care. Additionally, the SupportAssist and Dell Command suite allow us to manage updates efficiently with a single click.

The security features of Dell Business Laptops are enhanced with integrations like CrowdStrike and we are looking into Absolute, which comes right from the factory with Dell firmware, ensuring a secure deployment that gives us confidence in our laptop supply chain.

We do use Dell Trusted Devices with CrowdStrike. We love using Dell Trusted Devices with CrowdStrike, having switched to CrowdStrike last year. Despite being a bit new to the platform, the single pane of glass for all devices allows for effective monitoring, giving us strong insights into our environment.

If I could improve Dell Business Laptops, I would like to see a return of the touched left-right mouse button, and I also wish for a thinner portable mouse. However, I love the thinness and battery life of the Latitude series, and a feature I would love is an easy button to switch between power efficiency mode and battery mode.

I have been working in my current field for about 20 years.

I would rate customer service or technical support for Dell Business Laptops as a 10. They are always amazing in their response, providing next business day on-site service with technicians and parts to quickly repair any issues, helping us get back to business swiftly.

The measurable outcomes since deploying Dell Business Laptops include a significant increase in user satisfaction, as people are happy with the product and enjoy the form factor. The biggest improvement we have seen is in productivity, as users can work in the greenhouse without returning to the office, saving time that previously went into walking back to upload data.

We chose Dell Business Laptops over other brands because Dell allowed us to have one eco-structure. It enabled us to have a Dell monitor, docking station, keyboard, and mouse, creating a single pane of glass for technical issues and making it easy to fix problems or call for support.

I would rate Dell Business Laptops a 10 overall. They have improved year after year, and we observe unprecedented growth and quicker lifecycles that have been amazing.

If I were recommending Dell Business Laptops to a peer, I would emphasize that they are not just getting a laptop, but a five-year agreement with Dell to ensure support and a full lifecycle for the product.

To another IT leader or buyer on the fence about choosing Dell for their commercial fleet, I would stress that Dell knows how to manage commercial fleets effectively, making it easier to integrate docking stations with laptops for a more streamlined management experience.

My experience with Dell Business Laptops has always been positive and integral to our operation. They have allowed us to grow and expand our fleet, providing a consistent laptop experience where every feature set works the same, eliminating variability across devices. I gave this review a rating of 10.

We are addressing our specific challenge and need when choosing Dell Business Laptops by appreciating the specifications and functions that we had with the Latitude that we were purchasing. We are now buying this new model, Dell Pro 16, and it adjusts very well to our needs in the company.

Dell Business Laptops have supported my hybrid workforce with remote working. I am part of this hybrid work arrangement, and I have not had any problems with the laptop that I have.

We have seen measurable outcomes such as cost savings. Dell Business Laptops have also adjusted very well for the operation of the company, particularly for end-users in special areas such as architecture, where we need specialized programs for that department.

The most valuable features I find about Dell Business Laptops are the keyboard because it has the numbers in the right section of the keyboard. That is one of the specifications that our IT area always requests in all purchases.

The price is also valuable, as we had a price of around $600 for each purchase. We use 512 GB of memory, which meets our requirements.

I think that the security features of Dell Business Laptops are very good. From the moment I entered this company two years ago, I have never been aware of any security risk in our company. The security is solid.

If I could improve Dell Business Laptops, I would enhance the design. I have seen very nice designs in Lenovo and also in HP, so I think that the design for Dell Business Laptops could be improved.

I have been using IT purchasing for Dell Business Laptops since I joined this company. I have been here for two years, and when I entered this company, I began to purchase Dell products.

I have not experienced any stability issues with Dell Business Laptops.

My customer support experience is with Global Services, our supplier in this forum. They have very good customer service. Every month, they approach us to understand our needs and ensure that we are having a good experience with Dell Business Laptops.

If I were recommending Dell Business Laptops to someone else, I would say that the price is competitive, and that Dell is always with the end-user. We have access to different webinars and very good customer service. Dell has a really good approach with the end-user.

Lenovo is one of the other brands I considered purchasing on some occasions. I chose Dell over Lenovo because that was a special requirement from a director in the company.

Since deploying Dell Business Laptops, we have seen measurable outcomes such as cost savings. The laptops have also adjusted very well for end-users in special areas such as architecture, where we need specialized programs for that department. I think that Dell Business Laptops have adjusted very well for the operation of the company.

My organization has been using Dell Business Laptops for more than five years. I previously reviewed the Dell PC line, Latitude, but my distributor informed me that this model is no longer in the market, and we began to purchase Dell Pro 16. I would rate this review a 10.

Dell Business Laptops serve as generic user endpoint devices for our organization, and we have been using them for 14 years. The models we have historically used have been Latitude, and we are now transitioning into the Pro series.

I have found Dell Business Laptops to be most valuable because of their resilience and reliability, as they typically last three, four, or five years without any issues. Our break-fix ratio globally is less than 2%.

Dell Business Laptops support our hybrid workforce effectively. Remote working is an essential part of our organization as we promote hybrid working, with most of our staff in the office two or three days a week, and the rest of the time working from home. We also have a fleet of people that are homeworkers, which gives the ability for people to work from anywhere.

I do not think there is any specific measurable outcome since deploying Dell Business Laptops, but I would say the longevity of the devices has improved year on year over the last 15 years.

In terms of what could be improved about Dell Business Laptops, cooling is an area that needs attention. We typically find that we have a 99% laptop estate, and the majority of our laptop devices are static on the desk. We find that generally, the airflow is a challenge when the devices are being hit hard for processing; they do seem to lose performance. The cooling and the airflow could be improved without increasing the noise of the fan.

We have been using Dell Business Laptops for 14 years.

The specific challenge we are trying to address includes keeping up with the changes in technology and managing the large environment we have, which consists of 90,000 to 100,000 endpoints. It is about ensuring that we move everybody together and bring all the devices up to a certain specification, roughly in a similar timeframe so that everybody can adopt the same technology at the same time.

I have not used the day-to-day break-fix customer support because I do not get involved in break-fix issues. I normally integrate with technical account leads or service account management teams for technical support, working at a higher level rather than at a break-fix first, second, or third line.

My experience with the technical leads has been very good, as I have worked with my service account manager and technical account manager aligned to our account, and I probably speak to them daily or every other day.

The impressions I have about the pricing and licensing is that pricing is probably a difficult one to address at the moment due to the global challenges around memory. Historically, pricing has been competitive, but it greatly varies on the size of your organization. With an organization being 90 to 100,000 seats, we are a tier-one company and therefore we get the biggest discounts.

We have seen total cost of ownership as we typically lease a lot of the kit, so from a cost ownership perspective, some parts of our business sweat the assets for five years, while some refresh at three or four years. It varies from business unit to business unit globally. Cost of ownership is valid for those business units that want to sweat their assets, which is a financial decision locally, with their finance people obviously recommending sweating the assets. Other people tend to take performance and technology over sweating the asset and therefore refresh earlier, so it varies depending on the business unit need.

I have evaluated other vendors during our IT procurement process, specifically HP and Lenovo. Technology-wise, the internals are the same across all vendors because the components all come from the same places, whether that be Intel or AMD. The device look and feel varies between manufacturers; some feel slightly higher-end, while others may feel slightly cheaper. Therefore, we have reviewed them on price, performance, and look and feel, and there are opportunities for other vendors to become part of our workflow if the business units so call for it.

Dell Business Laptops fit the business need because the technology within those devices meets the business requirement. We typically buy the mid to top-tier laptops from Dell to meet the business requirements.

The requirements we focus on are moving more towards AI, as well as general device performance, weight, and look and feel.

If I were recommending Dell Business Laptops to a peer, I would say they are highly reliable and they do what they say on the tin.

I would rate Dell Business Laptops overall as probably an eight to nine, and if I need to give one integer, it would be nine.

I sum up my overall experience with Dell Business Laptops as very good, as it does what it says on the tin, with a low ratio of failures and good support.

I have been using Dell Business Laptops for more than five years. My main use case for Dell Business Laptops is for both personal and business use. I also use Dell Business Laptops for work-related tasks, as we normally use them in our company to conduct presentations, especially with my daily activity in my organization and teams, such as network support and operations in our daily tasks.

We also use Dell Business Laptops for our daily presentations in each business need.

In my experience, the best features Dell Business Laptops offer are that they are very useful, light, and very presentable. When it comes to a meeting, Dell Business Laptops are very easy to carry and very light for me to present, and they are very fast, actually. The battery life of Dell Business Laptops is more than I expected, as it stays longer.

Dell Business Laptops have positively impacted my organization by giving us more leniency in our daily lives, especially when dealing with our business proposals and everything that we do for those kinds of proposals. I can explain that it has made things more lenient and efficient by improving turnaround times and providing us with more decisive responses for business needs.

One of the improvements needed for Dell Business Laptops is to enhance the lights, especially the camera. The camera is a little bit blurred in my vision, and I think that is one area I would like to be improved. I think there is a need for improvements when it comes to the accuracy and reliability of the output from Dell Business Laptops, as we need to get more specific in the AI answers.

I have been working in my current field for almost seven years now.

Dell Business Laptops are indeed very stable. Since switching to these Dell laptops, my end users have experienced improvements, as the performance is faster compared to others.

When it comes to scalability, Dell Business Laptops are very scalable concerning costs and during purchasing and licensing processes.

The customer support for Dell Business Laptops is very nice and indeed very supportive, especially with the AI agents.

I evaluated other options before choosing Dell Business Laptops, specifically Lenovo. I did not use other kinds of solutions, but I had metrics comparing to other brands.

My experience with pricing, setup cost, and licensing is very straightforward, especially with licensing done online, and the cost is more affordable compared to other competitors.

I forgot which cloud provider I use for my hybrid cloud setup, but I am not the one who is responsible for those setups.

Dell Business Laptops help improve my company's ROI through daily employee productivity and device reliability by providing us with responses to business needs, especially to our stakeholders for the productivity that is needed. Dell Business Laptops impact my company's bottom line with financial savings, especially through a longer hardware life cycle and lower IT support costs, as this can already be done in an online chat box, particularly with the AI agents who provide immediate support if there is any needed.

I have seen a return on investment, especially concerning money saved and time saved for our organization, as we have dealt with this since using other brands like Lenovo, resulting in a big investment change.

Dell Business Laptops provide my company with direct financial savings, such as an extended hardware life cycle, especially when procuring those kinds of laptops compared to other competitors. The impact of Dell Business Laptops on our IT support efficiency and overall business continuity is very nice, as there is significant support for our organization.

I chose Dell over other brands like Lenovo because Dell is better, as I have been using it for quite some time, making it more stable and reliable.

My top priorities when selecting laptops for my organization are to have a more reliable and stable kind of laptop for my employees. The Dell Business Laptops model I am currently using is the Dell Pro 13. The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was especially those kinds of features, such as those kinds of software updates.

The security features of Dell Business Laptops are more business-reliable when it comes to our daily business tasks, aligning well with my organization's needs. The measurable outcomes since deploying Dell Business Laptops include a user satisfaction score of nine out of ten.

If I were recommending Dell Business Laptops to a peer, I would say it is more reliable and compatible with other software when I need to install different kinds of software on my laptops. To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would say a thumbs up and give them a five-star rating for these Dell Business Laptops.

I sum up my experience with Dell Business Laptops by saying that I have had a great experience with my laptop since using it for more than five years, not encountering any issues, especially with blue screens or any kind of patching or updates, and it runs smoothly. Dell Business Laptops support my organization's hybrid workforce as they are more lenient and better for these kinds of devices to work with us, especially concerning hybrid setups.

On a scale of one to ten, I would rate the customer support as a ten. My advice for others considering Dell Business Laptops is to go ahead and buy them, as there is no need to hesitate, because I have been using them for quite some time, finding them very stable and reliable. It is very great how I found this interview; no changes are needed for the future.

I have rated this review with a rating of nine out of ten.

My main use case for Dell Business Laptops is mostly office work with Microsoft Office, SAP, printing, and Adobe software applications. The setup is quite complete at the moment, and it offers a good price.

Dell Business Laptops deliver strong performance, including responsive laptop and application behavior, as well as reliable internet speed connection response, which helps me multitask and run demanding applications smoothly.

Dell Business Laptops have impacted my organization positively, primarily through cost savings, as we do not use models from other companies.

The cost savings from Dell Business Laptops are primarily related to the laptop's price itself, as we have a corporate agreement that includes low repair costs and minimal Dell assistance regarding spare parts, changes, and technical support.

Dell Business Laptops' security features align with my organization's needs, as we primarily use Windows security tools including BitLocker, Microsoft Authenticator, strong passwords, and a 15-day update timeframe for laptops.

Dell Business Laptops' AI capabilities are integrated without issues in AI security since they incorporate policies for software updates and Windows updates within a short period. If a laptop remains offline for 15 days, it receives a non-compliance flag and moves to another organizational unit until it can be updated.

Dell Business Laptops can be improved, particularly regarding the poor quality of the case, which could be enhanced since it is made entirely of plastic.

Beyond the case quality and microphone issues, I do not have additional improvements to suggest for Dell Business Laptops. Software updates are acceptable, Dell Command Update works fine, and while Dell Optimizer software could be improved, everything else is satisfactory.

I rate Dell Business Laptops an 8 because, as I mentioned, it is all plastic and could be improved. With daily use, corners get broken, the battery life lasts only about one to one and a half years, and sometimes the Wi-Fi does not connect, requiring a software update, mostly of the Ethernet drivers. Apart from that, there are no major improvements needed.

I have been working in the IT field for approximately 30 years.

In my experience, Dell Business Laptops are very stable.

The customer support for Dell Business Laptops is quite good, typically providing assistance within three days.

We did not have any other solution before using Dell Business Laptops.

Since deploying Dell Business Laptops, we have saved a considerable amount of money, and customer satisfaction has improved with the laptops provided. There are no major issues with software deployment, software updates, or Windows updates.

I have seen a return on investment through time saved.

My experience with pricing, setup cost, and licensing for Dell Business Laptops shows that the software is fully compliant with my company. It comes with the full license, Windows, Windows updates, and Dell drivers.

We evaluated HP and IBM laptops before choosing Dell Business Laptops.

My advice for others considering Dell Business Laptops is to prioritize reliability, price, and software updates.

I chose Dell over the other brands I was considering due to cost, reliability, and technical support from the main office.

In my role concerning IT procurement, I base my opinion on performance, cost, and reliability when selecting or purchasing laptops for my organization.

My top priorities when selecting laptops for my organization are performance, reliability, low cost, and minimal technical issues with Dell.

The specific challenge I was addressing when I chose Dell Business Laptops for my organization included performance, reliability, and minimal technical issues regarding repairs and Dell technical support.

We have been using Dell Business Laptops and desktops.

The Dell Business Laptop model I am currently using is the 5540 Latitude.

I believe Dell Business Laptops is a very good product that is reliable, and the price is accessible among the wide range of laptops on the market. I rate this product an 8 out of 10.

Our organization has been using Dell Business Laptops for under a year since we adopted them late in 2025 from our RFP process.

The Dell Business Laptop models we are currently using include the Pro 14-inch premium as our standard device, the Pro 16-inch, some Pro Max models, and a few Latitudes, including the Pro 13-inch premium.

The benefit of having different Dell Business Laptop models with sizes of 13, 14, and 16 inches is to offer options depending on user preference and performance needs, especially with the Pro Max models catering to higher performance requirements rather than battery life and portability.

When we chose Dell Business Laptops for our organization, we were trying to address several challenges including value, cost-effectiveness, serviceability, overall performance, and reliability, along with supportability.

Supportability refers to the support process, warranty support, and the TechDirect process for engaging with the vendor, along with the repairability options that we have available. We have a large organization, so making it easier for our end users is critical.

Dell Business Laptops support our organization's hybrid workforce mainly through TechDirect and serviceability, allowing us to schedule support where a technician can come out or we can perform self-repair, enhancing user support and flexibility.

Since switching to Dell Business Laptops, our end users have generally experienced better performance because we standardized the CPU and RAM set across all models. This resulted in upgrades for many users when we refreshed their devices this year, with notable improvements in battery life and cooler operating temperatures.

I find it difficult to say what features of Dell Business Laptops are most valuable at this time because we are still learning the feature set. The serviceable ports were a considerable selling point for us, as well as the self-dispatch option, but we are still figuring out how to manage the fleet.

I do not have much insight into the security features of Dell Business Laptops and would probably need to turn that discussion over to our engineering team for more background.

I do not think Dell Business Laptops are expensive, and judging their cost-effectiveness is challenging due to current hardware and global supply chain issues. The laptop feels much lighter, which most people appreciate, but the magnesium case can feel somewhat plasticky, detracting slightly from the premium feel.

I have been working in my current field for approximately 10 years.

We have used their customer support through Dell TechDirect, and while we have not tried the self-dispatch option, we have engaged their support and received parts, which appears seamless and easy to do through the website.

At this time, I rate Dell support an eight because I do not think we have enough sample size to rate them higher, but our experience so far has been positive.

We previously used HP.

I chose Dell over other brands primarily for the value, especially during the RFP process where the price for the device was a significant factor, alongside support, warranty, and other considerations. Holistically, we felt the support we would receive from Dell would provide stronger value compared to our previous vendor, HP, where we felt we were not receiving the needed support.

My top priorities when selecting laptops for our organization come down to value, performance, form factor, size and weight, and the overall feel of the device. It is important that it feels like a premium device, as we transitioned from HP to Dell, and that appearance and feel eases the transition.

If I were recommending Dell Business Laptops to a peer, I would highlight the importance of serviceability and repairability, and I believe the hardware feels better overall.

To another IT leader or buyer who is considering choosing Dell for their commercial fleet, I would emphasize the management and toolset they provide. I rate my overall experience with Dell Business Laptops as an eight.

We deploy Dell Business Laptops to our end users and provide them with a specific image on the device. This is particularly convenient because they offer good battery life and other beneficial features.

We use ManageEngine software to deploy Dell Business Laptops for our end users. From there, we take the Dell laptop and connect it to a PXE server, where we drop the image into the laptop to begin the deployment process.

After deployment, we install all the standard applications such as Microsoft 365 and any other necessary software on Dell Business Laptops.

We use a variety of Dell Business Laptops, including Dell Wyse thin clients, Dell XPS, and Dell Precisions. We use almost the entire suite of Dell Business Laptops.

I appreciate the BIOS setup of Dell Business Laptops because it is intuitive and user-friendly. Every time you access the BIOS, there are always advanced settings available that allow you to fine-tune how the system performs. Whether you want more performance or better battery life, you can adjust all of that through the BIOS.

I prefer devices to have sufficient memory so they can handle multitasking effectively. At least 16 gigabytes of RAM is a minimum, but 32 gigabytes is ideal. I want them to have excellent battery life for people who travel and need that extra battery capacity, and strong performance so devices do not slow down and interrupt production.

I rate Dell Business Laptops an eight because they are excellent and easy to use, but sometimes the updates require two to three reboots to implement properly, depending on whether the device is experiencing issues. I would appreciate more detailed information about why updates are failing rather than just receiving a notification that the update failed.

Since I know Dell Business Laptops are looking to move into ARM processors, I would appreciate seeing more implementation and support for ARM X64 processors, such as Snapdragon.

I have been working in my current field for close to seven years.

Dell Business Laptops have demonstrated stability in my experience.

Overall, Dell Business Laptops' scalability for our organization's needs is excellent. We can scale as much as we want or remove as much as we want.

Customer support is one of the strengths of Dell Business Laptops. Every time I call, there is always someone willing to help, which is really valuable. I would rate customer support for Dell Business Laptops a ten.

We were previously using Lenovo laptops through CDW before switching to Dell Business Laptops. We made the change because of the ProSupport, performance of Dell laptops, and overall the premium look and feel of the devices, as well as the price.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive. Dell initially offered a price that was somewhat high for us, but our salesperson worked with us to bring the price down, which allowed us to make a decision and move forward with Dell.

We have experienced fewer people returning equipment since we deployed Dell Business Laptops because they are overall solid and do not break as frequently.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive.

Before choosing Dell Business Laptops, we evaluated other options including Lenovo, HP, and Samsung. However, Samsung is not primarily focused on enterprise, so those options were eliminated from consideration.

One major benefit of Dell Business Laptops is that once you install Dell Command Update on the laptop, end users can choose whether or not to update their devices. They do not need an administrator to provide admin access to update their device. They can handle updates independently through the Dell Command Update app.

This self-service update process has improved our operations significantly because we no longer have to go on-site or remotely connect to someone's computer to implement updates.

For our organization, we have encountered far fewer support tickets regarding hardware with Dell Business Laptops. The devices are functioning properly and working as intended, resulting in fewer overall tickets.

We have observed a measurable reduction of approximately thirty percent fewer tickets since we deployed Dell Business Laptops. This improvement can be attributed to Dell ProSupport, which is invaluable when something goes wrong with a device. You simply call, your equipment is protected, and you receive either the necessary equipment or parts to fix the issue, or you get someone on-site to assist you.

If you are looking for a solution that will save you money, I would recommend Dell Business Laptops because of the ProSupport and reliability of the devices. My experience with Dell Business Laptops has been very solid. They are great to use, and the support is outstanding.

Dell Business Laptops have supported our organization's hybrid workforce by making it easy to implement a hybrid solution. The ability to use our custom image means that we can update everything and have the device ready to deploy in just a few minutes. I would rate Dell Business Laptops an eight overall.

Standardization and reliability were the specific challenges and needs we were trying to address when we chose Dell Business Laptops for our organization. We work in a law enforcement capacity, so we needed a ruggedized or semi-rugged computer that was semi-modular and could benefit our patrol deputies out in the field.

Currently, we have the Dell Pro Rugged 14s and the Dell Pro Max 14s. For certain specialized areas such as data analytics and ArcGIS analysts, we tend to have more of a gaming-type computer, so we buy Alienware. For cyber crimes and similar work, we also buy Alienware, and we have some Precision Mobile Workstations in our organization as well.

Reliability, scalability, and the customer support behind Dell Business Laptops are what made me choose Dell over any other brands I was considering.

My top priorities when selecting laptops for my organization include something that is trusted and has great customer service or support behind it. Having our Dell partners and regional Dell partners visiting us and being constantly available is another driving force behind our choices. I do not want to order or buy equipment from a company that is not going to be there to help us with whatever issues we have. That is another main reason why we go with Dell Business Laptops.

Reliability has been a specific result my end users have experienced since switching to Dell Business Laptops. Battery life has been good, and I appreciate when Dell changed to their hot-swappable batteries on the ruggeds, as that actually made it much better for us.

I would say more modular features would improve Dell Business Laptops. If a Dell computer breaks, more than likely the motherboard is going to be involved, and we will have to replace the entire computer with the exception of certain things. If you make the internals a bit more modular, one of the techs can self-dispatch, request the equipment, and replace it themselves as opposed to sending it back to Dell, which would reduce turnaround time.

I have been in IT, mainly service desk or software administration, for roughly around five and a half years in my current field.

I do not really know how to answer that because, mainly as far as security goes, we tend to remove everything off the computer and put on our own EDR and our own MFA capabilities onto the computer itself. We do not really necessarily use anything that Dell Business Laptops provides. We do not have CAC cards, RFID, or fingerprint scanners or anything like that. We simply use our own Duo MFA or our own security software.

I would have to go back to the Dell Command Update because there are certain times where some of the techs are trying to update certain things, fix certain things, or even drivers that are neglected. If you have the Dell Command Update readily available, it automatically finds those updates for you and keeps your computer running.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

Roughly seven or eight years ago, we were using Lenovo ThinkPads, so that transition to Dell Business Laptops was a significant improvement.

We recently started implementing and utilizing Dell Command Update. We are also working on creating a process of building our image and sending it out to Dell so that Dell sends us the computers ready to deploy with our image already built into them, which is something that we did not do in the past.

All three measurable outcomes since deploying Dell Business Laptops, including cost savings, productivity improvements, and user satisfaction scores, have gone up drastically.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet to request a seed product so that they can test the computer, put it through everything, and test out the customer support behind it. That should be sufficient. You will get essentially everything that you will get from Panasonic or anybody else for a much cheaper price.

Dell Business Laptops have been pretty good, and I cannot complain thus far regarding my experience. The overall rating for this review is nine out of ten.