Dell Business Laptops Reviews

Dell Business Laptops have supported our organization's hybrid workforce exceptionally well, particularly during the COVID pandemic, allowing us to support a large number of users in our 250-acre greenhouse, where laptops are used near plants in challenging conditions, enabling us to perform tasks from general input to AI work at the edge.

Since switching to Dell Business Laptops, our end users have especially noticed improved battery life. Previously, we distributed power bricks for remote users in the greenhouse, but now they can perform their jobs without worrying about battery life, allowing for stronger AI workloads directly on their laptops without needing to upload to a server first.

We currently use Dell Business Laptops from the Latitude series, focusing mostly on the Pro 5 Latitude and the Pro 7 Latitude, along with a Pro Plus for a few other tasks and the Dell Pro Max for some workstations.

When we chose Dell Business Laptops for our organization, we were looking at trying to get a similar path for each user, not necessarily having to have an entirely different structure and build for users with different needs. We wanted something with a similar platform that looks and feels the same, which led us to settle on the Latitude 5 and 7 series due to its performance case.

One of the biggest priorities for us when selecting laptops for our organization was the longevity of the devices. We want to ensure that our laptops last, starting off with five years of ProSupport and finding that they work so well that we can extend those to sometimes seven or eight years.

The features we find most valuable about Dell Business Laptops include the amazing Dell ProSupport, especially ProSupport Plus that covers accidental damages, which is crucial since every laptop seems to get broken regardless of care. Additionally, the SupportAssist and Dell Command suite allow us to manage updates efficiently with a single click.

The security features of Dell Business Laptops are enhanced with integrations like CrowdStrike and we are looking into Absolute, which comes right from the factory with Dell firmware, ensuring a secure deployment that gives us confidence in our laptop supply chain.

We do use Dell Trusted Devices with CrowdStrike. We love using Dell Trusted Devices with CrowdStrike, having switched to CrowdStrike last year. Despite being a bit new to the platform, the single pane of glass for all devices allows for effective monitoring, giving us strong insights into our environment.

If I could improve Dell Business Laptops, I would like to see a return of the touched left-right mouse button, and I also wish for a thinner portable mouse. However, I love the thinness and battery life of the Latitude series, and a feature I would love is an easy button to switch between power efficiency mode and battery mode.

I have been working in my current field for about 20 years.

I would rate customer service or technical support for Dell Business Laptops as a 10. They are always amazing in their response, providing next business day on-site service with technicians and parts to quickly repair any issues, helping us get back to business swiftly.

The measurable outcomes since deploying Dell Business Laptops include a significant increase in user satisfaction, as people are happy with the product and enjoy the form factor. The biggest improvement we have seen is in productivity, as users can work in the greenhouse without returning to the office, saving time that previously went into walking back to upload data.

We chose Dell Business Laptops over other brands because Dell allowed us to have one eco-structure. It enabled us to have a Dell monitor, docking station, keyboard, and mouse, creating a single pane of glass for technical issues and making it easy to fix problems or call for support.

I would rate Dell Business Laptops a 10 overall. They have improved year after year, and we observe unprecedented growth and quicker lifecycles that have been amazing.

If I were recommending Dell Business Laptops to a peer, I would emphasize that they are not just getting a laptop, but a five-year agreement with Dell to ensure support and a full lifecycle for the product.

To another IT leader or buyer on the fence about choosing Dell for their commercial fleet, I would stress that Dell knows how to manage commercial fleets effectively, making it easier to integrate docking stations with laptops for a more streamlined management experience.

My experience with Dell Business Laptops has always been positive and integral to our operation. They have allowed us to grow and expand our fleet, providing a consistent laptop experience where every feature set works the same, eliminating variability across devices. I gave this review a rating of 10.

I have been using Dell Business Laptops for more than five years. My main use case for Dell Business Laptops is for both personal and business use. I also use Dell Business Laptops for work-related tasks, as we normally use them in our company to conduct presentations, especially with my daily activity in my organization and teams, such as network support and operations in our daily tasks.

We also use Dell Business Laptops for our daily presentations in each business need.

In my experience, the best features Dell Business Laptops offer are that they are very useful, light, and very presentable. When it comes to a meeting, Dell Business Laptops are very easy to carry and very light for me to present, and they are very fast, actually. The battery life of Dell Business Laptops is more than I expected, as it stays longer.

Dell Business Laptops have positively impacted my organization by giving us more leniency in our daily lives, especially when dealing with our business proposals and everything that we do for those kinds of proposals. I can explain that it has made things more lenient and efficient by improving turnaround times and providing us with more decisive responses for business needs.

One of the improvements needed for Dell Business Laptops is to enhance the lights, especially the camera. The camera is a little bit blurred in my vision, and I think that is one area I would like to be improved. I think there is a need for improvements when it comes to the accuracy and reliability of the output from Dell Business Laptops, as we need to get more specific in the AI answers.

I have been working in my current field for almost seven years now.

Dell Business Laptops are indeed very stable. Since switching to these Dell laptops, my end users have experienced improvements, as the performance is faster compared to others.

When it comes to scalability, Dell Business Laptops are very scalable concerning costs and during purchasing and licensing processes.

The customer support for Dell Business Laptops is very nice and indeed very supportive, especially with the AI agents.

I evaluated other options before choosing Dell Business Laptops, specifically Lenovo. I did not use other kinds of solutions, but I had metrics comparing to other brands.

My experience with pricing, setup cost, and licensing is very straightforward, especially with licensing done online, and the cost is more affordable compared to other competitors.

I forgot which cloud provider I use for my hybrid cloud setup, but I am not the one who is responsible for those setups.

Dell Business Laptops help improve my company's ROI through daily employee productivity and device reliability by providing us with responses to business needs, especially to our stakeholders for the productivity that is needed. Dell Business Laptops impact my company's bottom line with financial savings, especially through a longer hardware life cycle and lower IT support costs, as this can already be done in an online chat box, particularly with the AI agents who provide immediate support if there is any needed.

I have seen a return on investment, especially concerning money saved and time saved for our organization, as we have dealt with this since using other brands like Lenovo, resulting in a big investment change.

Dell Business Laptops provide my company with direct financial savings, such as an extended hardware life cycle, especially when procuring those kinds of laptops compared to other competitors. The impact of Dell Business Laptops on our IT support efficiency and overall business continuity is very nice, as there is significant support for our organization.

I chose Dell over other brands like Lenovo because Dell is better, as I have been using it for quite some time, making it more stable and reliable.

My top priorities when selecting laptops for my organization are to have a more reliable and stable kind of laptop for my employees. The Dell Business Laptops model I am currently using is the Dell Pro 13. The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was especially those kinds of features, such as those kinds of software updates.

The security features of Dell Business Laptops are more business-reliable when it comes to our daily business tasks, aligning well with my organization's needs. The measurable outcomes since deploying Dell Business Laptops include a user satisfaction score of nine out of ten.

If I were recommending Dell Business Laptops to a peer, I would say it is more reliable and compatible with other software when I need to install different kinds of software on my laptops. To another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet, I would say a thumbs up and give them a five-star rating for these Dell Business Laptops.

I sum up my experience with Dell Business Laptops by saying that I have had a great experience with my laptop since using it for more than five years, not encountering any issues, especially with blue screens or any kind of patching or updates, and it runs smoothly. Dell Business Laptops support my organization's hybrid workforce as they are more lenient and better for these kinds of devices to work with us, especially concerning hybrid setups.

On a scale of one to ten, I would rate the customer support as a ten. My advice for others considering Dell Business Laptops is to go ahead and buy them, as there is no need to hesitate, because I have been using them for quite some time, finding them very stable and reliable. It is very great how I found this interview; no changes are needed for the future.

I have rated this review with a rating of nine out of ten.

My main use case for Dell Business Laptops is mostly office work with Microsoft Office, SAP, printing, and Adobe software applications. The setup is quite complete at the moment, and it offers a good price.

Dell Business Laptops deliver strong performance, including responsive laptop and application behavior, as well as reliable internet speed connection response, which helps me multitask and run demanding applications smoothly.

Dell Business Laptops have impacted my organization positively, primarily through cost savings, as we do not use models from other companies.

The cost savings from Dell Business Laptops are primarily related to the laptop's price itself, as we have a corporate agreement that includes low repair costs and minimal Dell assistance regarding spare parts, changes, and technical support.

Dell Business Laptops' security features align with my organization's needs, as we primarily use Windows security tools including BitLocker, Microsoft Authenticator, strong passwords, and a 15-day update timeframe for laptops.

Dell Business Laptops' AI capabilities are integrated without issues in AI security since they incorporate policies for software updates and Windows updates within a short period. If a laptop remains offline for 15 days, it receives a non-compliance flag and moves to another organizational unit until it can be updated.

Dell Business Laptops can be improved, particularly regarding the poor quality of the case, which could be enhanced since it is made entirely of plastic.

Beyond the case quality and microphone issues, I do not have additional improvements to suggest for Dell Business Laptops. Software updates are acceptable, Dell Command Update works fine, and while Dell Optimizer software could be improved, everything else is satisfactory.

I rate Dell Business Laptops an 8 because, as I mentioned, it is all plastic and could be improved. With daily use, corners get broken, the battery life lasts only about one to one and a half years, and sometimes the Wi-Fi does not connect, requiring a software update, mostly of the Ethernet drivers. Apart from that, there are no major improvements needed.

I have been working in the IT field for approximately 30 years.

In my experience, Dell Business Laptops are very stable.

The customer support for Dell Business Laptops is quite good, typically providing assistance within three days.

We did not have any other solution before using Dell Business Laptops.

Since deploying Dell Business Laptops, we have saved a considerable amount of money, and customer satisfaction has improved with the laptops provided. There are no major issues with software deployment, software updates, or Windows updates.

I have seen a return on investment through time saved.

My experience with pricing, setup cost, and licensing for Dell Business Laptops shows that the software is fully compliant with my company. It comes with the full license, Windows, Windows updates, and Dell drivers.

We evaluated HP and IBM laptops before choosing Dell Business Laptops.

My advice for others considering Dell Business Laptops is to prioritize reliability, price, and software updates.

I chose Dell over the other brands I was considering due to cost, reliability, and technical support from the main office.

In my role concerning IT procurement, I base my opinion on performance, cost, and reliability when selecting or purchasing laptops for my organization.

My top priorities when selecting laptops for my organization are performance, reliability, low cost, and minimal technical issues with Dell.

The specific challenge I was addressing when I chose Dell Business Laptops for my organization included performance, reliability, and minimal technical issues regarding repairs and Dell technical support.

We have been using Dell Business Laptops and desktops.

The Dell Business Laptop model I am currently using is the 5540 Latitude.

I believe Dell Business Laptops is a very good product that is reliable, and the price is accessible among the wide range of laptops on the market. I rate this product an 8 out of 10.

Our organization has been using Dell Business Laptops for under a year since we adopted them late in 2025 from our RFP process.

The Dell Business Laptop models we are currently using include the Pro 14-inch premium as our standard device, the Pro 16-inch, some Pro Max models, and a few Latitudes, including the Pro 13-inch premium.

The benefit of having different Dell Business Laptop models with sizes of 13, 14, and 16 inches is to offer options depending on user preference and performance needs, especially with the Pro Max models catering to higher performance requirements rather than battery life and portability.

When we chose Dell Business Laptops for our organization, we were trying to address several challenges including value, cost-effectiveness, serviceability, overall performance, and reliability, along with supportability.

Supportability refers to the support process, warranty support, and the TechDirect process for engaging with the vendor, along with the repairability options that we have available. We have a large organization, so making it easier for our end users is critical.

Dell Business Laptops support our organization's hybrid workforce mainly through TechDirect and serviceability, allowing us to schedule support where a technician can come out or we can perform self-repair, enhancing user support and flexibility.

Since switching to Dell Business Laptops, our end users have generally experienced better performance because we standardized the CPU and RAM set across all models. This resulted in upgrades for many users when we refreshed their devices this year, with notable improvements in battery life and cooler operating temperatures.

I find it difficult to say what features of Dell Business Laptops are most valuable at this time because we are still learning the feature set. The serviceable ports were a considerable selling point for us, as well as the self-dispatch option, but we are still figuring out how to manage the fleet.

I do not have much insight into the security features of Dell Business Laptops and would probably need to turn that discussion over to our engineering team for more background.

I do not think Dell Business Laptops are expensive, and judging their cost-effectiveness is challenging due to current hardware and global supply chain issues. The laptop feels much lighter, which most people appreciate, but the magnesium case can feel somewhat plasticky, detracting slightly from the premium feel.

I have been working in my current field for approximately 10 years.

We have used their customer support through Dell TechDirect, and while we have not tried the self-dispatch option, we have engaged their support and received parts, which appears seamless and easy to do through the website.

At this time, I rate Dell support an eight because I do not think we have enough sample size to rate them higher, but our experience so far has been positive.

We previously used HP.

I chose Dell over other brands primarily for the value, especially during the RFP process where the price for the device was a significant factor, alongside support, warranty, and other considerations. Holistically, we felt the support we would receive from Dell would provide stronger value compared to our previous vendor, HP, where we felt we were not receiving the needed support.

My top priorities when selecting laptops for our organization come down to value, performance, form factor, size and weight, and the overall feel of the device. It is important that it feels like a premium device, as we transitioned from HP to Dell, and that appearance and feel eases the transition.

If I were recommending Dell Business Laptops to a peer, I would highlight the importance of serviceability and repairability, and I believe the hardware feels better overall.

To another IT leader or buyer who is considering choosing Dell for their commercial fleet, I would emphasize the management and toolset they provide. I rate my overall experience with Dell Business Laptops as an eight.

We deploy Dell Business Laptops to our end users and provide them with a specific image on the device. This is particularly convenient because they offer good battery life and other beneficial features.

We use ManageEngine software to deploy Dell Business Laptops for our end users. From there, we take the Dell laptop and connect it to a PXE server, where we drop the image into the laptop to begin the deployment process.

After deployment, we install all the standard applications such as Microsoft 365 and any other necessary software on Dell Business Laptops.

We use a variety of Dell Business Laptops, including Dell Wyse thin clients, Dell XPS, and Dell Precisions. We use almost the entire suite of Dell Business Laptops.

I appreciate the BIOS setup of Dell Business Laptops because it is intuitive and user-friendly. Every time you access the BIOS, there are always advanced settings available that allow you to fine-tune how the system performs. Whether you want more performance or better battery life, you can adjust all of that through the BIOS.

I prefer devices to have sufficient memory so they can handle multitasking effectively. At least 16 gigabytes of RAM is a minimum, but 32 gigabytes is ideal. I want them to have excellent battery life for people who travel and need that extra battery capacity, and strong performance so devices do not slow down and interrupt production.

I rate Dell Business Laptops an eight because they are excellent and easy to use, but sometimes the updates require two to three reboots to implement properly, depending on whether the device is experiencing issues. I would appreciate more detailed information about why updates are failing rather than just receiving a notification that the update failed.

Since I know Dell Business Laptops are looking to move into ARM processors, I would appreciate seeing more implementation and support for ARM X64 processors, such as Snapdragon.

I have been working in my current field for close to seven years.

Dell Business Laptops have demonstrated stability in my experience.

Overall, Dell Business Laptops' scalability for our organization's needs is excellent. We can scale as much as we want or remove as much as we want.

Customer support is one of the strengths of Dell Business Laptops. Every time I call, there is always someone willing to help, which is really valuable. I would rate customer support for Dell Business Laptops a ten.

We were previously using Lenovo laptops through CDW before switching to Dell Business Laptops. We made the change because of the ProSupport, performance of Dell laptops, and overall the premium look and feel of the devices, as well as the price.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive. Dell initially offered a price that was somewhat high for us, but our salesperson worked with us to bring the price down, which allowed us to make a decision and move forward with Dell.

We have experienced fewer people returning equipment since we deployed Dell Business Laptops because they are overall solid and do not break as frequently.

My overall experience with pricing, setup cost, and licensing for Dell Business Laptops was positive.

Before choosing Dell Business Laptops, we evaluated other options including Lenovo, HP, and Samsung. However, Samsung is not primarily focused on enterprise, so those options were eliminated from consideration.

One major benefit of Dell Business Laptops is that once you install Dell Command Update on the laptop, end users can choose whether or not to update their devices. They do not need an administrator to provide admin access to update their device. They can handle updates independently through the Dell Command Update app.

This self-service update process has improved our operations significantly because we no longer have to go on-site or remotely connect to someone's computer to implement updates.

For our organization, we have encountered far fewer support tickets regarding hardware with Dell Business Laptops. The devices are functioning properly and working as intended, resulting in fewer overall tickets.

We have observed a measurable reduction of approximately thirty percent fewer tickets since we deployed Dell Business Laptops. This improvement can be attributed to Dell ProSupport, which is invaluable when something goes wrong with a device. You simply call, your equipment is protected, and you receive either the necessary equipment or parts to fix the issue, or you get someone on-site to assist you.

If you are looking for a solution that will save you money, I would recommend Dell Business Laptops because of the ProSupport and reliability of the devices. My experience with Dell Business Laptops has been very solid. They are great to use, and the support is outstanding.

Dell Business Laptops have supported our organization's hybrid workforce by making it easy to implement a hybrid solution. The ability to use our custom image means that we can update everything and have the device ready to deploy in just a few minutes. I would rate Dell Business Laptops an eight overall.

Standardization and reliability were the specific challenges and needs we were trying to address when we chose Dell Business Laptops for our organization. We work in a law enforcement capacity, so we needed a ruggedized or semi-rugged computer that was semi-modular and could benefit our patrol deputies out in the field.

Currently, we have the Dell Pro Rugged 14s and the Dell Pro Max 14s. For certain specialized areas such as data analytics and ArcGIS analysts, we tend to have more of a gaming-type computer, so we buy Alienware. For cyber crimes and similar work, we also buy Alienware, and we have some Precision Mobile Workstations in our organization as well.

Reliability, scalability, and the customer support behind Dell Business Laptops are what made me choose Dell over any other brands I was considering.

My top priorities when selecting laptops for my organization include something that is trusted and has great customer service or support behind it. Having our Dell partners and regional Dell partners visiting us and being constantly available is another driving force behind our choices. I do not want to order or buy equipment from a company that is not going to be there to help us with whatever issues we have. That is another main reason why we go with Dell Business Laptops.

Reliability has been a specific result my end users have experienced since switching to Dell Business Laptops. Battery life has been good, and I appreciate when Dell changed to their hot-swappable batteries on the ruggeds, as that actually made it much better for us.

I would say more modular features would improve Dell Business Laptops. If a Dell computer breaks, more than likely the motherboard is going to be involved, and we will have to replace the entire computer with the exception of certain things. If you make the internals a bit more modular, one of the techs can self-dispatch, request the equipment, and replace it themselves as opposed to sending it back to Dell, which would reduce turnaround time.

I have been in IT, mainly service desk or software administration, for roughly around five and a half years in my current field.

I do not really know how to answer that because, mainly as far as security goes, we tend to remove everything off the computer and put on our own EDR and our own MFA capabilities onto the computer itself. We do not really necessarily use anything that Dell Business Laptops provides. We do not have CAC cards, RFID, or fingerprint scanners or anything like that. We simply use our own Duo MFA or our own security software.

I would have to go back to the Dell Command Update because there are certain times where some of the techs are trying to update certain things, fix certain things, or even drivers that are neglected. If you have the Dell Command Update readily available, it automatically finds those updates for you and keeps your computer running.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

Roughly seven or eight years ago, we were using Lenovo ThinkPads, so that transition to Dell Business Laptops was a significant improvement.

We recently started implementing and utilizing Dell Command Update. We are also working on creating a process of building our image and sending it out to Dell so that Dell sends us the computers ready to deploy with our image already built into them, which is something that we did not do in the past.

All three measurable outcomes since deploying Dell Business Laptops, including cost savings, productivity improvements, and user satisfaction scores, have gone up drastically.

I will start with the customer relation when recommending Dell Business Laptops to my peers. The reps that I work with, the sales people, down to their managers, are amazing people. They always respond on time and also give great pricing. For example, depending on where you come from, I know that many corporates do not really have a budget constraint, but I work with a publicly funded organization. We have our budgets, and they are willing to work with us to make sure that we meet our requirements along with the budgetary demands.

I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet to request a seed product so that they can test the computer, put it through everything, and test out the customer support behind it. That should be sufficient. You will get essentially everything that you will get from Panasonic or anybody else for a much cheaper price.

Dell Business Laptops have been pretty good, and I cannot complain thus far regarding my experience. The overall rating for this review is nine out of ten.

Our top priorities when selecting laptops for our company include price, availability, and performance, with price typically being the leading factor.

Currently, we have quite a few models of Dell Business Laptops, including 14-inch laptops ranging from Pro Plus Premium to 16-inch laptops. As a 20,000 end-user organization, we use a variety of desktops, laptops, and workstations, specifically utilizing Dell Pro Plus, Dell Pro Premiums, Dell Micro desktops, T2 towers, and slim desktops.

Dell Business Laptops support our company's hybrid workforce by allowing the team to be more flexible and mobile, giving us the ability to respond and react to situations. As a utility constantly on the move in the field, having that layer of connectivity with Dell 13-inch mobility-enabled clients has been a game-changer for us.

I have found the Dell Software Peripheral Control Manager to be most valuable in Dell Business Laptops that I am using, especially as I have a 52-inch 6K monitor, which has been excellent. I would say that the support software, Peripheral Device Manager, has provided a better experience than the previous vendor and their software.

The support and all the features that I mentioned benefit my company by giving us time back, providing greater insight into the actual hardware that we are supporting, and allowing the end-user to have a more detailed view of their own device. This provides overall more information for everybody to access.

To improve Dell Business Laptops, I would prefer them to be thinner, smaller, lighter, and cheaper. However, I am quite satisfied with my Dell right now, as it is very good.

My company has been using Dell Business Laptops for six to seven months.

Since switching to Dell Business Laptops, our experience has been fantastic, with very smooth operation and everything working well together.

If I were to recommend Dell Business Laptops to a peer, I would say that the relationship we have established with support has been a major factor. We have not had many situations where we needed to escalate, but the actual support of the device itself has been much better since we switched over. We now have superior support for the hardware that we are using.

To another IT leader or buyer who is on the fence about choosing Dell for their commercial needs, I would say it is an opportunity worth investigating at this point. We made the switch and it has been such a smooth experience building up our relationship with our sales representative and having that interaction to make decisions for our new hardware, which has been beneficial and rewarding.

When we chose Dell Business Laptops for our company, we were trying to address challenges such as needing Premier Support and the ability to cover break-fix, as we were experiencing significant struggles with our previous vendor and their ability to support the hardware. Dell offered us superior service.

I chose Dell over the other brands that we were considering primarily because support was the biggest factor, along with price and warranty coverage.

The initial setup was part of our smooth transition, integrating Dell peripherals into use, which improved the overall system functioning and worked very well together.

Regarding measurable outcomes in terms of cost savings, productivity, and user satisfaction scores, we are still in the phase of compiling the data together. On the procurement side, the cost savings have been realized and are a significant reason we made the switch. We have definitely achieved some cost savings at the beginning of this journey.

The specific results or improvements that our end-users have experienced since switching to Dell Business Laptops are still being assessed, as we are at the five-month mark of deployment. I would say that the feedback we have received as we roll these out has been fairly positive. Our employees are more excited to switch to Dell Business Laptops and they appreciate the look of the hardware, viewing it as a more premium product that they are working with. We have more progress to achieve and are still in substantial deployment phases.

Overall, my experience with Dell Business Laptops has been positive. I switched over five months ago and my personal experience has been fantastic, as I now have all Dell peripherals and everything has worked very smoothly with everything functioning well together. I would rate this product and experience a 9 out of 10.

My main use case for Dell Business Laptops began with sales, so at the beginning, I used a small screen laptop, and as I evolved in my job, I used a bigger laptop. The last one was a Latitude with a touchscreen; I do not remember the exact model, but it is the model that you can convert or use in a way akin to a tablet. The main use I did with that Dell Business Laptops device was using the pen, which is really important for me because I have to draw and create schemes about the structure of the CRM or other software, and I used the pen and the touchscreen to make the training easier for my colleagues.

I usually use the touch and the pen with the whiteboard and with Miro, the software that I usually use to conduct training for my colleagues, so this is the main feature I use with Dell Business Laptops.

The best features Dell Business Laptops offer include excellent assistance, a well-designed body, a satisfying keyboard feel, and I appreciate that it does not excessively warm up under stress use.

The stability of Dell Business Laptops has helped my organization significantly because I have never encountered major problems with stability or freezing, which is really good for my job, and I think that is one of the most important things; I need to be always operative.

Dell Business Laptops can be improved with better design, as I think the body of the middle-range laptops such as the Latitude has a poor feel against the competition, and another important improvement is to enhance the trackpad—not the touchpad, which is that little pin in the center of the keyboard. Because I use that a lot and appreciate it, but I must be clear, the trackpad on Lenovo laptops is the best one, and you need to improve that without abandoning the use of the trackpad because I believe it is important.

Additionally, I think that the laptops are too near the table; when the laptop is on the table, there is no air that can pass between the laptop and the table, so you should make some feet to elevate the laptop further from the desk.

Regarding the features of Dell Business Laptops, I think that now is the time for Dell to create a competitor for Microsoft Surface.

I have been using Dell Business Laptops for not less than ten years.

The scalability of Dell Business Laptops is good, but it is lacking for the high-level laptops, especially concerning random access memory. My laptop is not scalable with the memory, and this poses a big problem. Even high-level laptops need to ensure scalability, which is the main issue with Dell Business Laptops currently, in my opinion, for my job.

The assistance I received was good because the first laptop with a touchscreen had some broken pixels, and Dell provided me with a temporary laptop that was quite similar to my own, and in about ten days, I received the new laptop with no problem.

I think that the customer support is not the best; the other company that excels in this area is HP.

Previously, we used Lenovo, but we switched to Dell because my company is now a Dell partner, which allowed us to secure good pricing conditions. Consequently, we shifted the entire company to Dell.

My experience with pricing, setup cost, and licensing has been good; I believe that Dell Business Laptops represents the best choice between price and quality.

I cannot affirm that I have seen a return on investment or share any relevant metrics such as money or time saved.

Before choosing Dell Business Laptops, we evaluated other options, namely Lenovo, ASUS, and Microsoft.

If I were recommending Dell Business Laptops to a peer, I would reflect on my thoughts.

The advice I would give to others looking into using Dell Business Laptops is to ensure that the accessories fit your job, as it is not always possible to use specific accessories with a kind of Dell Business Laptops device, such as the docking station.

I rate Dell Business Laptops an eight on a scale of one to ten.

I give an eight because I am satisfied, but I think that Dell can grow and has to.

In summing up my experience, the most important aspect is the possibility to customize the laptop to make it match my needs, which is something that competitors cannot easily provide. I can easily configure my Dell Business Laptops device, and that is truly important.

The top priorities for me when it comes to selecting laptops for our employees is that they continue to function and that they continue to service them in the way that they are meant to. For instance, if they have a dedicated GPU and they are running things such as SolidWorks or they are running hard-running CAD equipment, that is going to hold up and run properly. When anything does go wrong, for instance, a battery which will eventually fail, it does not take an hour to take it apart and refix it and put it all back together to make it run again.

We are currently transitioning between Dell Business Laptops Pro Maxes with the i7s and i9s, depending on whether we are using the engineering model or the base model. We were using the Precisions, the 90s and the 91s. Both seem to be functioning really well, but we are still early into the Pro Max. I am currently one of the beta testers, and I currently love the Pro Max Plus so far.

I know they were trying to make sure that they were reliable and consistent and worked with their specific type of software, which they were very compatible with everything that they could throw at them. I know they dabbled in some other brands, but it never seemed to work out as well, especially with all of the types of drivers and all of the things that made it simple and easy to implement Dell Business Laptops. It seemed to simplify everything.

How would I improve Dell Business Laptops? That is a difficult question because the way that Dell is integrated with Microsoft and the product that they offer in the form of an operating system, and the way that that also needs to integrate with everything in itself, is a complication that is constantly being mitigated with everything over and over again when it comes to an actual enterprise situation, especially one that is aged over the last multiple decades. That becomes an issue when companies always go the easy way, or not always go the easy way, but every company finds their moment to take the easiest path to integrate with Microsoft. We have been doing this and doing that for a long time. I wish that there was an easier way to integrate with Linux a little bit more with more of their products. I know this is not close, and there are many things to consider, but I would prefer more integration with Linux.

I have had very little negative experience with Dell Business Laptops, other than when they have been mistreated.

It is definitely going to be part customer support and their willingness to communicate, part their willingness to work with us on what we need when it comes to engineering-level laptops that run SolidWorks and run these hard-running CAD programs, and also just price, helping us get things when the world of IT is demanding components right now when it comes to RAM and GPUs. They are still willing to work with us and get things to us when we need them, while delivering at a reasonable price, and consistently delivering on support when that needs to be necessary. When a C-suite person needs their computer to work in the next six hours, we have gotten someone there. That level of service is not something you get from everybody.

From what I have heard, Dell Business Laptops are a lot better than HP.

I have to reiterate what my coworker said. We do not consistently use much of Dell Business Laptops platform on their features specifically. We use a lot of third-party features, but I do think that it is nice that there is a way to make a bunch of third-party things work into Dell Business Laptops platform for that reason.

They work really well with everything that we have so far. The spotlight speaker presented that they integrate with everything, including our data center, our laptops, our everything. We have found 40 different softwares for various purposes. Everything we have managed to integrate with Dell Business Laptops over the years, and there have been challenges here and there, but for the most part, I certainly have no experience with a different brand of products that integrates better with a larger variety of products on the laptop or desktop side.

I think they are very happy that Dell Business Laptops are pretty resilient. They work well and mostly last a long time. We have no complaints, honestly. We have never used anything else. If anything, they have more complaints about their own laptops that we are not maintaining and making sure work properly.

I cannot say much about user satisfaction scores because we do not ask them to score things, but I think they would score it well. Regarding cost savings, I know that we definitely have some cost savings. We definitely have people coming around asking if we can get some sort of idea on getting a laptop for personal use or asking what we should do. We can figure out how to help them. They always work very well with us when we have the opportunity to talk to them.

I would certainly recommend Dell Business Laptops to somebody or Dell products generally to anybody that is wanting something that is robust and is going to be able to be upgradeable generally, as long as you make sure you are not getting some sort of thin client or something with soldered RAM in it. We utilize docks and monitors a lot, and they take them home and use them. Overall, I would rate this product a 5 out of 5.

The specific challenge we were trying to address when we chose Dell Business Laptops for our organization was getting buy-in from the faculty and staff. They go to Best Buy, they see the devices in the stores and ask, 'Why can't I have that?' I have to explain that those are not industry standard and are intended for personal use at home. Getting them to understand that and to achieve full buy-in was essential.

My top priorities when selecting laptops for my organization include getting true buy-in and getting full value from the product that we're picking. Today with current AI models and similar technologies, I'm changing my standards from 16 gigabytes now to 32 gigabytes, and from 512 gigabytes to a terabyte. The weight of the device also matters greatly now. I hear a great deal of feedback about this. Faculty and staff tell me, 'Oh, that's too heavy. I don't want to carry that one again. Do you have anything lighter?' So we had to get rid of the Precisions and now everything is much lighter, including 2-in-1 devices. We're getting a host of 2-in-1 devices, and I just received a text while I was here requesting another 2-in-1 device.

The features I have found most valuable include the 2-in-1 devices because my environment enjoys having the tablet capability. I can take the keyboard off when I'm on the plane, which is the key thing when flight attendants request, 'Put your laptops away.' This was a huge issue, which is why we've been getting that influx of 2-in-1 devices. When they say, 'Put your laptops away,' faculty and staff can still have the tablet piece out.

Dell Business Laptops have supported my organization's hybrid workforce well. We have a new alternate work location, so these devices have been a great tool. We had a surplus of docking stations, so we were able to provide those for faculty and staff to take home as well, migrating and switching over from a desktop environment to a laptop environment where now they have that flexibility to take their device home with them.

My thoughts on the security features of Dell Business Laptops, which align well with my organization's needs, include the built-in Absolute feature. This is very key. We've had laptops go missing, and we've been able to use that feature to track those devices.

To improve Dell Business Laptops, I would like to see thinner laptops always. You always want them to be thin and light. There is nothing that can be done about the price because that is just the industry standard right now. Those are two areas of focus: lighter devices and more storage, RAM, and improved processors—that is all the customer base wants. My advice with Dell is to try to create a MacBook killer, something that will go up against the MacBook. Those Mac users should see that Dell has something comparable.

I've been at this organization for two years and sixty days, but they've been partners with Dell Business Laptops for a long time—approximately ten years now.

From my interaction right now with my Dell account people, it has been fantastic. The partnership is true.

What made me choose Dell Business Laptops over the other brands I was considering is the good partnership. The partnership has been there before I got here, and Dell has been doing well with the university. That has been a key thing for us as well. We're not just spending money with Dell Business Laptops. Dell is actually a true partner, so that is important.

User satisfaction has seen measurable outcomes since deploying Dell Business Laptops, which is huge. Faculty and staff come to me saying they don't want the device even when I give them all the bells and whistles. They come to me asking, 'Hey, I want this Surface Pro.' I ask them, 'Why do you want the Surface Pro?' They respond, 'Well, it has all these specs I'm looking for.' I tell them, 'Give me an opportunity, let me get you the same thing from Dell Business Laptops.' I've had so many executives say, 'I just don't want it,' even though I told them all the specs they wanted and made sure the Dell device my people delivered met those requirements. Dell came through. The issue is that they just don't want it. Dell Business Laptops needs to be in those stores with their devices designed to look appealing in the same way that Microsoft designs the wallpaper for the Surface. If Dell did the same thing, it would help because that is all they're looking at. They're looking at the aesthetics, not actually considering whether this device will be able to do what they actually need it to do or if they're just happy with how it looks.

To another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet, I would say work with Dell. You are not just purchasing something; you are building a partnership. My experience with Dell Business Laptops in general has been fantastic so far. I've been really excited; I've been enjoying the Pros and the Pro Maxes. I will stick with Dell for a while. The challenge is convincing my environment. Faculty and staff say, 'Oh, I had a Latitude,' and I explain, 'The device didn't change; Dell just changed the branding of it.' So it was convincing my faculty and staff that this is not something new we're trying; Dell Business Laptops just changed the name. My review rating for Dell Business Laptops is eight out of ten.