When we chose Dell Business Laptops, we were trying to address the challenges of operating in a virtual client environment, so we actually needed equipment for VDI. We utilized a lot of thin client work, but we also have servers that we utilize. We are using the Dell 5470s for our business laptops, which are the thin clients that we're utilizing. We haven't had a refresh on the laptops yet, though, and I'm not entirely certain about the servers because I run more of the production control and the communication side, so I work mainly with the laptops.
Production Control at a aerospace/defense firm with 10,001+ employees
Reliable laptops have improved virtual sessions and support responsive government workflows
Pros and Cons
- "We haven't gone wrong with them yet, so we keep utilizing them because they're very reliable and effective."
What is our primary use case?
What is most valuable?
The top priorities when selecting laptops for our organization are cost and basically usability and functionality. The most valuable features about these laptops include that there are a lot of good features. The fact that they work seamlessly and have a lot of good usability for us means they're user-friendly.
The specific results or improvements that my end users have experienced with Dell Business Laptops include faster login sessions and being more responsive when they're in a session. It's not laggy or slow, so they just have good speeds.
What needs improvement?
I don't really see that Dell Business Laptops need too much improvement, especially because they do what we need them to do. They're perfect for how they are, but perhaps more robust internal parts for better computing speeds would be beneficial. For what we ask them to do, they're perfect.
For how long have I used the solution?
Our organization has been using Dell Business Laptops pretty much the entire time. Since it's the government, we switch between Dell and HP, but we're always doing cycles every two to three years.
Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
What do I think about the stability of the solution?
I don't do as much of the security work, but I can share that we haven't had any problems with the security features of Dell Business Laptops when we have to do patches or maintain any kind of updates. With the government, we have to do different task orders and things that force us to make sure updates are on the machines, and we've never had a problem with them.
How are customer service and support?
Dell Business Laptops have supported our government organization and hybrid workforce. We usually have a contract with them for any kind of support we need. There's a contact number, and they've always been helpful whenever we need anything. If there's anything that's broken or not working, they get right on it, and they are usually fast and professional. It's good.
Which other solutions did I evaluate?
We considered HP, who had their own versions, and Lenovo as well.
What other advice do I have?
If I were recommending Dell Business Laptops to a peer, I would tell them we've had great success with them in everything we've had to do, and they've been helpful for all of our missions.
I would tell another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their commercial fleet the same thing. We haven't gone wrong with them yet, so we keep utilizing them because they're very reliable and effective.
I rate Dell Business Laptops overall a 10 on a scale of one to ten, with one being worst and ten being best. I want to give additional feedback that they should keep making good products because they're doing good.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 24, 2026
Flag as inappropriateService Manager at a outsourcing company with 1,001-5,000 employees
Modern laptops have empowered my team to run parallel AI projects and boost productivity
Pros and Cons
- "With Dell Business Laptops, these barriers disappeared overnight, allowing them to work on their own AI models efficiently."
- "I was amazed to see when I distributed the laptops that the initial reaction was that they were heavy, but once users started using the built-in GPUs, they became fascinated with running three AI models in parallel without any hiccup, and the battery life holds for hours, resulting in extreme user satisfaction with the hardware."
What is our primary use case?
Dell Business Laptops includes two flavors: ones with the full-fledged GPU, which I purchased for colleagues who are really working on AI models and training, and the other model with the processor add-on that is optimized for Copilot applications, which are more adapted to people working on desktop applications.
Throughout my group, which consists of more than 20 people, we have just these two models of Dell Business Laptops: the Dell Pro for the power users, purchased last year, and all the other laptops are XPS models we bought over the last five years, with a typical renewal cycle of five to six years for all the laptops we use.
How has it helped my organization?
Dell Business Laptops have significantly supported our hybrid workforce since we purchased them. I was amazed to see when I distributed the laptops that the initial reaction was that they were heavy, but once users started using the built-in GPUs, they became fascinated with running three AI models in parallel without any hiccup, and the battery life holds for hours, resulting in extreme user satisfaction with the hardware.
My end users, the colleagues in my group, are now actively exploring the possibility of using AI models in our daily workflow, which had previously been a challenge due to lack of access to necessary hardware. With Dell Business Laptops, these barriers disappeared overnight, allowing them to work on their own AI models efficiently.
While I do not have measurable scores or numbers, user satisfaction has greatly improved, as feedback indicates that those who struggled for months to access resources are now accomplishing their tasks. Within three weeks of receiving the laptops, they report being finished with their projects, highlighting the satisfaction stemming from the availability of GPU resources.
What is most valuable?
One of the most valuable features of Dell Business Laptops is the SupportAssist package, which allows us to stay on top of all driver versions and firmware updates, crucial for enabling new features on GPU compute and BIOS settings, important for my teams working on AI systems.
Regarding the security features of Dell Business Laptops, the only one I can mention is the fingerprint sensor, which I think is not very relevant for us, as the camera face recognition is part of Windows.
I recommend Dell Business Laptops and would suggest considering the XPS and Dell Pro lines for business applications. While I have the Inspiron series at home, they are not relevant to this discussion. I affirm that Dell Business Laptops are solid and rugged, with excellent battery life and keyboards, making them comfortable to use with adjustable screen angles.
What needs improvement?
I have no ideas for how Dell Business Laptops can be improved, as this is exactly why I buy them.
For how long have I used the solution?
I have been working in data center management since the year 2001, which is now a quarter of a century.
What do I think about the stability of the solution?
We only had one failure with a motherboard that was replaced within two days, unlike other brands where we often face compatibility issues and missing drivers.
How are customer service and support?
When we chose Dell Business Laptops, we addressed two needs. We have hundreds of Dell servers, storage, and networking already, building a good relationship with the vendor, and an important point for the decision to purchase Dell laptops is the support we get, extending our ProSupport to desktop hardware, screens, keyboards, and laptops, which keeps people working throughout the day.
What's my experience with pricing, setup cost, and licensing?
A top priority for selecting laptops, including Dell Business Laptops, is the price, especially as we are on tight budgets. However, since we keep them for five years for compute hardware, quality, durability, support, and the quality of the image also matter significantly.
In terms of pricing, we find Dell Business Laptops extremely competitive for the power and features they provide compared to other brands. Although the Dell Pro laptops are on the higher end, performance-wise and feature-wise, they are well worth the investment.
Which other solutions did I evaluate?
At CERN, we have several other brands of laptops available because our central purchasing department sets up frame contracts with different vendors, but we choose Dell Business Laptops because for the last 15 years, everything works seamlessly on Dell hardware.
What other advice do I have?
For other IT leaders considering Dell for their commercial fleet, my advice is to evaluate more than just the cost of hardware. Focus on user experience, support load, and hardware durability to determine how often you need to repair something and the availability of spare parts, as total cost of ownership does not capture these aspects.
To sum up my overall experience with Dell Business Laptops, I would say they offer durable hardware with a long lifetime that ensures continued user satisfaction for years to come. I would rate this review a 9 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 20, 2026
Flag as inappropriateBuyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
Principal industry engineer at a manufacturing company with 10,001+ employees
Daily work has been streamlined and secure collaboration supports hybrid factory operations
Pros and Cons
- "I have had a good experience with Dell Business Laptops for 10 years, so it gives overall satisfaction for us as a business user."
- "I think Dell Business Laptops still have some room for improvement from a cost perspective."
What is our primary use case?
I use Dell Business Laptops for daily routine tasks, and I also work on some business system theory and office applications.
We are using Dell Business Laptops in our factory, for example, for the MES system.
Since we are using Dell Business Laptops in our office on a daily basis, they are integral to our operations.
We are currently using Dell Business Laptops in a hybrid cloud setup.
What is most valuable?
I think the best features of Dell Business Laptops are that they are durable and can meet office environment requirements, so we can use them without any issues.
Dell Business Laptops can be used in any kind of application or solution, and the driver is easy to install.
Dell has support across the office, and we can call the service provider to come fix and repair our laptop within hours, which gives us very quick response times.
I notice less downtime for our team.
Dell Business Laptops have a hardware platform and software application that can secure governance and security to meet business user requirements.
We exchange our laptops every four years, so Dell offers better corporate prices for the corporation.
They provide a better AI platform for us to develop AI code.
They have a lower cost compared to some of the biggest brands.
What needs improvement?
I think Dell Business Laptops still have some room for improvement from a cost perspective.
Time saving is more important for us.
For how long have I used the solution?
I have been working in my current field for nine months.
What do I think about the stability of the solution?
I think Dell Business Laptops have fewer issues compared to other brands, and there is a quick response time for repairs, which gives us a better selection compared to other brands.
What do I think about the scalability of the solution?
Dell Business Laptops are easy to scale to other kinds of business needs.
How are customer service and support?
Customer service is good and responds within 24 hours.
Which solution did I use previously and why did I switch?
We do not use any other solution.
How was the initial setup?
With the corporate decision to define Dell Business Laptops as our business laptop, I think they are more durable and also easy to deploy, and there is a better, faster service provider in terms of criteria.
What about the implementation team?
We have direct contact with Dell sales personnel, and we have a corporate team and account to purchase our Dell Business Laptops.
What was our ROI?
I have had a good experience with Dell Business Laptops for 10 years, so it gives overall satisfaction for us as a business user. I would say the return on investment is good.
What's my experience with pricing, setup cost, and licensing?
Our top priorities when selecting laptops for our organization are that they are durable and cost-competitive, and that is our selection criteria for our new laptops.
Which other solutions did I evaluate?
We also evaluated other laptop brands, and Lenovo was part of our consideration.
What other advice do I have?
You could offer a lower-cost version for some basic business users.
I think you need to find the right laptop model for different users because some of them are developers who need high-end laptops, but some users only use it for business systems, like MES, so they only need a lower grade of laptop.
Dell provides different kinds of security protocols to access the laptop, so it is better to use.
Users should look for the laptop model they need in terms of the technology required.
I would rate this product a 9 out of 10 overall.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
Flag as inappropriateCyber Defense & Incident Response Lead at a financial services firm with 11-50 employees
Reliable laptops have boosted secure collaboration, supported backups, and improved ROI
Pros and Cons
- "My experience with Dell Business Laptops is good, emphasizing user experience, strong security, and comfort with high-end applications, all of which drive productivity and support the organization for the long term."
- "There are areas for improvement in Dell Business Laptops, and I believe the team is already working on enhancements with AI capabilities."
What is our primary use case?
I have been using Dell Business Laptops for many years, and in both my previous and current organizations, Dell Business Laptops have been the standard choice. In my current organization, we have been using Dell Business Laptops for four years.
The main use case for Dell Business Laptops at my current organization is that our end user laptops have been provided for operational purposes, and when it comes to backup, we rely on Dell Business Laptops for reliable protection.
My team uses Dell Business Laptops day-to-day for the operational activities performed by the operations team, end users, and developers.
One unique aspect of how Dell Business Laptops are used in my organization is that we sync Dell Business Laptop data with our backup tool, which is helpful for data retrieval.
What is most valuable?
The best features of Dell Business Laptops include speed, and we are not experiencing hard drive or heat issues during operational use. The speed helps with running applications that require larger capacity.
The speed and support features of Dell Business Laptops have enabled my team to successfully test an application that requires larger capacity. When we used Dell Business Laptops, the process became easier during the proof of concept phase of the project.
Dell Business Laptops have positively impacted my organization overall with very good collaboration, and we are satisfied with the support for Microsoft applications. I would rate Dell Business Laptops an eight out of ten.
Collaboration has improved significantly, with specific outcomes including the ease of accessing SMB traffic and servers, as well as the robust encryption capabilities of Dell Business Laptops.
Dell Business Laptops are stable and offer good scalability.
What needs improvement?
There are areas for improvement in Dell Business Laptops, and I believe the team is already working on enhancements with AI capabilities. I hope to see built-in features for AI by next year.
Regarding improvements needed for Dell Business Laptops, one specific change I wish to see is increased RAM running capacity alongside built-in AI capabilities. I hope the inclusion of AI will not reduce speed.
Dell Business Laptops could be improved by incorporating more AI capabilities while maintaining process speed for high-end applications.
Currently, there are no additional improvements needed for Dell Business Laptops from my perspective.
For how long have I used the solution?
I have been working in my current field for almost twelve years, and I have been using Dell Business Laptops in my current organization for four years.
What do I think about the stability of the solution?
Dell Business Laptops are stable.
What do I think about the scalability of the solution?
The scalability of Dell Business Laptops is good.
How are customer service and support?
Customer support for Dell Business Laptops is very good, with service provided even for remote employees, which is a positive aspect.
Which solution did I use previously and why did I switch?
We have been using Dell exclusively and have not switched solutions.
How was the initial setup?
My experience with pricing, setup cost, and licensing for Dell Business Laptops has been good. We found Dell Business Laptops not very expensive compared to competitors and had a positive experience with licensing.
What was our ROI?
Dell Business Laptops have improved my company's ROI by increasing application compatibility.
Dell Business Laptops have positively impacted my company's bottom line through longer hardware life, leading to financial savings.
Dell Business Laptops have positively impacted my IT support efficiency by contributing to the longevity of laptop use by end users, which helps with cost and ROI.
I have seen a return on investment with Dell Business Laptops, marked by good time savings due to reduced end-user ticket issues, allowing us to allocate resources to other tasks.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Dell Business Laptops has been good. We found Dell Business Laptops not very expensive compared to competitors and had a positive experience with licensing.
Which other solutions did I evaluate?
Lenovo was evaluated before choosing Dell Business Laptops, but we ultimately went with Dell.
What other advice do I have?
Since deploying Dell Business Laptops, I have seen good user satisfaction scores.
If I were recommending Dell Business Laptops to a peer, I would highlight the user experience and the important aspect of security.
My experience with Dell Business Laptops is good, emphasizing user experience, strong security, and comfort with high-end applications, all of which drive productivity and support the organization for the long term.
Dell Business Laptops have supported my organization's hybrid workforce by providing good connectivity, especially with VPNs.
When selecting laptops for my organization, user experience is the top priority, along with compatibility with the applications we use.
When I chose Dell Business Laptops, I was addressing the challenge of providing a good user experience, as we have many applications that require compatibility on both lower and higher-end systems.
I chose Dell Business Laptops over other brands primarily due to better data encryption, speed, and reliability.
Dell Business Laptops' compatibility with our applications is an additional advantage.
The security features of Dell Business Laptops align very well with my organization's needs, particularly the robust security provided by encryption, which is a major aspect we find helpful.
My advice for others looking into using Dell Business Laptops is that they are reliable, secure, and provide good ROI. I would rate my overall experience with Dell Business Laptops a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
Flag as inappropriateReliable business laptops have supported long-term productivity and smooth daily operations
Pros and Cons
- "Dell Business Laptops stand out for their consistency, and they have positively impacted my organization through their reliability and stability."
- "My experience with pricing, setup cost, and licensing is that they are a little bit high, but it is acceptable."
What is our primary use case?
My main use case for Dell Business Laptops is business usage, as my business users typically employ them. I previously used them for development, but now as a service delivery manager, I use them primarily for business purposes.
I perform service management for the entire JAPAC region, consolidating data from JAPAC using Dell Business Laptops. I use them for creating complex scenarios to help address business needs and simulate those use cases at my end.
In my day-to-day work, I create presentations, write emails, and handle reporting. The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was ensuring business as usual usage with steady and stable performance over a long period of time.
What is most valuable?
The best features Dell Business Laptops offer are speed and reliability, which are particularly helpful for my day-to-day business as usual operations.
Dell Business Laptops stand out for their consistency. They have positively impacted my organization through their reliability and stability.
A specific example where reliability and stability made a real difference for my team and the business includes day-to-day utilization in presentations, speed, performance, and Teams calls. Dell Business Laptops have supported my organization's hybrid workforce, as both productivity and reliability have improved.
Dell Business Laptops impact my IT support efficiency and overall business continuity positively, and they provide strong support.
What needs improvement?
The hinges could be improved, as I have seen many cases where the hinges give way. While battery performance is good, improved hinges would be beneficial, and the warranty could be increased to five years, which would help sustain the environment.
I have not noticed any other needed improvements. I would not like to see additional features included in the next release of Dell Business Laptops.
For how long have I used the solution?
I have been in my current field for twenty-two years.
What do I think about the stability of the solution?
Dell Business Laptops are stable.
What do I think about the scalability of the solution?
The scalability of Dell Business Laptops is good.
How are customer service and support?
The customer support is good. I would rate the customer support of Dell Business Laptops a nine on a scale of one to ten.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that they are a little bit high, but it is acceptable.
What was our ROI?
I have seen a return on investment, and I can share relevant metrics such as time saved. Since deploying Dell Business Laptops, I have seen measurable outcomes such as improved productivity.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that they are a little bit high, but it is acceptable.
Which other solutions did I evaluate?
Before choosing Dell Business Laptops, I did not evaluate other options. I chose Dell Business Laptops over other brands I was considering because we have been using Dell for a long time, and we rely on its reliability.
What other advice do I have?
Regarding Dell Business Laptops' AI capabilities, I believe its governance and security are good. The accuracy and reliability of output are good.
In terms of IT procurement, I am an influencer and a decision-maker in certain cases. My top priorities when selecting laptops for my organization include prompt responses.
The security features of Dell Business Laptops are good and align with my organization since they satisfy our needs. I rate Dell Business Laptops an eight out of ten because of its consistency and reliability.
My advice to others looking into using Dell Business Laptops is that I would recommend them. I have given this review a rating of eight.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
Flag as inappropriateSr. Manager IT Operations & Infra at a pharma/biotech company with 1,001-5,000 employees
Reliability and strong support have boosted hybrid admin work and user productivity
Pros and Cons
- "If I were recommending Dell Business Laptops to a peer, I would say I always prefer Dell just because of their productivity, laptop speed, and excellent support."
- "I wish the battery of Dell Business Laptops would improve more and become more reliable."
What is our primary use case?
My main use case for Dell Business Laptops is mostly for managing admin tasks, admin parts, managing Microsoft 365, managing Google Workspace, automation, and many more related to networks. I run PowerShell scripts for Microsoft 365 and managing and migrating user mailboxes, security postures regularly.
How has it helped my organization?
Dell Business Laptops have positively impacted my organization through user satisfaction. The specific results my end users experienced since switching to Dell Business Laptops include user satisfaction and productivity improvements. Since deploying Dell Business Laptops, many users found it has better productivity, and it is a good laptop. Dell Business Laptops have supported my organization's hybrid workforce as we have many salespersons who work remotely.
What is most valuable?
The best features that Dell Business Laptops offer, starting with Dell XPS which is very lightweight, is something I am happy to carry. The lightweight design of Dell XPS is beneficial for my day-to-day work and productivity, and on top of that, it is very fast. The display quality of Dell Business Laptops is good.
The Copilot key is a feature on Dell Business Laptops that is very easy to use to open the Copilot application. While searching for anything, I use the Copilot key, and it improves searching the data more efficiently.
The security features of Dell Business Laptops align with my organization's needs as it keeps updating on the security patches. These security updates have helped my organization by keeping our system safe.
What needs improvement?
I wish the battery of Dell Business Laptops would improve more and become more reliable. Although customer support for Dell Business Laptops is good, improvement in the battery is really necessary. There are no additional improvements needed for Dell Business Laptops that we have not discussed yet.
For how long have I used the solution?
I have been working in my current field for more than twenty-one years.
What do I think about the stability of the solution?
Dell Business Laptops are stable. In my experience, Dell Business Laptops are stable with no issues regarding reliability or performance, and they are the best.
What do I think about the scalability of the solution?
Dell Business Laptops are scalable as we bought around two hundred fifty laptops within a span of one and a half to two years.
How are customer service and support?
Customer support for Dell Business Laptops is good. I chose Dell over other brands I was considering just because of the support, which was the deciding factor. I bought all of the systems and servers, which are Dell only in our company. In my experience, Dell Business Laptops are stable with no issues regarding reliability or performance, and they are the best.
Which solution did I use previously and why did I switch?
I previously used other OEMs including HP and Lenovo, and we switched to Dell just because of the service, and we are happy with Dell service.
How was the initial setup?
My experience with pricing, setup cost, and licensing for Dell Business Laptops is that if you compare it with other OEMs, it is slightly high, but the reliability is there.
What about the implementation team?
Dell Business Laptops have supported my organization's hybrid workforce as we have many salespersons who work remotely.
What was our ROI?
I have not seen money saved but have seen time saved since we switched to Dell Business Laptops.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing for Dell Business Laptops is that if you compare it with other OEMs, it is slightly high, but the reliability is there.
Which other solutions did I evaluate?
Before choosing Dell Business Laptops, we evaluated other options including Lenovo, Acer, and HP, but finally, we went with Dell only.
What other advice do I have?
If I were recommending Dell Business Laptops to a peer, I would say I always prefer Dell just because of their productivity, laptop speed, and excellent support. We do not feel that other laptops give such fantastic support as Dell gives to customers. To another IT leader or buyer on the fence about choosing Dell for their commercial fleet, I would advise that if you go with Dell, you will get good support from Dell. No other OEMs can give such good support. The advice I would give to others looking into using Dell Business Laptops includes focusing on reliability, performance, and the support aspect. I would rate this review as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Apr 29, 2026
Flag as inappropriateIT Analyst at SONI
Modern laptops have supported a smooth Windows migration and improved user satisfaction
Pros and Cons
- "Dell Business Laptops offer reliability, strong performance, and represent a safe investment for at least the next ten years at minimum."
- "However, the device seems slightly thicker than the earlier 5350 models."
What is our primary use case?
My role and responsibilities in IT procurement involve moving into IT infrastructure. During my first month, I focused on learning how the company migrates from an old IT operating system to a new one. Specifically, we transitioned from Windows 10 to Windows 11, and my role involved distributing new Dell Business Laptops Pro Plus 13 units. I worked on the cloud side of InTune, deploying applications and ensuring the laptops remained compliant by syncing them, verifying they had all required policies, and migrating users from their old devices to the new ones.
The Dell Business Laptops enable access to Citrix, allowing users to access on-premises resources and use specific applications on the laptop itself. AutoCAD and Microsoft Office applications run smoothly without any speed-related issues.
What is most valuable?
My top priorities when selecting laptops for my organization are reliability and how dependable they are.
Users were satisfied with the size, screen quality, and responsive feedback from the touchscreens. Overall, they were happy with the performance because these are quality laptops.
Regarding measurable outcomes, user experience surveys indicated that all users were happy with the satisfaction levels. I was a core part of the Windows 11 team for our company, and I noticed that during the first week, users experienced struggles because the zero-touch deployment prevented them from accessing on-premises services. That was the only challenge they encountered, but overall, they were very satisfied with the device.
What needs improvement?
I have used the older Latitude and Inspiron models previously. Compared to those, the new Dell Business Laptops Pro ones appear very polished. However, the device seems slightly thicker than the earlier 5350 models. If the thickness could be reduced somewhat, that would be an improvement.
For how long have I used the solution?
I have been using this solution for a year and three months.
What do I think about the stability of the solution?
My experience with the laptops has been reliable, though initially it was somewhat inconsistent. However, three to four months down the line, once you become comfortable with the device, it performs quite smoothly.
Which solution did I use previously and why did I switch?
Previously, the organization was using the 5530, 40s, and 50s series.
What other advice do I have?
Dell Business Laptops offer reliability, strong performance, and represent a safe investment for at least the next ten years at minimum.
From a business perspective, I emphasize reliability heavily because that is fundamental to our decision-making. As a business, the key consideration is how long the device will last. These laptops are a reliable choice, and I would recommend them.
I provided this review with a rating of 9.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 15, 2026
Flag as inappropriateIT Support Technician at El Paso County
Standardized laptops have supported hybrid work and improved user satisfaction and security
Pros and Cons
- "If I were recommending Dell Business Laptops to a peer, I would say the quality of Dell Business Laptops is exceptional."
- "I wish Dell would bring back the option to upgrade the memory; some of the new models don't allow you to upgrade the RAM because it's soldered on, so you get what you get."
What is our primary use case?
Our current company has been using Dell Business Laptops for 13 years, ever since I've been there. Regarding the security features of Dell Business Laptops, we now use Microsoft Defender after leaving Sophos.
Dell Business Laptops have supported our organization's hybrid force, and I can see the difference from before with HPs and Acers; we've now been a full-blown environment of Dell. When we chose Dell Business Laptops for our organization, we wanted to keep them up to date and standardized.
Right now, we're currently using the Latitudes, but we're going to be using the new Pro soon.
How has it helped my organization?
Since deploying Dell Business Laptops, there have been improvements and satisfaction of the customers.
What is most valuable?
Efficiency, speed, and storage are my top priorities in selecting laptops when I choose them.
Using the new Dell Business Laptops that we're getting has allowed us to support what users want; we have to make sure they're happy with the quality we have currently buying, make sure we have enough quantity for them, the speed, make sure it doesn't lag down, and it's efficient.
The security features of Dell Business Laptops, including the biometrics, the thumb press, and the cameras, are good quality. Since switching to Dell Business Laptops, our end users have experienced everything.
What needs improvement?
I wish Dell would bring back the option to upgrade the memory; some of the new models don't allow you to upgrade the RAM because it's soldered on, so you get what you get.
For how long have I used the solution?
I have been working in my current field for 23 years.
What other advice do I have?
I chose Dell over other brands because of the quality.
If I were recommending Dell Business Laptops to a peer, I would say the quality of Dell Business Laptops is exceptional. People want good quality products, and Dell has improved a lot over the years, making customers happy. I tell another IT leader who's on the fence about choosing Dell for their commercial fleet that Dell is the way to go.
My experience with Dell Business Laptops is one of satisfaction. I give Dell Business Laptops a rating of 10 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 23, 2026
Flag as inappropriateData engineer at a tech vendor with 10,001+ employees
Reliable lightweight laptop has boosted multitasking for data pipelines and client VDIs
Pros and Cons
- "When I switched from a Lenovo ThinkPad to a Dell 14 Pro for my present project, the time it took me to complete a task improved significantly."
- "One thing is that sometimes if I charge and use my Dell Business Laptop continuously for three to four hours, it will heat up."
What is our primary use case?
I have been using Dell Business Laptops for the past five years. During my college, I used a Dell Inspiron 5310, and currently, working at Cognizant, they have provided me a Dell 14 Pro, which I am currently using for my project.
My office Dell Business Laptop, I use for mostly data engineering to build pipelines, to monitor pipelines, to run Python scripts, and using a virtual machine. My personal Dell Business Laptop, I use for learning, coding, creating dashboards for my personal projects, and sometimes entertainment.
What is most valuable?
One of the best features Dell Business Laptops offer is the reliability of this laptop, how lightweight it is, and how easy it is to carry. In my current project, I am using two client VDIs. It allows me to multitask from different VDIs, and it will not cause any heating issues. I can use my laptop continuously for four to five hours without any heating issues.
I appreciate how easy it is to increase the RAM and how easily I can replace the SSD to maintain my work and also extend the working condition of the laptop.
The refresh rate of my Dell Business Laptop is very high. The screen display is quite significantly improved since my previous laptop. The battery capacity is also increased. I used to travel through a cab from my home to office, and when there is an emergency, I used to work while traveling in the cab. If there is almost 60% charging, I can easily work for another one and a half hour to two hours and multitask at the same time.
They are strong and resistant. Once I poured a glass of water on the laptop by mistake, but I could easily clean it with a cloth, and there was no effect on the keyboard or the operating system.
The user interface is straightforward, and anyone who has minimal knowledge on how to use a laptop or how to control these computers can easily switch to Dell Business Laptops and work as soon as possible.
What needs improvement?
One thing is that sometimes if I charge and use my Dell Business Laptop continuously for three to four hours, it will heat up. The cooling of the system takes quite a long time compared to other laptops. Additionally, the cost factor is a consideration, as other company laptops providing similar features are somewhat cheaper than Dell Business Laptops. I think both of these criteria are somewhat drawbacks.
The build quality, the design, and the software's processing are all fine except for the cooling and the price factor.
Which solution did I use previously and why did I switch?
I previously used a Lenovo ThinkPad, but since it was not durable for my current project and current tasks, I requested a change to another laptop, and they gave me a Dell 14 Pro. Since then, the working of the laptop and the speed at which I am completing tasks have gradually increased significantly.
What was our ROI?
When I switched from a Lenovo ThinkPad to a Dell 14 Pro for my present project, the time it took me to complete a task improved significantly. The amount of time I used to sit in front of the laptop has reduced because of the speed of Dell Business Laptops. It reduced strain in my eyes and allowed me to work on some other personal items and learn new things because of the fast processing of this laptop. I have already got my return on investment, and I am enjoying the profit of this laptop.
What's my experience with pricing, setup cost, and licensing?
Pricing was good, and for my personal Dell Business Laptop, when I bought my Dell, they also gave me a lifetime Microsoft free account, so it was very useful to use Microsoft Word and PowerPoint for my projects. It was very cost-friendly for my personal laptop.
What other advice do I have?
One recent task which I am working on with my Dell 14 Pro for work is in my project where we are using legacy systems such as Informatica, and we are transforming it into GCP BigQuery. I am currently developing DAGs which will connect to Redshift, transform data, and load it into BigQuery.
I have two client VDIs on my Dell Business Laptops. Previously, I had another version of a laptop that was not Dell, I believe it was a Lenovo. In that laptop, it did not support multitasking. Later, I requested my team to change my laptop, and they changed it to a Dell 14 Pro. Since then, I can work on my personal Windows and also client VDI without any restriction and no heating issues from the laptop.
In my daily personal use, I use a Dell Inspiron 5310, which I purchased four years ago. It has been good, but I changed the SSD recently because there was a motherboard issue. It was fine for four years.
If I keep a full charge, I can easily work for two to three hours before I need to plug in the charger again, even when I multitask and work on client VDI.
I am not sure of the technical terms regarding the security aspect, but I think in my Dell Business Laptop, the security is quite standard as we are working on client VDI.
I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Mar 29, 2026
Flag as inappropriateProject manager at a computer software company with 5,001-10,000 employees
Reliable business laptops have improved daily productivity and support secure hybrid work
Pros and Cons
- "In a few sentences, I would sum up my experience with Dell Business Laptops as fantastic and marvelous."
- "Dell Business Laptops can be improved with longer battery life."
What is our primary use case?
My main use case for Dell Business Laptops in my organization is day-to-day business work. A quick specific example of what that looks like is using the laptop for email.
Besides email, I rely on Dell Business Laptops for other main tasks such as spreadsheets and video calls. I do video calls often on Dell Business Laptops, and my experience with them has been very frequent, especially during project meetings and other meetings.
What is most valuable?
The best features Dell Business Laptops offer for my work are fast and efficient performance. The specific features I appreciate most in Dell Business Laptops are quality and security.
When it comes to security, the feature I find most valuable is Secure Boot. Dell Business Laptops have positively impacted my organization because they help improve productivity. They have made my team more productive and cooperation is easier.
Since using Dell Business Laptops, we have seen specific examples such as faster project completion and fewer challenges in remote work. Dell Business Laptops improve my IT support efficiency and overall business continuity with better performance.
What needs improvement?
Dell Business Laptops can be improved with longer battery life. Besides battery life, I wish to see improvements in performance. When I chose Dell Business Laptops for my organization, my specific challenges were focused on battery life and performance.
For how long have I used the solution?
I have been working in my current field for ten years.
What do I think about the stability of the solution?
Dell Business Laptops are stable.
What do I think about the scalability of the solution?
Dell Business Laptops can scale well.
How are customer service and support?
The customer support for Dell Business Laptops is better, providing superior customer support. I would rate the customer support on a scale of one to ten as a perfect score of ten.
Which solution did I use previously and why did I switch?
I did not previously use a different solution.
How was the initial setup?
My experience with pricing, setup cost, and licensing has been characterized by cheaper costs.
What about the implementation team?
We use AWS and Google as our cloud providers. I did not purchase Dell Business Laptops through the AWS Marketplace.
What was our ROI?
I have seen a return on investment, with metrics showing a twenty percent saving and money saving.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing has been characterized by cheaper costs.
Which other solutions did I evaluate?
Before choosing Dell Business Laptops, I did not evaluate other options.
What other advice do I have?
If I were recommending Dell Business Laptops to a peer, I would say they are secure, durable, and have great performance. To another IT leader or buyer on the fence about choosing Dell Business Laptops for their commercial fleet, I would emphasize their security and performance.
My advice to others looking into using Dell Business Laptops is to focus on security and performance. Since switching to Dell Business Laptops, my end users have experienced productivity improvements. We have seen measurable outcomes since deploying Dell Business Laptops, such as significant productivity improvement. I have noticed faster task completion and higher satisfaction among my team since using Dell Business Laptops.
In a few sentences, I would sum up my experience with Dell Business Laptops as fantastic and marvelous. Dell Business Laptops have supported my organization's hybrid workforce and have helped improve daily employee productivity and device reliability. Dell Business Laptops do impact my company's bottom line in the form of financial savings thanks to a longer hardware life cycle and reduced IT support costs. I would rate this review with a perfect score of ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Updated: September 2026
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