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reviewer2908233 - PeerSpot reviewer
Associate Consultant at a computer software company with 501-1,000 employees
MSP
Top 20
Oct 7, 2026
AI-ready laptops have boosted edge workloads and improved secure hybrid productivity
Pros and Cons
  • "Dell Business Laptops have positively impacted my organization as my organization truly appreciates Dell as a partner, and they provide excellent products that fulfill all business needs."

    What is our primary use case?

    My main use case for Dell Business Laptops is that I have been helping clients deploy them and engaging in some implementation myself.

    I can provide a specific example of how I have helped a client deploy Dell Business Laptops by assisting in deals where customers are purchasing Dell laptops and providing insight on the Intel side of things.

    How has it helped my organization?

    Dell Business Laptops have positively impacted my organization as my organization truly appreciates Dell as a partner, and they provide excellent products that fulfill all business needs.

    A specific outcome that demonstrates how Dell laptops have benefited my organization is improved efficiency, particularly on the AI PC and Copilot+ PC front, as many workloads have now been pushed to the edge and Dell PCs provide that functionality and capability.

    Dell laptops have supported my organization's hybrid workforce, improving daily employee productivity and device reliability, as Dell is a very stable and well-performing platform.

    What is most valuable?

    The best features Dell Business Laptops offer include exceptional battery life, as well as AI features and the ability to handle AI workloads.

    Regarding the battery life and AI features of Dell Business Laptops, I believe the Copilot+ PC and AI PC features are something that many customers are seeking, and especially with these added functionalities surrounding AI, that is a highly relevant topic for Dell PC.

    Regarding Dell Business Laptops' AI capabilities, I believe its governance and security are top-notch, and I believe many customers appreciate knowing they can trust Dell with their data being secure and governed properly throughout their organization.

    Regarding Dell Business Laptops' AI capabilities, I believe its accuracy and reliability of output varies between models, but as far as the hardware side of things, it provides an excellent platform for AI products to operate upon and deliver accurate results.

    I choose XPS over the other Dell lines or other brands because many customers truly appreciate the performance that it provides and also the clean appearance of the device.

    The security features of Dell XPS laptops align very well with my organization's and my clients' needs, as they are well-developed and meet many of our customers' requirements.

    For how long have I used the solution?

    I have been using Dell Business Laptops for approximately two years.

    Buyer's Guide
    Dell Business Laptops
    October 2026
    Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
    919,894 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    Dell Business Laptops are stable.

    What do I think about the scalability of the solution?

    Dell Business Laptops' scalability is very good and can meet almost any organization's size requirements.

    How are customer service and support?

    The customer support for Dell Business Laptops is excellent.

    Which solution did I use previously and why did I switch?

    I previously used different solutions before Dell Business Laptops, as I work in a vendor-agnostic organization, so we use all different solutions such as Dell, HP, Surface, Lenovo, and others.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing for Dell Business Laptops has been excellent, and I have received the support when needed.

    Which other solutions did I evaluate?

    Before choosing Dell Business Laptops, I evaluated other options, including all the major vendors.

    What other advice do I have?

    I rate Dell Business Laptops a 10 out of 10.

    I chose a 10 because the AI functionality, combined with excellent security and excellent visibility, really sets Dell Business Laptops apart for me.

    Dell Business Laptops are deployed in my organization mostly on-premises, but there is some hybrid cloud deployment as well.

    When we use hybrid cloud for Dell Business Laptops, my organization is more vendor-agnostic, so we typically have a mix of many of the major cloud providers.

    As a solution specialist, my role and responsibilities when it comes to IT procurement involve highlighting some of Intel's features, how Intel sets itself apart in the market, and identifying the best Intel solution for the customer.

    My top priorities when selecting laptops for my organization or recommending them to clients focus on identifying the clear performance outcomes the customer wants, whether they are looking to optimize price, battery life, efficiency, AI workloads, or compute.

    The Dell PC line I review most often is definitely XPS.

    For another IT leader or buyer who is uncertain about choosing Dell for their commercial fleet, I would provide them an unbiased view of Dell and other partners, and if Dell is clearly the best performer, I would recommend that.

    For others considering Dell Business Laptops, I believe if they are seeking a laptop with AI functionality, security, and stability, it is definitely an option to heavily consider.

    My overall rating for Dell Business Laptops is 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner, Reseller
    Last updated: Oct 7, 2026
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    Brian Ortega - PeerSpot reviewer
    Desarrollador Python at a comms service provider with 10,001+ employees
    Real User
    Top 20
    Sep 25, 2026
    Reliable work companion has supported daily development tasks and reduced hardware-related downtime
    Pros and Cons
    • "Dell Business Laptops have positively impacted my organization in that we do not need to upgrade the equipment so often, since these business laptops last longer."
    • "Creating a model that includes the numeric pad could improve Dell Business Laptops."

    What is our primary use case?

    Dell Business Laptops serves as my everyday work tool in my day-to-day work. I access the services that my company offers through it. Out of curiosity, I use Microsoft Teams daily and Visual Studio Code daily to maintain the applications.

    What is most valuable?

    I consider the best features offered by Dell Business Laptops to be the hardware it has, since with it I can correctly perform my activities without experiencing any kind of delay due to any bad component. The camera and microphone included with the device are optimal for joining any meetings that may occur.

    Regarding the hardware, all three components—the processor, hard drive, and RAM—are especially useful to me, allowing me to perform my tasks better.

    The durability of these business machines is relevant since they can last many years and still be on par with newer models that are perhaps not as powerful.

    Dell Business Laptops have positively impacted my organization in that we do not need to upgrade the equipment so often, since these business laptops last longer. In this way, it also allows us to reduce costs by not having to constantly buy laptops.

    What needs improvement?

    Creating a model that includes the numeric pad could improve Dell Business Laptops. I think one probably already exists, but this numeric pad is indeed necessary. An add-on could be created for laptops that don't include it.

    The battery could be deactivated in some way from the operating system so it doesn't have to be constantly charging and discharging. For example, in my case, I use the laptop in a single place and I always have it connected to the charger because I don't use it elsewhere.

    For how long have I used the solution?

    I have been using Dell Business Laptops for approximately three years.

    What do I think about the stability of the solution?

    I consider Dell Business Laptops to be a stable solution.

    What do I think about the scalability of the solution?

    Dell Business Laptops adapts efficiently as you grow.

    How are customer service and support?

    I don't know about the customer support for Dell Business Laptops; I have never had to use it.

    Which solution did I use previously and why did I switch?

    Before Dell Business Laptops, I did not use another solution.

    What was our ROI?

    I have noticed a visible return on investment, such as less technical support. During these three years I have not had to go to technical support for any specific failure in my Dell device.

    Which other solutions did I evaluate?

    Before choosing Dell Business Laptops, I honestly don't know if I evaluated other options or brands, but I have seen that Dell Business Laptops are among companies' preferred choices. I imagine it is because of their durability.

    What other advice do I have?

    My advice to others who are considering using Dell Business Laptops is that they first see if it meets their needs, and that they run a test. In this way, they will be able to consider if it is a very good option, which I personally do recommend. I would rate this review nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 25, 2026
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    Buyer's Guide
    Dell Business Laptops
    October 2026
    Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
    919,894 professionals have used our research since 2012.
    reviewer2897265 - PeerSpot reviewer
    Associate Dorector at a financial services firm with 10,001+ employees
    Real User
    Top 20
    Sep 9, 2026
    Secure performance has supported daily vulnerability analysis and strengthened cyber resilience
    Pros and Cons
    • "Performance-wise, they have been far better than their competitors, so they are definitely a boost for the organization."
    • "I see room for improvement as AI is the future and it is the era of AI."

    What is our primary use case?

    My main use case for Dell Business Laptops involves our regular day-to-day activity in the IT division, as their laptops are very efficient and performance-driven. I have been working in the security division for UBS for the last nine years, and we have been using Dell Business Laptops quite regularly in our regular day-to-day activities.

    As an example of a task where I relied on Dell Business Laptops, being in the security division, the laptop has been very secured. When we work in a very high-paced, driven activity in terms of identifying the vulnerabilities that might impact UBS as an organization, the laptop has been quite beneficial in ensuring they act based on the expected performance and maintaining a security environment for the organization, with our own internal cyber resilience capabilities.

    Regarding how Dell Business Laptops fit into my team's workflow, it is very performance-driven, so it has definitely been a great boost for the overall organization.

    What is most valuable?

    In my experience, the best features that Dell Business Laptops offer are performance and cyber resilience capabilities.

    The cyber resilience capabilities within Dell Business Laptops are effective for my team because we have antivirus integrated within the laptop, which has been a great boost, ensuring that we are least affected by cyber threats. Internally, from an infrastructure perspective, they have been quite resilient.

    Dell Business Laptops have positively impacted my organization as we do not have any major hiccups. Performance-wise, they have been far better than their competitors, so they are definitely a boost for the organization.

    What needs improvement?

    I see room for improvement as AI is the future and it is the era of AI. Possibly with the various AI capabilities being scalable within the laptop would definitely make an edge for Dell.

    I have already covered the AI part, and definitely, with AI comes a bit of risk, so Dell can definitely consider improving the cyber resilience further to address the new threats that might come in the future.

    Regarding Dell Business Laptops' AI capabilities, I think they have put an edge in terms of governance and security. Cyber resilience is one of the strong areas where they have embedded cyber resilience within Dell Business Laptops, and with the new threats that are coming, Dell can improve a bit.

    For how long have I used the solution?

    I have been using Dell Business Laptops for the last nine years.

    What other advice do I have?

    When I chose Dell Business Laptops for my organization, I was trying to address the performance and cyber resilience needs.

    I chose Dell over the other brands I was considering because the way Dell is adopting AI into their laptops is something that has put Dell on an edge compared to their competitors. The security features of Dell Business Laptops very matched the expectations we were anticipating from them in terms of cyber resilience. The cyber capabilities were being scaled up, which gives them an edge over their competitors.

    My advice for others who are considering using Dell Business Laptops is to definitely be a part of the Dell technology forum. They will know how Dell has evolved within the past few years, particularly in the era where we are actually moving to an AI stage. The way Dell has adapted AI has been a great jump, and definitely, in terms of performance, things have improved a lot. Data management, performance, and cyber resilience will definitely put an edge against their competitors and that is what should be the driver overall. I give this product a rating of nine out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 9, 2026
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    reviewer2842896 - PeerSpot reviewer
    Technical Director, Msi Transition & Transformation, Enterpise Architecture at a consultancy with 10,001+ employees
    Real User
    Top 20
    May 18, 2026
    Daily digital collaboration has become seamless and supports all agile project activities
    Pros and Cons
    • "Dell Business Laptops positively impact my organization by supporting everything we do, as we are a digital team doing digital management for large customers, and Dell Business Laptops are an integral part of the day-to-day operation."
    • "The only drawback is that nobody informs us about what happens at the end of a term, whether it is three years, four years, or five years, when support ends."

    What is our primary use case?

    Dell Business Laptops is my endpoint for business. I rely on Dell Business Laptops in my daily work to run all my Agile DevOps project activities in Microsoft Teams.

    I use Dell Business Laptops all day, every day, handling everything, including email, virtual meetings, and one-on-one chats. All our reporting is done, all of our business operations are digitized and go through Dell Business Laptops.

    What is most valuable?

    The best features of Dell Business Laptops are its familiarity overall and the complete package.

    The features of familiarity and complete package stand out for me because the Latitude series laptops for business have always been the mainstay laptop for our use cases. It is the right size, it has the right backlighting, and it provides ease of operation.

    It is a good all-around familiar, easy-to-use laptop that anybody can use. Dell Business Laptops positively impact my organization by supporting everything we do. We are a digital team doing digital management for large customers, and Dell Business Laptops are an integral part of the day-to-day operation.

    What needs improvement?

    Since using Dell Business Laptops, I have noticed consistency in outcomes and improvements. Rated on a scale of one to ten, consistency and reliability would be a nine. The only drawback is that nobody informs us about what happens at the end of a term, whether it is three years, four years, or five years, when support ends.

    There has to be a better way to inform the end user that the laptop has reached end-of-life, which can sometimes be very problematic and impactful.

    I do not think anything else about Dell Business Laptops needs improvement other than end-of-life communication. It fills the use case. I do not have any more concerns about needed improvements. I see you as the technologists who look at improvements, whether that is from a physical perspective, an operating system perspective, or a bundling perspective. I am a superuser, and the laptop does everything I need it to do.

    For how long have I used the solution?

    I have been using Dell Business Laptops for over a decade.

    What do I think about the stability of the solution?

    Dell Business Laptops are stable.

    What do I think about the scalability of the solution?

    The scalability of Dell Business Laptops is more than adequate.

    How are customer service and support?

    I rate the customer support of Dell Business Laptops nine out of ten.

    What other advice do I have?

    My advice to others looking into using Dell Business Laptops is to talk to you. It is a procurement process, and if it all fits—the cost, the business model, and the support model—then adopt it.

    Before we wrap up, I just want to say to keep making good, great products. They will sell themselves. I give this review an overall rating of nine out of ten.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
    Last updated: May 18, 2026
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    Laurence Lim - PeerSpot reviewer
    Solutions Engineer at a tech vendor with 10,001+ employees
    Real User
    Top 20
    Sep 9, 2026
    New laptops have boosted Windows 11 testing performance and enabled faster compatibility checks
    Pros and Cons
    • "In my experience, the best features Dell Business Laptops offer are the sleek look, the comprehensive features, and the overall experience."

      What is our primary use case?

      My main use case for Dell Business Laptops is for development, testing, and performance as my firm is migrating to Windows 11, so I am conducting testing on this platform.

      I use the laptops for development and testing mainly for application compatibility testing and performance. I have to matrix the performance. Additionally, I test integration with items such as Dell hub monitors, so I need to use this laptop to connect to the Dell monitor. At the same time, it connects to our thin client.

      For my main use cases, I do not have a specific project to add, but we are testing the Windows 11 image to ensure it is compatible, has no performance breaks, and works well. At this time, my focus is mainly on POC and testing.

      What is most valuable?

      In my experience, the best features Dell Business Laptops offer are the sleek look, the comprehensive features, and the overall experience. I feel the screen and the resolution are very sharp. Performance-wise, it is quite good overall. I am still in testing, so I cannot definitively identify the main differences at this moment, but the overall experience compared to previous generations is significantly faster and better. The sleek feel and experience are excellent.

      Regarding how the new screen and speed have made a difference in my daily work and testing, I observe that rendering is much faster and I do not experience lagginess. Additionally, toggling between screens and performing tasks such as calculations or working in Excel is very responsive. The performance has been good. When I view a video, there is no lagginess, and it is very crisp and sharp.

      Dell Business Laptops do not currently impact my organization as we primarily use VDI most of the time. However, we have cases that use laptops for building Windows 11 and business needs. I am certain it will impact my organization in determining whether it suits our needs. From my testing, I believe it will help, and I can propose to our procurement team that we can proceed with using this laptop for our future development and business use cases.

      Based on my testing, the specific outcomes I am hoping to achieve for my team and organization by using Dell Business Laptops are centered on the features, travel-light capability, compatibility, and the laptop's performance, which benefits the business. We have existing laptops that are end of life, so we are moving forward. I believe we will use this next for the business case.

      What needs improvement?

      Currently, I do not believe there is much that can be improved on Dell Business Laptops from my perspective. However, I believe Dell is a great company that continues to develop more innovations for us.

      I would like to note that so far there is no need for improvement; you have been doing excellent work. I do not believe there is much room for improvement, but in the future, I think adding more powerful NPUs, increased RAM, and a more powerful CPU in the next generation would be beneficial.

      For how long have I used the solution?

      I have been using Dell Business Laptops recently, having received the device approximately half a year ago.

      What other advice do I have?

      Dell Business Laptops are deployed in my organization on-premise, as our AI infrastructure is both on-premise and cloud-based.

      I would rate Dell Business Laptops a nine out of ten. I chose nine out of ten because my model is not the top-end model. I would say for a business laptop at the higher performance level, I chose the medium range. A nine is the appropriate rating. However, if I were to get the high-performance model, I would rate it ten out of ten.

      For our private cloud deployment, we use GitHub Copilot and large language models.

      In my role and responsibilities regarding IT procurement, I work in solution engineering, so I conduct POC testing for Windows 11 and ensure the stability of the operating system and the hardware. I serve as a technical level three support provider, giving infrastructure support and responsibility. I use telemetry to identify any hardware issues or infrastructure issues.

      With this information, I can actually recommend to the procurement team whether we can proceed with this business laptop.

      While not my top priorities when selecting laptops for my organization, I would recommend and speak to how good this laptop is. Of course, the organization still has a panel discussion about which model to choose. However, I am certain our organization is partnered with Dell, and we will definitely procure business laptops from Dell.

      I rate Dell Business Laptops a nine out of ten overall.

      Which deployment model are you using for this solution?

      Private Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Sep 9, 2026
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      reviewer2843850 - PeerSpot reviewer
      Senior System Analyst at a healthcare company with 5,001-10,000 employees
      Real User
      Top 20
      May 20, 2026
      Standardized lightweight laptops have supported executives with reliable mobility and long battery life
      Pros and Cons
      • "No other brands can really compare to Dell Business Laptops, as they have many great qualities, great features, and great hardware that I would stick with because it is going to work out and your end users will be happy about it too."

        What is our primary use case?

        Dell Business Laptops have been our standard for over 10 years. We are currently conducting a refresh and moving to Dell Pro 7s across the board.

        I joined this organization mid-COVID when the company was focused on providing Dell Business Laptops to users working hybrid or remote roles. They would come into the office sparingly, but providing standard laptops, equipment, docking stations, and monitors ensured a familiar experience when they did visit.

        We are still in the middle of that refresh, so we do not have tight metrics at this time. This is an ongoing effort, and we are currently starting with our IT team before moving on to other end users in the district.

        What is most valuable?

        Usability and battery life are my top priorities when selecting laptops. Many of our laptops go to executives, and if they have a machine that dies too quickly or consistently, they are not happy.

        There are many great features with these laptops. The fact that everything is trending toward USB-C means one dock and one cable makes everything simpler and easier. This is our biggest feature and biggest use case.

        Something that provides many good resources and availability for our end users ensures they never lack for anything. Dell Business Laptops Pro 7 are very light, compact, and easy to use. I do not have a negative thing to say about them.

        What needs improvement?

        There is nothing at the moment.

        For how long have I used the solution?

        I have been in the industry for about eight years.

        How are customer service and support?

        Dell support has been great. Every time we needed something, we always get the extended warranty with the laptop, so if we do have an issue that we cannot fix in-house, we contact Dell support. They will either send a certified technician over or we send it out to them, and it has always been quick with a very great response.

        Which solution did I use previously and why did I switch?

        We have had a long-time partnership with Dell Business Laptops, and even the company I was at before was also a Dell shop, so it is a very familiar product that is very easy to use and user-friendly. Our end users never had a complaint about it.

        No other brands can really compare to Dell Business Laptops. They have many great qualities, great features, and great hardware that I would stick with that. It is going to work out, and your end users will be happy about it too.

        What other advice do I have?

        The usability of Dell Business Laptops, how we can rely on it, and the responsiveness influenced my rating of 9 out of 10, even if it means repeating something.

        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: May 20, 2026
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        Josu Rollón - PeerSpot reviewer
        Manager, IT Infrastructure Business at lks
        Real User
        Top 10
        May 20, 2026
        Reliable laptops have supported our hybrid workforce and provided secure, efficient work
        Pros and Cons
        • "Dell Business Laptops are very good products, they are light, reliable, well-balanced, and very efficient, and if I were recommending Dell Business Laptops to other people, I would say that they are the best value for money."

          What is our primary use case?

          I am currently using Dell Business Laptops 13 Pro for business purposes. I chose Dell Business Laptops over other brands because we are Dell partners, so we use Dell Business Laptops for ourselves, and I think they are very well-balanced.

          How has it helped my organization?

          Dell Business Laptops have supported my organization's hybrid workforce really well because many people are working outside the offices, and they have no problem with the laptops, and everything works fine.

          What is most valuable?

          The features I appreciate over other brands include the software inside, which is very nice. The software is really fine and very reliable.

          The security features of Dell Business Laptops are impressive. I am using facial recognition to log in to my laptop, and it works fine.

          Dell Business Laptops have supported my organization's hybrid workforce really well because many people are working outside the offices, and they have no problem with the laptops, and everything works fine.

          What needs improvement?

          Everything can be improved, so a larger battery duration would be a nice feature.

          For how long have I used the solution?

          My organization has been using Dell Business Laptops for approximately 20 years.

          Which solution did I use previously and why did I switch?

          We never switched from Dell Business Laptops.

          What other advice do I have?

          Dell Business Laptops are very good products. They are light, reliable, well-balanced, and very efficient.

          If I were recommending Dell Business Laptops to other people, I would say that they are the best value for money. I would tell another buyer who is considering choosing Dell Business Laptops for their commercial fleet the same thing.

          My experience with Dell Business Laptops has been very good. The products are very balanced, and I am very happy using them. I would rate this review a 10.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: May 20, 2026
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          IT Service Desk Support Analyst at a construction company with 1,001-5,000 employees
          Real User
          Top 20
          May 19, 2026
          Portable work devices have supported reliable field operations and extended lifecycle value
          Pros and Cons
          • "Since switching to Dell Business Laptops, my end users experience more reliability, for sure."
          • "As of lately, with Dell support, we have had some issues with delays in responses. The time to issues that used to take a day or two to resolve now takes a week, and they are canceling requests and handling it in ways that are problematic."

          What is our primary use case?

          When selecting laptops for my organization, portability and power for certain aspects of the company are the primary considerations. Most of the time it is standard, but we have a lot of field workers, so portability is the main focus.

          In addition to portability, we also address power in certain aspects of the company because we are diverse in what we are doing. We do landscaping, tree work, wetland studies, and quite a wide array of other services.

          What is most valuable?

          The features I found most valuable include the Connected Config for Dell, which allows us to deploy the features we need and ship it day in and day out.

          Since switching to Dell Business Laptops, my end users experience more reliability, for sure. Since deploying Dell Business Laptops, I would say it improved everything, with Dell Business Laptops device life cycle being longer and the cost being significant as well.

          What needs improvement?

          The security part aligns with our organization's needs regarding Dell Business Laptops. A big improvement that could have been made to Dell Business Laptops was the modular USB-Cs, but they fixed that, which has been great.

          For how long have I used the solution?

          I have been in the industry for five years.

          How are customer service and support?

          My experience with Dell Business Laptops support has been pretty responsive. As of lately, with Dell support, we have had some issues with delays in responses. The time to issues that used to take a day or two to resolve now takes a week, and they are canceling requests and handling it in ways that are problematic.

          What other advice do I have?

          If you are recommending laptops to a peer, I would say that if you are looking for performance and power out of a portable laptop, Dell Business Laptops are a strong choice. I would give Dell Business Laptops a rating of nine out of ten.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: May 19, 2026
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          Jillur Rahman - PeerSpot reviewer
          Head Of Information Technology at a healthcare company with 10,001+ employees
          Real User
          Top 5Leaderboard
          Feb 10, 2026
          Long-term adoption has supported reliable hospital operations and centralized laptop security
          Pros and Cons
          • "I especially prefer the support, and that is the main reason I choose Dell Business Laptops."
          • "Regarding Dell Business Laptops, when I compare a 10 year or five year before laptop bill of material with what I am receiving now, the quality has degraded."

          What is our primary use case?

          I am using PowerFlex and PowerVXRAIL along with other Dell products like Dell PowerProtect and Dell PowerEdge. Everything is Dell in our hospital; I use a Dell laptop, all desktops, everything. I am using the Latitude series of Dell Business Laptops, so I am okay with it. There is no problem. In our hospital we have been using Dell Business Laptops for more than 10 years. We are using more than 300 laptops in our network for daily wear and tear of Dell Business Laptops. We have around 600 PCs with OptiPlex, so it is working fine. That is not a problem. Of course, when you have numbers, there is some break and tear always happening. Sometimes it comes from the user experience, but overall it is okay. I am using the OptiPlex model of Dell Enterprise Desktop.

          Normally our operation is not that critical in supporting remote work; we are a hospital. We have around 20 hospitals around the country, so we have less laptops than desktops. For example, we have around 800 desktops and we have only 150 to 200 laptops, not much. So we always use the desktop. We prefer to use it because we are giving patient service.

          What is most valuable?

          The laptops allow for easy management by IT staff. The support is good. As long as it is in warranty, we used to get claims and we get it very smoothly. That is why I prefer Dell, especially the after-sales support and the warranty parts availability. It is good; I always prefer Dell Business Laptops over any other brand when it comes to integrating with my existing IT infrastructure. I do not have any difficulties deploying Dell Business Laptops in my system. We are utilizing the security features like TPM chips and BIOS level protections. I have always, for example, security things, all these things, firmware updates, everything, I am using centrally. I am getting no issue. It is okay.

          What needs improvement?

          I am not getting the chance to use the AI-enhanced performance features such as noise cancellation, high-quality webcams, and fast boot times. I am not getting the ProSupport service provided with Dell Business Laptops. Basically, I have ProSupport only for my server and the data center. For the PC support, normally, I do not take any ProSupport from Dell. I have my own team, so they are doing the repairing and only the parts we always get claims and we get replaced from the local distributor.

          Regarding Dell Business Laptops, when I compare a 10 year or five year before laptop bill of material with what I am receiving now, the quality has degraded. I am talking about the plastic of the body. It does not feel the same before. I have been using the Latitude series for a long time, more than 10 years. Out of this, if I say the last three years, we are getting the product quality, talking about the body, is not the same as the previous version. If I give an example, when you unscrew from the back to open to repair or to clean, sometimes the screw hole gets torn. The bill of material is not the same as before. They should take care because the Latitude series used to provide robust performance. As for performance wise, it is okay, but the bill of material of the outer box should be improved.

          The pricing of Dell Business Laptops is always competitive. It is not high, it is not cheap. Of course, when you are talking about Dell Latitude, it has a higher end price, so it is okay. I would like to see more battery life as an additional feature in the future to make it better.

          For how long have I used the solution?

          In our hospital we have been using Dell Business Laptops for more than 10 years.

          How are customer service and support?

          I would rate their technical support at 9 or 10. The support is good. As long as it is in warranty, we used to get claims and we get it very smoothly. I prefer Dell, which is why I buy Dell. I especially prefer the support, and that is the main reason I choose Dell Business Laptops. I always purchase Dell Business Laptops.

          How would you rate customer service and support?

          Positive

          Which solution did I use previously and why did I switch?

          I have switched to Dell Business Laptops for the last seven to eight years. Before, we were using HP. For more than seven years to eight years, I have been switching to Dell totally. My whole full industry, my full group, they are using only Dell.

          What other advice do I have?

          I am going to stay with Dell in the near future. I would rate Dell Business Laptops a 9 overall. My overall review rating for this product is 9.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: Feb 10, 2026
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          PeerSpot user
          Service Desk Analyst at SS&C Technologies
          Real User
          Top 20
          Oct 22, 2026
          Reliable business laptops have supported developers and finance teams with long-term performance
          Pros and Cons
          • "They are more reliable, and we receive fewer tickets for hardware issues."
          • "I believe the cost is high, especially for Precision models."

          What is our primary use case?

          The specific challenge we addressed when choosing Dell Business Laptops for the organization involved two different types of users: developers who create software for our fintech company, and finance professionals who work with contracts, HR, and client support using the standard model.

          How has it helped my organization?

          Our end users experience improved satisfaction when switching to Dell Business Laptops. Since deploying Dell Business Laptops, measurable outcomes include high user satisfaction. I have spoken with all the developers regularly, and they are very happy with Precision laptops. However, they expressed concerns that the company may transition to Precision models because we started rolling out Latitude devices in some areas with developer specifications, including 64GB RAM and an i7 processor with the Ultra 5550. They worry about potential cost-cutting measures, as those Dell Latitude models are cheaper than Precision.

          What is most valuable?

          The most valuable features in the laptops depend on the work users perform, such as processing speed and RAM.

          Regarding security features, our recent acquisition of a business unit, SSNC, in the UK uses WMS, which is controlled from the Dell cloud. I believe these systems are very secure, known as Dell Thin Client 3340. Compared to normal domain join laptops, these are more secure for our organization.

          What needs improvement?

          The features we are getting are sufficient for our needs. Regarding improvements in build or cost, I believe the cost is high, especially for Precision models. If the cost could be reduced, we could distribute these laptops to more people instead of only developers.

          For how long have I used the solution?

          My organization has been using the laptops for approximately five years, though I believe deployment started before that timeframe.

          What do I think about the stability of the solution?

          The main factor that led me to rate Dell Business Laptops an eight is longevity. They are more reliable, and we receive fewer tickets for hardware issues. These laptops have performed well for five to six years without causing problems.

          Disclosure: My company does not have a business relationship with this vendor other than being a customer.
          Last updated: Oct 22, 2026
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          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
          Updated: October 2026
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          Business Laptops
          Buyer's Guide
          Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.