Dell Business Laptops Reviews

As the Data Center manager, my main use case for Dell Business Laptops is to support my data center operation. I use a Dell PC to log into ServiceNow to handle the ticket, ticketing system, and read the email in my support line or data center operations.

In my opinion, a great feature of Dell Business Laptops is that they are reliable. No problems are important, and I do not want to have to recover because it will cost me a lot of time.

The reliability of Dell Business Laptops, particularly the touch screen, has helped me save time and made my work easier as I can work more easily with it. Sometimes a touch screen helps me.

Dell Business Laptops are so reliable that they have made my organization more effective. The effectiveness means that Dell Business Laptops seldom break down, and the hardware is reliable, which has helped my team become more effective.

If the battery could last longer, it would be better for Dell Business Laptops.

I have been working in my current field for around 20 years, more than 20 years.

Dell Business Laptops feature intelligent AI PC capabilities that are notable regarding governance and security. Regarding the accuracy and reliability of its output, Dell Business Laptops are reliable. Dell Business Laptops are used only on-premises. My overall review rating for Dell Business Laptops is 7.

On-premises

I am currently using Dell Enterprise Laptops. My main use case for them is GPU.

One feature of Dell Enterprise Laptops that I like the most is the GPU.

The benefits I appreciate about the GPU are that we do a lot of modeling in labs, so there are many users that have a need for GPU for 3D modeling, which is why I value this feature.

I can think of a few potential improvements for Dell Enterprise Laptops, such as a bigger drive or more memory.

I would like more memory.

I have been using Dell Enterprise Laptops for five years.

The stability and reliability of the laptops are good. The only issue I sometimes experience is battery problems, but other than that, they are quite stable.

The scalability of the laptops is fine. They scale well with the growing needs of my company or system.

My experience with customer service and technical support is fine.

I would rate the customer service and technical support a 10.

I do not have significant thoughts on the customer support and technical service to share. In the past, sometimes you have to pursue them to get an answer, but most of the time they are very good at providing one.

Positive

My company considered Lenovo and HP before choosing Dell Enterprise Laptops.

The winning selling point was pricing.

The deployment process of the laptops involves an image that gets created for us in-house, and it goes quite smoothly. It is a proven image that we have used for a long time, and I do not personally deploy it myself.

The biggest return on investment for me when using Dell Enterprise Laptops is how fast they are and how they can render images.

My experience with pricing, setup costs, and licensing has been quite good. I do not get too heavily involved in the pricing because someone else handles that, but it is good.

I have not evaluated other CPU vendors.

I am not thinking of switching right now. Overall, I appreciate Dell Enterprise Laptops. I would advise other companies considering these laptops to get them and try them out. I would rate this review a 10.

The primary use cases for Dell Enterprise Desktops and Laptops are that they will be primarily used by help desk agents who'll take calls to record information provided by customers. They work in a part of the Department of Health. There are other employees who work in communications, marketing, and IT as well.

The specific features that I appreciate about Dell Enterprise Desktops and Laptops include good functionality. 

We're all using Office 365, Outlook, and Teams. We're using Adobe Acrobat Pro as one of the apps. It's a good all-around laptop with good connectivity and high performance. 

Dell Enterprise Desktops and Laptops could be better in terms of additional features, however, for our usage, we did look at AI. It's probably not suitable for us at the moment. We're really using it for basic usage, documenting in Word or Adobe Acrobat, just using Teams quite a lot, Microsoft Outlook.

I'm not sure what additional features we'd need at this moment in time. Obviously, the better the performance, the higher the performance, the better for us connectivity-wise. They're very good anyway at that.

I've been in my current field for two years.

I haven't experienced any performance issues or crashes with Dell Enterprise Desktops and Laptops, however, there have been some issues. 

The last batch I received two years ago, the Dell Latitude, had a couple of laptops with camera issues, and probably one or two of those just needed the camera replaced. In some cases, it's probably just a software update that was needed.

Dell Enterprise Desktops and Laptops scale with the growing needs of our company, and we have expanded usage of laptops. At the moment, we have 110 staff. Of that 110, by the time we roll out these ones, 70 of the 110 will have Dell Enterprise Desktops and Laptops. The other 40 or 50 are HP. The plan is to get more, to get up to 110. We will definitely be scaling up.

My experience with Dell support is excellent. I've only ever had to call them probably twice. You have to go through the troubleshooting steps, even though I'm an IT professional myself, that's the right thing to do. 

I find that their troubleshooting is excellent. When they send an engineer, they are here in a few days. They do a good job for us when we need it.

Negative

The primary reason that we are moving from HP laptops to Dell Enterprise Desktops and Laptops is due to historical reasons, possibly a decision before I joined the company, and, under the government office of procurement, we have a contract with Dell for a few years to buy their hardware.

I would rate Dell Enterprise Desktops and Laptops as being in the top range for sure. I used to be with IBM for 20 years, so I would have had Lenovo laptops. They were pretty good.

I have seen a return on my investment. We have an agreed-upon price that is significantly less than the market price, so that would be the return we receive.

My experience with pricing and licensing of Dell Enterprise Desktops and Laptops is that, due to the pricing, we get the laptops probably around four or 500 Euro cheaper than the retail value as we have a contract, an agreed price that the office, the government office of procurement has agreed with Dell.

I hadn't considered other laptops before opting for Dell Enterprise Desktops and Laptops, as I wasn't involved in the negotiations that brought Dell on board, so I'm not aware of their considerations. 

Generally speaking, when it comes to contracts, they will go to at least three different suppliers and they'll get quotes on who they go with. 

Since we have a contract with Dell, all our laptops will come from them. We won't negotiate with anybody else, and that will last for a couple of more years. If we're buying other types of hardware, monitors, we'll get three quotes from different companies, or other peripherals, keyboards and mice. For the laptops, we're exclusively with Dell for the next few years.

You have to get your Windows updates. In our department, updates don't roll down automatically from a server. We're just manually updating remotely. The plan is to eventually have the updates roll out automatically, which would eliminate many problems. Usually, most problems are solved by Windows updates anyway. 

On a scale of one to ten, I would rate Dell Enterprise Desktops and Laptops a ten out of ten.

My primary use case for Dell Enterprise Desktops and Laptops is for work purposes. This includes emails, some design work for slide decks for presentations, and basic administrative tasks.

I particularly appreciate the size of Dell Enterprise Desktops and Laptops, specifically the screen size. It is a bit chunky, at 14 or 15 inches, however, it provides a nice, decent display compared to my last laptop, which was a very old HP model. 

The keyboard is a nice size with a number pad, which is beneficial for a laptop. Most of our company uses Dell because it offers nice pricing and decent quality.

The battery life on Dell Enterprise Desktops and Laptops is not optimal. Though it's an economical laptop, so they probably won't put the best battery in it, the battery life is inadequate even at only six months old. It might get 90 minutes to two hours. I'm uncertain if it's just this specific laptop with a problematic battery, but it hasn't had a great lifespan since I received it.

I received Dell Enterprise Desktops and Laptops about six months ago. It's either a Longitude or Latitude model.

Dell Enterprise Desktops and Laptops are very reliable.

I have never used Dell support previously. We have an IT company that manages all of our IT needs. If we experience any computer or software issues, they are addressed by Dell, so we generally do not contact Dell support. 

I would evaluate the services and support from the third-party company at about seven stars. They tend to be somewhat slow. They're a small enough company themselves, though we have considered potentially switching.

Positive

I used to have a Mac, and prior to that, when it died, I had an HP. Dell Enterprise Desktops and Laptops perform all the functions that I need. From a price perspective for business functions, it's really functional. It's perhaps a bit heavy, and the battery could be improved, but otherwise, our teams find them very manageable.

It offers a nice price for decent quality. 

We considered other laptops before choosing Dell Enterprise Desktops and Laptops, as everyone previously used Macs. From a price perspective, when we decided to update our older devices, we determined Dell was a better fit for our company. As a small media company, our design teams still use Macs, but for all other business functions, everyone now uses Dell computers.

I haven't discovered anything significantly different compared to what I normally use from Dell Enterprise Desktops and Laptops. The operating system is standard, and everything works smoothly. We use Google Workspace, which functions efficiently on the laptop.

I have used other Dell laptops prior to this role, including a Latitude model from around 2004 when I worked for Dell. They are reliable with a lifespan of four or five years, after which it's more practical to purchase a new one rather than attempt repairs.

I would rate Dell Enterprise Desktops and Laptops a seven out of ten. It's very functional, appropriately priced, and while there are potential improvements, it provides everything needed for the price point.

My main use case for Dell Business Laptops involves using them for business.

Regarding how I use Dell Business Laptops, I also do design work.

The best features that Dell Business Laptops offer include capability.

I find the battery life to be a valuable feature of Dell Business Laptops.

The main standout feature for me is the big screen of Dell Business Laptops.

Dell Business Laptops have positively impacted my organization. Dell Business Laptops have had a positive impact by being lightweight, improving productivity, and making my work easier.

To improve Dell Business Laptops, I would suggest looking at the price and prime.

Besides the price, I would like to add that more RAM is needed for Dell Business Laptops.

I have been working in my current field for ten years.

I would rate Dell Business Laptops overall as a ten on a scale of one to ten. I choose ten for my rating because the performance is good.

Regarding the AI capabilities of Dell Business Laptops, I think security is important.

The accuracy and reliability of Dell Business Laptops' AI capabilities are fast.

Hybrid Cloud

Other

I have my own IT company and we are looking all the time for new software and new systems to support our customers, including enterprise desktops and laptops.

I have experience with Dell Business Laptops since I have one here, while the other computer in my company is all Lenovo.

I have a few customers who are using Dell Business Laptops for quite some years, and I have been using Lenovo for over 10 years.

The overall material quality is perfect, both for Dell Business Laptops and Lenovo.

I see advantages in Dell Business Laptops; it is a good notebook and I am using software on it which has to be online always, and it has been running here for some months already without any problem and without shutting down.

What I am looking for is a computer which is able to run local AI—not an AI which is connected to the internet, but which is installed on a computer. It can be an all-in-one; it does not need to be a notebook. However, until now, I have not found something which makes me really interested. I have some projects coming up where I need a computer with local AI installed.

It is very difficult to answer which advantages Lenovo has over Dell Business Laptops; it may be that the brand is not advertised so well on the market. Most of my customers come with questions about Acer, ASUS, and these normal commercial brand notebooks, and they then say, why not choose a brand which has business notebooks, for example Lenovo ThinkPad that is a business computer, and they have the Yoga, which is commercial for private use. From what I see from the quality, if you take one ThinkPad in hand and one of these Yoga models, the quality is totally different, and if I am not wrong, one of the problems is that Dell Business Laptops may be a little bit heavy.

I cannot tell you about AI enhanced performance features such as noise cancellation and high-quality webcam since this model does not have any AI features installed, and I do not need it for that. It is already a few years old and I am not sure if it would support everything.

I think from the quality of Dell Business Laptops, there is no need for any improvement; perhaps if anything, it would be from the weight of the notebooks. I can understand that you make notebooks which can last very long and are not so easy to break, but they are heavy—heavier than other ones from other brands.

I got my first computer 51 years ago. I am here in Thailand for 36 years, and in all that time, I have been working only in IT. From my former company that I started in 2000, you can say I have been in a CEO position since 2000.

Both Dell Business Laptops and Lenovo were never in any trouble that I need service on or support; I myself got my first computer 55 years ago.

When I buy a new computer or a new notebook, I check the prices and specifications, and then I make the decision to buy the one from which I get more out of it. Last time, I got a special price on Lenovo, so I took the Lenovo. However, what I will never buy is HP; there is a very long waiting time if you bring your computer to service, and they fix it or not, you have to pay an opening charge which others do not make. I cannot wait for example three weeks to get told what is broken. If I bring my notebook to Dell, they check it and tell me what has happened and they repair it if I want. If I do this with Lenovo, it is exactly the same, and my notebook here has also three years onsite service warranty. So if I call them, they come to me.

Positive

To be honest, I am really not sure what it was, and I am working with something else now instead.

I see what I have used and what we are using on this one; your support system is as good. For the newer ones, I am not sure about AI features. My review rating for this product is 9.

On-premises

Other

Main use cases for Dell Enterprise Laptops are for business, animal welfare, data entry, research, and IT.

The specs of Dell Enterprise Laptops, the stability, and the build quality are what I appreciate the most.

Because they are so stable, Dell Enterprise Laptops benefit my company as we can utilize them without worry. There is minimal support needed for them. We can basically do anything from office work to using high-level programs to running medical systems and using the local cloud. There is no lack of resources with the machines.

The Intel processor handles my workloads very well compared to what I expected. We use the i5 model and that really supports most of our needs for everything. We do use an i7 for some of our more programming aspects. The i5 model with vPro is perfect for our environment and its scalability goes across multiple fields of our organization.

One big benefit that I would attribute to the Intel processor in Dell Enterprise Laptops is the stability of the battery with the newer laptops, the Pro Plus. We are in the field a lot and we transport a lot. Using proper energy management for us to run our batteries is key. With the newer models, they have been staying on longer and giving us more high power for a longer time running off batteries.

The only improvement I would suggest for Dell Enterprise Laptops is to make a model that competes with the LG Gram. Some of our user base wants really light machines because they are traveling extensively. The lighter the better. Everything else has been really perfect for the most part.

I have been using Dell Enterprise Laptops for about 24 years.

Customer service for Dell Enterprise Laptops is great. Whenever we have put in a tech support call for one of the laptops, we have the full warranty, so they are very responsive. They know that we are techs, so when we give them the full answer, they know how to respond to us perfectly. From the client side, from ordering and purchasing, you can look up my reps throughout my history at the ASPCA. I have always received the best customer service from them. They take a vested interest in the organization they are helping and do the best they can on their end to help us. That is a big thing in not-for-profits.

I always rate their customer service a nine or ten.

Positive

I always stick with Dell Enterprise Laptops.

The experience with deployment of Dell Enterprise Laptops is straightforward. We use autopilot and everything so it is very smooth to use. Once we do the initial setup on the account side, we just get it, turn it on, and let it go.

The biggest return on investment when using Dell Enterprise Laptops for me is basically having our staff be able to do their jobs without worrying about the technology that they are using. They can focus on their mission and their purpose in our organization, knowing that they have a stable technological environment.

Our experience with pricing, setup cost, and licensing has been very positive. I really give credit to Dell as an organization because we have had amazing representation working with us. The pricing has really been beneficial to a not-for-profit.

The only other solution I considered before choosing Dell Enterprise Laptops would probably be Apple on the creative side. Otherwise it has always been Dell.

My advice considering Dell Enterprise Laptops is to always reach out and talk and ask every single question you can. In customer service, there are no dumb questions and no bad questions. Really utilize Dell resources to get the answers and do not just use them passively by going to a website and buying laptops. Definitely reach out to them. Even if you cannot afford or do not need the higher end solutions, they are really good at pointing you in the right direction. They will say something like, 'This is the end use you should go into.' So definitely talk and do not just see them as a company to buy things from. I would rate this review a 9 out of 10.

On-premises

Other

Dell Enterprise Laptops are used primarily for our 15,000 employees. We have three types of laptops: tablets, a small laptop, and a large one with substantial memory and CPU capacity due to AI applications.

Our AI use cases include Copilot for GitHub and Copilot for all employees using M365.

Dell Enterprise Laptops are fast, which I personally appreciate. We previously used another brand at the company, but we switched. The battery life could be longer at times, but overall it is a nice laptop.

The primary driver for switching from other laptops to Dell Enterprise Laptops was service and sustainability.

The Intel processor influences my purchase or refresh decisions primarily based on price, and we simply compare options.

I would have preferred a lighter Dell Enterprise Laptops model, as it is somewhat thicker than our former one.

I have been using Dell Enterprise Laptops for one year now.

So far, the stability and reliability of Dell Enterprise Laptops is good, but we will need to wait for more years to fully assess this.

If I would rate Dell support on a scale of one to ten, I would give them an eight and a half.

They made a few mistakes during the first process, but they are quick, so eight and a half is a strong rating, and I will monitor whether they can sustain the same support in the future.

Positive

The primary driver for switching from other laptops to Dell Enterprise Laptops was service and sustainability.

We prefer to use laptops for around five years, so what we need is support for five years and not for three, which was the main reason for the switch.

I have seen a return on my investment so far from Dell Enterprise Laptops.

They are working well with no incidents and fewer incidents overall. We will need to see if this continues, as the laptops are just one year old. I cannot compare them with the former supplier, which was delivering for around eight years already, so I cannot say how it will perform over time. I hope the quality remains consistent during the next four years.

There is no licensing involved, as we handle that ourselves, so it is just the laptop cost, and the pricing was good. There was no problem at all.

I evaluated other vendors before selecting Dell Enterprise Laptops.

I selected Dell Enterprise Laptops because of the support, our account manager, and their approach. They were professional and not pushy, which I appreciate. The pricing was also competitive and stood out in my evaluation process.

I considered HP as another vendor.

Dell Enterprise Laptops currently feature the seventh generation of Intel processors.

I do not receive complaints about how well the Intel processor handles workloads. As a manager, my workload is not particularly heavy, but for other employees, it may be more demanding, and I do not receive any complaints.

I do not attribute any specific outcomes or improvements to the Intel processor in Dell Enterprise Laptops.

I have not evaluated other laptops with AMD or other competitors due to time constraints. Reviewing numerous suppliers would be impractical. We started with Dell Enterprise Laptops because of their tablets, which have the special capability of having cameras on both sides, and that was what we needed. We were very happy with the support, so we switched our main supplier for laptops to Dell Enterprise Laptops. I personally use Dell Enterprise Laptops at home as well. That is not the main reason for my decision, but it does help. My overall rating for this review is nine out of ten.

My main use for the laptop is my daily work, such as emails and configurations I need to do from my laptop, including Azure developments and various other tasks.

What I appreciate most about Dell Enterprise Laptops is that they are simple, effective, and durable. I have had my laptop for almost four years now, and I have not needed to change it. That is why I value Dell Enterprise Laptops for their reliability, durability, and everything that comes with them.The reason I choose to continue with Dell Enterprise Laptops is primarily about the durability and reliability of the laptop, and the service, of course.The best I can say about their service is that they are responsive. The service behind it, such as hardware replacements or hands-on help with the laptops when the disk or screen has cracked or other issues arise, is available to replace the parts as needed.

I would rate them a nine, as there is always room for development and improvements.

I have been using Dell Enterprise Laptops all the time, and we are switching from model to model, so we are growing as the model grows as well.

I did not experience any issues with the battery. The screen is fine; it is Full HD, which is more than enough.

Whenever we needed a replacement of a disk because of disk failure or other issues, the second day pick-up return is really impressive. Hardware can damage or fail; it is still electronics, and you cannot say it is 100% reliable, but 95% is acceptable. As long as it stays that way, I will remain with Dell Enterprise Laptops.

Positive

I did look at other vendors such as HP and Lenovo, but in terms of hardware only, Dell Enterprise Laptops is also just hardware. If you compare all of those, it is the same thing; there is no difference in hardware. It is all Intel, it is all the disk, the memory, the motherboard; it is all the same device, actually. It is only the service that makes it exceptional. I did not expect HP to have the same service as Dell Enterprise Laptops. What we noticed during our time investigation is that Dell Enterprise Laptops has service worldwide. Whatever this laptop goes to the US or to France and breaks in that location, Dell Enterprise Laptops is there to help us out and to replace the parts that are needed.

From Dell Enterprise Laptops, I can say that I appreciate the lightweight laptops. For example, I really appreciate the 7000 series since it is portable, lightweight, functional, and has all the tools that are needed. I have always used the Latitude series, which are the professional ones. I would rate this product a nine overall.

Microsoft Azure

My main use case for Dell Business Laptops is primarily for training and teaching students, as well as for student usage for educational purposes.

In my experience, the best features Dell Business Laptops offer include long battery life and functionality.

Dell Business Laptops have positively impacted my organization compared to other brands. We experience lesser maintenance hassles, and I do not have to worry about battery issues or replacement parts.

Dell Business Laptops can be improved to be lighter and more affordable.

Everything else is good in terms of features and support.

I have been working in my current field for about 30 years.

Since switching to Dell Business Laptops, I have spoken with end users, and they are perfectly fine with the product and have provided good reviews.

I chose Dell over the other brands I was considering because they offer long battery life, portability, and support.

If I were recommending Dell Business Laptops to a peer, I would say that they perform impressively when there is no mouse or power outlet available, and users can rely on the built-in battery for nearly the entire office hours.

I would advise others looking into Dell Business Laptops to choose the portability model and select the light model.

My company does not have a business relationship with Dell other than being a customer.

I provided this review with a rating of 10 out of 10.

On-premises