Dell Business Laptops Reviews

The specific challenge we were trying to address when we chose Dell Business Laptops was that they have to be portable, as people sometimes work at home or at a distance.

The kind of work people usually do with Dell Business Laptops is mostly office work; a few of them use it for multimedia, but for the majority, it is office work.

While most are using Dell Business Laptops for office jobs, some people do use them for Photoshop and some Adobe productions, such as InDesign or things like that, but not CAD; not with us, at least in my section.

Since switching to Dell Business Laptops, it is very strange because sometimes it seems like the older ones were better; we change computers every two years when the service contract finishes, but sometimes the older computer was better than the new one. We have a little problem, and it is not because they changed the kind of computer that they may not be used to; it is just that sometimes the new computers are a bit slower, and I do not know why.

Since deploying Dell Business Laptops, the measurable outcomes are normal; it is a little bit contradictory. Each time, computers have to be better and help people work easier, which is the objective. It has been good, but as I say, sometimes it is not really that way, but it will improve each time.

Regarding the security features, we chose the computers especially for Stockholm University, so we consider these security features. Dell Business Laptops align with what we need.

In summing up the experience with Dell Business Laptops, I would say they are practical and robust; people handle them in different ways, so it is very few computers that get damaged and that we need to send to service because of how the user handles them, making them quite robust.

For office work, Dell Business Laptops are perfect, and for the other tasks, we choose the Pro, the more advanced computers.

Dell Business Laptops can be improved because we still have a problem with some of them getting warm; the fan gets on very easily, and the computer can get stuck. Another problem we see is that we have to update Dell Command Update all the time; it has to be quite often, otherwise, the computer may have some problems, and I need to teach people to update the computers often.

I do not know how long my organization has been using Dell Business Laptops, but it has been many years, over 20 years, before I started.

We have IT support, and they have a lot of work; that is the only thing I can say regarding whether we need to add more people to our team to manage all these computers.

On a scale of one to ten, I would rate Dell Business Laptops overall as about an eight.

The main factor that influences that rating is that when I compare it with some other brands, I do not want to say names, but in the same quality range, I find that other brands can be a little bit better compared to Dell Business Laptops.

I really do not know what you mean by 'lean IT team' in relation to how Dell Pro has helped keep devices simple to manage and secure while scaling to new users or locations without adding IT complexity or headcount. I still do not fully understand what you mean by 'lean IT team'.

In terms of AI assistance, I try to help people, the users, to get used to the computer, learn to know them, and handle them, giving a lot of pedagogical support.

The specific challenges I needed to solve with Dell Business Laptops were for working from home and out of the office.

Dell Business Laptops offer a good price, good performance, and good quality. The features I have found most valuable for when people work from home are weight, battery cell, and battery working time. The security features of Dell Business Laptops are good, and the IT management is effective for all business laptops. This level of security meets the needs of my organization, and the product does the job well.

These laptops are the same business laptop model, but the quality is very strong.

There is always room for improvement, which is why I rate Dell Business Laptops an eight overall.

My organization has been using Dell Business Laptops for 15 years.

I can share measurable outcomes since deploying Dell Business Laptops, including cost saving, productivity improvement, and satisfaction. What I can measure is that the product is customized for my needs.

When considering the cost, it relates to price per features and per performance.

What made me choose Dell Business Laptops over other brands I was considering is that the quality is very strong, and I prefer Dell.

I would recommend Dell Business Laptops to someone by highlighting that they are best for price and performance, which is why someone would choose Dell Business Laptops over another brand. For another IT leader that needs to recommend them, I would say Dell Business Laptops are very reliable with good quality. Overall, I rate Dell Business Laptops an eight on a scale of one to ten.

My main use case for Dell Business Laptops is corporate use. In my corporate environment, I use Dell Business Laptops for work where we utilize M365.

The best feature that Dell Business Laptops offer is the flexibility and versatility of the laptops. I particularly appreciate their lightweight design.

Dell Business Laptops have positively impacted my organization because everyone is happy. Everyone is happy because the laptops are user-friendly, enhancing productivity. Dell Business Laptops have supported my organization's hybrid workforce, helping improve my company's ROI through daily employee productivity and device reliability. Dell Business Laptops positively impact my company's bottom line, especially through long product support and lower IT support costs. Dell Business Laptops enhance my IT support efficiency and overall business continuity, as they are user-friendly.

Dell Business Laptops could be improved in terms of pricing. I am referring to the rising costs when discussing improvements needed for Dell Business Laptops.

I have been using Dell Business Laptops for ten years.

Dell Business Laptops are very stable.

The scalability of Dell Business Laptops is very good.

The customer support for Dell Business Laptops is very good.

Since deploying Dell Business Laptops, a measurable outcome has been user satisfaction, which is very good. I have seen a return on investment, notably in the form of time saved.

My experience with pricing, setup cost, and licensing for Dell Business Laptops has been affordable.

If I were recommending Dell Business Laptops to a peer, I would say they offer good pricing and are a good quality product. My advice to others looking into using Dell Business Laptops is simply to purchase them. I would rate this product a 9.

On-premises

Other

My main use case for Dell Business Laptops is primarily for AI workloads, migration, and office purposes as well as personal use.

A specific example of how I use Dell Business Laptops for AI workloads or migration tasks is that it is primarily for migration of VMware workloads to AWS cloud, which comprises mixed workloads including Oracle, a significant amount of Oracle on RAC, Siebel, and various CRM workloads.

I am currently trying to implement agents which can perform discovery rather than putting manual workloads, which is the reason I am using discovery agents.

The best features Dell Business Laptops offer are mostly from the Inspiron series, which I have been using, along with Dell Vostros and Inspirons.

Specific features that really stand out to me are mostly all the AI features which are enabled, as those are excellent and help me significantly with my routine tasks. I do not need to worry about searching for files or folders, as the AI features are outstanding.

Other than that, many things when I do the API calls or LLM calls help me significantly, particularly with the recent GPUs, which are excellent.

Dell Business Laptops have positively impacted my organization significantly as they are so user-friendly that I do not need to worry when I run my agent. I just need to keep my things on, and when I come back, perhaps after some time or the next day, they keep running, and the results I get are phenomenal.

I notice specific outcomes such as tasks that I used to do in days can now be done in hours, and many of my workflows are executed in less than an hour. For example, going to files and folders, getting data, or particularly using agents like Hermes, these are phenomenal.

Regarding improvements for Dell Business Laptops, I do not have any major concerns as they are excellent. The only consideration is perhaps on the RAM side, where I need to access a lot of large language models, so if RAM can be enhanced, that would be excellent, particularly on the DRAMs.

As for needed improvements, I cannot think of much at this time, but I believe it will be a gradual improvement that will happen. Particularly, they are very lightweight, and I love those light models as they are not very heavy and very user-friendly.

I have been working in my current field for more than two decades.

If I were recommending Dell Business Laptops to a peer, I would emphasize the serviceability, availability, and flexibility that Dell provides over other laptops, along with the user-friendliness and lightweight design with all AI-enabled features, which should be highlighted.

I would tell another IT leader or buyer considering choosing Dell for their commercial fleet that the flexibility, reliability, and economics they offer are great. Particularly, the GPUs enabled are superb compared to even MacBooks, which are significantly more expensive; for daily use involving small LLMs, I would definitely recommend Dell Business Laptops over other laptops.

My advice to others looking into using Dell Business Laptops is to definitely consider them for business laptops due to their flexibility, user-friendliness, and economical features. They are exceptional compared to other laptops which are much pricier, and the portability, along with the enabled AI features, makes them so comfortable and convenient to use. I am providing a review rating of ten for Dell Business Laptops.

My main use case for Dell Business Laptops is for official purposes only. For official purposes, I use Dell Business Laptops for normal office use, and sometimes I also use virtual machines, so the laptop performs well for these needs.

I find the battery of Dell Business Laptops to be excellent. The best feature is that the laptop battery lasts a minimum of three hours.

Besides battery life, I find performance and keyboard touch to be valuable in Dell Business Laptops. The performance is good and the keyboard touch is nice with a soft feel.

The display quality of Dell Business Laptops is good, particularly the clarity.

Dell Business Laptops have positively impacted my organization by providing reliability. The reliability has benefited my team and organization as the laptops are easier to use, lightweight, and have good battery life. Since we work in a network environment where sometimes there is no power available, the reliability means we can trust the laptop.

I think there is nothing that could be improved in Dell Business Laptops feature-wise, particularly regarding the fact that some Dell laptops do not have the RJ45 connector. We currently use an external RJ45, but if all the laptops had an inbuilt one, we would be happy.

For needed improvements in Dell Business Laptops, what I have mentioned is sufficient, and I do not need to add other things.

I have been using Dell Business Laptops for 15 years.

I chose Dell over other brands I was considering because I have used only Dell for the last 10 years.

I think the AI feature is something we are expecting. The governance and security features related to AI on Dell Business Laptops meet my expectations, but currently, my Dell laptops do not have AI, and if in the future I can use it, I would appreciate that.

Regarding the accuracy and reliability of output for Dell Business Laptops AI capabilities, the reliability is good.

I am currently using the Latitude model of Dell Business Laptops, specifically the 5000 series, though I am not certain of the exact model number.

When I chose Dell laptops for my organization, I was trying to address a challenge, and I will check the Dell website for more information.

The security features of Dell laptops align with my organization's needs, as security is mostly needed.

For the next release of Dell laptops, the expected AI features are sufficient, and there are no additional features I would to see.

Since switching to Dell laptops, my end users have experienced results that are satisfactory.

End users benefit from Dell Business Laptops through top performance and battery life, which they also appreciate.

My final thoughts about Dell Business Laptops concern the Dell hard disk.

I would rate this review a 9 overall.

Our main use case for Dell Business Laptops at Twilio is that our most users would be in finance and they would use the usual Excel, Word, and Windows aspect of things. Additionally, there are users who join the team who are just more comfortable with Windows machines.

For us, Dell Business Laptops are that unique middle point. We use a combo of Apple Mac and Dell machines. We find from a price point, Dell Business Laptops sit in the middle and we get better bang for our buck performance-wise using them.

In comparison to any other laptops that we've used, Dell Business Laptops have positively impacted our organization.

Over the years, Dell Business Laptops and the applications that they have included in their machines have made it easier for support. The Dell SupportAssist tool is quite useful in telling you that BIOS and firmware are out of date, which is super helpful for more junior IT guys. It allows them to troubleshoot issues quicker, get things updated quicker, and get users back online.

The best features Dell Business Laptops offer for my team are that there's usually only certain programs that would work with Dell Business Laptops or Windows devices. We have to use them for that aspect. My finance team would tell me that they have specific programs that will only work with Windows.

Dell Business Laptops can be improved with easier deployment and more notifications about keeping machines up to date.

In my entire career, I've been using Dell Business Laptops for over 20 years, and at Twilio, we've been using them for over 10 to 15 years.

Since we've always used Dell machines and have never had to switch, there haven't really been any specific results or improvements our end users experienced since switching to Dell Business Laptops. Over the years, as processors and RAM have made betterments, we've noticed less and less performance issues.

I have a history in IT from using Dell, HP, Lenovo, and the specific challenge I was trying to address when I chose Dell Business Laptops for my organization is that I find them the easiest to troubleshoot and keep up to date. The company historically always purchased Dell and I was happy to continue using Dell products.

The IT procurement rolls up to me. I have a senior manager who reports directly to me. He has the hardware asset management team. We would purchase both Apple Mac and Dell Business Laptops agnostically through third-party vendors, whoever gives us the best price. We ship those laptops to a logistics vendor called EOS, and then on a week-to-week basis, we would get EOS to ship laptops out to new hires or break-fix or upgrades.

If I were recommending Dell Business Laptops to a peer, I would say that in comparison to other products I've used such as HP, I find that Dell Business Laptops give us less issues and less headaches than competitor products.

My advice to others looking into using Dell Business Laptops is that every case is unique and it depends what they're looking for. I would typically ask them more questions to find out what their specific use case is before I'd go recommending a product. I would rate this product an 8 out of 10.

Public Cloud

Other

Dell Business Laptops help us with everything, including remote work needs. For travel options, I brought my laptop with me today and worked on the bus. The overall usage is much better than any other laptop I have used before.

Since switching to Dell Business Laptops, my end users have experienced everything becoming much easier for them. They can contact support directly if the relevant IT person is not available, and they can reach out to Dell support directly, which has been very beneficial for our business.

Dell Business Laptops are preferred due to the entire procurement process, dealing with the business premium, and getting better discounts when ordering in bulk. The upgrade options on the actual laptops themselves are valuable. If you realize you need extra components or need to replace something on day one, their support is exceptional.

The features that make Dell Business Laptops so good are the support included and the processors. Everything in comparison to competitors is much better.

When recommending a switch from Lenovo to Dell Business Laptops, I observed that Lenovos were not really built to last for the business we are in. They do not travel well, and the end users for the majority of people do not care for their devices. Switching to Dell directly means the laptops are much sturdier and fit for purpose for our business needs.

I have not had any issues with the security features of Dell Business Laptops. They are very good and very easy to use, making them very user-friendly for the end user.

Making the laptops cheaper would obviously be great. However, for the end user, there are not really much better options that could be improved without spending a large scale of money.

Making it cheaper relates more to the components, but they are constrained by the worldwide shortage on certain components, which makes it difficult for everyone at the moment.

I have been using Dell Business Laptops for the last six years. They are the main laptop that I use and the preferred brand over any of the other ones I have used in the past in my previous employments.

I evaluate the support overall as a 10 out of 10, as I have never had one issue. Usually, if we have something go wrong and it is still under warranty, we would have someone out within two or three business days at maximum.

I evaluate the support overall as a 10 out of 10, as I have never had one issue. Usually, if we have something go wrong and it is still under warranty, we would have someone out within two or three business days at maximum.

I have been at my organization for six years, and I think it has been about seven years since Dell Business Laptops were first brought in. They were using Lenovo originally, and when I started, I advised them that they were wasting money by purchasing the wrong brand, and we just moved everything across.

If I were recommending Dell Business Laptops to a peer, I would say I would not use any other laptop.

I would sum up my experience with Dell Business Laptops as extremely good and very beneficial to use both for work and personal usage.

I would rate this review a 10 out of 10.

My organization has been using Dell Business Laptops for 25 years. The specific challenge or need I was trying to address when I chose Dell Business Laptops for my organization was a cost decision.

The features I have found most valuable in Dell Business Laptops are Secure Boot as the main feature, and the ease of managing drivers and BIOS.

Dell Business Laptops have supported my organization's hybrid workforce during COVID, as we went fully online, and with Dell Business Laptops, we were able to get them out quickly and deliver them quickly, so it was just distribution.

Dell Business Laptops can be improved with more ease of use with Intune deployment and greater integration with deployment systems.

We have always been with Dell Business Laptops for the last 25 years.

What made me choose Dell Business Laptops over other brands that I was considering was that I was using Lenovo and IBM back in the day, but Dell Business Laptops were a cost decision at the time.

I can share that we tried a few Microsoft laptops because of the ARM chip and longer battery life; people complain about the battery life, but they have complained about the functionality of the ARM chip.

If I were recommending Dell Business Laptops to a peer, I would say that we have those same challenges with a lot of other manufacturers; Lenovo's drivers are a lot more difficult to work with.

To another IT leader or buyer who is on the fence about choosing Dell Business Laptops for their first commercial fleet, I would say that the drivers are easier to work with with Dell Business Laptops.

In a few sentences, I would sum up my experience with Dell Business Laptops by saying they are pretty good; they have an easier driver and BIOS ecosystem, although my team complains about what they call bloatware, but I argue that those are software packages that help them manage the system, so I think I would just go with drivers and BIOS.

The factors influencing my rating are battery life, drivers, and deployment.

My thoughts on the security features of Dell Business Laptops are that we need encryption, specifically disk encryption, so it supports the Microsoft disk encryption.

The specific results or improvements my end users experienced since switching to these Dell Business Laptops are that we did not switch.

I would rate Dell Business Laptops overall a seven on a scale of one to ten.

Hybrid Cloud

Other

I use my laptop for everything. From creating whole Excel sheets with planned equipment upgrades to editing videos for recordings that we conduct in a laboratory, so it's very utilized in many fields.

In my private time, I repair electronics, so I very often use my laptops to generate files and data that are required for me to run the console, repair the console, and fix the console, for example. So quite powerful devices are necessary. I don't even care about the weight of this XPS because it can do so many things that it doesn't bother me at all to carry it all the time with me.

Latitude is my favorite one since always. It's the tank of Dell Enterprise Laptops. In terms of reliability, it's super cool. With the newer versions of Dell Basic, Pro, and Super Pro, similar to Apple, the quality also, in my opinion, has decreased. I know that there will be some changes next year with a newer model, but for now, I see it as a marketing trick to get people because the laptop looks similar to MacBook.

Super slim design is excellent, and I don't understand why Dell is resigning from this design. It's for travelers, for people who travel a lot, it's super efficient, super comfortable, and convenient to have a super slim, super light laptop.

First, it has plenty of features. Second, it weighs a lot in terms of weight. It's not a light laptop that you can travel with. It's not 13 inches, it's a 15 inches laptop with a Core i7 11th generation with, I think, RTX 3050 Ti. It's not a super powerful graphics card, but for what I do, it is fully sufficient.

I have plenty of complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough. What I notice is that the thermal paste used in the laptops is different across the platforms. I understand the difference in the pricing between Dell Enterprise Laptops Latitude series 3, 5, 7, and 9. However, using the same thermal compound should provide long life for the cheapest models, which are used the most. Right now, currently in the company, I am struggling with the whole finance department struggling with throttling because the laptops are overheating due to very poor quality thermal compound. I am replacing it with PTM right now and the laptops get a new life.

It's not very professional, but you need to have some knowledge about what to replace and how to disassemble a laptop. Of course, the smaller laptops are easier to disassemble than the bigger ones, mostly because of the size of the cooling system and how it's built. In some laptops, you can just remove the fans. In some laptops, fans are integrated with the copper, so you have to remove all the elements.

Don't try to be similar to MacBook or Apple. Don't try to copy MacBooks. It's not the way. I love Dell Enterprise Laptops because of their unique design. There were plenty of things that were impressive, where I thought, "Wow, that's a new Dell Enterprise Laptops model. I want this one." I can't afford it myself now, so I'll buy it later when I am replacing the laptop. But for a really long time, the keyboard was a super feature in Dell Enterprise Laptops. It was super smooth to type on. The battery, screen, speakers, these were all quite good. I never used a cheaper model of Dell Enterprise Laptops. Now I am struggling with some models purchased by previous IT in the company with the series, I think 7330, which is the most oily laptop I ever touched in my life. It's already peeling off the top coating layer. But older models were much nicer. I think in terms of overheating, the design has changed because Dell gained a bit more space in housing for cooling. I don't mind them being thicker, but don't go the MacBook way. It's not the way.

I have complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough.

I have used Dell Enterprise Laptops customer service.

I would recommend decreasing the amount of AI. Keep people in their places because you can get in a loop with AI asking you all the time the same question, even though you are answering differently or you want to contact a real person. It will give you the same answer over and over. The second thing I notice is that there is plenty of troubleshooting before you can report your laptop as faulty. I had a situation with a user that was really difficult to explain because the screen was flickering, but only in Windows. Not in BIOS, not in a booting screen, only in Windows. When you reinstall the system, it wasn't flickering for a moment, but then after the drivers update, it was starting to flicker again. It wasn't something big, but imagine spending eight hours in front of the screen that gently flickers all day long. The user didn't notice it. I was fixing her laptop, and she came with a different issue. I asked her, "Don't you see what's going on on your screen?" She said, "No. Oh, I notice it, but I thought that is in my head." So it took me two weeks to fix it. First, what I got from feedback from the help desk was that I need to use diagnostic tools provided by them to diagnose the laptop. So I did that. I sent them the report. A few days later, they contacted me saying, "However, you have to do it on a freshly installed system." But there is data on my user account that I cannot touch and I won't reinstall the system. I had another spare hard drive. Still, for me, it was like nobody mentioned it before that I have to prepare this on a freshly installed system to have reliable diagnostics. I did the diagnostic on site in the systems that you can force. Everything was okay. In terms of the repair technician, I gave him the highest rating ever. He was at my place three days in a row to repair the laptop. He did it super fast. I think each repair scenario took him less than 40 minutes to come, replace, and report what was going on.

In France, I think Dell's policy is a bit different. We had a situation recently where one of our users had an issue with a faulty keyboard. He called Dell Enterprise Laptops, and the next day the technician was there without any diagnostics, without any AI in the way. No chatting, no clicking here or there, no doing this. People don't want that. They want to call, and they want to have the thing sorted out. Especially when they are not technical users without the knowledge of how the laptop works and what it does.

Neutral

I have had plenty of companies across my career. Most hated is HP, most beloved is Dell Enterprise Laptops. Somewhere in the middle is a place for Lenovo and IBM Lenovo. Dell Enterprise Laptops is the most immortal brand I think was the Latitude D620 from I think 2004 or 2005.

I was fighting here in Europe with my managers in the US because they wanted me to use HP, which I completely don't appreciate. I don't like the policy of HP, and I don't like their new builds. So we decided to stay with Dell Enterprise Laptops. We got only two departments in the whole Fujifilm that are working on Dell Enterprise Laptops. The first one is in Canada, it's VisualSonics, and the second one is SonoSite here in Europe.

I have had plenty of complaints regarding throttling and overheating laptops because the cooling system in Dell Enterprise Laptops is not sufficient enough. What I notice is that the thermal paste used in the laptops is different across the platforms. I understand the difference in the pricing between Dell Enterprise Laptops Latitude series 3, 5, 7, and 9. However, using the same thermal compound should provide long life for the cheapest models, which are used the most. Right now, currently in the company, I am struggling with the whole finance department struggling with throttling because the laptops are overheating due to very poor quality thermal compound. I am replacing it with PTM right now and the laptops get a new life.

It's not that easy. I'm IT, so I can do it, but my people won't be able to do it by themselves.

Latitude is my favorite series. I dug up recently a laptop from 2010 and the battery still lasts around six years. It was not in use for I think the last four years, just laying in a closet. I charged the battery, and it runs smoothly on Windows 10 and on Linux. That's an awesome device.

In terms of recent ones, I have from the new line one Dell Pro which is, let me say, I'm really impressed in terms of battery. I think it's the new newcomer for finance working on it and the battery lasts very similar to the Dell Enterprise Laptops Latitude that I have, the 5440 model at the company.

Don't try to be similar to MacBook or Apple. Don't try to copy MacBooks. It's not the way. I love Dell Enterprise Laptops because of their unique design. There were plenty of things that were impressive, where I thought, "Wow, that's a new Dell Enterprise Laptops model. I want this one." I can't afford it myself now, so I'll buy it later when I am replacing the laptop. But for a really long time, the keyboard was a super feature in Dell Enterprise Laptops. It was super smooth to type on. The battery, screen, speakers, these were all quite good. I never used a cheaper model of Dell Enterprise Laptops. Now I am struggling with some models purchased by previous IT in the company with the series, I think 7330, which is the most oily laptop I ever touched in my life. It's already peeling off the top coating layer. But older models were much nicer. I think in terms of overheating, the design has changed because Dell gained a bit more space in housing for cooling. I don't mind them being thicker, but don't go the MacBook way. It's not the way.

For Dell Enterprise Laptops, I give this review an overall rating of 8.

On-premises

Other

When I choose a laptop for our organization, the specific challenge we are trying to address is the need for a supplier who has the possibility to provide hardware globally, which is important since we are a global company.

The features I have found most valuable in Dell Business Laptops are high quality, few incidents and problems, and their reliability.

Regarding the security features of Dell Business Laptops, they meet our requirements.

Since switching to the newest Dell Business Laptops, our end users have experienced better battery capacity that has improved.

To improve Dell Business Laptops, we would have appreciated an electronic privacy filter as an option, as that is something that is missing.

In terms of other features, there is always room for improvement with thinner, lighter, and better performance options, but nothing specific comes to mind.

We have been using Dell Business Laptops for more than ten years.

I do not have other measurable outcomes such as cost savings, though there may be productivity improvement or satisfaction gains that I have not quantified.

I choose Dell Business Laptops over other brands supplying globally because I believe they meet our requirements in a very cost-effective way.

On a scale from one to ten, I would rate Dell Business Laptops overall as a nine.

The factor that influenced my rating the most is high quality, as there are not many problems and they are working well.

To another IT leader or buyer debating whether to choose Dell Business Laptops, I would mention the reliability and also that it is a global company with the possibility to provide exactly the same hardware globally.