No more typing reviews! Try our Samantha, our new voice AI agent.
Product Owner for Intelligent Automation at a manufacturing company with 10,001+ employees
Real User
Top 20
Sep 9, 2026
Slim design and fast startup have supported long-term everyday work and hybrid use
Pros and Cons
  • "My advice to others looking into using Dell Business Laptops is that they provide good value for money, so I can recommend them to others."
  • "I think Dell Business Laptops can be improved by continuing to innovate and introduce new features such as a good value screen, brighter screen, and slim designs."

What is our primary use case?

My main use case for Dell Business Laptops is for my personal use for browsing, watching videos, and reviewing various content.

A quick, specific example of something I do on Dell Business Laptops includes using Chat GPT, searching for information, or browsing the internet.

What is most valuable?

The best features Dell Business Laptops offers include a sleek design, slim profile, ease of portability, and faster boot times.

The slim design and quick boot up of Dell Business Laptops make my day-to-day work easier because it makes me feel comfortable using it.

The nice designs on the exterior of Dell Business Laptops stand out to me when compared to other laptops.

Dell Business Laptops have positively impacted my organization by providing us with a good deal and contract for company-wide usage.

This good deal and contract results in specific benefits for my company, including cost savings and improved productivity.

What needs improvement?

I think Dell Business Laptops can be improved by continuing to innovate and introduce new features such as a good value screen, brighter screen, and slim designs.

Regarding needed improvements, I think battery life is something that could be compared to Apple laptops, specifically MacBooks.

For how long have I used the solution?

I have been using Dell Business Laptops for more than ten years.

Buyer's Guide
Dell Business Laptops
October 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
919,894 professionals have used our research since 2012.

What do I think about the stability of the solution?

Dell Business Laptops is stable and good enough.

What do I think about the scalability of the solution?

Dell Business Laptops' scalability is good enough with no complaints at all.

How are customer service and support?

The customer support for Dell Business Laptops is nice and good enough. Specifically for organizations, it is even better.

Which solution did I use previously and why did I switch?

Previously, I used another brand, and I find Dell Business Laptops to be good value for money.

How was the initial setup?

My experience with pricing, setup cost, and licensing for Dell Business Laptops is that I think it is good value for money.

I have seen a return on investment with Dell Business Laptops, as we save money because we can extend the refresh cycle for almost three years or sometimes more than three years.

What was our ROI?

I have seen a return on investment with Dell Business Laptops, as we save money because we can extend the refresh cycle for almost three years or sometimes more than three years, which represents good value for money and positive ROI.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing for Dell Business Laptops is that I think it is good value for money.

Which other solutions did I evaluate?

Before choosing Dell Business Laptops, I evaluated other options, specifically HP laptops.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would say it is a good overall laptop with a slim design, good performance, and ease of portability. The battery is good enough, so overall, it is good.

Dell Business Laptops support my organization's hybrid workforce because their good performance makes it easy to carry out some tasks locally and others on the cloud.

My advice to others looking into using Dell Business Laptops is that they provide good value for money, so I can recommend them to others. I would rate this product an eight out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
Flag as inappropriate
PeerSpot user
Manager, Information Technology at Lum Chang Holdings Ltd
Real User
Top 20
Sep 9, 2026
Portable work has supported a hybrid team while build quality has needed better materials
Pros and Cons
  • "Dell Business Laptops have definitely supported my hybrid workforce needs."
  • "The overall build quality could be improved with better materials, such as using less plastic and incorporating more aluminum."

What is our primary use case?

I am currently using Dell Business Laptops, specifically the Dell Pro Plus model with an Intel Ultra 5 processor.

What is most valuable?

One of my favorite features of the Dell Pro Plus is that it remains quite portable.

The battery life has been good so far.

The security features of Dell Business Laptops are solid; the secure BIOS and related security measures help protect the laptop.

Dell Business Laptops have definitely supported my hybrid workforce needs.

The portability contributes significantly to supporting my hybrid work environment.

What needs improvement?

The overall build quality could be improved with better materials, such as using less plastic and incorporating more aluminum.

Sustainability is an area that could be enhanced.

Performance improvements could be attributed to faster CPU processing speeds from Intel processors.

Given that we purchased the entry-level model, the laptop could be lighter in weight.

For how long have I used the solution?

I have been using Dell Business Laptops for six months.

What do I think about the stability of the solution?

The Intel processor handles my workloads adequately compared to what I expected.

How are customer service and support?

I have not contacted support because there are no issues.

Which solution did I use previously and why did I switch?

Before using Dell Business Laptops, I used a Mac and switched due to cost considerations.

What was our ROI?

I have seen a return on investment because we need a laptop to work.

What's my experience with pricing, setup cost, and licensing?

When selecting laptops for my organization, my top priority is cost.

Regarding the licensing and pricing of Dell Business Laptops, the offering is competitive.

Which other solutions did I evaluate?

I did consider other solutions before selecting Dell Business Laptops.

The alternative I considered was Lenovo, and I chose Lenovo mainly due to cost.

What other advice do I have?

In terms of IT procurement, my role involves being an influencer.

The specific challenge I was trying to address when I chose Dell Business Laptops for my organization was durability, which depends on the materials used and whether the laptop can last three to four years.

I would rate this review a seven overall.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
Flag as inappropriate
PeerSpot user
Buyer's Guide
Dell Business Laptops
October 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
919,894 professionals have used our research since 2012.
reviewer2842929 - PeerSpot reviewer
Supervisor, Internal Customer Success Enablemant at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
May 18, 2026
Remote teams have secured data and reliable performance with strong onsite support
Pros and Cons
  • "My experience with Dell Business Laptops has been very positive; we have been able to give my end users laptops that do the job, provide the performance needed, and come with a sense of pride in ownership, treating them better than traditional work laptops."

    What is our primary use case?

    We currently focus on two product lines of Dell Business Laptops: the Pro Plus 5000 series and the Pro Max 7000 series.

    We are a remote-first workforce with about 3,000 employees that all work from home, and the advantage of using Dell Business Laptops, especially with their ProSupport Plus support, is that we can have Dell support go to any one of our employees' homes to get the laptop fixed on-site without them having to mail it in to us.

    With our remote workforce, having Dell security platform on their machines helps us to manage them remotely and keep them secure because we cannot control them inside a controlled environment, and being able to manage that is a huge advantage for us.

    This provides flexibility in being able to work from anywhere while still securing our data and our platforms.

    What is most valuable?

    The most valuable features of Dell Business Laptops are reliability and power.

    Dell Secure BIOS protects the BIOS for us remotely so that someone cannot flash a bad BIOS on a machine, which helps us assure that the hardware is secure since we do not get to see everything that our remote workers are doing on the machines.

    What needs improvement?

    Increasing power and battery life is always going to be beneficial; our users really appreciate the product and have always had no complaints about it. I would recommend continued innovation with new technologies to provide a better experience overall.

    For how long have I used the solution?

    We have been using Dell Business Laptops for as long as I have been with the company. I moved to the company about four years ago, and they were Dell Business Laptops when I came in here, so I have no idea how long they have actually been using Dell.

    What do I think about the stability of the solution?

    Since switching to Dell Business Laptops, our users have experienced all-day battery life and the power in the platform to do their jobs daily without any stress as far as stress on the machines that keep it from performing.

    What do I think about the scalability of the solution?

    We are a remote-first workforce with about 3,000 employees that all work from home, and the advantage of using Dell Business Laptops, especially with their ProSupport Plus support, is that we can have Dell support go to any one of our employees' homes to get the laptop fixed on-site without them having to mail it in to us.

    How are customer service and support?

    I do have experience with the customer support.

    I would rate Dell's support about an eight; we often have to send Dell contracted technicians to go fix remote users, and those technicians have been able to respond and quite often fix the issue right away for them.

    Dell overall has done a really good job with their sales teams; my internal sales rep has been great at getting me what I need when I need it and providing options during supply chain issues, suggesting new alternatives that still meet our needs and have been very responsive.

    Which solution did I use previously and why did I switch?

    We have not considered any other brands because Dell Business Laptops have done a great job of meeting all the needs for my company.

    We have not felt the need to evaluate any others.

    What was our ROI?

    Last year, we migrated their Dell Plus line over to the AMD platform chipset, which resulted in cost savings while still providing a great user experience for their work.

    We saved about $200 per machine doing that.

    What other advice do I have?

    My top priorities when selecting laptops for my organization are power, battery life, and also aesthetics; we appreciate the aesthetics.

    One of my top priorities is power, because we are a developer company.

    I would say that Dell Business Laptops have done a great job of supporting the products that they create; if you want a product that has proven to be reliable and has a great support system, Dell Business Laptops will get you up and running as fast as possible.

    My experience with Dell Business Laptops has been very positive; we have been able to give my end users laptops that do the job, provide the performance needed, and come with a sense of pride in ownership, treating them better than traditional work laptops. I would rate this review a 9.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: May 18, 2026
    Flag as inappropriate
    PeerSpot user
    Team Manager Enterprise IT at a transportation company with 51-200 employees
    Real User
    Top 20
    Apr 29, 2026
    Durable laptops have supported secure on‑site work and fast support for demanding field teams
    Pros and Cons
    • "My experience with Dell Business Laptops is usually great, especially for their sturdiness, durability, and with all the encryption methods."
    • "I have a scenario with some of the models, specifically the gray color laptops, like the Dell Latitude 5420 and 5430 models, where the paint of the laptops is peeling off."

    What is our primary use case?

    My main use case for Dell Business Laptops includes end-user computing and for executives. Most of the use case will be for software developing and for Outlook and Word processing and Excel processing and for presentation purposes.

    What is most valuable?

    The best features Dell Business Laptops offer include the sturdiness and durability of the business laptop and also the customer care approach towards business users and quick resolution when there is an issue with the hardware or the software.

    For sturdiness, since we are from the construction company and from L&T Metro, we visit different types of sites and different environments, and because of the sturdiness and the durability, Dell Business Laptops last longer. The customer care team understands the issue of the customer thoroughly with the questions and they process quickly when compared to other OEMs.

    Dell is evolving with all the features, including removable USB-C ports. They have tied up with the Snapdragon X1 processor for the battery backup, which is very helpful for the business executives during travel. The TPM chip inside Dell for BitLocker encryption helps business customers protect their data in case of laptop loss.

    Depending upon the budget of the customer, Dell is optimizing the hardware and recommending hardware that can be helpful for the organization within the budget limits.

    What needs improvement?

    I have a scenario with some of the models, specifically the gray color laptops, like the Dell Latitude 5420 and 5430 models, where the paint of the laptops is peeling off. This cosmetic issue needs to be resolved as every laptop from around 100 that we procured two years back has the same issue. We have informed Dell about this issue; however, it is not a major issue as most of the laptops from other models are good, but the gray models 5420 and 5430 have paint issues.

    On the cosmetic side, this needs to be looked into.

    What do I think about the stability of the solution?

    Dell Business Laptops are stable.

    What do I think about the scalability of the solution?

    Dell Business Laptops' scalability is very much high.

    How are customer service and support?

    The customer support from Dell is highly appreciated. I would rate the customer support a nine on a scale of 1 to 10.

    Which solution did I use previously and why did I switch?

    We previously used other solutions but did not switch completely; we continued with Dell alongside other OEMs and switched back 100% to Dell because of the support.

    What was our ROI?

    I would go with all the options specified regarding return on investment.

    What's my experience with pricing, setup cost, and licensing?

    My experience with pricing, setup cost, and licensing is that they are comparatively competitive.

    Which other solutions did I evaluate?

    We evaluated other options, including Lenovo ThinkPad and HP, but after checking all the options, we came back to Dell for better support and durability.

    What other advice do I have?

    I am referring to on-premises deployment where the laptops are managed and used. During the theft of laptops, these security features become essential. Most desktops that are missing during theft cases cannot retrieve data without the passwords and encryption features on the laptops.

    I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet to go for Dell without hesitation.

    My experience with Dell Business Laptops is usually great, especially for their sturdiness, durability, and with all the encryption methods. I appreciate how Dell is developing and evaluating their laptops for business needs, and their customer support is great for the quick resolution of hardware and software issues. I would prefer to go with Dell without any questions if they continue to do so.

    Dell Business Laptops have not much supported my organization's hybrid workforce because we work on-premises, not in a hybrid model.

    We are currently using Dell Latitude 5450, Dell Pro 5400, 5420, 5430, and 7000 series laptops.

    When I chose Dell Business Laptops for my organization, the specific challenge I was trying to address was durability.

    I advise others looking into using Dell Business Laptops to prefer Dell because they are a business leader like other OEMs, and I would go with them without hesitation due to their competitive costs and customer support.

    I have given this review a rating of nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    Last updated: Apr 29, 2026
    Flag as inappropriate
    PeerSpot user
    Chandan Kanaujiya - PeerSpot reviewer
    System Admin at Academic Research Institute
    Real User
    Top 20
    Jul 2, 2026
    Reliable laptops have supported long-term server access, travel work, and office productivity
    Pros and Cons
    • "If you need a stable and good performance laptop, you can rely much on Dell Business Laptops because for the last several years, we have seen very less downtime and very less problems."
    • "The challenge is always that Dell Business Laptops should meet the user's requirement and be under budget."

    What is our primary use case?

    I use Dell Business Laptops to connect my servers and for word processing and internet browsing. Dell Business Laptops are majorly used for connecting our servers, and additionally for browsing, emails, and word processing with PowerPoint application presentations.

    The laptop provides good backup, battery backup, and a great experience working with it. It never hangs and works perfectly for my purpose. It helps in our office as well as at home.

    What is most valuable?

    The main valuable features are reliability and stability. Time-to-time updates notify me about my machine status and operating system. I have seen very less downtime on Dell Business Laptops, which makes me comfortable working. The laptop is really helping in so many presentations. Proper updates make it better and always help to improve it. Further improvement could include longer battery life.

    The main benefit is that it saves our IT support cost, as the laptop works for a longer period of time. When I am traveling somewhere, it has helped me to easily log in from anywhere, so that helps us to respond quickly and resolve daily issues. The main advantages are user satisfaction and cost-saving. If you need a stable and good performance laptop, you can rely much on Dell Business Laptops because for the last several years, we have seen very less downtime and very less problems.

    For example, I have been using a Dell Latitude 3480 model for a long period of time, and it is still working. It never gets down. The main factors are reliability, stability, and cost saving.

    What needs improvement?

    The challenge is always that Dell Business Laptops should meet the user's requirement and be under budget.

    For how long have I used the solution?

    I have been using Dell Business Laptops for 12 years now.

    What do I think about the stability of the solution?

    If hardware devices are responding properly with less downtime, then Dell Business Laptops never hampers your workflow. That is what I think is very useful, and I cannot recall any significant issues that would suggest otherwise.

    How are customer service and support?

    Customer support is fine, but I have not had to remember calling them because for a long period of time, Dell Business Laptops have been running properly without requiring any support.

    Which solution did I use previously and why did I switch?

    The previous laptop was a Lenovo, which was also fine, but we found a little price benefit in Dell Business Laptops. That is why we switched to it.

    What was our ROI?

    It is not directly saving the cost, but indirectly, we can say we utilize the amount that we invested.

    What other advice do I have?

    I would recommend going with Dell Business Laptops if you want a reliable, stable, and good laptop under budget. Priority should always be given to Intel processors because our users work with code that is more compatible with Intel processors. Warranty is also one of the main things which we consider priorities. The Dell Latitude 3480 is a bit old right now, but we also have a new one. We recently bought the Dell XPS 13.

    The reliability factor is important. Dell Business Laptops have in-built security in the operating system. The main thing is that Dell Business Laptops should be more stable and provide reliability. Overall, the pricing is reasonable and good. I would suggest trying to maintain quality and better pricing. The overall sentiment of this review is positive.

    Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
    Last updated: Jul 2, 2026
    Flag as inappropriate
    PeerSpot user
    Client Systems Technician at a aerospace/defense firm with 10,001+ employees
    Real User
    Top 20
    May 19, 2026
    Light laptops have boosted hybrid productivity and support smooth virtual machine work
    Pros and Cons
    • "To another IT buyer or leader who is on the fence about choosing Dell Business Laptops for their commercial fleet, I would say that the process was easy, the price point for contracts was good, and it was overall a good purchase."
    • "To improve Dell Business Laptops, I would like to see more ports on them, such as additional plug-ins."

    What is our primary use case?

    We chose to use Dell Business Laptops in our organization to address the challenge of having the most customer-friendly and easy-to-use machines across the entire base.

    When selecting laptops for my organization, my top priorities are the convenience of using them and ensuring that they meet all the requirements.

    Dell Business Laptops support our organization's hybrid workforce by being mostly cloud-based, so we have both the cloud and on-station options, which easily integrates with our system.

    What is most valuable?

    The most valuable features I have found include how easy it is to work with virtual machines and how they connect, especially since they are zero-client models; they work really well with what we are trying to accomplish.

    Since deploying Dell Business Laptops, I can share measurable outcomes such as productivity improvements, with people being able to use them everywhere and experiencing minimal downtime.

    What needs improvement?

    To improve Dell Business Laptops, I would like to see more ports on them, such as additional plug-ins.

    On a scale of one to ten, I would rate Dell Business Laptops an eight; as I mentioned, some improvements would involve ports and design, but overall, they are good.

    For how long have I used the solution?

    I have been working in my current field for seven years.

    What do I think about the stability of the solution?

    Since using Dell Business Laptops, my end users have experienced positive feedback; people appreciate them and share comments about how easy they are to use.

    How are customer service and support?

    In summary of my experience with Dell Business Laptops, it has been a good experience; customer support was very accessible when we had to reach out while the laptops were under warranty, making it easy to get them fixed if there was an issue.

    Which other solutions did I evaluate?

    I chose Dell Business Laptops over other brands because of the price point and because they met the needs that we had.

    What other advice do I have?

    If I were recommending Dell Business Laptops to a peer, I would say that the model we have is thin, portable, and light, so it does not feel like you are carrying a heavy device when you are moving around; overall, it is a good model.

    To another IT buyer or leader who is on the fence about choosing Dell Business Laptops for their commercial fleet, I would say that the process was easy, the price point for contracts was good, and it was overall a good purchase. I would rate this product an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer. Customer
    Last updated: May 19, 2026
    Flag as inappropriate
    PeerSpot user
    reviewer2843067 - PeerSpot reviewer
    System Administrator at a university with 5,001-10,000 employees
    Real User
    Top 20
    May 19, 2026
    Reliable laptops have enabled long-term mobile work with strong security and quick support
    Pros and Cons
    • "Dell Business Laptops have longevity that you can't beat."

      What is our primary use case?

      I am primarily on the server side when selecting laptops for my organization, but for my own needs, I require something that will connect to what I need. I need it to run fast, and I need to actually have battery life because quite often I'm working in a data center where there's not necessarily a power plug. It has to have longevity in that aspect where I can easily transition from my desk to walking downstairs with it into the data center to troubleshoot server infrastructure and environments.

      My organization has been using Dell Business Laptops since before I started with them, which has been over 18 years.

      What is most valuable?

      One feature I have found most valuable is the unified ports on Dell Business Laptops. Right now, the one I have has just USB-C or Thunderbolt ports, so the ability to just plug in my Dell monitor, which is my dock and everything, means it's instantly I'm on the hardwire and everything is all connected. I don't have to worry about it, and it charges the laptop without me having to have a secondary charging cable. That's really nice.

      The security features of Dell Business Laptops, particularly the BIOS password and setting, is all really nice and secure. I appreciate the way that if you do forget the BIOS password, and I'm speaking from past experience, you used to be able to call Dell, give them the correct code and if you gave them the correct business information too, they could help you get back into it. If you couldn't match any of that, they would not help you. That was a really great security feature because people forget passwords, they fat finger things, and you don't want to be locked out of the BIOS because then you can't update it.

      That's actually one of the reasons I have Dell Business Laptops instead of a Dell desktop now. I need to actually be mobile and work where I need to. Because I work on servers, I have to have a secure connection. I can't be working on just a personal device and connecting to servers with that sensitive data. I've got to use a provided laptop that is secure with the proper controls. Dell Business Laptops help us do that.

      What needs improvement?

      I personally like tablets, so it would be nice to see a model of Dell Business Laptops that's a tablet with the detachable keyboard, inspired by Microsoft's Surface. I think that'd be kind of cool to see, but these are just ideas.

      For how long have I used the solution?

      I have been using Dell Business Laptops for about 18 years in my main area of expertise, regardless of the company or job title.

      How are customer service and support?

      My experience with Dell Business Laptops is great. I worked on them from a hardware support perspective, so when we are calling Dell, we'd get parts in, and we'd replace them ourselves. We also have had Dell techs come out and do the replacements. Either way, it's great. We've sent them in for replacements, and the turnaround time has always been excellent for us. They just work.

      Which solution did I use previously and why did I switch?

      I will admit we did try another brand of Dell Business Laptops. With the repairability and the reliability, it just wasn't up to the same standard, so we actually ended up staying with Dell overall. We did pilot them for a bit, but the other brand just didn't stand up to them.

      I know we had one person who wanted to switch over to a different brand of laptop, and we actually let them for a bit, and they ended up three years later with the laptop dead. The Dell Business Laptop we had was still running. We actually got them to convert over to Dell Business Laptops and they've been using that for at least seven years when I left the area that was working with laptops primarily, and they were still running strong with it. Dell Business Laptops have longevity that you can't beat.

      They switched to Dell Business Laptops a long time ago, but when we did try the pilot program for the other brand, it was the fact they didn't last as long. We've had Dell Business Laptops that have been in service for over ten years and they keep running along. Most you do is replace the battery if they don't charge it properly. Those are old laptops, and we know old batteries don't last very well, but popping a new battery in, and it's good as new.

      What other advice do I have?

      Of course, if you'd ask me the model number of Dell Business Laptops I am currently using, I could not tell you off the top of my head. I know it is one of the higher-end ones, I just can't remember it off the top of my head.

      The specific challenges or needs we were trying to address when we chose Dell Business Laptops was reliability. I did work desktop support for a while, so for us, it was reliability, it was the repairability, and it was the fact that we could get the support we needed when we needed it.

      Dell Business Laptops align pretty with my organization's needs. We've been using them for over eighteen years, so they have to align pretty closely.

      The overall rating for Dell Business Laptops is a ten out of ten. I've used them my entire time there, and I've never had a complaint. As long as you match the right model to your needs, they're perfectly great.

      If I were recommending Dell Business Laptops to a peer, I would point out the reliability and the batteries. You can swap those batteries out and put a new one in. Dell seems to always have them available, which is nice. Some companies change the battery every model, but Dell doesn't necessarily do that. They're available when you need them.

      I would ask another IT leader or buyer how often they want to replace the device. My experience with Dell Business Laptops is they just continue forward and keep moving. Replacing the whole device is expensive, not only in hardware cost, but also in the user's time to move all their data, settings, and customizations. It's costly.

      My overall rating for Dell Business Laptops is a ten.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: May 19, 2026
      Flag as inappropriate
      PeerSpot user
      Information Technology Support at a transportation company with 5,001-10,000 employees
      Real User
      Top 20
      Oct 20, 2026
      Daily office work has run smoothly while battery life and cooling still need improvement
      Pros and Cons
      • "You get everything in one driver package, and Dell Command Update is a very good program."
      • "I would say that the earlier models had much longer battery life than today's models, and they need to be replaced often."

      What is our primary use case?

      My primary use case for Dell Business Laptops is office suites.

      There are many examples of how I use the Office suite on Dell Business Laptops in my workday.

      A typical task I solve with Dell Business Laptops during an average working day is troubleshooting and fixing errors.

      I have much to add about how I use Dell Business Laptops in my workday, especially with Teams and Outlook.

      What is most valuable?

      I am not sure what the best features that Dell Business Laptops offer are, as I have not made a definitive judgment.

      Regarding my organization, compared to other manufacturers, it is difficult to say if Dell Business Laptops have had a positive impact because we have only had Dell all these years, so I cannot answer that precisely.

      If I had to highlight something about Dell Business Laptops, I have noticed that the advantage is with Windows itself and reinstalling, which is much simpler now and has become much better instead of all the manual work we had to do before, loading drivers manually and all that. You get everything in one driver package, and Dell Command Update is a very good program.

      What needs improvement?

      Since I have worked with Dell Business Laptops since 2012, I find it hard to pinpoint areas for improvement as it has been very mixed. I would say that the earlier models had much longer battery life than today's models, and they need to be replaced often. They have become much thinner and more vulnerable to shocks.

      I would like to add that there is not so much plastic in today's Dell Business Laptops; there should have been a bit more light metal.

      In my opinion, Dell Business Laptops could be improved with better battery capacity and less fan noise, as there have been some series with significant fan noise. The cooling properties could have been better. A better cooling system would be a significant improvement.

      For how long have I used the solution?

      I have used Dell Business Laptops since 2012.

      What do I think about the stability of the solution?

      I experience Dell Business Laptops as stable.

      What do I think about the scalability of the solution?

      I see the scalability of Dell Business Laptops as very rigid.

      How are customer service and support?

      In my experience, the customer support for Dell Business Laptops is good.

      I would rate the customer support on a scale from 1 to 10 as an eight.

      Which solution did I use previously and why did I switch?

      We have always used Dell Business Laptops as our solution and did not switch from another one.

      What's my experience with pricing, setup cost, and licensing?

      As of today, my experience with pricing, setup, and licensing is that the pricing is completely acceptable.

      Which other solutions did I evaluate?

      I did not have the opportunity to influence the evaluation of other alternatives before we chose Dell Business Laptops.

      What other advice do I have?

      I would rate Dell Business Laptops overall as a seven on a scale from 1 to 10.

      The reason I say seven is that it is neither exceptionally good nor bad.

      Regarding the AI features of Dell Business Laptops, I have no experience yet as we have just ordered a new model that has this feature built in.

      Regarding the accuracy and reliability of the results in the AI features of Dell Business Laptops, I have no experience yet, as we use Copilot as of today.

      Dell Business Laptops are implemented in my organization on-premises. Elkem is a global company, so we are all over the world, and we buy Dell products for the whole world, really, for the locations we have, offices and production.

      My advice to others who are considering using Dell Business Laptops is that they get a good service agreement. My overall rating for Dell Business Laptops is seven out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Oct 20, 2026
      Flag as inappropriate
      PeerSpot user
      reviewer2910117 - PeerSpot reviewer
      IT Manager at a aerospace/defense firm with 10,001+ employees
      Real User
      Top 20
      Oct 13, 2026
      Long-term reliable laptops have supported diverse roles with strong service and screen quality
      Pros and Cons
      • "I choose Dell Business Laptops over other brands I was considering because of the quality and the service I am receiving from the partners and from Dell itself."
      • "I think there has not been any cost-saving effect or productivity benefit from using these laptops."

      What is our primary use case?

      When selecting laptops for my organization, our top priorities depend on three categories which I purchase: one for the main role in my organization, the headquarters, engineers, and for all other uses.

      The specific challenges that I address when I choose Dell Business Laptops depend on the use case. For engineering, it is mostly the availability of high performance and reduced weight. For highly responsible tasks, it will be weight. For usual uses, it is the screen and mobility.

      How has it helped my organization?

      I cannot share any measurable outcomes since deploying Dell Business Laptops, such as cost-saving, productivity improvements, or satisfaction, because we deploy them using our own software, not Dell software.

      What is most valuable?

      I choose Dell Business Laptops over other brands I was considering because of the quality and the service I am receiving from the partners and from Dell itself.

      The features I find most valuable for the organization are the quality, the screen, and the service.

      The security features that Dell Business Laptops have do not apply to my uses because the laptops I buy are not connected to any network, and security usually comes from third-party software.

      What needs improvement?

      I do not know right now what can be improved for Dell Business Laptops, as there is nothing at the moment.

      Even my users have some complaints; some of them are complaining about the weight.

      For how long have I used the solution?

      My organization has been using Dell Business Laptops for more than 15 years.

      What was our ROI?

      I think there has not been any cost-saving effect or productivity benefit from using these laptops.

      Which other solutions did I evaluate?

      At some point, we changed our purchases because we are buying HP also.

      What other advice do I have?

      I am currently reviewing the business line of Dell Business Laptops, but I do not recall exactly because they are changing their models currently.

      I would rate Dell Business Laptops about nine on a scale from one to ten.

      If I were recommending Dell Business Laptops to a peer or a colleague, I would say it offers excellent service and an excellent product. You purchase it, give it to a customer, and you do not hear from them again.

      I would tell another IT leader who is also going to buy laptops for his company the same thing. For a user and for an IT buyer, it is the same, and from the point of TCO, it is excellent.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Oct 13, 2026
      Flag as inappropriate
      PeerSpot user
      reviewer2908242 - PeerSpot reviewer
      IT Support in Procurement Analyst at a consultancy with 1,001-5,000 employees
      Real User
      Top 20
      Oct 8, 2026
      Reliable laptops have supported seamless provisioning and long-term use for all business users
      Pros and Cons
      • "In summary, my experience with Dell Business Laptops is that they are easy to use and effective in a business environment."
      • "I think one area for improvement is that Dell Command Update provides the opportunity to install drivers, but sometimes when I provision laptops with InTune, it should install everything during the provisioning process instead of requiring me to install drivers separately."

      What is our primary use case?

      Dell Business Laptops are an excellent fit for our working environment and integrate seamlessly with InTune provisioning and our business requirements. When laptops arrive, we conduct thorough testing to verify all software functions as expected before deploying them to the business.

      For a specific example of my day-to-day work, when a new employee joins the company, I provision the laptop with InTune and install all required applications. Sometimes I need to use Dell Command Update to update all drivers before deploying it once it is ready.

      My top priorities when selecting laptops for our organization include ensuring people can use different tools for digital marketing and printing. We need to run tools such as Quadient, Adobe Acrobat, and Illustrator side by side. We test whether the laptop is compatible to run all programs and verify that we are getting the expected output.

      How has it helped my organization?

      Dell Business Laptops have positively impacted our organization, as we have deployed these laptops for all production plant and office users. We have not had any complaints so far, and the performance has been working positively with our organization.

      Since we have always used Dell Business Laptops, I cannot make a comparison with other brands.

      Dell Business Laptops impact my IT support efficiency and overall business continuity as they have been used in the company before I joined, and they are highly productive. We do not have any competitors in mind at this time. Everyone is satisfied with the output we are receiving from Dell Business Laptops.

      What is most valuable?

      The best features Dell Business Laptops offer include Dell Command Update. Sometimes when I provision a laptop, it will not install all required drivers. I can access Dell Command Update and install all drivers. For troubleshooting, I also use these commands to fix any hardware or software driver issues for the laptops.

      I had a Lenovo laptop in the past when I was studying, and I noticed that the battery life for Dell Business Laptops is significantly better. Everything is much easier on the Dell laptops.

      What needs improvement?

      I think one area for improvement is that Dell Command Update provides the opportunity to install drivers, but sometimes when I provision laptops with InTune, it should install everything during the provisioning process instead of requiring me to install drivers separately. That is one thing that can be improved.

      For how long have I used the solution?

      I have been using Dell Business Laptops for the last two years. The company was using these laptops before I joined the organization.

      What do I think about the stability of the solution?

      Dell Business Laptops have a good lifecycle and excellent battery life, making them very stable.

      How are customer service and support?

      Dell customer support for Dell Business Laptops is excellent. Whenever I have a ticket or encounter a hardware issue that I cannot resolve at the IT support desk, I open a ticket with them and receive immediate support within one to three business days.

      Which solution did I use previously and why did I switch?

      No previous solutions were used.

      How was the initial setup?

      Dell Business Laptops are deployed in our organization using a private cloud infrastructure.

      What was our ROI?

      Dell Business Laptops have a strong lifecycle value. I purchased Dell 7420 models approximately five years ago, and we are about to refresh the hardware. However, we still have employees working with these 7420s without experiencing any issues, demonstrating excellent durability and longevity.

      Which other solutions did I evaluate?

      Before choosing Dell Business Laptops, we evaluated HP, Lenovo, and Dell, and we selected Dell as our preferred solution.

      What other advice do I have?

      I rate Dell Business Laptops a nine out of ten. I chose this rating because Dell Business Laptops work well with our business requirements, although some improvements could be made.

      Regarding Dell Business Laptops' AI capabilities, I have not used that feature.

      I work as an IT Support Procurement Analyst, and my role is to conduct vendor communication and generate purchase orders when orders are finalized, sending them to the vendor and processing invoice payments. I am reviewing Dell Latitude models.

      If I were recommending Dell Business Laptops to a peer, I would share a story about a friend who was studying in college and needed a laptop. I gave her the recommendation to purchase a Dell laptop because it is easy to manage, handle, and troubleshoot, and Dell customer service is genuinely helpful when needed.

      In summary, my experience with Dell Business Laptops is that they are easy to use and effective in a business environment. They help you work efficiently, and you will not encounter many issues. If you do encounter anything, even when buying for personal use, you can easily reach out to Dell customer service, and they can assist you immediately. A reboot resolves most issues.

      My advice to others considering Dell Business Laptops is that they should contact Dell and obtain a test laptop. They can provision it according to their environment and verify whether it works according to their business requirements before making a final commitment. On a scale of one to ten, I would rate Dell Business Laptops a nine.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: Oct 8, 2026
      Flag as inappropriate
      PeerSpot user
      Buyer's Guide
      Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
      Updated: October 2026
      Product Categories
      Business Laptops
      Buyer's Guide
      Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.