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Principal Consultant at a manufacturing company with 10,001+ employees
Real User
Top 20
Sep 9, 2026
Reliable business laptops have improved presentations and simplified data and project work
Pros and Cons
  • "In terms of positive outcomes from using Dell Business Laptops, productivity is reflected in cost savings, which is most important."
  • "Regarding Dell Business Laptops' AI capabilities, I believe there is potential for improvement in governance and security."

What is our primary use case?

Different users have different objectives for Dell Business Laptops. Managers typically use them for presentations, building dashboards, creating decks or documents, and managing project files. High-level consultants might need them to build proof of concept solutions for the platforms they are working on. More senior management staff probably use them combined with AI to gather information. I would use Dell Business Laptops primarily for presentation purposes and to update profiles and data.

Dell Business Laptops positively impact my organization in many ways, including assistance with presentations, conducting research, performing queries, building customer profiles, and analyzing the supply chain network, among other tasks.

What is most valuable?

Dell Business Laptops offer several best features that include stability, portability, and durability. The stability of Dell Business Laptops is remarkable; they hardly crash. The hinges are very stable and will not break easily. Certain firmware does not require constant updates, unlike some other brands such as Lenovo and MSI. A combination of stability, flexibility, and portability is what makes Dell Business Laptops great.

Dell Business Laptops can be used to enhance business portfolios by using AI to provide suggestions, recommendations, or solutions to existing issues or proposals. This would be a valuable use case if achieved, progressing from, for example, a five-year business plan that is pursued with different diverse customers.

What needs improvement?

To improve Dell Business Laptops, I suggest adding features such as holographic projections for presentations, eliminating the need for a projector or a screen. Another improvement could be providing access to different free software and perhaps a built-in AI solution similar to those offered by OpenAI, ChatGPT, Gemini, or Deepseek.

Regarding Dell Business Laptops' AI capabilities, I believe there is potential for improvement in governance and security. Dell could do much better by providing analysis and recommendations on how laptops should be managed instead of requiring users to figure everything out independently.

For how long have I used the solution?

I have been working in my current field for more than twenty years, starting from software development and progressing through project management, customer success management, and field engineering with a variety of diverse projects.

Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.

What do I think about the stability of the solution?

Stability in Dell Business Laptops is important for managers and senior management staff, especially when getting deals done and making presentations. Durability results in fewer problems for the IT department, meaning fewer resources are required to manage all these laptops. If users can handle them themselves, this leads to lower costs and significant overall cost savings.

In terms of positive outcomes from using Dell Business Laptops, productivity is reflected in cost savings, which is most important. The amount of time saved can vary from a few weeks to a few days or even hours for some managers when making presentations, creating documents, and transitioning between systems due to their portability. Using Dell Business Laptops results in fewer issues while handling day-to-day tasks.

What other advice do I have?

Concerning the accuracy and reliability of output from Dell Business Laptops' AI capabilities, I would say they are quite precise, but there is room for enhancement in how the technology functions as a whole. Overall, this would help the company, the group, and individuals. I would rate this review as a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Support, Service Desk Iii at CCS Medical, Inc.
Real User
Top 20
May 19, 2026
Reliable laptops have supported hybrid work and simplified driver and power management
Pros and Cons
  • "If I were to recommend Dell Business Laptops to a peer, I would say the laptops have a small profile, there are many models available, they are easy to configure to find what you need, and the cost is reasonable."
  • "To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed."

What is our primary use case?

Dell Business Laptops support my organization's hybrid workforce by allowing people who don't work in the office to work from home.

What is most valuable?

The features I have found most valuable in Dell Business Laptops are Dell Command Update for keeping the drivers up to date and power management features.

Without Dell Command Update, it would be a much harder job to make sure that our laptops and computers maintain the drivers they needed to continue to work.

What needs improvement?

To improve Dell Business Laptops, better thermal management and clearer descriptions in the BIOS are needed.

In the next release of Dell Business Laptops, I would like to see better thermal management and clearer descriptions in the BIOS included.

For how long have I used the solution?

My organization has been using Dell Business Laptops for approximately 15 years.

What do I think about the stability of the solution?

I'm not aware of security features that Dell Business Laptops have themselves, but I'm sure they're very secure.

How are customer service and support?

I would rate customer service at a 3 out of 10.

Which solution did I use previously and why did I switch?

I don't have any baseline to compare it to because we've always used Dell Business Laptops since I was there.

Which other solutions did I evaluate?

What made me choose Dell over other brands that I was considering was the price and flexibility.

What other advice do I have?

My top priorities when selecting laptops for my organizations are reliability, cost, and suitability.

If I were to recommend Dell Business Laptops to a peer, I would say the laptops have a small profile, there are many models available, they are easy to configure to find what you need, and the cost is reasonable.

I rate Dell Business Laptops at an 8 on a scale of 1 to 10. There's room for improvement, but they're definitely a leader in the field, and I think they slightly edge out HP over the lightweight of their laptops across the board. I think they have better driver tools and better interoperability with their other peripherals.

I would tell another IT leader or buyer who is on the fence about choosing Dell for their commercial fleet that Dell has AMD processors for enterprise now, so it's a good time to consider them.

I think Dell Business Laptops are great, and I enjoy supporting them. I don't encounter any difficulties with them that I wouldn't encounter on other similar devices, and they meet our needs. Overall, I would rate this product an 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer.
Last updated: May 19, 2026
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Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
Director at ORCA Media
Real User
Top 20
Sep 9, 2026
Reliable performance has boosted my consulting work with fast ai‑driven presentations
Pros and Cons
  • "The most valuable feature of Dell Business Laptops for me is that they are very fast, and when we use AI models on it, I have never seen too much lag on the laptop."
  • "Dell Business Laptops can be improved by being cheaper."

What is our primary use case?

My main use case is to look after consulting and business development, so essentially presentation and using artificial intelligence wherever possible.

What is most valuable?

The most valuable feature of Dell Business Laptops for me is that they are very fast. The processing time is faster, so when we use AI models on it, I have never seen too much lag on the laptop. We use AI actively with various LLM models, and they benefit our organization because of the processing power of the laptops and the tokenization of the LLM models. I believe we have benefited from using Dell Business Laptops.

What needs improvement?

Dell Business Laptops can be improved by being cheaper. I suggest making them cheaper. When buying in bulk, we do not get too much of a discount, and that is how the business is built. Dell sells its product that way.

For how long have I used the solution?

I have been using Dell Business Laptops for a very long time now.

How are customer service and support?

I have not used customer support extensively, but I remember once they did help us. I had an old laptop which required some accessories. They could not provide me with it because they ran out of stock due to versioning, so for older versions, they probably do not provide accessories. I would not rate customer service as bad; I think it is pretty acceptable.

Which solution did I use previously and why did I switch?

A very long time ago, I used a Toshiba, which has gone out of business now. When I started my company, I was looking for a cheaper option, so Toshiba was perhaps the cheapest at the time. I am also ex-Dell, so I am somewhat loyal to Dell.

What was our ROI?

I am sure there is a return on investment with the laptops. I have never calculated ROI, and I also do not know how to calculate ROI for a product like Dell Business Laptops. Processing time is certainly saving our tech people time. Our tech people actively use what is XPS for the desktops, and I am sure they have never complained to me, so I am sure they are happy. If you consider no complaints to be an ROI, then it is.

Which other solutions did I evaluate?

I am sure I looked at other options besides Toshiba and Dell. I cannot remember. I am sure I could have looked at IBM or Lenovo or any other product, but I cannot remember now. This was many years ago.

What other advice do I have?

My top priorities when selecting laptops for my organization are reliability, brand name, price, and after-sales service. I think the price of Dell Business Laptops is quite acceptable. If you are not going into a gaming laptop, I think it is pretty acceptable for using. We do not use gaming laptops because we do not need them. I would rate the product a nine out of ten, with one being worst and ten being best. They could get to a ten by being cheaper. For security, we do have to use other products and other OEMs because we work with clients and we have to ensure that we access their environments as a pipe, so we do not actually depend on Dell Business Laptops security. We have to use other peripheral or endpoint security service providers. I love Dell and I like Dell products, and I have used Toshiba and Dell, which are the only two products I have used earlier.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Senior Analyst at a healthcare company with 10,001+ employees
Real User
Top 20
May 23, 2026
Reliable laptops have supported daily email and workspace tasks with minimal downtime
Pros and Cons
  • "Dell Business Laptops have positively impacted my organization by providing greater reliability to our users, which is essential for productivity."
  • "Dell Business Laptops can be improved with better battery life, repairability, and enhanced warranty support."

What is our primary use case?

Dell Business Laptops serve as my main device for corporate users who rely on these machines daily. A specific example of how our corporate users utilize Dell Business Laptops day-to-day includes managing emails and utilizing Google Workspace suites.

My team does not have any specialized software or tasks beyond these standard applications.

What is most valuable?

Dell Business Laptops offer excellent warranty services and high quality in the current generation. The durability of Dell Business Laptops is particularly strong, contributing to their overall reliability.

Other features I appreciate about Dell Business Laptops include the ability to charge via USB-C, and the XPS models have performed exceptionally well.

Dell Business Laptops have positively impacted my organization by providing greater reliability to our users, which is essential for productivity. The positive impact manifests as lower downtime compared to other models we have used previously.

What needs improvement?

Dell Business Laptops can be improved with better battery life, repairability, and enhanced warranty support.

For how long have I used the solution?

I have been working in this field for 25 years and enjoy the challenges it brings. I have been using Dell Business Laptops for 15 years, which has greatly enhanced my work experience.

My organization has been running Dell Business Laptops for 10 years to address our need for reliable technology from the beginning, which has proven beneficial.

Which solution did I use previously and why did I switch?

We chose Dell over other brands we were considering because we moved back from HP to Dell Business Laptops, finding them more suitable for our needs.

What other advice do I have?

My advice to others looking into using Dell Business Laptops is that they are reliable, durable, and easy to use, making them a solid choice. I would rate this review a 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 23, 2026
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Timothy McCarty - PeerSpot reviewer
Service Engineer at Microsoft
Real User
Top 10
Aug 24, 2026
Reliable laptops have improved support efficiency and support daily monitoring tasks
Pros and Cons
  • "My experience with Dell Business Laptops is about 90% positive, as there are not many issues, and when issues do arise, from a business perspective or when support is required, I found it easy to resolve problems, such as when a fault with a Wi-Fi module was found and we were sent a batch of mini modules to easily install."
  • "One area for improvement for Dell Business Laptops is having associated accessories that are more user-friendly."

What is our primary use case?

My main use case for Dell Business Laptops is desktop support and monitoring of systems. I use Dell Business Laptops to monitor servers, systems, networking systems, and various platforms at Microsoft. I have also deployed Dell Business Laptops in business financial situations in the past.

What is most valuable?

Dell Business Laptops offer hardware reliability, ease of repair, and straightforward usability as their best features. The feature that stands out the most for me in my day-to-day work is their ease of repair, as they are easy to take apart. I remember having to replace the Wi-Fi module in hundreds of Dell Business Laptops several years ago.

Dell Business Laptops positively impact my organization as they are generally seen as reliable hardware to use from an end-user perspective.

What needs improvement?

One area for improvement for Dell Business Laptops is having associated accessories that are more user-friendly. I find the accessories are sometimes too clunky, for example, their docking station hardware, which is functional from a business standpoint, but the power bricks are excessively large.

For additional features in the next release of Dell Business Laptops, I would recommend better touchscreen functionality and more USB-C ports.

For how long have I used the solution?

I have been working in my current field for 5 years.

What do I think about the stability of the solution?

Dell Business Laptops are stable.

What do I think about the scalability of the solution?

The scalability of Dell Business Laptops is great, just like every other laptop out there.

How are customer service and support?

I have no issues with customer support.

Which solution did I use previously and why did I switch?

We did not use a different solution before Dell Business Laptops, but we do use other makes and models of laptops, including Lenovo and HP, for different purposes.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would say they include basically everything that the end-user requires in order to get the job done, especially in terms of portability and functionality.

My experience with Dell Business Laptops is about 90% positive, as there are not many issues, and when issues do arise, from a business perspective or when support is required, I found it easy to resolve problems, such as when a fault with a Wi-Fi module was found and we were sent a batch of mini modules to easily install.

The impact of Dell Business Laptops on my IT support efficiency and overall business continuity is positive. My advice to others looking into using Dell Business Laptops is that they are portable and can be hooked up to an external monitor and accessories such as a keyboard and mouse, and touchscreen functionality can be beneficial for in-person demonstrations.

I would rate this product an 8 overall.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Aug 24, 2026
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reviewer2897265 - PeerSpot reviewer
Associate Dorector at a financial services firm with 10,001+ employees
Real User
Top 20
Sep 9, 2026
Secure performance has supported daily vulnerability analysis and strengthened cyber resilience
Pros and Cons
  • "Performance-wise, they have been far better than their competitors, so they are definitely a boost for the organization."
  • "I see room for improvement as AI is the future and it is the era of AI."

What is our primary use case?

My main use case for Dell Business Laptops involves our regular day-to-day activity in the IT division, as their laptops are very efficient and performance-driven. I have been working in the security division for UBS for the last nine years, and we have been using Dell Business Laptops quite regularly in our regular day-to-day activities.

As an example of a task where I relied on Dell Business Laptops, being in the security division, the laptop has been very secured. When we work in a very high-paced, driven activity in terms of identifying the vulnerabilities that might impact UBS as an organization, the laptop has been quite beneficial in ensuring they act based on the expected performance and maintaining a security environment for the organization, with our own internal cyber resilience capabilities.

Regarding how Dell Business Laptops fit into my team's workflow, it is very performance-driven, so it has definitely been a great boost for the overall organization.

What is most valuable?

In my experience, the best features that Dell Business Laptops offer are performance and cyber resilience capabilities.

The cyber resilience capabilities within Dell Business Laptops are effective for my team because we have antivirus integrated within the laptop, which has been a great boost, ensuring that we are least affected by cyber threats. Internally, from an infrastructure perspective, they have been quite resilient.

Dell Business Laptops have positively impacted my organization as we do not have any major hiccups. Performance-wise, they have been far better than their competitors, so they are definitely a boost for the organization.

What needs improvement?

I see room for improvement as AI is the future and it is the era of AI. Possibly with the various AI capabilities being scalable within the laptop would definitely make an edge for Dell.

I have already covered the AI part, and definitely, with AI comes a bit of risk, so Dell can definitely consider improving the cyber resilience further to address the new threats that might come in the future.

Regarding Dell Business Laptops' AI capabilities, I think they have put an edge in terms of governance and security. Cyber resilience is one of the strong areas where they have embedded cyber resilience within Dell Business Laptops, and with the new threats that are coming, Dell can improve a bit.

For how long have I used the solution?

I have been using Dell Business Laptops for the last nine years.

What other advice do I have?

When I chose Dell Business Laptops for my organization, I was trying to address the performance and cyber resilience needs.

I chose Dell over the other brands I was considering because the way Dell is adopting AI into their laptops is something that has put Dell on an edge compared to their competitors. The security features of Dell Business Laptops very matched the expectations we were anticipating from them in terms of cyber resilience. The cyber capabilities were being scaled up, which gives them an edge over their competitors.

My advice for others who are considering using Dell Business Laptops is to definitely be a part of the Dell technology forum. They will know how Dell has evolved within the past few years, particularly in the era where we are actually moving to an AI stage. The way Dell has adapted AI has been a great jump, and definitely, in terms of performance, things have improved a lot. Data management, performance, and cyber resilience will definitely put an edge against their competitors and that is what should be the driver overall. I give this product a rating of nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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reviewer2842896 - PeerSpot reviewer
Technical Director, Msi Transition & Transformation, Enterpise Architecture at a consultancy with 10,001+ employees
Real User
Top 20
May 18, 2026
Daily digital collaboration has become seamless and supports all agile project activities
Pros and Cons
  • "Dell Business Laptops positively impact my organization by supporting everything we do, as we are a digital team doing digital management for large customers, and Dell Business Laptops are an integral part of the day-to-day operation."
  • "The only drawback is that nobody informs us about what happens at the end of a term, whether it is three years, four years, or five years, when support ends."

What is our primary use case?

Dell Business Laptops is my endpoint for business. I rely on Dell Business Laptops in my daily work to run all my Agile DevOps project activities in Microsoft Teams.

I use Dell Business Laptops all day, every day, handling everything, including email, virtual meetings, and one-on-one chats. All our reporting is done, all of our business operations are digitized and go through Dell Business Laptops.

What is most valuable?

The best features of Dell Business Laptops are its familiarity overall and the complete package.

The features of familiarity and complete package stand out for me because the Latitude series laptops for business have always been the mainstay laptop for our use cases. It is the right size, it has the right backlighting, and it provides ease of operation.

It is a good all-around familiar, easy-to-use laptop that anybody can use. Dell Business Laptops positively impact my organization by supporting everything we do. We are a digital team doing digital management for large customers, and Dell Business Laptops are an integral part of the day-to-day operation.

What needs improvement?

Since using Dell Business Laptops, I have noticed consistency in outcomes and improvements. Rated on a scale of one to ten, consistency and reliability would be a nine. The only drawback is that nobody informs us about what happens at the end of a term, whether it is three years, four years, or five years, when support ends.

There has to be a better way to inform the end user that the laptop has reached end-of-life, which can sometimes be very problematic and impactful.

I do not think anything else about Dell Business Laptops needs improvement other than end-of-life communication. It fills the use case. I do not have any more concerns about needed improvements. I see you as the technologists who look at improvements, whether that is from a physical perspective, an operating system perspective, or a bundling perspective. I am a superuser, and the laptop does everything I need it to do.

For how long have I used the solution?

I have been using Dell Business Laptops for over a decade.

What do I think about the stability of the solution?

Dell Business Laptops are stable.

What do I think about the scalability of the solution?

The scalability of Dell Business Laptops is more than adequate.

How are customer service and support?

I rate the customer support of Dell Business Laptops nine out of ten.

What other advice do I have?

My advice to others looking into using Dell Business Laptops is to talk to you. It is a procurement process, and if it all fits—the cost, the business model, and the support model—then adopt it.

Before we wrap up, I just want to say to keep making good, great products. They will sell themselves. I give this review an overall rating of nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: May 18, 2026
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Laurence Lim - PeerSpot reviewer
Solutions Engineer at a tech vendor with 10,001+ employees
Real User
Top 20
Sep 9, 2026
New laptops have boosted Windows 11 testing performance and enabled faster compatibility checks
Pros and Cons
  • "In my experience, the best features Dell Business Laptops offer are the sleek look, the comprehensive features, and the overall experience."

    What is our primary use case?

    My main use case for Dell Business Laptops is for development, testing, and performance as my firm is migrating to Windows 11, so I am conducting testing on this platform.

    I use the laptops for development and testing mainly for application compatibility testing and performance. I have to matrix the performance. Additionally, I test integration with items such as Dell hub monitors, so I need to use this laptop to connect to the Dell monitor. At the same time, it connects to our thin client.

    For my main use cases, I do not have a specific project to add, but we are testing the Windows 11 image to ensure it is compatible, has no performance breaks, and works well. At this time, my focus is mainly on POC and testing.

    What is most valuable?

    In my experience, the best features Dell Business Laptops offer are the sleek look, the comprehensive features, and the overall experience. I feel the screen and the resolution are very sharp. Performance-wise, it is quite good overall. I am still in testing, so I cannot definitively identify the main differences at this moment, but the overall experience compared to previous generations is significantly faster and better. The sleek feel and experience are excellent.

    Regarding how the new screen and speed have made a difference in my daily work and testing, I observe that rendering is much faster and I do not experience lagginess. Additionally, toggling between screens and performing tasks such as calculations or working in Excel is very responsive. The performance has been good. When I view a video, there is no lagginess, and it is very crisp and sharp.

    Dell Business Laptops do not currently impact my organization as we primarily use VDI most of the time. However, we have cases that use laptops for building Windows 11 and business needs. I am certain it will impact my organization in determining whether it suits our needs. From my testing, I believe it will help, and I can propose to our procurement team that we can proceed with using this laptop for our future development and business use cases.

    Based on my testing, the specific outcomes I am hoping to achieve for my team and organization by using Dell Business Laptops are centered on the features, travel-light capability, compatibility, and the laptop's performance, which benefits the business. We have existing laptops that are end of life, so we are moving forward. I believe we will use this next for the business case.

    What needs improvement?

    Currently, I do not believe there is much that can be improved on Dell Business Laptops from my perspective. However, I believe Dell is a great company that continues to develop more innovations for us.

    I would like to note that so far there is no need for improvement; you have been doing excellent work. I do not believe there is much room for improvement, but in the future, I think adding more powerful NPUs, increased RAM, and a more powerful CPU in the next generation would be beneficial.

    For how long have I used the solution?

    I have been using Dell Business Laptops recently, having received the device approximately half a year ago.

    What other advice do I have?

    Dell Business Laptops are deployed in my organization on-premise, as our AI infrastructure is both on-premise and cloud-based.

    I would rate Dell Business Laptops a nine out of ten. I chose nine out of ten because my model is not the top-end model. I would say for a business laptop at the higher performance level, I chose the medium range. A nine is the appropriate rating. However, if I were to get the high-performance model, I would rate it ten out of ten.

    For our private cloud deployment, we use GitHub Copilot and large language models.

    In my role and responsibilities regarding IT procurement, I work in solution engineering, so I conduct POC testing for Windows 11 and ensure the stability of the operating system and the hardware. I serve as a technical level three support provider, giving infrastructure support and responsibility. I use telemetry to identify any hardware issues or infrastructure issues.

    With this information, I can actually recommend to the procurement team whether we can proceed with this business laptop.

    While not my top priorities when selecting laptops for my organization, I would recommend and speak to how good this laptop is. Of course, the organization still has a panel discussion about which model to choose. However, I am certain our organization is partnered with Dell, and we will definitely procure business laptops from Dell.

    I rate Dell Business Laptops a nine out of ten overall.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    Last updated: Sep 9, 2026
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    reviewer2843850 - PeerSpot reviewer
    Senior System Analyst at a healthcare company with 5,001-10,000 employees
    Real User
    Top 20
    May 20, 2026
    Standardized lightweight laptops have supported executives with reliable mobility and long battery life
    Pros and Cons
    • "No other brands can really compare to Dell Business Laptops, as they have many great qualities, great features, and great hardware that I would stick with because it is going to work out and your end users will be happy about it too."

      What is our primary use case?

      Dell Business Laptops have been our standard for over 10 years. We are currently conducting a refresh and moving to Dell Pro 7s across the board.

      I joined this organization mid-COVID when the company was focused on providing Dell Business Laptops to users working hybrid or remote roles. They would come into the office sparingly, but providing standard laptops, equipment, docking stations, and monitors ensured a familiar experience when they did visit.

      We are still in the middle of that refresh, so we do not have tight metrics at this time. This is an ongoing effort, and we are currently starting with our IT team before moving on to other end users in the district.

      What is most valuable?

      Usability and battery life are my top priorities when selecting laptops. Many of our laptops go to executives, and if they have a machine that dies too quickly or consistently, they are not happy.

      There are many great features with these laptops. The fact that everything is trending toward USB-C means one dock and one cable makes everything simpler and easier. This is our biggest feature and biggest use case.

      Something that provides many good resources and availability for our end users ensures they never lack for anything. Dell Business Laptops Pro 7 are very light, compact, and easy to use. I do not have a negative thing to say about them.

      What needs improvement?

      There is nothing at the moment.

      For how long have I used the solution?

      I have been in the industry for about eight years.

      How are customer service and support?

      Dell support has been great. Every time we needed something, we always get the extended warranty with the laptop, so if we do have an issue that we cannot fix in-house, we contact Dell support. They will either send a certified technician over or we send it out to them, and it has always been quick with a very great response.

      Which solution did I use previously and why did I switch?

      We have had a long-time partnership with Dell Business Laptops, and even the company I was at before was also a Dell shop, so it is a very familiar product that is very easy to use and user-friendly. Our end users never had a complaint about it.

      No other brands can really compare to Dell Business Laptops. They have many great qualities, great features, and great hardware that I would stick with that. It is going to work out, and your end users will be happy about it too.

      What other advice do I have?

      The usability of Dell Business Laptops, how we can rely on it, and the responsiveness influenced my rating of 9 out of 10, even if it means repeating something.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: May 20, 2026
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      IT Service Desk Support Analyst at a construction company with 1,001-5,000 employees
      Real User
      Top 20
      May 19, 2026
      Portable work devices have supported reliable field operations and extended lifecycle value
      Pros and Cons
      • "Since switching to Dell Business Laptops, my end users experience more reliability, for sure."
      • "As of lately, with Dell support, we have had some issues with delays in responses. The time to issues that used to take a day or two to resolve now takes a week, and they are canceling requests and handling it in ways that are problematic."

      What is our primary use case?

      When selecting laptops for my organization, portability and power for certain aspects of the company are the primary considerations. Most of the time it is standard, but we have a lot of field workers, so portability is the main focus.

      In addition to portability, we also address power in certain aspects of the company because we are diverse in what we are doing. We do landscaping, tree work, wetland studies, and quite a wide array of other services.

      What is most valuable?

      The features I found most valuable include the Connected Config for Dell, which allows us to deploy the features we need and ship it day in and day out.

      Since switching to Dell Business Laptops, my end users experience more reliability, for sure. Since deploying Dell Business Laptops, I would say it improved everything, with Dell Business Laptops device life cycle being longer and the cost being significant as well.

      What needs improvement?

      The security part aligns with our organization's needs regarding Dell Business Laptops. A big improvement that could have been made to Dell Business Laptops was the modular USB-Cs, but they fixed that, which has been great.

      For how long have I used the solution?

      I have been in the industry for five years.

      How are customer service and support?

      My experience with Dell Business Laptops support has been pretty responsive. As of lately, with Dell support, we have had some issues with delays in responses. The time to issues that used to take a day or two to resolve now takes a week, and they are canceling requests and handling it in ways that are problematic.

      What other advice do I have?

      If you are recommending laptops to a peer, I would say that if you are looking for performance and power out of a portable laptop, Dell Business Laptops are a strong choice. I would give Dell Business Laptops a rating of nine out of ten.

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      Last updated: May 19, 2026
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      Updated: September 2026
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      Business Laptops
      Buyer's Guide
      Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.