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reviewer2805510 - PeerSpot reviewer
Partner Account Manager at a wholesaler/distributor with 51-200 employees
Real User
Top 5Leaderboard
Mar 30, 2026
Reliable business laptops have supported long refresh cycles and simplified device management
Pros and Cons
  • "For both myself and my customers, the best features of Dell Business Laptops are reliability, strong enterprise support, and ease of device management, along with good build quality for long-term use in corporate environments."
  • "One area Dell Business Laptops can improve is pricing, as they can be slightly more expensive compared to other competitors."

What is our primary use case?

My main use case for Dell Business Laptops is selling straight to end users, as most of our customers consist of buying the Latitude series, which is normally the standard business laptop. For power users such as engineers and developers, we sometimes sell the Dell Precision laptops to them because they provide high performance, but overall, my focus remains on selling to end users.

Most of the users I support with Dell Business Laptops are standard business workers, while for more high-powered users such as engineers and developers, they will use Dell Precision laptops, which come with their own strengths for high performance.

Dell Business Laptops are deployed in my organization on-premise, as we provide laptops to every single new user. When selling, we deliver boxes from a distributor through to the end user, who then receives them all and manages them on-premise, all with asset tags, and they can manually view them.

We are currently looking at various models, but I confirm that I am using the Latitude 5540, a 15.6-inch laptop, while we have other users that use smaller screen sizes, and for high-performance roles such as engineers and developers, they might use Dell Precision laptops.

What is most valuable?

The positive impact of Dell Business Laptops on my organization and my customers' organizations comes from their reliability, enterprise support, and easy device management, in addition to their build quality. We have many meetings with large enterprises that need assurance they are compatible and work reliably, and I would rate them an eight out of ten for reliability and being well-supported. They last around three to five years in an environment, and the support reduces downtime, allowing you to maintain and keep using your devices, which makes it a great positive for return on investment.

For both myself and my customers, the best features of Dell Business Laptops are reliability, strong enterprise support, and ease of device management, along with good build quality for long-term use in corporate environments. Another factor is the availability of ProSupport with Dell, which helps us resolve hardware issues quickly when they arise.

From an IT perspective, the device management aspect of Dell Business Laptops makes things easier for both me and my customers as they are fairly easy to manage and integrate well with enterprise management tools. The drivers and firmware updates are straightforward, helping keep devices secure and updated without too much effort, allowing us to maintain easily managed monitoring over all of the devices.

What needs improvement?

One area Dell Business Laptops can improve is pricing, as they can be slightly more expensive compared to other competitors. However, that ties back to my previous point about longevity—while the upfront cost may be higher, they provide a lot more value and return on investment over time. Another improvement could also be in battery life for some of the models, as after a couple of years of heavy use, we see a bit of a downgrade and reduced performance on the battery.

I assess the battery life of Dell Business Laptops in my daily operations as something that needs improvement, especially as I am nearing the end of five years with my device. I have noticed that I have to plug it in more now, and after about ten minutes of use, the battery has decreased by twenty percent, whereas initially, this would have only seen a drop of one or two percent.

Both pricing and battery life are very easy, measurable things for reviewers to consider, noting that with time, you might need to plug in the device more than is necessary. While the price is higher during quoting, the return on investment over a five or six-year period solidifies this advantage since you are not refreshing every two years but rather every five.

For how long have I used the solution?

I have been using Dell Business Laptops for the last two years and a half.

Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.

What do I think about the stability of the solution?

Dell Business Laptops are stable, and their scalability is determined by the environment and infrastructure because there will always be demand for products such as these. We ensure we have sufficient stock and effectively manage distribution to partners and customers, keeping scalability smooth.

What do I think about the scalability of the solution?

Dell Business Laptops are stable, and their scalability is determined by the environment and infrastructure because there will always be demand for products such as these. We ensure we have sufficient stock and effectively manage distribution to partners and customers, keeping scalability smooth.

How are customer service and support?

Customer support for Dell Business Laptops is really good and reliable, earning a nine out of ten rating for how we evaluate their services, as all products are well-supported.

Which solution did I use previously and why did I switch?

I have always stuck with this solution, and when looking at products, we tend to select the best-in-breed that we house and sell. While there are other less expensive products, we value reliability and enterprise support—which are key advantages for paying a higher upfront cost compared to some competitors.

How was the initial setup?

Integrating Dell Business Laptops with my existing IT infrastructure is very easy as we run managed MDRs with Arctic Wolf, along with our Microsoft applications, and other tools such as Slack, that work well with our setup.

The procurement of Dell Business Laptops is super easy as we deal through distribution, working from vendor products and looking to sell into our channel partners across the United Kingdom. We engage with all the top channel partners who then procure that through to their end users, whether in private, public sector, or tender bids.

What about the implementation team?

The laptops allow for easy management by IT staff, as we have our whole SE team that manages asset tagging and centralized management, which makes the management of Dell Business Laptops efficient. Although I do not manage them myself, I know that Kobe and his team recently handled this and had it completed in a couple of minutes.

What was our ROI?

I see a return on investment with Dell Business Laptops as the money and time saved go hand-in-hand, since keeping the same products reduces the need for a completely different product refresh. By not having to spend money every two years, but rather every five or six, you maintain consistent return on investment and value.

Most PC refreshes or hardware refreshes now look at five to six years, rather than before when we would be looking at two years maximum with different brands.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing reveals that we are tailored to the higher end of the pricing spectrum, but considering the value and return on investment over a few years, it is more favorable to not refresh every eighteen months to two years but rather aiming for five or six years for optimal return.

Which other solutions did I evaluate?

We assess various competitors across the market when evaluating options, and while looking at all solutions, we remain focused on best-in-breed products. In this case, we ensure we are considering the superior support services and management offered over that of other vendors.

What other advice do I have?

I take my Dell Business Laptop everywhere in my backpack, and despite this daily wear and tear, there is barely any noticeable damage. The device remains very accessible for plugging in wires when connecting to screens, and there is no wear and tear on the side ports.

I am not the technical person, so I would not know about utilizing the security features such as TPM chips and BIOS-level protections on Dell Business Laptops, and when we are selling them, we are simply selling and using them.

The AI-enhanced performance features of Dell Business Laptops, including noise cancellation, high-quality webcams, and fast boot times, have positively influenced my team's productivity levels, especially with Copilot that is very effective when used on the Dell device. The quality of the camera during calls makes my workload run much more smoothly as I do not have to deal with technical issues.

I advise medium to large enterprise organizations looking for reliable products with strong vendor support and long life-cycle management to consider Dell Business Laptops, as I believe they are among the better options available.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Mar 30, 2026
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reviewer2897196 - PeerSpot reviewer
Global IT IT Senior Executive at a manufacturing company with 10,001+ employees
Real User
Top 20
Sep 9, 2026
Business laptops have improved daily design workflows and have supported reliable team collaboration
Pros and Cons
  • "Dell Business Laptops help improve my company's ROI through daily employee productivity and device reliability, since they can handle the daily workflow."
  • "Dell Business Laptops are not stable."

What is our primary use case?

I have been using Dell Business Laptops for about eight years. My main use case for Dell Business Laptops is for business purposes. I use Dell Business Laptops for creating project timelines and working with Excel. I also use AutoCAD software, SolidWorks, 3ds Max, and Siemens NX when using Dell Business Laptops in my daily work.

How has it helped my organization?

Dell Business Laptops have positively impacted my organization in terms of efficiency. By efficiency, I mean that it has made work easier and helped my team collaborate better, especially the new model integrated with the AI feature, which is very helpful.

What is most valuable?

The best features Dell Business Laptops offer are the long-term warranty period, which keeps the hardware under coverage. The warranty has helped me and my team as Dell support is fantastic and able to serve us within 24 to 48 hours. The CPU and battery on Dell Business Laptops are average but considered good enough. The AI feature has been helpful, as the supportive AI features, CPU, processor, and memory make a difference when I use the AI features.

What needs improvement?

Dell Business Laptops can be improved by enhancing the quality of the mechanical components.

For how long have I used the solution?

I have been working in my current field for about nine years.

What do I think about the stability of the solution?

Dell Business Laptops are not stable.

What do I think about the scalability of the solution?

The scalability of Dell Business Laptops is considered average.

How are customer service and support?

I would rate Dell's customer support an eight. Overall, I find Dell's customer support helpful.

Which solution did I use previously and why did I switch?

I have not used a different solution since Dell Business Laptops are the company standard from headquarters.

How was the initial setup?

My experience with pricing, setup cost, and licensing has been positive since all of this is in a bundle, which saves a lot of trouble.

What was our ROI?

Dell Business Laptops help improve my company's ROI through daily employee productivity and device reliability, since they can handle the daily workflow. Dell Business Laptops impact my company's bottom line through financial savings related to the hardware life cycle and lease contract options.

With the prolonged life cycle, Dell Business Laptops definitely help with cost savings by avoiding the need to purchase hardware repeatedly. I have seen a return on investment, and I can share that it results in both money saved and time saved, which both contribute to efficiency.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup cost, and licensing has been positive since all of this is in a bundle, which saves a lot of trouble.

Which other solutions did I evaluate?

Before choosing Dell Business Laptops, I did not evaluate other options.

What other advice do I have?

To another IT leader or buyer unsure about choosing Dell for their commercial fleet, I would mention the lightweight design and GPU performance. Dell Business Laptops impact my IT support team's efficiency and my organization's ability to keep business running smoothly as long as they require less attention from the IT team. Since deploying Dell laptops, I would rate the measurable outcomes such as cost savings, productivity improvements, and user satisfaction scores about eight. If others are considering using Dell Business Laptops, I would advise that if you value good performance and durable laptops, you can move forward with this choice. If I were recommending Dell laptops to a peer, I would say that the overall performance and technical support for the warranty are strong points. Overall, Dell Business Laptops provide good service and performance. In summary, my experience with Dell Business Laptops demonstrates that the performance is average and considered good. My overall review rating for Dell Business Laptops is eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 9, 2026
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Buyer's Guide
Dell Business Laptops
September 2026
Learn what your peers think about Dell Business Laptops. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
913,076 professionals have used our research since 2012.
Lucus Romero - PeerSpot reviewer
Director of User Experience at a legal firm with 5,001-10,000 employees
Real User
Top 10
May 19, 2026
Lightweight laptops have enabled revenue‑driven legal work to run reliably throughout the day
Pros and Cons
  • "My advice to others looking into using Dell Business Laptops is that they should definitely check them out; the product's good, the price is right, and the procurement and delivery, along with all the things, add up to a very well-run program."
  • "Even a small thing that I think Dell could tweak is the docking station experience, which has been a struggle; we do have some older docks that don't work so well with the newer laptops, and it could be very frustrating for attorneys when they plug in and maybe one of their two screens doesn't turn on, which we seem to see quite a bit with the older docking stations."

What is our primary use case?

Dell Business Laptops serve as the primary workstations for our attorneys at Polsinelli.

A specific example of how the attorneys use the laptops in their day-to-day work is that they handle everything on them; they edit documents, they process email, they do research on them. It's how they function, and it's how they make money.

I would add that Dell Business Laptops are their primary driver of revenue for lawyers; lawyers cannot make money without the use of a laptop and technology.

What is most valuable?

When it comes to the best features that Dell Business Laptops offers, we appreciate them to be light with big batteries for long run time and also to be productive; you don't need the most powerful laptop ever, but a laptop that will function well is important.

The specific features of long battery life and a lightweight design have positively impacted our attorneys' productivity and daily routines, as right now, Dell has a very good product, which has improved their work product and everyday life; these attorneys spend a lot of time in the air, so that's important to have that long battery life.

I would also highlight that Dell Business Laptops are pretty robust and strong for a heavy workload; they seem to hold up very well.

Dell Business Laptops have positively impacted our organization by making it easy on the procurement process; Dell Financing has helped us out, making the logistics involved with ordering Dell probably the best untalked about feature.

The procurement process or Dell Financing has benefited our organization by saving us money because we were leasing with another company, and the structure of the finance program was a much better structure that didn't continue to charge us extra fees, and we didn't have to return the laptops as we would with the other finance structure that we were involved in.

What needs improvement?

Even a small thing that I think Dell could tweak is the docking station experience, which has been a struggle; we do have some older docks that don't work so well with the newer laptops, and it could be very frustrating for attorneys when they plug in and maybe one of their two screens doesn't turn on, which we seem to see quite a bit with the older docking stations.

I believe I captured all the needed improvements.

For how long have I used the solution?

I have over twenty years of experience working in my current field.

What other advice do I have?

I think that Dell Business Laptops are doing a really good job, and I don't really have any specific example of how they could get better; we are very, very happy with the product and will continue to use Dell Business Laptops so long as they continue to work as well as they do.

I rate Dell Business Laptops overall as a nine out of ten.

I give them a nine and not a ten because there's always room for improvement, and if they were perfect, I probably wouldn't have a job.

We deploy Dell Business Laptops directly, managing them with an on-premises setup.

In my role, I own the budget for laptop procurement.

My top priorities when selecting laptops for my organization are availability, as they must be available, and usability; they must be fit for function for our attorneys.

The specific challenge or need I was trying to address when I chose Dell Business Laptops for my organization is that they are a primary driver of revenue, so we're simply trying to put the best laptop at the best cost in front of our user base.

I chose Dell over the other brands I was considering due to their long history, the support model being great, reliability, and checking a lot of the boxes in the market.

My thoughts on the security features of Dell Business Laptops are that we have all of our own security as well as some of the partners that Dell works with; for us, we are a very high security function, and we have no problems with any of the security, none whatsoever; it's all very good.

My advice to others looking into using Dell Business Laptops is that they should definitely check them out; the product's good, the price is right, and the procurement and delivery, along with all the things, add up to a very well-run program.

My overall rating for this review is nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 19, 2026
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Global Support Manager at Samtec, Inc.
Real User
Top 20
May 18, 2026
Cost-focused laptops have delivered solid functionality and have supported large-scale savings
Pros and Cons
  • "We are saving several hundred dollars per device, and we have purchased roughly 1,000 devices up to this point, so we are definitely saving several thousand dollars."
  • "From an engineering perspective, Dell Business Laptops could be improved by reducing weight, as that is one of the biggest complaints we receive."

What is our primary use case?

My top priorities when selecting laptops for my company are cost, ease of use for the end-users, and functionality.

Dell Business Laptops models I am currently using are the Dell Pro Plus 14 and 16 inch, and the Dell Premium and Dell Pro Max 16 inch.

What is most valuable?

I would not say any feature specifically stands out in Dell Business Laptops. We did go back to a mid-tier model with Dell to keep it simple, which fits our needs and provides huge cost savings compared to the higher-end models such as the Yoga and the Carbon we had with Lenovo.

My experience with Dell Business Laptops has been good so far, as the experience with the actual company has been great, and their support has been good.

What needs improvement?

From an engineering perspective, Dell Business Laptops could be improved by reducing weight, as that is one of the biggest complaints we receive. They are heavy machines, but they are beefier machines with a graphics card.

For how long have I used the solution?

My company has been using Dell Business Laptops since we switched back to them in October, after using Lenovo. We used Dell Business Laptops over a decade ago.

What do I think about the stability of the solution?

I would not say anything specific has resulted from switching to these Dell Business Laptops, because most end-users generally do not care as long as it works. The fact that they work and function makes the end-users happy, and they do not have any complaints.

How are customer service and support?

My experience with Dell Business Laptops has been good so far, as the experience with the actual company has been great, and their support has been good.

Which solution did I use previously and why did I switch?

We chose Dell Business Laptops for my company while addressing specific challenges around cost. We were looking at revitalizing cost, and Dell was too competitive to pass up, especially since Lenovo was not able to compete when it came down to cost once we started looking at competitors.

What was our ROI?

I do not have a specific number on cost savings, but I know there has been substantial savings. We are saving several hundred dollars per device, and we have purchased roughly 1,000 devices up to this point, so we are definitely saving several thousand dollars.

Which other solutions did I evaluate?

We chose Dell Business Laptops over other brands such as HP and Lenovo because we wanted to have an all-in-one solution. We prefer Dell's desktop solution, especially from an engineering perspective, better than HP's. Most of the reason was cost.

What other advice do I have?

If I were recommending Dell Business Laptops to a peer, I would emphasize that the cost savings is definitely there, and from a functionality standpoint, they function just as well as the Lenovos. The base model of Dell Business Laptops is much nicer and sleeker compared to the base model of Lenovo, which looks very clunky.

I would not say anything specific that Dell Business Laptops have done to support our hybrid workforce from my standpoint, as I do not know if there is anything special they have done different than what Lenovo could do, but it allows people to work remotely and internally. I would rate this review an 8 overall.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 18, 2026
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IT Manager at The International School of Choueifat
Real User
Top 20
Mar 19, 2026
Consistent performance and proactive support have simplified long‑term device management
Pros and Cons
  • "Working with Dell Business Laptops in general is a hassle-free experience, especially their maintenance and support page."
  • "Compared to Mac, the Dell speakers are not the best on the market."

What is our primary use case?

I usually use Dell Business Laptops for work purposes because it is not very common to have them at home for personal use. Most people either use a Mac or Chromebook for studying purposes. My personal computer was a Dell XPS, and the first one I bought was in 2020. Ever since, I have been using Dell XPS.

Dell Business Laptops allow for easy management by IT staff, and they are very convenient and lightweight. It depends on the make, brand, model, and certain resources being used, but for me, speaking about the XPS model, it is very lightweight and compact. Dell XPS stands out compared to other brands in the market.

Working with Dell Business Laptops in general is a hassle-free experience, especially their maintenance and support page. The easiest thing is I can find my product, product tag, or serial number on the support website, which is very unique. Some other brands do not have the same feature, as you have to install software to detect your hardware. On the Dell support website, it is very convenient to type in or punch in the tag or serial number of my computer, and it automatically pulls up my hardware information. I have been dealing with the warranty services and the Dell tech line, and they have been very helpful, which is very unique.

What is most valuable?

The dependability of Dell Business Laptops does impress me in terms of their handling daily wear and tear. There is basically nothing special about day-to-day activity, but if someone has a laptop, it should serve its purpose. What stands out are the certain tweaks and features when you essentially need them. A laptop is a computer, but what stands out are the tweaks and things that are there when you need them. For example, the support, just getting the drivers and your computer drivers, and getting information about even the piece of hardware that you are using and how convenient it is to pull up all the information, all the repair history of this device, and also the warranty duration and all those things from the website is very convenient. I have had several other laptops, and I can say it is not as easy as it is with Dell Business Laptops, especially when it comes to support solutions.

My impression of the ProSupport service provided by Dell is that they have been very proactive. I actually did not deal with Dell support for the past four years. Before that, when I was in New York, if we reported a hardware issue, we would almost get it returned the same day, as they would pick it up the same day almost. For the past three years, I have not had any issues, fortunately.

What needs improvement?

I think Dell needs to produce more with touchscreens. The XPS model that I have has only one edition that has the touchscreen. Seeing more convertible laptops would be an added asset for Dell, especially the XPS model that I am currently using.

From the features perspective, there are not really any missing features that I would like to see included in Dell Business Laptops in the future. I also would suggest, although I do not know how that could be done, that the speakers could be enhanced. Compared to Mac, the Dell speakers are not the best on the market. I know it has to do with the pricing and everything, but if I were to suggest something, that would be one of the things to look into and enhance.

For how long have I used the solution?

Throughout my career, I have been using Dell Business Laptops for around ten to twelve years.

What do I think about the stability of the solution?

Regarding the stability and performance of Dell Business Laptops, I have had no crashes, downtimes, or any performance issues with them. If it was not a hardware failure, which we usually just contact support about and then get it replaced, we have almost none or zero issues with the system itself. Other than hardware defects, which we always replaced as soon as possible, I have had no other issues.

What do I think about the scalability of the solution?

I would describe the ease of integrating Dell Business Laptops within the existing IT infrastructure as something I have not found any difficulties with, fortunately. For the past four or five years, we actually migrated from using Lenovo and HP. We recently migrated to all Dell computers, not only laptops, but also desktop computers. I had a ThinkPad and I replaced it with a Dell. Luckily, ever since, it has been integrated very well. I have not found any difficulties with that at all.

How are customer service and support?

I would evaluate the customer service and technical support teams of Dell as very helpful, and we did not have to wait in a queue to get an agent. They are always available. Their virtual assistant, which was recently published in the last year or so, is very helpful as well.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I decided to go with Dell Business Laptops mainly because of the cheaper price. We got a better offer working with Dell. Also, their return service and maintenance service were phenomenal. That is why we preferred to rely basically on Dell Business Laptops. We still have some HP and Lenovos, but the main infrastructure and the main computers and laptops are Dell.

How was the initial setup?

The initial setup of Dell Business Laptops was pretty easy, and one of the reasons we considered Dell is that their BIOS settings have the ability to manage and deploy the BIOS settings through YAML files, which was very convenient for us. When we purchased, for example, two hundred units or one hundred units, and we had to set the BIOS password and adjust the BIOS settings, we did not have to set it one by one. We could just fire up all the computers and then push the BIOS settings through our network. That was fairly easy for the initial deployment, and I would say Dell stands out in this aspect.

What was our ROI?

I have not seen any measurable benefits in terms of return on investment, cost saving, time saving, or efficiency improvements with Dell Business Laptops. That is more of an economical question, which I am not really aware of. It also has to do with the geographical place and has so many measures to take into consideration, including inflation. Fortunately, it has not been a challenge for at least the past three years. Things might change because of the whole crisis going on in the Middle East, but fortunately, it has stayed as it is.

What other advice do I have?

The technical support and customer service team of Dell Business Laptops deserve a rating of eight or nine on a scale of one to ten, where ten is the highest.

There is no specific piece of advice or recommendation that I may share with other organizations considering Enterprise laptops on my mind right now, but in terms of just hardware enhancements, I would suggest the convertible editions and touchscreens and also enhancing the speakers. My overall rating for this review is nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Mar 19, 2026
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Sr Solution architect at Aws
Real User
Top 20
Sep 9, 2026
Reliable laptops have supported critical production incidents with long battery life and fast startup
Pros and Cons
  • "I have been very satisfied for more than 20 years using Dell Business Laptops."
  • "A lighter weight would be a great improvement for Dell Business Laptops across the entire lineup."

What is our primary use case?

I have been working here in the team for more than 20 years and have been using Dell Business Laptops for more than 20 years as well.

My main use case for Dell Business Laptops is to support my customers in production support and for personal use. For production support, I am supporting many different banks and stock exchanges. I am a database specialist, so I use Dell Business Laptops to support critical customer environments including their databases.

What is most valuable?

Dell Business Laptops are very sturdy and high performance, requiring no need to shut down periodically. They boot fast and deliver excellent performance.

It is critical for Dell Business Laptops to be sturdy and high performance because whenever a critical incident occurs with my customers, I need to be online immediately and work extended hours. Any low performance or requirement to shut down significantly affects my ability to support them. Therefore, it is essential for me to be online and ready to provide support immediately.

Dell Business Laptops have provided a very positive change. Since I work in production support for different customers, fast performance, lightweight design, and good battery backup are all critically important to me. This represents a very positive change overall.

Thank to Dell Business Laptops, the improved battery backup is truly important for my work, and the lower boot time with no need to restart are some of the important aspects that really help me in my production support.

What needs improvement?

A lighter weight would be a great improvement for Dell Business Laptops across the entire lineup.

Even better battery life would be a definitely great addition to Dell Business Laptops.

For how long have I used the solution?

I have been using Dell Business Laptops for more than 20 years.

What do I think about the stability of the solution?

Dell Business Laptops are very stable.

What do I think about the scalability of the solution?

I do not have much data about the scalability aspect of Dell Business Laptops as I receive them from the organization and they are pretty much standard across the organization. Scalability is not what I am exploring currently. However, I believe that in case of requirement, it is easy to upgrade them in terms of resources.

How are customer service and support?

Customer support for Dell Business Laptops is fantastic.

I would rate the customer support a 10.

Which solution did I use previously and why did I switch?

I have not used any other solutions for a while. My organization has been using Dell.

How was the initial setup?

The experience with Dell Business Laptops pricing, setup cost, and licensing is really good. I do not directly control the pricing and cost in my organization, but the costing team and those people responsible appear to be happy with the costing.

What about the implementation team?

I am not directly responsible for return on investment, but time saving is one of the metrics that I share with my management team. Definitely because of Dell Business Laptops, I save a lot of time in my work and turnaround time whenever there is a requirement.

What was our ROI?

I am not directly responsible for return on investment, but time saving is one of the metrics that I share with my management team. Definitely because of Dell Business Laptops, I save a lot of time in my work and turnaround time whenever there is a requirement.

What's my experience with pricing, setup cost, and licensing?

The experience with Dell Business Laptops pricing, setup cost, and licensing is really good. I do not directly control the pricing and cost in my organization, but the costing team and those people responsible appear to be happy with the costing.

Which other solutions did I evaluate?

I have not evaluated other options before choosing Dell Business Laptops. Since I have already been using the laptop for more than 20 years and Dell was one of the primary choices in my organization.

What other advice do I have?

The top priority when selecting laptops for my organization is the best battery backup, really high performance, low boot time, and less weight.

I am currently using the Inspiron and XPS models of Dell Business Laptops.

Long life is one of the important features I was addressing when I chose Dell Business Laptops for my organization so they can last for a long time for production support and save on the cost of upgrading the laptop frequently.

I chose Dell over the other brands I was considering because of the history of Dell Business Laptops. I have been very satisfied for more than 20 years using Dell Business Laptops. That is definitely a significant part of my decision.

I have not delved much into the security features of Dell Business Laptops, but I have no concerns from the IT security team and it is all certified.

Productivity improvement and user satisfaction is one of the parameters as well since deploying Dell Business Laptops because they last really long and the users using them are happy with the performance and battery backup.

I would simply say that when using business laptops for production support, you definitely need really high performance and great battery backup, and I would definitely recommend Dell Business Laptops.

Since I have a really high performance requirement, Dell Business Laptops support my hybrid workforce on the cloud as well as on-premises. This makes it a great laptop to work with for such critical performance requirements.

I will definitely give the advice regarding Dell Business Laptops in terms of performance, durability, scalability, and customer support, which are the primary reasons to recommend them to others. I have given this review an overall rating of 8.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Sep 9, 2026
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Sr. Executive IT - India & Subcontinent at a manufacturing company with 10,001+ employees
Real User
Top 20
Sep 11, 2026
Reliable laptops have powered field teams with strong performance, support, and long battery life
Pros and Cons
  • "We have seen measurable outcomes such as reduced downtime and increased productivity since our laptops operate reliably, allowing all tasks to be completed efficiently while minimizing disruptions."
  • "Areas that could be improved for Dell Business Laptops include specific hardware parts where little development is needed."

What is our primary use case?

Dell Business Laptops serve as our primary computing solution for our sales teams, customer support team, and all other teams throughout our organization.

A specific example of how my teams use Dell Business Laptops in their daily work includes working on AI-related tasks, such as complex work on Excel and using Copilot, which helps us generate proper reports and analysis. These tasks require specific speed and performance, so we are utilizing the recently introduced AI-based systems from Dell to enhance our tools and provide the best experience for our employees.

Most of our teams are sales teams, and for them, a rugged and durable system is most important because they travel daily. System performance is critical when they are sitting with general managers and business heads. We are receiving the durability and performance we need from Dell Business Laptops, and while there are minor issues, they are manageable.

What is most valuable?

In my opinion, the best features of Dell Business Laptops are their support and performance. The systems deliver strong performance-wise and meet our expectations.

The support features include the technical support team, which provides proper assistance until issues are resolved and arranges boot camps for us to proactively check systems for any issues, ensuring we receive the necessary support we expect from Dell. In terms of performance, Dell Business Laptops deliver what we require, especially for complex Excel applications and AI tools, offering speed and reliability.

Regarding battery life, we are receiving good battery performance and prefer extended warranties for our batteries. Extended battery life is crucial for our sales teams who need long battery performance when in the field, thus eliminating the need to search for charging points.

Dell Business Laptops significantly impact our organization as they are essential for all businesses. Performance and speed directly affect business smoothness, so as long as Dell Business Laptops function effectively, we achieve the required output from all teams, including customer support, sales teams, managers, and directors using the same systems for their complex applications. We have seen measurable outcomes such as reduced downtime and increased productivity since our laptops operate reliably, allowing all tasks to be completed efficiently while minimizing disruptions.

What needs improvement?

Areas that could be improved for Dell Business Laptops include specific hardware parts where little development is needed. Better attention to these areas could enhance overall performance.

The specific challenge we were addressing by choosing Dell Business Laptops was related to hardware issues we have observed, which we are in touch with the Dell team to rectify.

For how long have I used the solution?

We have been using Dell Business Laptops since 2008 or 2009, having started from the Dell D520 models.

What do I think about the stability of the solution?

Dell Business Laptops are stable for our organization.

What do I think about the scalability of the solution?

The scalability of Dell Business Laptops is easier to manage.

How are customer service and support?

Customer support for Dell is great. I have already mentioned that their after-sales service includes arranging boot camps and continually monitoring our issues until they are resolved.

I would rate Dell's customer support a solid ten out of ten.

What was our ROI?

Since deploying Dell Business Laptops, we have experienced cost savings as Dell consistently provides competitive pricing while offering greater configuration options, ultimately benefiting our employees.

What's my experience with pricing, setup cost, and licensing?

My experience with Dell in terms of pricing, setup cost, and licensing is positive. They provide better pricing and configuration compared to other brands, along with extended warranties.

Dell provides competitive pricing compared to other brands, which reflects a strong return on investment.

What other advice do I have?

If I were to recommend Dell Business Laptops to a peer, I would emphasize the importance of their after-sales support and technical assistance, which I find superior to other brands. After purchasing, Dell continues to provide the necessary resolutions and support, alongside offering better speed, configuration, and pricing compared to competitors.

My advice for others looking into Dell Business Laptops is to choose them and consider extended battery life and extended warranty options, as these features are crucial for our employees. I would rate this product a nine out of ten overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Sep 11, 2026
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reviewer2897205 - PeerSpot reviewer
Regional Director, Information Technology Service Delivery at a manufacturing company with 10,001+ employees
Real User
Top 20
Sep 9, 2026
Modern laptops have boosted data science productivity and have supported reliable hybrid work
Pros and Cons
  • "Our AI and data scientists are using Dell Business Laptops, and with Dell Pro Plus Max models, they are able to use them efficiently and are more productive using these laptops, which is definitely helping our teams."
  • "Dell Business Laptops can be improved by making them more affordable and by including a touchscreen option, which would be helpful."

What is our primary use case?

Dell Business Laptops are provided to all our employees and are also being used by our data scientists. Our data scientists use them for their day-to-day work, joining Teams meetings, managing their Outlook communications, and performing all their work on Dell Business Laptops. We have 5350s and other business laptop Dell Pro Plus 14 inches.

How has it helped my organization?

Dell Business Laptops have positively impacted our organization by helping us deliver better products. Our people are more productive using the laptops, which is definitely helping us be available and deliver better productivity.

Our AI and data scientists are using Dell Business Laptops. With Windows 7, they were getting CPU consumption of 96-97% and were not able to perform. With Dell Pro Plus Max models, they are able to use them efficiently and are more productive using these laptops. This is definitely helping our teams.

What is most valuable?

The best features Dell Business Laptops offer are the performance, which is far better than other options, easy repairability, and good service. We definitely value all of that.

Regarding easy repair and service, it helps us have a better turnaround time, we can deploy more laptops, and users are happy with Dell Business Laptops as compared to other laptops such as Surface 7.

What needs improvement?

Dell Business Laptops can be improved by making them more affordable and by including a touchscreen option, which would be helpful. Affordability and touchscreen are the main improvements needed for us.

For how long have I used the solution?

I have been using Dell Business Laptops for three years.

Which solution did I use previously and why did I switch?

I have found that Dell Business Laptops are better than MS Surface 7, which we were using for some years. The performance of Dell Business Laptops was far better than Microsoft Surface 7.

What other advice do I have?

Regarding Dell Business Laptops' AI capabilities, I think they are good. We do not have any complaints as they are providing good governance and security.

Regarding the accuracy and reliability of output, the laptops are more reliable than any other laptop we have used, which is the reason we are sticking to them.

Dell Business Laptops are deployed in our organization in a hybrid on-premises and public cloud model. For our public cloud deployment, we use Azure.

My advice to others looking into using Dell Business Laptops is to go for it.

We have a business relationship with Dell other than being a customer because we have resellers. We are buying from Zones, which is a Dell authorized partner or reseller.

I rate Dell Business Laptops a 9 out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Authorized Partner/Reseller
Last updated: Sep 9, 2026
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reviewer2843388 - PeerSpot reviewer
Support Technician at a legal firm with 5,001-10,000 employees
Real User
Top 10
May 19, 2026
Laptops have supported mobile legal work and save time with strong battery life and pro design
Pros and Cons
  • "We have had a better partnership with Dell, and the sales representatives and everyone involved has been better to work with than the other brand we previously used."
  • "Battery life could even be improved from where it is currently."

What is our primary use case?

We predominantly use Dell Business Laptops over desktops, and that is what everybody carries around to get their work done. Our primary uses include email and web browsing. As attorneys, our team keeps track of their time by the minute. There is nothing too unique involved with their normal daily routine. Dell Business Laptops serve as the daily driver that everybody needs to get their work done.

How has it helped my organization?

We have developed a better partnership with Dell, and the sales representatives and everyone involved has been better to work with than the other brand we previously used. We are able to get things done at a faster pace. In my support role, I hear that they function better on a day-to-day basis.

What is most valuable?

Currently, we are on the 14 Pro Premium, and the weight has been a good benefit, along with the battery life. Not having to carry around a charger is more important than other features. This is probably the most important thing, especially when people are traveling or at events such as conventions where constant charging would be inconvenient.

The collaboration touchpad has been a nice feature and is an addition this year. There was a decent speed jump between the last model and this one. The laptops look better in general. Working with attorneys, they want something that looks professional when taking it to a client's office, and Dell Business Laptops fit that bill. Battery life has been a good benefit for our team, whether they are supported in the office or working from home while traveling.

What needs improvement?

Dell Business Laptops could probably be thinner, more in line with the XPS line. Battery life could even be improved from where it is currently. Non-soldered memory and more user-replaceable items would be great improvements. The laptops this year were a bump up in performance compared to previous years.

For how long have I used the solution?

I have been doing support for about 21 years and have been with Polsinelli for 19 years.

What do I think about the stability of the solution?

There are no stability issues.

What do I think about the scalability of the solution?

There are no scalability issues.

How are customer service and support?

Customer support is overall pretty good.

Which solution did I use previously and why did I switch?

We have had a better partnership with Dell, and the sales representatives and everyone involved has been better to work with than the other brand we previously used.

How was the initial setup?

There was a decent speed jump between the last model and this one. The laptops look better in general. Working with attorneys, they want something that looks professional when taking it to a client's office, and Dell Business Laptops fit that bill.

What about the implementation team?

There were no issues with setup cost and licensing. Pricing could always be better.

What was our ROI?

I do not have specific details, but I am positive there are fewer tickets entered on the current model. This is definitely saving money, especially when considering that our attorneys are billing by the minute.

What's my experience with pricing, setup cost, and licensing?

There were no issues with setup cost and licensing. Pricing could always be better.

Which other solutions did I evaluate?

We also looked at Lenovo and HP.

What other advice do I have?

I would advise anyone to look at all their options, and if Dell Business Laptops would work for them, I definitely would not have any complaints to give them. I would rate this product an 8 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: May 19, 2026
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Sai  - PeerSpot reviewer
Ai/Data Analyst at CSD
Real User
Top 5Leaderboard
Mar 30, 2026
Reliable work laptop has boosted multitasking for exam monitoring and team collaboration
Pros and Cons
  • "Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues."
  • "Although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues."

What is our primary use case?

I have been using Dell Business Laptops, specifically the Dell Pro 14 Premium, as a daily work machine at my work for around six months.

My main use case for Dell Business Laptops involves monitoring various classes while getting my pay for monitoring students taking exams, which requires me to have multiple tabs open continuously, as it takes quite a bit of time to complete one exam for a student, and I also need to make different Excel sheets and documents after each exam has been completed.

The monitoring process we use includes working from Google Meet with a special interface connected to classroom cameras, guiding students to designated classrooms, and maintaining an Excel sheet for attendance and performance. We manually fill the Excel sheets, splitting tasks among our large team of four to five people, and I can say that Dell Business Laptops handles multitasking very easily as we frequently switch between monitoring tasks and Excel.

Before the workday begins, we have a meeting with our team on Teams to organize our tasks, and everything works well when I use this laptop.

What is most valuable?

The best features of Dell Business Laptops that stand out to me are the RAM and SSD, as having flexible RAM is beneficial for smoothly running new software we consider for monitoring without delays, which supports us even if we move into a new environment.

The smooth performance of Dell Business Laptops allows me to switch between applications very quickly with Alt-Tab, saving considerable time, as other laptops previously caused me disruptions with lag and frequent loading issues.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

The SSD does impact our workflow, though I am not sure much about it technically. However, RAM flexibility is important because we need ample RAM to run the system smoothly; less RAM results in noticeable glitches.

I find this laptop very interesting with its good storage and durability, as I handle it roughly and have dropped it a couple of times, yet it works fine. The display quality is excellent, and although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues.

What needs improvement?

Improvements for Dell Business Laptops could include better battery life, resolving heating issues, and possibly addressing pricing as similar models from competitors are available at lower prices, with seasonal discounts being appreciated.

In future models of Dell Business Laptops, I would like to see complimentary software benefits such as Excel or Microsoft 365 instead of having to pay for them, which I believe could increase demand for these laptops.

For how long have I used the solution?

I have been working in my current field for around five months, and if I were to include this one as well, it is six months.

What do I think about the stability of the solution?

The smooth performance of Dell Business Laptops allows me to switch between applications very quickly with Alt-Tab, saving considerable time, as other laptops previously caused me disruptions with lag and frequent loading issues.

Dell Business Laptops are very stable, and although I initially considered a MacBook, I preferred the access and flexibility of Dell Business Laptops option.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

What do I think about the scalability of the solution?

I believe we deploy Dell Business Laptops in a hybrid cloud environment.

Initially, we used Azure for our hybrid cloud setup, but when I joined the team, we switched everything to AWS.

How are customer service and support?

I have not reached customer support personally, but one of my teammates faced an issue and praised the customer support for being very helpful in guiding him, which makes me believe it is really good.

Customer support is really good as one of my teammates experienced quick assistance with his laptop issue, leading me to believe that their support is dependable.

Which solution did I use previously and why did I switch?

Initially, I used an HP laptop that lagged constantly, causing significant frustrations when running multiple applications which often led to the laptop not responding; switching to Dell Business Laptops resolved all these issues.

How was the initial setup?

We manually fill the Excel sheets, splitting tasks among our large team of four to five people, and I can say that Dell Business Laptops handles multitasking very easily as we frequently switch between monitoring tasks and Excel.

Before the workday begins, we have a meeting with our team on Teams to organize our tasks, and everything works well when I use this laptop.

What about the implementation team?

I think we have a sort of reseller relationship with the vendor as we just buy the products from them without being partners.

What was our ROI?

I find this laptop very interesting with its good storage and durability, as I handle it roughly and have dropped it a couple of times, yet it works fine. The display quality is excellent, and although the battery may not support long hours, usually about two to three hours during a five to six-hour shift, the benefits of its features outweigh its flaws, including occasional heating issues.

Since using Dell Business Laptops, I have noticed significant improvements in productivity as, compared to my previous HP laptop that lagged a lot, everything with Dell Business Laptops runs smoothly during team meetings on Teams without any issues.

What's my experience with pricing, setup cost, and licensing?

I find the pricing of Dell Business Laptops to be slightly on the pricier side since my organization deducts the cost from my salary, but I think the features justify the price, though licensing costs seem a bit high.

Which other solutions did I evaluate?

Dell Business Laptops are very stable, and although I initially considered a MacBook, I preferred the access and flexibility of Dell Business Laptops option.

What other advice do I have?

I would rate Dell Business Laptops a nine out of ten.

The reason for a nine instead of a ten is mainly due to heating issues, pricing concerns, and battery life, but I still consider nine a good score because of the laptop's overall smooth performance and support for multiple applications.

I am using the Dell Pro 14 something, but I do not exactly remember the complete model name.

Although I do not know much about TPM chips, we utilize a fingerprint for two-factor authorization to log in securely and update classroom-related documents, and I think it is a good feature.

The AI-enhanced performance features, including the camera quality, which I find better than my phone, greatly influence our productivity, making meetings smoother and providing a sense of connectivity among team members.

I find Dell Business Laptops really good and I highly recommend it; I have already encouraged my family to buy it based on my experience, and none of them have regretted their purchase.

I assess the dependability of Dell Business Laptops as perfect in terms of handling daily wear and tear, as I have dropped it several times without facing any issues. My rating for Dell Business Laptops is nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Last updated: Mar 30, 2026
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Buyer's Guide
Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2026
Product Categories
Business Laptops
Buyer's Guide
Download our free Dell Business Laptops Report and get advice and tips from experienced pros sharing their opinions.