Dell IT Service Desk Reviews

Name: Dell IT Service Desk
Brand: Dell Technologies

What is Dell IT Service Desk?

The IT service desk provides employees a modern IT service experience with several ways to access the IT assistance they need, including an extensive knowledge base as well as live service experts available 24x7 via chat or by phone.

Dell IT Service Desk mindshare

As of February 2026, the mindshare of Dell IT Service Desk in the Service Desk Outsourcing category stands at 6.9%, up from 4.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Service Desk Outsourcing Market Share Distribution
Product	Market Share (%)
Dell IT Service Desk	6.9%
Capgemini Outsourced Digital Workplace	10.0%
Unisys Service Desk Outsourcing	6.8%
Other	76.3%

Service Desk Outsourcing

Compare Dell IT Service Desk with alternative products

Learn more about Dell IT Service Desk

Dell has developed a streamlined process to resolve hardware and software issues quickly and the platform enables Single Sign On (SSO) and Self Service Password Reset.

The Dell services team becomes an extension of your IT department – providing the scale and expertise needed for the most demanding customer environments.

Dell IT Service Desk was previously known as Dell Service Desk Outsourcing.