What is our primary use case?
My main use case for Dropbox Sign is that it has made life much easier and more convenient in the office, and the price was much more affordable than our previous tool, which was DocuSign. The only time it has not worked well has been with clients who do not have access to email, which is pretty rare these days. If document edits are required, it can be somewhat inconvenient to have to delete the old file, restart the submission, and sometimes have the client complain the link will not work because they are using the previous email.
Currently, I use Dropbox Sign for the new hire application process with our HR department. This saves internal personnel time by having the application link directly available from our website. The new hire candidate simply clicks, fills in, and electronically signs the application. When the application is signed, we receive a link back to the completed document. It has also eliminated the need for long lead times, mailing paper documents, post office delays, printer issues, and many other obstacles.
Dropbox Sign makes it really easy to collect a signature and other pertinent information from both our employees, vendors, and new hires when processing their paperwork. I also utilize a contract with my clients so expectations are clear. Dropbox Sign helps me show them the final contract to be signed while keeping paper waste down. I love the ability to upload my documents, and I especially appreciate being informed once it is signed and even when the client has looked at it.
What is most valuable?
Dropbox Sign's best features are that it is easy to sign documents, easy to upload documents, easy to send, and easy to use. Additionally, it is easy to navigate, easy to seamlessly integrate, and can get multiple signatories on the same document, which is time-saving. There are also reminders for the document status.
Dropbox Sign has positively impacted my organization by providing a central storage point for all employees' onboarding records. It improves efficiency in collecting and completing onboarding and also improves efficiency in timeline and ease of use for client contracts. I have seen faster time to contract signature and earlier completion of employee onboarding. I have been able to save 60 to 70% of my time, especially because there is no meeting with the client to sign documents. I have also been able to cut costs by 30%, with no traveling costs.
What needs improvement?
One of the areas that I would love Dropbox Sign to improve is when it comes to template use. It is already difficult to use for the same document or to have multiple users each sign an individual document. Sending multiple documents to a single user is also very difficult. I think there is considerable room for improvement in the current state of the app, and redesigning would be best, especially when dealing with templates and document workflows.
For how long have I used the solution?
I have been using Dropbox Sign for seven years.
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What do I think about the stability of the solution?
Dropbox Sign is very stable, and I have not experienced any lagging or downtime.
What do I think about the scalability of the solution?
According to my own experience, Dropbox Sign's scalability is very good. I am able to send one contract and have multiple signatories, and it works very well.
How are customer service and support?
Dropbox Sign's customer support is perfect, very unparalleled, supportive, and professional.
Which solution did I use previously and why did I switch?
I switched from DocuSign because I needed a better solution.
How was the initial setup?
My experience with pricing, setup cost, and licensing has been positive, as Dropbox Sign is one of the most cost-effective document management solutions on the market. It is very cost-effective and easy to use. The setup was straightforward with the help of customer support, which is very proactive and responsive 24/7.
What was our ROI?
I have seen a return on investment as I save paper, hence conserving the environment. It is easy to use and legitimate, making documents look very professional. Dropbox Sign offers a communication tool between my clients and me, hence promoting collaboration. It saves a lot of time and cost since there are no traveling costs.
Which other solutions did I evaluate?
Before choosing Dropbox Sign, I evaluated other options such as Canva.
What other advice do I have?
My advice to others looking into using Dropbox Sign is that it is perfect for any size of organization, whether small, medium, or large. It keeps contracts legit, paperless, and organized. Dropbox Sign is very easy to use, and the contract helps clarify the expectation goals of my services after our initial meeting. Dropbox Sign works very well for my organization and my personal needs, and it is very cost-effective. I would rate this review nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.