

DocuSign and Dropbox Sign compete in the digital signature solution market. DocuSign generally has the upper hand due to its comprehensive functionality and integration capabilities, while Dropbox Sign is preferred for its simplicity and cost-effectiveness for smaller businesses.
Features: DocuSign offers advanced integration options, robust authentication methods, and customizable workflows. Dropbox Sign focuses on simplicity with straightforward electronic signature capabilities, a user-friendly interface, and the ability to save templates for frequent use.
Room for Improvement: DocuSign could enhance its user interface and ease of setup. It can also improve scalability for smaller enterprises and pricing transparency. Dropbox Sign may benefit from expanding its integration capabilities, offering more robust authentication methods, and enhancing its document tracking features.
Ease of Deployment and Customer Service: DocuSign involves a more complex deployment process due to its advanced features, supported by extensive customer service resources. Dropbox Sign offers an easy and quick setup with straightforward deployment and accessible customer service, making it suitable for businesses that prioritize ease of use.
Pricing and ROI: DocuSign typically has higher initial costs, justified by its extensive feature set, offering substantial ROI for larger organizations. Dropbox Sign has competitive pricing with lower initial costs, appealing to smaller businesses looking for faster ROI without needing advanced features.
In terms of working hours, the time saved per contract is significant.
I've seen cost savings since setting up my sister team, as they no longer need to print documents or sign manually.
I have seen a return on investment, specifically faster time to contract signature, reduction in paper waste, time and cost savings through automation, and preventing our clients or us from going to their offices to sign documents.
I have seen a return on investment. The time saved and cost reduced, especially since our clients are not coming to our office to sign the documents and we are not going there to sign documents as well.
I have seen a return on investment because I have reduced a lot of paperwork.
It is proactive and responsive 24/7.
The customer support for Dropbox Sign is very proactive, supportive, and professional.
In terms of workflow scalability, we have seen it reach paramount levels.
I have seen Dropbox Sign being very scalable because I have never seen it crash while dealing with a lot of e-signatures being sent back and forth to different clients.
Dropbox Sign's scalability is very good because we are able to deal with all our contracts and documents in Dropbox Sign.
I've never noticed any crashes, downtimes, or performance issues with DocuSign.
I have not encountered any lagging or downtime since we started using this tool.
Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
Dropbox Sign is very cost-effective. Any organization can afford it.
Dropbox Sign does not recognize signature fields in PDFs.
Dropbox Sign can be improved because with some types of connection, I cannot use Dropbox.
I find the pricing very affordable and cost-effective for any organization or personal use.
I do not find any part confusing or expensive.
The security aspect in DocuSign is important since we work with individuals and their personal identifiable information, so we value that it's a secure site.
They have provided significant flexibility in integrating the DocuSign platform with different kinds of SaaS tools where data can be fetched from or sent through.
A specific metric I have noticed is that since we started using this tool, we have seen an increase in faster closing of deals and faster e-signed documents, from 40 to 60 percent.
We have been able to save a lot of cost, approximately 40 to 50%, especially because there is no traveling back and forth to sign documents.
I can prepare documents for signing by placing signature fields and customizing the layout.
| Product | Market Share (%) |
|---|---|
| DocuSign | 18.6% |
| Dropbox Sign | 2.9% |
| Other | 78.5% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.
According to user reviews, Dropbox Sign is a popular e-signature solution that streamlines the signature process while providing advanced security features. Users value the platform's user-friendly interface, as well as its convenience and flexibility in enabling them to sign documents from any location, on any device. It is considered to be a dependable document management solution and recommended for businesses of all sizes. Additionally, it integrates seamlessly with other Dropbox services, making it a comprehensive and efficient tool.
Dropbox Sign streamlines your document workflows by helping you prepare, send, sign and track agreements with legally binding eSignatures.
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