DX Spectrum Reviews

Functionality of the tool is awesome and it is easy for customers to use. It is a very good solution for monitoring network and servers of the organizations.

0% outage and I have a detailed view of root cause analysis for any unavailability of the servers/network/applications.

Code is very complex.

I have been using CA eHealth, Spectrum, SOI, EEM, Nimsoft, and ITCM, for six and a half years.

Yes sometimes we have issues, but with the help of CA E2 level engineers, we get fixes for bugs that are encountered.

No issues encountered.

No issues encountered.

Customer Service:

The best, 10/10.

Technical Support:

The best, 10/10.

We used to have Nagios, OpenNMS, etc. but they are not very efficient monitoring tools when compared with Spectrum and eHealth.

Not complex. CA technical guys were there to help if there were any issues and technical documentation at support.ca.com helps a lot.

We used a vendor whose expertise was 8/10.

I recommend CA tools for monitoring the entire infrastructure in an organization.

Overall network topology views. Device connection status. Alerting on multiple provider devices.

CA Spectrum enables us to have an overall view of the state of our network. We are able to view device health and be notified of issues prior to the user reporting a fault.

There appears to be no intelligence within Spectrum itself, for example if we were to move a network device to a different switch port, it will see the neighbor as being available, but the link / switch port as down. Configuration of new events and alerts is overly complex.

4-5 years

I did not deploy this product.

We have a memory leak on one of our landscapes.

No

Customer Service: GoodTechnical Support: Average

We use the solution in fault management. 

We can monitor MPLS network VPN, network configuration, and backups. It's highly scalable for network configuration management.

DX Spectrum needs to incorporate faster support. 

I have been using the product for five years. 

DX Spectrum is stable. 

The product is scalable. My company has 500 users. 

The tool's deployment is easy. 

The tool helps to monitor performance management. We can also see the topology and understand how our network connects different zones. This tool lets you easily access comprehensive information from a single console. It integrates easily with third-party applications. I rate it a nine out of ten. 

On-premises

It is our network infrastructure monitoring tool.

The product’s stability and robustness are valuable. It is capable of efficient fault management irrespective of the size of the network.

The product should provide performance management features.

I have been using the solution for around 20 years.

I rate the tool’s stability a ten out of ten.

I rate the tool’s scalability a ten out of ten. In my region, five to ten customers are using the solution. We are a small market in Turkey.

The technical support is very mature. The team provides good implementation support.

The initial setup was straightforward. The time taken for deployment depends on the project and architecture. Simple projects take only a couple of days.

The product’s price depends on the deal we make with the vendor.

The solution releases new updates every quarter. It is easy to implement. It is the number one product in the market for complex and difficult-to-manage networks. It covers all our needs. The solution’s capabilities are far better than its competitors. Overall, I rate the tool a nine out of ten.

I use the solution for network discovery, performance monitoring, and integration with service desk platforms.

The benefit of Spectrum is its advanced connection capabilities and user-friendly interface, which engineers find easy to navigate.

The solution's most valuable feature is its web interface.

The solution's pricing could be better. Also, the customization of its web interface needs enhancement.

I have been using the solution for ten years.

The solution's stability needs improvement.

We have 30 solution users in our organization.

The solution's initial setup process is easy for Windows. However, it is complicated to deploy it for Linux. The process involves two modes, including standalone and distributed. It takes around two hours and requires one engineer for execution.

The solution's cost needs improvement.

I rate the solution a ten out of ten.