Dynamics 365 Sales Reviews

We use Dynamics 365 Sales for integrations and API CRMs.

Dynamics 365 Sales is a stable solution with good documentation. It has good integration with Power Platform and other Microsoft solutions.

The solution’s stability could be improved.

I rate the solution a seven out of ten for stability.

Dynamics 365 Sales is a scalable solution. Around 400 users are using the solution in our organization.

The solution’s technical support is good.

The solution’s initial setup is simple.

The cost of the solution is very similar to that of other solutions like Salesforce CRM.

Around six to ten people, including engineers and developers, are needed to deploy and maintain the solution. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.

The most valuable feature is an easily obtainable total overview and customization flexibility.

The product's pricing needs improvement.

We have been using Dynamics 365 Sales for half a year.

The platform is stable. We haven't encountered any bugs or glitches. I rate the stability an eight out of ten.

Our executives who are training in Dynamics have used the technical support services. It works well.

We used Salesforce before.

The initial setup process is straightforward. It takes half an hour to complete.

The platform is expensive.

The platform helps streamline sales pipeline management by defining and tracking the process. The sales agent feature has had the most significant impact on sales productivity. It integrates well with other Microsoft products, enhancing sales workflow.

I rate it an eight.

Our sales team uses the solution. I use it to see reports on the sales funnel.

The solution is fast. The reports are easy to create. It is a reliable and configurable tool. It satisfies our needs.

The pricing must be improved.

I have been using the solution for one and a half years. I am using the latest version of the solution.

I rate the product’s stability a ten out of ten.

We didn't have any issues with scalability. I rate the scalability a ten out of ten. We have 12 users in our organization. We might decrease the usage of the product.

The initial setup was not complicated. It was straightforward. The tool is cloud-based. The deployment can be done within a day. We need one person for deployment. One person maintains the solution every month.

We deployed the product in-house.

We see value in the product. We have all the customers in one place, and we can run reports and predict our demand for the future.

We pay the licensing fee every month. I rate the pricing a five out of ten.

I recommend the tool to others. Overall, I rate the solution a ten out of ten.

The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportunities, quotations, negotiation, and closure. Additionally, the lead management feature is enhanced by Co-pilot, which provides insights into lead conversion probability and competitor analysis.

Among the features of Dynamics 365 Sales, Co-pilot for Sales stands out as a tremendous AI feature. The quotation and reports modules provide insights into current standings in terms of targets and closures. Co-pilot offers insights that assist in closing leads faster, and the AI feature enhances sales forecasting abilities. The automation features have improved productivity by 23%. The integration with Teams, where meetings are recorded and Co-pilot provides automatic minutes and action items, is also highly valuable. Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%. This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%. The product is suitable for a range of business sizes, serving one to thousands of users.

An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.

I have been working with Dynamics 365 Sales for more than a year.

The stability of Dynamics 365 Sales is high. Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.

Dynamics 365 Sales is highly scalable, with a rating of ten out of ten. It is essential for any CRM implementation since it represents a substantial long-term investment. Dynamics 365 Sales is more scalable compared to Salesforce.

The technical support team is rated ten out of ten. They prioritize serious issues and try to resolve them as quickly as possible. My experience with them has been positive; they are always available to help when challenges arise during implementation.

Positive

Before using Dynamics 365 Sales, my company used Zoho CRM, which was replaced due to its complexity, dependability issues, and additional costs for report generation, which required dependence on an implementation partner. Dynamics 365 Sales is a no-code/low-code solution, eliminating many of these issues. Besides, the pricing of Zoho was a considerable factor in the decision to switch.

The initial setup of Dynamics 365 Sales is straightforward, with a difficulty rating of ten out of ten. A basic implementation can be up and running within five days with minimal customization. However, the deployment process can vary from five days to six months, depending on the complexity of the business.

Implementation for a standard project typically requires one business analyst, one developer, and one QA. For more complex deployments, a team of seven to eight resources is involved.

Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.

The pricing for Dynamics 365 Sales seems justified based on its capabilities. The list price is $150 per user per month, though my company pays $105 per user per month for 20 users. Compared to other options, Dynamics 365 Sales is less expensive than Salesforce and more than Zoho, but given the integrity, scalability, and features, it is a justifiable cost.

I evaluated Salesforce and Dynamics 365 Sales before choosing Dynamics. Though Salesforce is a leader in the CRM industry, Dynamics offered a more cost-effective alternative with more relevant features for our needs.

I recommend Dynamics 365 Sales for its scalability and stability. For any CRM implementation, it is imperative to choose a solution that will be scalable for long-term use. Dynamics 365 Sales has proven to offer substantial improvements in managing customer journeys and sales cycles. It deserves a rating of ten out of ten.