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Dynamics 365 Sales Reviews

Vendor: Microsoft
4.3 out of 5
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What is Dynamics 365 Sales?

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

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Dynamics 365 Sales is the #17 ranked solution in top CRM solutions. PeerSpot users give Dynamics 365 Sales an average rating of 8.6 out of 10. Dynamics 365 Sales is most commonly compared to Microsoft Dynamics CRM: Dynamics 365 Sales vs Microsoft Dynamics CRM. Dynamics 365 Sales is popular among the large enterprise segment, accounting for 39% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a marketing services firm, accounting for 13% of all views.
Buyer's Guide
Dynamics 365 Sales
February 2026
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Helped 881,733 peers since 2012

Featured Dynamics 365 Sales reviews

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Dynamics 365 Sales mindshare

As of February 2026, the mindshare of Dynamics 365 Sales in the CRM category stands at 0.5%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Dynamics 365 Sales0.5%
Microsoft Dynamics CRM2.5%
SAP CRM2.1%
Other94.9%
CRM

PeerResearch reports based on Dynamics 365 Sales reviews

TypeTitleDate
CategoryCRMFeb 9, 2026Download
ProductReviews, tips, and advice from real usersFeb 9, 2026Download
ComparisonDynamics 365 Sales vs Microsoft Dynamics CRMFeb 9, 2026Download
ComparisonDynamics 365 Sales vs Salesforce Sales CloudFeb 9, 2026Download
ComparisonDynamics 365 Sales vs SAP CRMFeb 9, 2026Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Dynamics CRM3.92.5%93%79 interviewsAdd to research
SAP CRM3.92.1%84%44 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Dynamics 365 Sales excels in lead management and scheduling with seamless Office 365 integration. Its power platform offers comprehensive control and automation. Seamless third-party tool integration and mobile access enhance workflow. Co-pilot AI and automation boost productivity. Its CRM capabilities surpass competitors with superior configurability, reliable documentation, robust Power Platform integration, and excellent user interface. These features make it suitable for diverse businesses, enhancing productivity and streamlining sales cycles significantly.
  • "SAP was very complicated, while Dynamics 365 Sales became simple for senior leaders to use, reducing time spent from 2-3 hours per week in SAP to 15-20 minutes in Microsoft Dynamics when done properly."
  • "What makes Dynamics 365 Sales interesting is the new AI capabilities through CoPilot, which can help write in NLP and look through what's happening on the opportunities without getting into the details."
  • "The AI provides insights about the customer."

Room for Improvement

Users indicate Dynamics 365 Sales could benefit from better integration with tools such as Outlook, Teams, and WhatsApp, enhanced customization and reporting capabilities, increased stability, and more cost-effective pricing models. Simplifying its structure and offering comprehensive free tutorials would also aid user-friendliness. Pursuing improvements that minimize feature complexity while aligning with large-scale business needs is crucial, along with addressing challenges posed by Power Automate's limitations in scalability and integrating stronger AI connections.
  • "Reducing feature bloat would be beneficial, especially considering different organizational needs."
  • "It's very structured, and the out-of-the-box functionality is very limited, meaning you have to do a lot of customizations."
  • "At the start of the project, we made this mistake by relying on Power Automate. We discovered latency issues and problems related to the limits exist."

ROI

Companies recognize value in Dynamics 365 Sales by centralizing customer data, enabling them to generate reports and predict demand. Teams achieved complete proficiency quickly, enhancing productivity drastically within a couple of months. Many companies reported reaching their return on investment in a year and a half due to improvements in efficiency and overall performance. Achieving a good ROI is influenced by specific use cases, and when aligned, Dynamics 365 Sales provides substantial benefits.

Pricing

Enterprise users find Dynamics 365 Sales pricing challenging, especially in budget-constrained regions. Licensing is typically on a per-user, monthly or annual basis, with costs perceived as high compared to local alternatives but more affordable than Salesforce. SMEs often prefer it for its affordability and features, despite the rating of five to eight out of ten for pricing satisfaction. Pricing varies, with standard pricing at $150 per user per month but possible discounts like $105 per user for larger deployments.
  • "Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."
  • "The platform is expensive."
  • "The cost of the solution is very similar to that of other solutions like Salesforce CRM."

Popular Use Cases

Organizations use Dynamics 365 Sales primarily for tracking opportunities and leads, managing customer interactions, and streamlining sales processes. It enables generating and approving customized offers, order tracking, and executing end-to-end sales tasks like lead management and CRM capabilities. Teams rely on it for global sales collaboration and integration, with AI-enhanced features for insights into lead conversion and competitor analysis. It has simplified operations, improving efficiency for senior leadership in managing their sales objectives.

Service and Support

Customer service and support for Dynamics 365 Sales exhibit a mix of experiences. Many users appreciate the prompt and helpful assistance, valuing the structured escalation process and abundant support resources. Ratings reflect satisfaction, often scoring between seven and ten out of ten. Some reported challenges with accessing timely and knowledgeable help, yet find the support team responsive, prioritizing serious issues effectively. Microsoft support provides valuable resources, facilitating efficient problem resolution for users.

Deployment

Users encountered mixed experiences with Dynamics 365 Sales initial setup. Some found it straightforward and quick, completed within a day or few months, often requiring minimal personnel. Others faced challenges, particularly with interfaces and customization, or integrating with existing systems like financial setups, necessitating additional resources and time. Deployment as a cloud-based service streamlined processes, though complexity varied based on business needs and migration, such as shifting from SAP which took months.

Scalability

Dynamics 365 Sales offers impressive scalability, accommodating organizations of various sizes from a few users to thousands without limitations. It seamlessly expands on cloud platforms like Azure. Although API limitations can impact large data volumes, many organizations report high satisfaction with scaling capabilities. The deployment across multiple countries demonstrates robust scalability. While some notice constraints based on deployment timelines, there is consistent positive feedback on handling user expansions efficiently.

Stability

Dynamics 365 Sales is praised for its high stability and reliability, with most users experiencing minimal issues. Stability ratings range mostly between seven to ten out of ten, emphasizing consistent performance without significant bugs or interruptions. Users appreciate its adaptability and versatility, noting a 99.9998% stability rate. The platform often resolves local issues quickly and is considered scalable with clearly defined uptime, making it dependable for critical information access.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Dynamics 365 Sales Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business19
Midsize Enterprise15
Large Enterprise22
By visitors reading reviews

Top industries

By visitors reading reviews
Marketing Services Firm
13%
Comms Service Provider
9%
Media Company
9%
Outsourcing Company
7%
Financial Services Firm
7%
Retailer
5%
Logistics Company
5%
Healthcare Company
5%
Performing Arts
4%
Computer Software Company
4%
Construction Company
4%
University
4%
Educational Organization
4%
Manufacturing Company
4%
Consumer Goods Company
2%
Government
2%
Insurance Company
2%
Wholesaler/Distributor
2%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
2%
Recruiting/Hr Firm
2%
Renewables & Environment Company
2%
Transportation Company
2%
Energy/Utilities Company
2%

Compare Dynamics 365 Sales with alternative products

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Learn more about Dynamics 365 Sales

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

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Product Categories

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Dynamics 365 Sales Reviews Summary
Author infoRatingReview Summary
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees4.5Our organization transitioned from SAP to Dynamics 365 Sales for improved usability, reducing user numbers to optimize processes. The interface is superior, aiding senior management with efficient features, though LinkedIn integration and reducing feature bloat would enhance its utility.
VP Sales at Zelite Solution5.0I use Dynamics 365 Sales to streamline lead management, benefiting from Co-pilot's AI insights and enhanced sales forecasting. Its integration with Teams boosts productivity. While WhatsApp integration needs improvement, its scalability and cost-effectiveness surpass previous solutions like Zoho and Salesforce.
Senior Achitect at a tech services company with 1,001-5,000 employees3.0I evaluated Dynamics 365 Sales for a client using Azure to improve cost efficiency. While its AI insights are valuable, documentation is lacking, and Power Automate is unsuitable for large-scale operations, prompting me to consider other scalable, cloud-based CRM options.
Senior Manager at a tech vendor with 10,001+ employees4.0Dynamics 365 Sales is favored for its AI capabilities with CoPilot and its integration with the Microsoft ecosystem. Customers appreciate these features despite challenges like limited out-of-the-box functionality compared to Salesforce. ROI depends on the specific use cases.
Solution architect at GlassHouse4.0We use Dynamics 365 Sales for managing customer opportunities and sales. Its robust integration with third-party tools and customization options streamline workflows. While effective, adding customizable dashboards could enhance usability. Azure and Office 365 integrations further strengthen its capabilities.
Manager IT infrastrcture at Sapphire Group4.0I rely on Dynamics 365 Sales as a key tool in our retail operations for managing customer interactions and sales. Its integration with Microsoft platforms is seamless, but pricing models need improvement. The user-friendly interface makes it preferable to Oracle ERP and SAP.
Co-founder, consultant at Torconsulting LLC4.5Dynamics 365 Sales offers powerful applications for enhanced business process visibility and control. While it excels in functionality, it could improve in reporting flexibility, cost-effectiveness, and integration options. I switched from SAP due to Dynamics' flexibility and cost advantages.
Digital Transformation Advisor at a consultancy with 11-50 employees4.5I work at a company focused on managing sales and customer connectivity. Microsoft 365 offers a collaborative environment with extensive integration capabilities. We transitioned from custom solutions to Dynamics 365, finding it scalable with no noticeable need for improvement so far.