

SAP CRM and Dynamics 365 Sales are contenders in the CRM software market. Based on the comparisons, Dynamics 365 Sales generally seems to have the upper hand due to its flexibility and seamless Microsoft integration.
Features: SAP CRM is known for its integration with SAP ERP, making it robust for lead management and analytics. It offers customizable reporting features and provides stability and scalability with real-time data access. Dynamics 365 Sales offers strong integration with Microsoft platforms and third-party tools, ensuring flexibility and effective workflow management. It provides mobile access and ease of use, facilitating seamless operations.
Room for Improvement: SAP CRM faces challenges with its outdated user experience and complex integration. Users suggest improvements in customization and mobile interface enhancements and the introduction of modern features like machine learning. Dynamics 365 Sales needs to improve its customization in reporting and enhance integration with non-Microsoft systems. Streamlining administrative tasks and offering better cost-effectiveness could also be beneficial.
Ease of Deployment and Customer Service: SAP CRM offers deployment in diverse environments, including on-premises and private clouds, but often requires significant vendor support and comes with mixed customer service reviews. Dynamics 365 Sales primarily supports deployment in public or hybrid cloud environments, praised for its responsive support and straightforward implementation process.
Pricing and ROI: SAP CRM is perceived as expensive and suited for large enterprises, requiring an annual license and significant long-term investment for ROI. Dynamics 365 Sales, while still on the higher side in certain markets, is regarded as having more accessible pricing structures, providing favorable ROI over time compared to SAP CRM.
Every solution claims to save time, money, and provide productivity savings.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
My experience with them has been positive; they are always available to help when challenges arise during implementation.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
I am satisfied with their response time and quality.
Dynamics 365 Sales is more scalable compared to Salesforce.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
Because of the API limits, the throughput is not good.
We handle a huge amount of data in our CRM without any problems.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
When running in production, it is more suitable for mid-size and small companies, not for large-scale scenarios where you deploy a solution for a big company.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.
I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
SAP CRM is not suitable for small companies because of the cost.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.
If there is any error in our machine, a log is automatically generated, and from SAP CRM, we can see that the machine has problems.
| Product | Mindshare (%) |
|---|---|
| SAP CRM | 1.9% |
| Dynamics 365 Sales | 0.5% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.
Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.
What are the key features of Dynamics 365 Sales?Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.
SAP CRM provides comprehensive tools for managing leads, opportunities, and tasks, while strengthening integration with SAP ERP. Its customizable dashboards and reports are vital for strategic planning, supporting global market operations.
SAP CRM offers lead management, opportunity tracking, and task handling with seamless SAP ERP integration. Users enjoy personalized dashboards, aiding strategic planning, and enhanced global data regulation compliance. The ease of use improves client onboarding. Marketing tools support segmentation for better audience engagement. SAP CRM is scalable and provides real-time data access, aligning with business needs. Customization ensures adaptability across sectors, yet improvements in performance, navigation, and Microsoft integration could enhance user experience. Modern features, AI, analytics, and stronger security are anticipated advancements.
What are the key features of SAP CRM?SAP CRM serves diverse industries by facilitating account management, order placement, and marketing campaigns. Companies leverage it for B2B sales, talent acquisition, and real-time analytics. It supports finance, supply chain, and service management, ensuring compliance and risk management while integrating with varied modules for comprehensive support.
We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.