SAP CRM vs Vtiger CRM comparison

SAP and Vtiger are both solutions in the CRM category. SAP is ranked #4 with an average rating of 8.1, while Vtiger is ranked #31. SAP holds a 2.1% mindshare in CRM, compared to Vtiger’s 1.3% mindshare. Additionally, 84% of SAP users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

SAP CRM

Read 44 SAP CRM reviews

4,480 Views
4,032 Comparison Views

84% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

1,921 Views
1,575 Comparison Views

100% willing to recommend

SAP CRM

Vtiger CRM

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Executive SummaryUpdated on Mar 15, 2026

SAP CRM and Vtiger CRM are competing products in customer relationship management solutions, each catering to distinct market needs. Despite SAP CRM's strong integration with large enterprises, Vtiger CRM is often seen as more advantageous due to its flexibility and user-friendliness, making it a preferred choice for smaller businesses.

Features: SAP CRM provides robust integration capabilities, advanced analytics, and automation tools for complex enterprise environments. Vtiger CRM, on the other hand, offers an intuitive design, versatile customization, and efficient contact management and email marketing, appealing to businesses seeking simplicity and adaptability.

Ease of Deployment and Customer Service: Vtiger CRM offers straightforward cloud deployment with strong vendor support. SAP CRM provides both on-premise and cloud options, though its setup might require dedicated IT resources. Vtiger CRM is recognized for faster deployment and effective customer service, benefiting smaller enterprises looking for quick implementation.

Pricing and ROI: SAP CRM involves higher setup costs due to its infrastructure demands and licensing fees, offering long-term ROI for large businesses. Vtiger CRM, with lower initial costs and subscription-based pricing, presents a more attractive ROI for small to medium-sized businesses, positioning it as a cost-effective solution with quicker return potential under budget constraints.

To learn more, read our detailed SAP CRM vs. Vtiger CRM Report (Updated: March 2026).

Buyer's Guide

SAP CRM vs. Vtiger CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (3rd)

Vtiger CRM

Ranking in CRM

31st

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (45th), Sales Force Automation (14th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of SAP CRM is 2.1%, down from 11.3% compared to the previous year. The mindshare of Vtiger CRM is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
SAP CRM	2.1%
Vtiger CRM	1.3%
Other	96.6%

CRM

Featured Reviews

Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the main things is that the reports are very customizable. It is very easy and user-friendly to customize the reports the way the user wants. They can see the reports as per their expectations and change them accordingly."

"The solution is highly scalable."

"I have found the sales reporting feature specifically useful as it provides reporting and visualization which helps in decision-making. I use this to understand where to improve, which in-turn, helps generate sales."

"It provides innovative ideas for implementation."

"SAP CRM is very much customizable as per our company requirements, such as adding different kinds of products and making codes."

"The initial setup of SAP CRM was simple."

"I have found the most valuable feature of the SAP CRM system is its ability to integrate with other modules. SAP CRM is all about integrating with other modules. For example, SuccessFactors is their learning management. This is one use case that SAP CRM themselves use. Their lead generation versus their sales from their educational services. You can instantly receive insight into how many leads have been generated and how much it turned into real business or revenue for them. I was told in one of the seminars that the data transfer from the lead generation to sales is only 24 hours in SAP CRM."

"Once the lead is matured, you can convert it into an opportunity and you can track it by the opportunity based on the product segment."

More SAP CRM pros

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"The B2C features of SAP are strong, but they are not very known to the public and companies. They must make it more known for B2C applications or B2C use cases."

"SAP CRM could improve by being easier to use and customer-friendly."

"SAP CRM should create a more user-friendly graphical user interface (GUI)."

"When features do get added, we would like the product to notify us in a timely way."

"CRM is costlier than its competitors."

"In terms of visibility of the data, there's a very limited set that we have access to and sometimes it's very difficult and not user-friendly to analyze from front end to back end. It's the biggest challenge, even if I'm working with an organization where we've implemented SAP."

"It was not very stable. It was not a network problem because we were using tools that were not SAP. They were working well. But when I'm running the SAP, it's not working for us."

"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."

More SAP CRM cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

Pricing and Cost Advice

"They should reduce the price to target small businesses."

"The solution is expensive."

"Every user needs to have a license."

"The company has seen an increase in revenue."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"SAP CRM is an expensive product."

"SAP CRM costs approximately a couple of thousand a month."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

More SAP CRM pricing and cost advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Manufacturing Company

13%

Financial Services Firm

University

Computer Software Company

Retailer

24%

Manufacturing Company

Computer Software Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

No data available

Questions from the Community

What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

See all answers

What needs improvement with SAP CRM?

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Comparisons

Microsoft Dynamics CRM vs SAP CRM

Compared 36% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 10% of the time

Adobe Campaign vs SAP CRM

Compared 5% of the time

Zoho CRM vs SAP CRM

Compared 5% of the time

Dynamics 365 Sales vs SAP CRM

Compared 2% of the time

More SAP CRM Competitors

SugarCRM Platform vs Vtiger CRM

Compared 7% of the time

X2Engine X2CRM vs Vtiger CRM

Compared 7% of the time

Zoho CRM vs Vtiger CRM

Compared 6% of the time

Salesforce Sales Cloud vs Vtiger CRM

Compared 5% of the time

IFS Cloud Platform vs Vtiger CRM

Compared 5% of the time

More Vtiger CRM Competitors

Product Reports

Buyer's Guide

SAP CRM

February 2026

Download SAP CRM product report

Buyer's Guide

CRM

March 2026

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Also Known As

No data available

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

SAP CRM vs. Vtiger CRM

March 2026

Free Report: SAP CRM vs. Vtiger CRM

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