Odoo vs Vtiger CRM comparison

Odoo and Vtiger are both solutions in the CRM category. Odoo is ranked #7 with an average rating of 7.9, while Vtiger is ranked #34 with an average rating of 7.0. Odoo holds a 4.8% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 97% of Odoo users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Odoo

Read 35 Odoo reviews

1,230 Views
989 Comparison Views

97% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

Odoo

Vtiger CRM

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Executive SummaryUpdated on Jan 23, 2025

Vtiger CRM and Odoo are competing CRM platforms tailored to different business needs. Vtiger has an edge in pricing and customer support, whereas Odoo's extensive features justify its cost.

Features: Vtiger CRM offers automation features, email integration, and a strong customer support module. Odoo provides modular integrations covering CRM, accounting, and more.

Ease of Deployment and Customer Service: Vtiger CRM is recognized for straightforward cloud deployment and reliable customer support. Odoo offers flexible deployment with cloud and on-premises options. Its community-based support may lag in immediacy compared to dedicated options.

Pricing and ROI: Vtiger CRM is noted for its affordable pricing, providing substantial value for smaller businesses. Odoo, with higher upfront costs, delivers strong ROI through scalability and comprehensive features.

To learn more, read our detailed Odoo vs. Vtiger CRM Report (Updated: February 2025).

Buyer's Guide

Odoo vs. Vtiger CRM

February 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Odoo

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (10th)

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Odoo is 4.8%, up from 2.0% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Odoo is a cost-effective tool for performing core ERP functions, such as inventory management. It's also good for manufacturing use cases."

"Odoo is highly scalable."

"Odoo is widespread in a lot of different industries, and the most powerful feature of Odoo in the manufacturing industry is the forecast."

"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."

"Odoo is flexible and serves us quite well. Its interface has improved."

"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."

"Odoo is a cloud-based SaaS system, which is better than having the program on the desktop."

"The most valuable feature of Odoo is the fingerprint feature."

More Odoo pros

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"The solution lacks local API support. Also, it lacks some database integration platforms. In short, it lacks an API integration platform."

"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."

"It has been difficult to adapt to continuous changes, you have to understand what is new and what is changing in less than twelve months. You can take advantage of the new features, but you have to research them to be able to implement them."

"There is room for improvement in Odoo's technical support."

"The performance can be slightly improved for the customization interface."

"The authorization management needs to be improved."

"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."

More Odoo cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"They offer three packages – free, standard, and custom."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."

"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."

"It's expensive, but it has lots of tools available for running the business."

"I would rate the price as a one out of ten, with ten being the most expensive."

More Odoo pricing and cost advice

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

"We are using the free open-source version of Vtiger CRM."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

68%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

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What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

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What needs improvement with Odoo?

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

See all answers

What needs improvement with Vtiger CRM?

See all answers

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Product Reports

Buyer's Guide

Odoo

March 2025

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Buyer's Guide

CRM

March 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Information Not Available

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Odoo vs. Vtiger CRM

February 2025

Free Report: Odoo vs. Vtiger CRM

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