Salesforce Sales Cloud vs Vtiger CRM comparison

Salesforce and Vtiger are both solutions in the CRM category. Salesforce is ranked #2 with an average rating of 8.1, while Vtiger is ranked #27. Salesforce holds a 2.4% mindshare in CRM, compared to Vtiger’s 1.4% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

9,860 Views
7,296 Comparison Views

94% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

2,988 Views
2,480 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 15, 2026

Salesforce Sales Cloud and Vtiger CRM are competing products in the CRM market, designed for diverse business needs. Salesforce appears to have the upper hand with its comprehensive support services, while Vtiger stands out with its cost-effectiveness and features.

Features: Salesforce Sales Cloud offers robust automation, advanced lead management, and vast customization options for larger enterprises. Vtiger CRM provides integrated email marketing, customer support tools, and project management capabilities tailored for small to medium-sized businesses.

Ease of Deployment and Customer Service: Salesforce Sales Cloud offers a cloud-based deployment with extensive training and responsive support for seamless integration within large enterprises. Vtiger CRM offers both cloud and open-source options with straightforward onboarding and accessible customer service, appealing mainly to smaller businesses.

Pricing and ROI: Salesforce Sales Cloud generally involves higher setup costs due to its extensive features and enterprise-level services, promising significant ROI when fully utilized. Vtiger CRM is more affordable with lower setup and running costs, providing initial savings and proving valuable for budget-conscious businesses.

To learn more, read our detailed Salesforce Sales Cloud vs. Vtiger CRM Report (Updated: May 2026).

Buyer's Guide

Salesforce Sales Cloud vs. Vtiger CRM

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

2nd

Ranking in Sales Force Automation

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Opportunity Management (1st), Conversation Intelligence Software (2nd)

Vtiger CRM

Ranking in CRM

27th

Ranking in Sales Force Automation

11th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (44th)

Mindshare comparison

As of May 2026, in the CRM category, the mindshare of Salesforce Sales Cloud is 2.4%, down from 8.5% compared to the previous year. The mindshare of Vtiger CRM is 1.4%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.4%
Vtiger CRM	1.4%
Other	96.2%

CRM

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most significant features of Salesforce Sales Cloud that boosted our sales productivity are workflow management and integrated commentary. Workflow management allows us to progress from exploration and qualification to closing a sale. The integrated commentary feature lets us open conversation threads around a sale and bring in team members, enhancing collaboration."

"The performance is good, and it is easy to use."

"The most valuable features are custom objects, custom workflows, triggering, and integration with other SaaS solutions."

"The best features of the solution are its performance and stability."

"Salesforce's user interface is easy to use, and the reporting is good."

"Overall, I would recommend Salesforce, as it's an industry leader and integrates well across multiple platforms."

"Lots of functionality and it is a customizable interface."

"Our use case within the organization covers the entire cycle from lead generation, demand planning, and opportunities to realization and closure. For our clients, Salesforce is used more to plot the cycle from products to cash and lead to revenue. They mostly build offers and pricing quotations in the Salesforce environment through their field marketing agents."

More Salesforce Sales Cloud pros

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

"The most valuable feature of Vtiger CRM is automation."

Cons

"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them."

"Salesforce Sales Cloud does not integrate with Slack or WhatsApp, for example. As a result, there is no easy way to directly log a conversation with a client that occurred on one of these platforms. There are a few things that still need to be done manually in these instances."

"The user interface could be more intuitive."

"Auto clean for duplicate leads, accounts, and contacts needs improving. When importing from other apps, it gets messy."

"When integrating Salesforce Sales Cloud with other applications it can be difficult to maintain security."

"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."

"The main issue is that it is costly. Salesforce is not cheap, it's costly."

"It is a bit pricey."

More Salesforce Sales Cloud cons

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

Pricing and Cost Advice

"Implementation and add-ons may be additional costs."

"It's expensive, storage being the most costly aspect."

"We pay a yearly subscription fee."

"Pricing is reasonable."

"Price-wise, the product does not fall under the category of cheaply priced products."

"Not the cheapest"

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"The price of Salesforce Sales Cloud could be reduced. It is expensive."

More Salesforce Sales Cloud pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

10%

Construction Company

Computer Software Company

Retailer

20%

Construction Company

16%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	40

No data available

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When comparing Microsoft Dynamics 365 and Salesforce CRM in 2026, both are leading CRM platforms, but they serve slightly different strengths depending on business needs. Features: Salesforce is t...

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What do you like most about Salesforce Sales Cloud?

The features of Sales Cloud most useful for testing and running email campaigns are highly valuable.

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Comparisons

Microsoft Dynamics CRM vs Salesforce Sales Cloud

Compared 7% of the time

Oracle CX Sales vs Salesforce Sales Cloud

Compared 5% of the time

SAP CRM vs Salesforce Sales Cloud

Compared 5% of the time

Oracle CRM vs Salesforce Sales Cloud

Compared 3% of the time

Salesforce Service Cloud vs Salesforce Sales Cloud

Compared 3% of the time

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X2Engine X2CRM vs Vtiger CRM

Compared 7% of the time

SAP CRM vs Vtiger CRM

Compared 6% of the time

SugarCRM Platform vs Vtiger CRM

Compared 5% of the time

Microsoft Dynamics CRM vs Vtiger CRM

Compared 5% of the time

edge CRM vs Vtiger CRM

Compared 4% of the time

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Product Reports

Buyer's Guide

Salesforce Sales Cloud

April 2026

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Buyer's Guide

CRM

April 2026

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Also Known As

Sales Cloud, SFDC, Salesforce

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Salesforce Sales Cloud vs. Vtiger CRM

May 2026

Free Report: Salesforce Sales Cloud vs. Vtiger CRM

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