Salesforce Sales Cloud vs Vtiger CRM comparison

Why PeerSpot?

Salesforce and Vtiger are both solutions in the CRM category. Salesforce is ranked #3 with an average rating of 8.6, while Vtiger is ranked #25. Salesforce holds a 2.4% mindshare in CRM, compared to Vtiger’s 1.4% mindshare. Additionally, 94% of Salesforce users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Salesforce Sales Cloud

Read 118 Salesforce Sales Cloud reviews

15,126 Views
11,496 Comparison Views

94% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

5,315 Views
4,411 Comparison Views

100% willing to recommend

Salesforce Sales Cloud

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 3, 2026

Salesforce Sales Cloud and Vtiger CRM are competing in the customer relationship management category. Salesforce has the upper hand in data-driven insights and customer support.

Features: Salesforce Sales Cloud is known for advanced analytics, lead management, and scalable integration capabilities. Vtiger CRM stands out with all-in-one features, sales automation, and project management suitable for SMEs.

Ease of Deployment and Customer Service: Salesforce offers a cloud-based model for easy setup and excellent support. Vtiger provides both cloud and on-premise options, though its customer service is less comprehensive.

Pricing and ROI: Salesforce has higher costs with expansive features, justified by strong ROI through analytics. Vtiger offers cost-effective pricing, delivering ROI with adaptability.

To learn more, read our detailed Salesforce Sales Cloud vs. Vtiger CRM Report (Updated: September 2026).

Buyer's Guide

Salesforce Sales Cloud vs. Vtiger CRM

September 2026

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Helped 913,924 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Sales Cloud

Ranking in CRM

3rd

Ranking in Sales Force Automation

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

118

Ranking in other categories

Opportunity Management (1st), Conversation Intelligence Software (4th)

Vtiger CRM

Ranking in CRM

25th

Ranking in Sales Force Automation

11th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Help Desk Software (43rd)

Mindshare comparison

As of September 2026, in the CRM category, the mindshare of Salesforce Sales Cloud is 2.4%, down from 3.7% compared to the previous year. The mindshare of Vtiger CRM is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Salesforce Sales Cloud	2.4%
Vtiger CRM	1.4%
Other	96.2%

CRM

Featured Reviews

Jonny Katz

VP of Business Operations at PeerSpot

Uses data-driven insights to improve workflows and highlights a need for simpler automation tools

Salesforce Sales Cloud can be improved in several areas. First, the UI is an area for enhancement. Even though they've launched Lightning, it's clunky at times with page load speeds. It also needs to be made extremely more user-friendly. For new people using Salesforce Sales Cloud, there is a steep learning curve. Additionally, giving non-admins the ability to make changes on the fly is something that I feel is necessary. Currently with Salesforce Sales Cloud, you need to have a consultant. It's hard to build the flows or workflows. Making it easier for that end-user who's not so technically minded to help themselves is essential. I choose seven out of ten because I think you need a consultant or a consulting company to help you build it out. Certain changes should be made much easier and more user-friendly where an admin can do it. The automation processes need to be much simpler. If you're looking at other tools out there, for example SalesLoft or HubSpot, it's much easier to build those workflows and do automation.

Read full review

Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."

"The ability to easily change layouts, create customized fields and customized reports makes my job so much easier."

"It is nice to have the install base information at your fingertips when you look up a company."

"Our productivity and capability to solve and anticipate problems in the Call Centre team increased at least 50%."

"The most valuable features are performance and integration."

"Quick go-to-market with a sales process Utilization of the "platform as a service" features of Salesforce Appexchange packages help to quickly hit requirements Robust feature set when considering all the Salesforce packages - Sales Cloud, communities, Service Cloud etc."

"Learning how to generate specialized reports, the more metrics and understanding of functionality, the better."

"The most valuable features of Salesforce Sales Cloud are increased productivity and business accuracy."

More Salesforce Sales Cloud pros

"Very flexible and customizable; we appreciate being able to host it locally with direct access to the backend."

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"Backend database is not compatible with all SQL standards."

"The main issue is that it is costly. Salesforce is not cheap, it's costly."

"We prefer using local solutions like RD Station in Brazil due to pricing considerations."

"It is a bit pricey."

"The reporting formats could be better."

"The technical support is the one area that Salesforce needs the most improvement. They are slow to respond, and in many cases you don’t get the help you need."

"An area for improvement would be the ease of configuration."

"The solution's customer support is not so good."

More Salesforce Sales Cloud cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"The charts and graphs available out of the box are pretty outdated, and you're a little limited in how you can present information on the dashboard without adding modules."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"We must pay for the licenses."

"It is alright for now because we ended up getting a discount off the base price. So, for now, it is okay. We may have to renegotiate when we get more users, and I don't know if the price would stay the same or increase. It has just a standard licensing fee. If you end up hiring a consultant for implementation, you will have to pay for the implementation. Other than that, there are no additional fees."

"There is a license required to use this solution and the price is expensive. It could be reduced."

"Salesforce Sales Cloud is an expensive solution."

"The main issue is the price. Because it's SaaS, you will have to pay on a monthly or yearly basis."

"Being license based, the license varies by type. The pricing is considered average."

"My understanding is that Salesforce is a little bit expensive, but in terms of the efficiencies, automation, and visibility, I think it's definitely value for money."

"I've seen the prices for Salesforce Sales Cloud, but I haven't been the one to handle the money. As someone who's only visually looked at the price, I would imagine it's on the pricier side, but they do have a ton of leverage, and seeing that everyone I've worked for has always been dedicated to continuing Salesforce. I've never worked for anyone who has threatened to leave. Everyone has accepted the pricing for what they offer."

More Salesforce Sales Cloud pricing and cost advice

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Construction Company

12%

Manufacturing Company

Outsourcing Company

Comms Service Provider

18%

Construction Company

16%

Retailer

15%

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	56
Midsize Enterprise	25
Large Enterprise	43

No data available

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Comparisons

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Compared 5% of the time

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Compared 4% of the time

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Compared 3% of the time

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Compared 6% of the time

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Compared 5% of the time

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Compared 5% of the time

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Compared 4% of the time

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Product Reports

Buyer's Guide

Salesforce Sales Cloud

August 2026

Download Salesforce Sales Cloud product report

Buyer's Guide

CRM

September 2026

Download Vtiger CRM product report

Also Known As

Sales Cloud, SFDC, Salesforce

Vtiger Sales CRM, Vtiger All-In-One CRM, Vtiger Help Desk

Overview

Salesforce Sales Cloud is a comprehensive tool lauded for its customization, ease of use, and integration capabilities. Its cloud-based nature offers seamless access and scalability, helping manage leads, opportunities, and workflows efficiently. Powerful reporting and dashboards enhance visibility and productivity.

Salesforce Sales Cloud serves as an essential aid for companies aiming to streamline sales processes. It integrates sales and marketing, manages customer data, and supports automation, which increases efficiency. Despite its expense and complex interface, its ability to forecast, track customer engagement, and automate key workflows stands out. Companies encounter challenges with system costs and integration issues, particularly regarding third-party applications and mobile functionality. Reporting and dashboards offer significant insights, although room for improvement exists. Licensing costs and storage fees are considerations for prospects, alongside the need for improved training and AI features. Users maximize the platform for sales pipeline management, forecasting, and operational analytics.

What are the most important features?

Customization: Tailor the platform to fit exact business objectives.
Integration: Seamlessly connect with apps and platforms, improving workflow.
Automation: Streamline lead management and workflows, reducing manual tasks.
Reporting and Dashboards: Gain insights for informed decision-making.
Cloud-based Access: Ensure scalability and accessibility from anywhere.

What benefits can users expect?

Enhanced Productivity: Automation and robust tracking improve efficiency.
Increased Sales Efficiency: Manage pipelines and opportunities seamlessly.
Better Forecasting: Advanced features provide valuable foresight into sales trends.
Operational Efficiency: Analytics and reporting fortify strategic planning.

Organizations across industries utilize Salesforce Sales Cloud from finance to healthcare for business development and CRM tasks. It is integral to managing accounts, leading pipelines, and aligning sales with marketing strategies. Firms improve customer relations and operational efficiency through its analytics and reporting capabilities.

Salesforce

Vtiger CRM is a comprehensive tool that caters to businesses seeking to enhance customer engagement and streamline operations. It offers essential tools for effective contact management, sales automation, and collaboration.

Recognized for its ability to integrate all business processes on one platform, Vtiger CRM efficiently supports sales, marketing, and customer service teams by providing a robust set of features. Designed with scalability in mind, it caters to businesses of any size. Vtiger CRM focuses on increasing productivity while enhancing the customer journey, offering personalized communication and insights into customer interactions.

What are Vtiger CRM's key features?

Contact Management: Enables efficient tracking of customer information and interactions in a centralized location.
Sales Automation: Streamlines sales processes with tools for managing deals and leads automatically.
Email Marketing: Facilitates the creation and management of targeted email campaigns.
Customer Support: Provides ticketing tools to improve customer service delivery and response time.
Analytics: Offers deep insights through detailed reports and dashboards for data-driven decisions.

What benefits or ROI should users expect?

Increased Productivity: Automates routine tasks, allowing teams to focus on strategic goals.
Enhanced Customer Insights: Provides greater visibility into customer preferences and behaviors.
Improved Decision Making: Empowers users with data-driven insights for strategic planning.
Scalability: Adapts to business growth without requiring significant changes or investments.

Vtiger CRM is effectively implemented across industries like healthcare, where it streamlines patient interaction management. In retail, it enhances personalized shopping experiences, while in finance, it ensures compliance and improves customer relations. Vtiger CRM's versatility allows it to be molded to fit industry-specific requirements.

Vtiger

Sample Customers

Coca-Cola Enterprises, Kuoni Global Travel Services, Financial Times, Just Eat, Jobsite, H.R. Owen, PlayerLayer, O2, DMGT, Philips, Xtreme.ie, Business Stream, Remote Asset Management, Dialogue Group

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Salesforce Sales Cloud vs. Vtiger CRM

September 2026

Free Report: Salesforce Sales Cloud vs. Vtiger CRM

Find out what your peers are saying about Salesforce Sales Cloud vs. Vtiger CRM and other solutions. Updated: September 2026.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.