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Dynamics 365 Sales Logo

Dynamics 365 Sales pros and cons

Vendor: Microsoft
4.3 out of 5
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Pros & Cons summary

Dynamics 365 Sales provides efficient lead management and integrates seamlessly with Microsoft products like Azure and Office 365 to enhance workflow. It is recognized for stability, extensive documentation, and robust third-party integration capabilities. Users benefit from remote access and mobile functionality; however, improvements in AI connectivity, Teams collaboration, and pricing models are needed. Incorporating accurate, free online tutorials could also enhance user experience and accessibility for tech buyers.

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Prominent pros & cons

PROS

Dynamics 365 Sales provides effective management for lead follow-ups and potential opportunities.
Dynamics 365 Sales stands out as an exceptional choice with comprehensive ERP capabilities, including finance, payroll, and HR modules.
Dynamics 365 Sales integrates efficiently with Microsoft products, enhancing sales workflow and business processes.
Dynamics 365 Sales offers robust integration with third-party tools, benefiting from Azure and Microsoft Office 365 integration.
Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices.

CONS

Dynamics 365 Sales needs accurate and free online tutorials.
There is room for improvement in pricing models.
Stability could be improved.
Integration with Teams could be enhanced for better collaboration.
The connection to AI needs improvement.
 

Dynamics 365 Sales Pros review quotes

BN
Mar 31, 2025
Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%.
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Andrei Pozdniakov - PeerSpot reviewer
Jan 5, 2024
The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes.
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IlyasAhmad - PeerSpot reviewer
Nov 9, 2023
It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool.
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Buyer's Guide
Dynamics 365 Sales
March 2025
Free Report: Dynamics 365 Sales Reviews and More
Learn what your peers think about Dynamics 365 Sales. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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Freddy Aben - PeerSpot reviewer
Sep 13, 2023
It allows effective management of the follow-ups of leads and potential opportunities.
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reviewer1805982 - PeerSpot reviewer
Apr 26, 2024
Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful.
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CC
Dec 19, 2023
The solution is fast.
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ShaheenKapery - PeerSpot reviewer
May 20, 2024
Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices.
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AR
Jun 6, 2024
The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges.
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reviewer1398846 - PeerSpot reviewer
Jan 16, 2025
Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders.
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David Viana - PeerSpot reviewer
Mar 19, 2024
Dynamics 365 Sales is a stable solution with good documentation.
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Dynamics 365 Sales Cons review quotes

BN
Mar 31, 2025
An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs.
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Andrei Pozdniakov - PeerSpot reviewer
Jan 5, 2024
Making it more budget-friendly would be beneficial.
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IlyasAhmad - PeerSpot reviewer
Nov 9, 2023
There's room for improvement in the pricing models.
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Buyer's Guide
Dynamics 365 Sales
March 2025
Free Report: Dynamics 365 Sales Reviews and More
Learn what your peers think about Dynamics 365 Sales. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
DOWNLOAD NOW
845,406 professionals have used our research since 2012.
Freddy Aben - PeerSpot reviewer
Sep 13, 2023
I found it significantly complex and not user-friendly.
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reviewer1805982 - PeerSpot reviewer
Apr 26, 2024
However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial.
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CC
Dec 19, 2023
The pricing must be improved.
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ShaheenKapery - PeerSpot reviewer
May 20, 2024
They could improve the product's integration with Teams for seamless collaboration and enhanced administrative functionalities to reduce manual tasks.
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AR
Jun 6, 2024
The solution needs an improved connection to AI.
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reviewer1398846 - PeerSpot reviewer
Jan 16, 2025
I have not noticed anything that I would recommend for improvement so far.
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David Viana - PeerSpot reviewer
Mar 19, 2024
The solution’s stability could be improved.
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Show 2 more reviews (out of 12)

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