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Dynamics 365 Sales pros and cons

Vendor: Microsoft

4.3 out of 5

14 reviews
100% willing to recommend

Pros & Cons summary

Dynamics 365 Sales efficiently manages follow-ups and integrates seamlessly with Microsoft products, boosting sales workflows. Remote access enables mobile productivity, while AI capabilities provide valuable insights. Microsoft 365 enhances collaboration through combined tools, though integration with Teams could improve. Pricing and WhatsApp integration need refinement. Reducing feature bloat is essential for varied needs. Improved AI connection and control over costs are recommended for better usability.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Dynamics 365 Sales enables effective management of follow-ups for leads and potential opportunities.

Dynamics 365 Sales integrates seamlessly with other Microsoft products, enhancing sales workflow and expanding capabilities through Azure and Microsoft Office 365.

Dynamics 365 Sales aids in streamlining the sales cycle, potentially reducing it by 30%, with AI providing valuable customer insights.

Dynamics 365 Sales offers robust integration with third-party tools and customizable pricing to suit specific business needs.

Dynamics 365 Sales provides remote access capabilities, allowing efficient work from mobile devices.

CONS

Dynamics 365 Sales needs accurate and free online tutorials.

There's room for improvement in the pricing models of Dynamics 365 Sales, as making it more budget-friendly would be beneficial.

Improving Dynamics 365 Sales integration with Teams to enhance collaboration and reduce manual tasks would be advantageous.

The integration with WhatsApp needs enhancement, as it currently relies on a third party, incurring additional costs.

Reducing feature bloat in Dynamics 365 Sales, especially considering different organizational needs, would be beneficial.

Dynamics 365 Sales Pros review quotes

Sales Manager Hybrid Cloud & Security at Silta

Sep 13, 2023

It allows effective management of the follow-ups of leads and potential opportunities.

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Senior quality analyst at Lalli

Sep 21, 2023

Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use.

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Manager IT infrastrcture at Sapphire Group

Nov 9, 2023

It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool.

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Dynamics 365 Sales

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Head of .NET Department at Evozon

Dec 19, 2023

The solution is fast.

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Co-founder, consultant at Torconsulting LLC

Jan 5, 2024

The most valuable features of Dynamics 365 Sales for us are the standard functional power platform applications for business processes.

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Cloud systems architect at Encamina

Mar 19, 2024

Dynamics 365 Sales is a stable solution with good documentation.

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reviewer1985925

Global Senior Product Marketing Manager - Services at a tech vendor with 5,001-10,000 employees

Apr 9, 2024

It integrates well with other Microsoft products, enhancing sales workflow.

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CB

Solution architect at GlassHouse

Apr 26, 2024

Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful.

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AR

Alonso Romo Romo

Director de servicios at KC ERP GROUP

Jun 6, 2024

The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges.

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reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

Jan 16, 2025

Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders.

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Dynamics 365 Sales Cons review quotes

Sales Manager Hybrid Cloud & Security at Silta

Sep 13, 2023

I found it significantly complex and not user-friendly.

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Senior quality analyst at Lalli

Sep 21, 2023

The solution needs to include accurate and free online tutorials.

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Manager IT infrastrcture at Sapphire Group

Nov 9, 2023

There's room for improvement in the pricing models.

Read full review

Dynamics 365 Sales

Free Report: Dynamics 365 Sales Reviews and More

Learn what your peers think about Dynamics 365 Sales. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

CC

Head of .NET Department at Evozon

Dec 19, 2023

The pricing must be improved.

Read full review

Co-founder, consultant at Torconsulting LLC

Jan 5, 2024

Making it more budget-friendly would be beneficial.

Read full review

Cloud systems architect at Encamina

Mar 19, 2024

The solution’s stability could be improved.

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reviewer1985925

Global Senior Product Marketing Manager - Services at a tech vendor with 5,001-10,000 employees

Apr 9, 2024

The product's pricing needs improvement.

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CB

Solution architect at GlassHouse

Apr 26, 2024

However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial.

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AR

Alonso Romo Romo

Director de servicios at KC ERP GROUP

Jun 6, 2024

The solution needs an improved connection to AI.

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reviewer1398846

Digital Transformation Advisor at a consultancy with 11-50 employees

Jan 16, 2025

I have not noticed anything that I would recommend for improvement so far.

Read full review

Show 4 more reviews (out of 14)

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