Ekahau AI Pro Reviews

We use the solution for Wi-Fi validation, signal analysis, and maps.

The solution is user-friendly and it provides a good output that can be measured, and I can describe and pinpoint any inaccuracy shortfalls.

The report generation has room for improvement and is missing small details.

I have been using the solution for a couple of years.

I give the stability an eight out of ten.

I give the scalability an eight out of ten. When the license is being used on the accounting side the solution is occupied and we have to wait to generate the report we require. In order to avoid waiting an additional license is required to run both functions at once.

The initial setup is straightforward. We only need to import the cache and restart it.

The implementation is completed in-house.

I give the solution a seven out of ten.

Ekahau Site Survey is fast and reliable. I recommend the solution to others.

The scalability of the solution is good.

I am having problems importing maps to Ekahau Site Survey. Importing is one of the first steps in using the solution and it is getting stuck. The problem could be that our maps are large with many layers.

I have been using Ekahau Site Survey for approximately one month.

I rate the stability of the Ekahau Site Survey a six out of ten.

Ekahau Site Survey is scalable.

In my company, my network team of less than 10 is using the solution.

We have had a problem with the solution and the support has not figured out how to solve it.

The initial setup of the Ekahau Site Survey is easy.

I rate Ekahau Site Survey a seven out of ten.

We use Ekahau for site surveys to demonstrate the quality of Wifi networks. We are deploying it for our clients, who usually have a private cloud.

I like Ekahau's interface and the reports it can generate.

They should improve the iPad application because it's unstable. Also, Ekahau could be better integrated with other vendors. 

I have been using Ekahau for two years.

Ekahau is stable on the laptop, but the iPad app isn't stable.

Ekahau is scalable.

I rate Ekahau support seven out of 10. It could be improved.

Deploying Ekahau is medium difficulty. We need two specialists for deployment. 

I rate Ekahau Site Survey nine out of 10. It's an original product that could be the standard on the market. It has a good price point. 

I use Ekahau Site Survey for heat mapping wireless coverage.

Ekahau lets you create heat maps without doing the initial survey. It makes the task easier. 

When a version goes out of support, sometimes the newer version isn't already available. There should be an option to import, and maybe access points can be added to the other version as well. 

Most features are there, but the network adapter support should be better. Ekahau should support all laptops and versions. There's an issue with the driver too.

I've used Ekahau for the last two years.

Installing Ekahau is straightforward. You install it on a Windows machine, and that's it.

I did the installation by myself.

The pricing is quite expensive. Not all companies can afford it

I've tried NetScout and Acrylic. We're comparing them, and we'll buy them if they meet our needs.

I rate Ekahau Site Survey eight out of 10. Go for it if you can afford it.

I have found the most valuable feature is the RF interference and integration capabilities. While upgrading or adding on different hardware to a solution you need to use propriety hardware from the manufacturer sometimes for it to be compatible, this solution integrates well with other hardware. Additionally, the solution is reliable and has a high percentage of accuracy.

Sometimes there is a cancellation between two signals that the solution is not able to monitor correctly, this could improve in the future. I believe there is some kind of scattering happening preventing the solution from detecting the two signals correctly.

In a future release, I would like to see integration with wifi controllers, such as Aruba controllers.

I have been using the solution for many years.

The stability is very good with this solution. 

The initial installation is straightforward. It is easy, you can do it in a matter of minutes.

The solution is priced fairly for the features that you receive. 

There are solutions that can provide some of the functionality of the solution for free. 

I rate Ekahau Site Survey a nine out of ten.

This product is used to conduct Wi-Fi site surveys.

We are satisfied with the way this product is working.

The support is an area in need of improvement.

In the next release, I would like to see a legend that shows the capacities.

We have had a couple of issues in the past 12 months, but they have been resolved and at this time, it seems okay.

I would rate this solution a nine out of ten.

Anyone suffering WiFi issues should have a solid WiFi site survey conducted. Same if you are going to design a new system. 

It allows me to conduct more in-depth surveys and find the problems in a consistent manner. It also helps in preparing proposals for new networks. 

The most valuable features are the ability to read existing WiFi services and to produce a reliable report on coverage.

The coverage patterns / strengths built into the inventory of APs in Ekahau is overly optimistic or too generous. This is not the fault of Ekahau - it is the fault of the various vendors that produce the antenna patterns they use. We tested several models of Cisco and Ubiquiti devices in open areas and found that reality versus the Ekahau predictive values were different. In reality, they did not cover as far and as strong as Ekahau’s inventory would suggest. Again - not the fault of Ekahau. This is an issue with the data being supplied to them by the various vendors. 

This can lead to a bad design when using a predictive survey. Our testing was conducted on an open field with no major source of RF interference in the area. 

The product is still very valuable when used by someone with enough experience in the field to know when something doesn't seem right. Someone that can make adjustments to the design based on reality. 

I have not really encountered any stability issues.

I have not encountered any scalability issues.

Customer Service:

Customer service is slow to respond. They respond but the 24-hour delay to hold an open dialog is painful. There are options to call during the day and they work well.

Technical Support:

Technical support is good.

We previously used AirMagnet and NetSpot. We switched due to cost and performance. AirMagnet actually crashed a laptop and caused a complete system rebuild. NetSpot is nothing more than a low-end reader and isn't very accurate. 

Initial setup was fairly simple.

I implemented it on my own.

The ROI was pretty quick. Since I do survey work as a revenue stream, I had to conduct three paid gigs to pay for itself.

Pricing and licensing is high. Expect to pay $3000-4000 to just get the software in place... plus hardware needed. It adds up quickly. 

Before choosing this product, we also evaluated AirMagnet.

It is a good product but support needs to speed up responses. It takes 24-48 hours to get a simple response. You pay $1389 per year for support and you are had-pressed to get timely answers. 

Our primary use case for this solution is to conduct wifi site surveys. It works in any environment.

We use this solution to improve wifi network performance or design proper networks. It is possible to eliminate issues such as co-channel interference or adjacent-channel interference. It can also locate devices that are causing interference.

The ability to perform dual-band spectrum analysis while conducting the standard wifi site survey is a tremendous time saver. The built-in battery allows us to survey longer without stopping for power.

I find the power button hard to access with just one hand. It really needs one hand to hold the device while the other pushes the button. It would also be improved if other mounting options besides the strap were available. Also, the strap should be easy release. 

It is very stable. Works as designed. 

In terms of technical support, it is hit or miss. They tend to rely on offshore support for the first level and the response time is painfully slow, considering I pay $1389 per year for it. Most of it is by email, which takes up to 24 hours to get a response (usually asking for more info). After this, another 24 hours before they respond again asking for something else. It can take three or four days to answer simple questions.

Prior to acquiring Sidekick, we conducted our surveys with a laptop, three external NIC cards, and two spectrum analysis antennas. It was just as effective as using the Sidekick with an iPad or laptop, but it was bulky and required power constantly in order to maintain the batteries.

The initial setup is relatively easy if you have already used Ekahau in the past. If not, the learning curve is steep. The documentation is not very strong.

We implemented this solution using our in-house team.

As a wireless professional, I need to conduct at least seven or eight small-scale surveys, or two to three large-scale surveys, in order to recover the costs.

This solution is not cheap. If you only need an occasional site survey, you are better off contracting a wireless engineering professional that has one.

The cost for the device and software runs in excess of $6500 plus $1389 per year in maintenance fees. Add to it the cost of an iPad and you are getting close to $10,000, and you still don't know how to use it!

We found that there is no other option like it on the market.

This is a professional tool. You have to know how to use it. 

Used in conjunction with the Ekahau Pro software and a professional wireless engineer, this tool will make conducting a wireless site survey a breeze.

• Planning.
• "What-if" scenarios.
• Spectrum analyzer integration allows reviewing measurements on the survey paths.
• iPerf integration allows conducting a throughput continuous test along the survey path.

Planning design allows us to provide faster quotes to the customer. We take a safety margin but in the end, we are very close to the quote and we save time and travel.

The SpecAn and the throughput data: We include them in the survey report that we give to the customer. That's a great added-value compared to what we were doing before. Also, during the project closure meeting, we can show all the recorded survey data and it supports our recommendations to the customers.

I wish we could have an "offline" version of Ekahau in order to give the customer some kind of interactive report where he could find all the measured values.

What I mean is that today, we can only give the customer a PDF or paper report. So they can't see detailed values as when you move the mouse over an AP. I expect to give the customer a kind of read-only file where he could explore the site survey.

I have used it for five years.

We have not encountered any deployment issues. Deployment is smooth and easy, in less than 10 minutes of time.

We did encounter stability issues with a previous version. The customer support team took my case with a very high priority and a few days later, a patch was released. Our current version is very stable.

We have not encountered any scalability issues, compared to my first years of use; I've added the SpecAn feature, the GPS.

New APs are added regularly for the predictive feature.

N/A: Initial purchase and yearly renewal are made through a reseller.

Technical support is 10/10. They're fast to answer and solve your issue.

We previously used AirMagnet some years ago. We changed because of the slowness of the software.

Initial setup is straightforward. The only option is for the GPS feature. When starting ESS for the first time, you need an internet connection to validate the licence.

An in-house team implemented it.

Choose the PRO + Spectrum version. The Basic version doesn't have the planning features.

It's a great product; regular updates make it dynamic and bring us new possibilities.

Importing DWG files that identify the types of walls, doors, glass, and other structural materials is valuable. The other useful tool is the ability to enter the exact model number of an access point to get accurate planning information.

We can do a predictive survey in half the time it used to take, now that we can import CAD files and identify wall types.

• Being able to import BIM files

I have used it for five years.

We have not encountered any deployment issues.

We have not encountered any stability issues.

We have not encountered any scalability issues.

Customer service is excellent; always there to answer questions or assist with an issue; very open to feedback on how to improve the product.

Technical support is excellent.

We did not previously use a different solution.

The setup was straight forward.

An in-house team implemented it.

ROI was less than a year.

This product is priced aggressively compared to other products; well worth the investment.

Before choosing this product, we also evaluated AirMagnet.