Name: Ekahau AI Pro
Brand: Ekahau
Rating: 4.3 (35 reviews)

it_user639438

Sr. Wireless Engineer at a tech services company with 1,001-5,000 employees

Apr 5, 2017

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It is possible to import Autocad layers.

Pros and Cons

"The speed, accuracy, and reliability has improved the way my organization functions."

What is most valuable?

Import Autocad layers into Ekahau

How has it helped my organization?

The speed, accuracy, and reliability has improved the way my organization functions.

For how long have I used the solution?

I have used it for two years.

What was my experience with deployment of the solution?

We have not encountered any deployment issues.

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What do I think about the stability of the solution?

We have not encountered any stability issues.

What do I think about the scalability of the solution?

We have not encountered any scalability issues.

How are customer service and support?

Customer Service:

Customer service is good.

Technical Support:

Technical support is good.

Which solution did I use previously and why did I switch?

We have replaced all AirMagnet kit with Ekahau.

How was the initial setup?

Initial setup was straightforward.

What was our ROI?

The ROI is great.

What's my experience with pricing, setup cost, and licensing?

Switch to Ekahau.

Which other solutions did I evaluate?

Before choosing, we also evaluated MetaGeek.

What other advice do I have?

MetaGeek also has exceptional products.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user637230

WLAN & Route/Switch Network Engineer at a tech vendor with 1,001-5,000 employees

Mar 31, 2017

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Recent upgrades allows opacity view on the heat maps, allowing the floor plan to have better visibility.

Pros and Cons

"Ekahau really listens to their customers and regularly takes the advice of real users, categorizes these points, and adds them in product version releases."

"One area would be to allow several files to be opened and the ability to close only one of the files."

What is most valuable?

Recent upgrades allows opacity view on the heat maps, allowing the floor plan to have better visibility. What I like is that Ekahau regularly takes the advice of real users and categorizes these point and adds them in product version releases. In other words, Ekahau really listens to their customers!

What needs improvement?

One area would be to allow several files to be opened and the ability to close only one of the files.

At present, if you have several files open, you must close the entire program to close the one file. A workaround is to open a new instance of ESS, but would be nice if you do not need to do this.

When a user has two surveys done at different times (Survey1 and Survey2), and at a later time, wants to open both of them at the same time, ESS allows a user to do that. However, the software does not allow you to close one of the surveys unless you completely close out ESS.

This is not a big issue, as I mention the workaround is to open up each survey in a new instance of ESS. IOW, to ESS and open it, then select open Survey1. Then open another instance of ESS and select Survey2.

It is more of a convenience feature. For example, if you have two MS Word docs open, you can to File/Close and close one of the docs. In ESS, you cannot do that yet.

For how long have I used the solution?

3+ years

What was my experience with deployment of the solution?

Deployment does take about 20-30 seconds, as it is a large program, so that's acceptable.

What do I think about the stability of the solution?

No.

What do I think about the scalability of the solution?

From small to large surveys, Ekahau seems to function well. I have heard that very large surveys (e.g. 20-floor building) can cause issues, but I have not personally experienced that.

How is customer service and technical support?

Customer Service:

9 out of 10. They listen and respond to you, sometimes in a couple of hours. Excellent customer service.

Technical Support:

9 out of 10. Customer service seems to link straight to technical support and issue resolution is fast and sometimes in less than a day.

How was the initial setup?

Yes, easy setup with the wizard.

What about the implementation team?

I have done both. Vendor team sent registration code, copy and paste and setup was fast.

What's my experience with pricing, setup cost, and licensing?

Site survey software is not inexpensive. But it is vital for the WLAN professional. Call Ekahau and get a trial version and if pricing is an issue, ask them what they can do.

Which other solutions did I evaluate?

I have used trial versions of all leading site survey software. All have a bit of a learning curve. (AirMagnet, Tamosoft, iBwave).

What other advice do I have?

Just a customer service story: I needed an AP listed for a predictive model that was not listed in ESS. I sent a request to have this one added to ESS and within three hours, the response came back with the file I needed to copy and paste into ESS to use this AP model! Three hours! Unbelievably responsive and outstanding customer service. Ekahau listens and responds to their customers!

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Alex-WilsonOwner at a tech services company with 1-10 employees

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May 5, 2017

Glad you had such great response on the AP model. I have been asking for almost a year for some from Ubiquiti and they have not been added to the program yet. Getting desperate!

Buyer's Guide

Ekahau AI Pro

March 2026

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Learn what your peers think about Ekahau AI Pro. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

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885,264 professionals have used our research since 2012.

reviewer1866795

Chief Executive Officer at a tech services company with 1-10 employees

Jun 14, 2022

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It lets you create heat maps without doing the initial survey.

Pros and Cons

"Ekahau lets you create heat maps without doing the initial survey. It makes the task easier."
"Ekahau lets you create heat maps without doing the initial survey; it makes the task easier."

"Most features are there, but the network adapter support should be better. Ekahau should support all laptops and versions. There's an issue with the driver too."
"Most features are there, but the network adapter support should be better. Ekahau should support all laptops and versions."

What is our primary use case?

I use Ekahau Site Survey for heat mapping wireless coverage.

What is most valuable?

Ekahau lets you create heat maps without doing the initial survey. It makes the task easier.

What needs improvement?

When a version goes out of support, sometimes the newer version isn't already available. There should be an option to import, and maybe access points can be added to the other version as well.

Most features are there, but the network adapter support should be better. Ekahau should support all laptops and versions. There's an issue with the driver too.