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Ekahau AI Pro pros and cons

Vendor: Ekahau

4.3 out of 5

35 reviews
96% willing to recommend

Pros & Cons summary

Ekahau AI Pro impresses with features such as dual-band spectrum analysis and RF interference management during site surveys. The capacity to configure environments with solid cement walls shows flexibility. However, pricing is high, and support, integration, and network adapter visualization need improvement. Users are concerned about cloud service syncing issues impacting performance. Additionally, report generation lacks detail, requiring attention for enhanced user experience in optimizing Wi-Fi environments.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Ekahau AI Pro performs dual-band spectrum analysis during WiFi site surveys, saving significant time.

Its RF interference and integration capabilities are highly valued.

The planning feature is affordable and useful for anticipating WiFi needs.

The tool is highly configurable, accommodating various building materials like cement walls.

Its spectrum analysis provides deep insights, optimizing access points and power levels.

CONS

Ekahau AI Pro support and customer service require significant improvement, often falling short of user expectations.

Signal cancellation issue occurs between two signals which Ekahau AI Pro struggles to monitor effectively, suggesting a need for better capabilities in this area.

There is a notable problem in importing maps into Ekahau AI Pro that can cause delays, particularly with large and complex maps.

Prices for Ekahau AI Pro are considered high and there is a desire for competitive pricing to ensure more accessibility.

Three-dimensional modeling in Ekahau AI Pro could be improved to enhance viewing functionalities, addressing a current limitation.

Ekahau AI Pro Pros review quotes

AW

Owner at Collabsion, Inc.

Apr 16, 2019

The ability to perform dual-band spectrum analysis while conducting the standard WiFi site survey is a tremendous time saver.

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FR

Business IT Manager at PiSA

Jan 28, 2021

We are satisfied with the way this product is working.

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reviewer1429029

Converged Services Project Manager at a tech services company with 11-50 employees

Mar 19, 2021

I have found the most valuable feature is the RF interference and integration capabilities.

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Learn what your peers think about Ekahau AI Pro. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

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MG

Senior System Engineer at alascom

Oct 27, 2021

The planning feature is useful because it's very affordable.

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Owner at a comms service provider with 10,001+ employees

Oct 28, 2021

I don't handle the software that much. I'll do some of the testing with our CTO. It is primarily him and I. He has commented before that he likes the fact that with two licenses, we can set it up so that when we're on a large facility, he can see where I am and I can see where he is. That's for sure is very handy in large venues.

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reviewer1752138

Primary Wireless Project Manager at a government with 10,001+ employees

Dec 24, 2021

There are some survey tools that are a little easier to use, but the benefit of using the Ekahau is that it is very configurable. If you go into a building that has solid cement walls, instead of traditional walls, you can configure it for that. It is much more configurable than the other ones.

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reviewer1866795

Chief Executive Officer at a tech services company with 1-10 employees

May 29, 2022

Ekahau lets you create heat maps without doing the initial survey. It makes the task easier.

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Director of Technology at a educational organization with 51-200 employees

Sep 15, 2022

The most valuable features of the Ekahau Site Survey for us are the combination of using the tool.

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RB

Richard Bradley

Senior Analyst at a manufacturing company with 1,001-5,000 employees

Sep 20, 2022

The troubleshooting tools are the most valuable feature of the solution.

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FJ

Francois Jansen Van Vuuren

Solutions Architect at Altron

Oct 4, 2022

It's easy to plot APs and generate reports.

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Ekahau AI Pro Cons review quotes

AW

Owner at Collabsion, Inc.

Apr 16, 2019

I find the power button hard to access with just one hand.

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FR

Business IT Manager at PiSA

Jan 28, 2021

The support is an area in need of improvement.

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reviewer1429029

Converged Services Project Manager at a tech services company with 11-50 employees

Mar 19, 2021

Sometimes there is a cancellation between two signals that the solution is not able to monitor correctly, this could improve in the future.

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Free Report: Ekahau AI Pro Reviews and More

Learn what your peers think about Ekahau AI Pro. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

MG

Senior System Engineer at alascom

Oct 27, 2021

The GPS feature could be improved.

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Owner at a comms service provider with 10,001+ employees

Oct 28, 2021

Our CTO was not real happy with their support.

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reviewer1752138

Primary Wireless Project Manager at a government with 10,001+ employees

Dec 24, 2021

In all of our buildings, whenever we deploy wireless access points, we also have to deploy wireless intrusion detections. The Ekahau Site Survey tool doesn't allow us to differentiate between the access point and the intrusion detection device. That's because they're the same devices, but they're configured differently for the type of usage. That's one area that I would ask them to improve. They should allow the identification of access points versus wireless intrusion detection.

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reviewer1866795

Chief Executive Officer at a tech services company with 1-10 employees

May 29, 2022

Most features are there, but the network adapter support should be better. Ekahau should support all laptops and versions. There's an issue with the driver too.

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Director of Technology at a educational organization with 51-200 employees

Sep 15, 2022

The new Sidekick is going to support Wi-Fi 6 and Wi-Fi 6E.

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RB

Richard Bradley

Senior Analyst at a manufacturing company with 1,001-5,000 employees

Sep 20, 2022

I wish the solution was better at making different survey modes.

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FJ

Francois Jansen Van Vuuren

Solutions Architect at Altron

Oct 4, 2022

Lacks an in-app photo app or a way to upload photos while carrying out an active onsite survey.

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Show 10 more reviews (out of 25)

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