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Vijay Bhaskara Maram - PeerSpot reviewer
Network Engineer at Pyramid IT Solutions Pvt Ltd
Reseller
Highly secure, scalable, but support could improve
Pros and Cons
  • "I have found that Forcepoint Next Generation Firewall is easy to use, highly secure, and the main VPN tunnel is created automatically which is a benefit."
  • "The initial setup of the Forcepoint Next Generation Firewall has areas that are difficult."

What is our primary use case?

Forcepoint Next Generation Firewall is mainly used for obligation redundancy, such as for latency distal and packet loss.

What is most valuable?

I have found that Forcepoint Next Generation Firewall is easy to use, highly secure, and the main VPN tunnel is created automatically which is a benefit. 

For how long have I used the solution?

I have been using Forcepoint Next Generation Firewall for approximately two years.

What do I think about the stability of the solution?

Forcepoint Next Generation Firewall is stable.

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Forcepoint Next Generation Firewall
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What do I think about the scalability of the solution?

The salability of Forcepoint Next Generation Firewall is great.

We have three clients that are using this solution.

How are customer service and support?

The support from Forcepoint Next Generation Firewall is not good, their response is not quick, We have had to wait a while.

How was the initial setup?

The initial setup of the Forcepoint Next Generation Firewall has areas that are difficult.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use this solution and we can purchase it for one, two, three, or five years.

What other advice do I have?

I would advise others to check compatibility before implementing this solution.

I rate Forcepoint Next Generation Firewall a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1319712 - PeerSpot reviewer
Systems Engineer at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
A stable solution that has improved a lot
Pros and Cons
  • "It is a stable solution, and there are no issues so far."
  • "Its management center should be easier to use. The management interface of Forcepoint is unique and a little bit different from some of the firewall solutions on which people might have worked before. Sometimes, the customers say that it is not very friendly, and we help them with how to use this management interface. It just takes a little bit of time, and after some time, it gets easy to manage or use. It is quite similar to Palo Alto, Fortinet, and legacy Juniper solutions. Their support should be faster. We have received complaints that they are not responding fast, which is not good for the vendor and us."

What is our primary use case?

We are a platinum partner of Forcepoint. We work on most of the Forcepoint portfolio, such as web security, event security, and DLP at the endpoint level as well as at the laptop level. 

This solution can be used for different use cases. You can deploy it as an IPS near the data center zone. You can also put it in-line, which is recommended most of the time not only for Forcepoint but also for many other next-generation firewall vendors. Otherwise, you need to deploy it as a normal next-generation firewall and enable some specific IPS policies on the firewall itself. One of our customers needed encryption between remote sites.

We have a professional services team that handles the implementation of these solutions. We install the latest version of this solution. Most of the customers ask for an on-premises deployment. There are some customers who ask for a private cloud deployment.

What is most valuable?

It is a stable solution, and there are no issues so far.

What needs improvement?

Its management center should be easier to use. The management interface of Forcepoint is unique and a little bit different from some of the firewall solutions on which people might have worked before. Sometimes, the customers say that it is not very friendly, and we help them with how to use this management interface. It just takes a little bit of time, and after some time, it gets easy to manage or use. It is quite similar to Palo Alto, Fortinet, and legacy Juniper solutions. 

Their support should be faster. We have received complaints that they are not responding fast, which is not good for the vendor and us.

For how long have I used the solution?

I have been working with this solution for almost five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

We have around 50 users of this solution in our company.

How are customer service and technical support?

Their technical support is not bad, but it is also not good at the same time. It should be faster, especially for the RMA. We understand the situation related to the pandemic, but their response wasn't good even prior to that. I believe it is something related to logistics.

How was the initial setup?

The initial setup is of medium complexity. It is neither straightforward nor complex. If you want to implement a new firewall, you need to connect it to something called SMC or security management center, which is the main thing. It is the brain of the firewall, and without that, you cannot manage the firewalls. There are certain steps that need to be done on the SMC to do the configuration of the firewall. 

What about the implementation team?

We are not a big company. We have two post-sales people who provide professional service. We have two to three pre-sales people as well as technicians.

What other advice do I have?

I would recommend this solution in general. We have collected a lot of feedback from customers related to the management, which we will forward to Forcepoint, and then after some time, they will take action on that.

They have improved a lot since they were acquired from McAfee. Earlier, if you wanted to access SMC, you needed remote desktop access to the server or you had to install a small software from the SMC as a client to control the firewall. Customers used to ask us about why they cannot access the firewall management by UI or browser when most of the other firewalls already have such access. We received a lot of such feedback from customers, and when we escalated this to Forcepoint, they took a serious note of it. After some time, they released that option. You can now access the management center through UI, which is a good improvement.

I would rate Forcepoint Next Generation Firewall an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Forcepoint Next Generation Firewall
May 2025
Learn what your peers think about Forcepoint Next Generation Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
851,823 professionals have used our research since 2012.
Technical Support Engineer at MCS
Real User
Offers real-time logins for traffic logs and troubleshooting is easy
Pros and Cons
  • "The most valuable feature is controlling the traffic and the logging. They have real-time logins for traffic logs. Troubleshooting was very easy for me."
  • "They should have a GUI on the product itself, not a separate management tool to be used on the management server or on a server to be used to manage the file. It should be all in one device. The device should be controlled through its own GUI. They also have to improve the learning center and the documents as the documents don't really help."

What is our primary use case?

I work for a distribution company. We implement around 2,300 firewalls in Egypt for schools. We use the licenses to manage all these firewalls together and push policies for the firewall. We use it for security to restrict some rules for accessing the internet for students. 

What is most valuable?

The most valuable feature is controlling the traffic and the logging. They have real-time logins for traffic logs. Troubleshooting was very easy for me.

What needs improvement?

They should have a GUI on the product itself, not a separate management tool to be used on the management server or on a server to be used to manage the file. It should be all in one device. The device should be controlled through its own GUI. They also have to improve the learning center and the documents as the documents don't really help.

In the next release, they should improve the documentation.

For how long have I used the solution?

I have been using Forcepoint for around one year.

What do I think about the stability of the solution?

The firewall is stable. We haven't had any stability issues.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

Technical support can be better. The support themselves are skilled but when you call for support you have to wait for a long time to get a response. They should improve their call center.

How was the initial setup?

The initial setup was straightforward. It is done on the firewall itself. 

What other advice do I have?

I recommended this solution mostly for large enterprises, a project that needs more than 100 firewalls to be managed. They have a very good management tool as security management centers.

I would rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
reviewer1806405 - PeerSpot reviewer
Security Product Manager at a tech services company with 201-500 employees
Real User
Feature-rich, easy to install and maintain
Pros and Cons
  • "The Forcepoint Next Generation Firewall is a scalable product."
  • "I would like to see more sizing in the next release, and the roadmap should be clear."

What is our primary use case?

I offer our clients the Forcepoint Next Generation Firewall.

I work as a presales representative and a product manager for Forcepoint. I'm working on product demonstration demos and proofs-of-concept. I give customers sessions and show them firewall demos. Even if it's on-premises, cloud-based, or virtualized.

What is most valuable?

It's all about the firewalls, how to deploy them, what the main features of the firewall are, what it is best suited for, the advantages, the pros, and the cons.

What needs improvement?

I would like to see more sizing in the next release, and the roadmap should be clear. More models are needed to compete in terms of firewall sizing.

For how long have I used the solution?

I have been dealing with Forcepoint Next Generation Firewall for three months.

What do I think about the stability of the solution?

Forcepoint Next Generation Firewall is a stable solution.

What do I think about the scalability of the solution?

The Forcepoint Next Generation Firewall is a scalable product.

I work with various types of users and organizations. We have maybe, starting with 20,000 users to 100 users.

How are customer service and support?

Technical support is not within my scope because I work as a pre-sales representative for one of Forcepoint's partners.

How was the initial setup?

The installation is straightforward.

It is easy to install. It can take less than 20 minutes to install the firewall.

Depending on the number of firewalls, one engineer will be required to implement one solution.

What's my experience with pricing, setup cost, and licensing?

It requires a yearly subscription.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

I would rate Forcepoint Next Generation Firewall an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Anwar Sleem - PeerSpot reviewer
Regional Director at Ceitcon
Real User
Top 10
Features a scalable firewall and a great VPN
Pros and Cons
  • "The VPN is great."
  • "The ability to dynamically change policies could be improved."

What is our primary use case?

Our customer uses this solution as a standard next-generation firewall and VPN.

What is most valuable?

The VPN is great.

What needs improvement?

It lacks something called a change of authority. It also lacks more integration with other VPN clients. Also, the ability to dynamically change policies could be improved. 

For how long have I used the solution?

We installed this solution for one of our customers one year ago.

What do I think about the stability of the solution?

This solution is very reliable. 

What do I think about the scalability of the solution?

Adding users is very straightforward. 

How are customer service and technical support?

I would give their technical support a rating of seven or eight out of ten.

How was the initial setup?

The initial setup is very straightforward. It only takes a matter of minutes. 

What's my experience with pricing, setup cost, and licensing?

The licensing is perpetual. The cost is fair, but it could be improved.

What other advice do I have?

If you have Cisco integration, then I wouldn't recommend this solution — it won't integrate. It depends upon the endpoint security. If you have Cisco endpoints, you'll lack certain protections, especially in this multi-vendor environment.

Overall, on a scale from one to ten, I would give Forcepoint Next Generation Firewall a rating of eight. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1461459 - PeerSpot reviewer
Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Security works well, reasonably priced but difficult to configure
Pros and Cons
  • "It is a scalable product. I know a customer who has deployed more than 4,000 firewalls in a single deployment."
  • "Forcepoint is a little difficult to configure compared to its competitors."

What is our primary use case?

The solution has the ability to stop the latest malware threats and any exploits to computer systems.

What is most valuable?

It does well in security, for data security, and it ranks on the top of NSS Lab.

What needs improvement?

Forcepoint is a little difficult to configure compared to its competitors. 

The product could be more user friendly. Firewalls are getting better in graphical user interfaces. If there is an issue with the appliances then the engineering team can work on the command line controls. A cheaper way is a graphical user interface for any users to be able to quickly configuration and implement.

For how long have I used the solution?

I have been using the solution for three years.

What do I think about the scalability of the solution?

It is a scalable product. I know a customer who has deployed more than 4,000 firewalls in a single deployment.

How are customer service and technical support?

The technical support is good.

How was the initial setup?

The installation can take a little while depending on the number of sites that someone has. Usually, for single deployment, it takes one or two days.

What about the implementation team?

In our deployment team, we have over 2000 users.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is normally competitive with other products.

What other advice do I have?

I would probably not recommend the product to customers because it is not top of the line. It depends on the customer though, their usage, budget, etc. If they have the budget I would probably recommend Palo Alto Networks, not Forcepoint.

I rate Forcepoint Next Generation Firewall a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1217313 - PeerSpot reviewer
Sr. Network Engineer at a university with 201-500 employees
Real User
Very user friendly, with a straightforward setup and relatively good stability
Pros and Cons
  • "The simplicity of the solution is its most valuable asset. It's very user-friendly."
  • "The solution's support could use improvement."

What is most valuable?

The simplicity of the solution is its most valuable asset. It's very user-friendly.

What needs improvement?

The solution's support could use improvement. 

I'm in the MENA region so most of the time we were getting support from Europe.

They should include a license watch solution on their back-end.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The solution is stable. We haven't been worried about a lack of stability affecting us in the latest version or in the patches.

What do I think about the scalability of the solution?

The solution isn't scalable. We have about 5,000 users, but they are never on it at the same time. Traffic just passes through.

How are customer service and technical support?

I'd rate technical support at eight out of ten, but they're response times are suddenly a bit longer because most of them are in Europe and some are in India. It there was someone in MENA it would be much quicker because the time differences affect reaction times.

How was the initial setup?

If you are not familiar with the setup, the initial implementation can be complex. For me, because I'm comfortable with firewalls, it was straightforward.

What other advice do I have?

We use the on-premises deployment model.

I'd recommend the solution, but it depends on the requirements of the user.

I'd rate it eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user1210437 - PeerSpot reviewer
Product Manager at a computer software company with 1-10 employees
Reseller
A stable and scalable Next Generation Firewall solution
Pros and Cons
  • "I like the Firewall and the IPS."
  • "The network interface could be better, and it could be cheaper."

What is most valuable?

I like the Firewall and the IPS.

What needs improvement?

The network interface could be better, and it could be cheaper. It's very difficult for us to compete with Fortinet. I would like to see an Application Control feature in the next release.

For how long have I used the solution?

I have been working with Forcepoint for more than ten years. But we first worked with them for Web Security, and we worked with the Firewall for about four years.

What do I think about the stability of the solution?

Forcepoint Next-Generation Firewall is a stable solution.

What do I think about the scalability of the solution?

Forcepoint Next-Generation Firewall is a scalable solution.

What's my experience with pricing, setup cost, and licensing?

It could be cheaper like Fortinet. 

What other advice do I have?

I would tell potential users that it's difficult for us to compete with Fortinet's firewall. Fortinet offers good performance, a good price, and is stronger.

On a scale from one to ten, I would give Forcepoint Next Generation Firewall an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
PeerSpot user
Buyer's Guide
Download our free Forcepoint Next Generation Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Forcepoint Next Generation Firewall Report and get advice and tips from experienced pros sharing their opinions.