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Technical Support Engineer at MCS
Real User
Offers real-time logins for traffic logs and troubleshooting is easy
Pros and Cons
  • "The most valuable feature is controlling the traffic and the logging. They have real-time logins for traffic logs. Troubleshooting was very easy for me."
  • "They should have a GUI on the product itself, not a separate management tool to be used on the management server or on a server to be used to manage the file. It should be all in one device. The device should be controlled through its own GUI. They also have to improve the learning center and the documents as the documents don't really help."

What is our primary use case?

I work for a distribution company. We implement around 2,300 firewalls in Egypt for schools. We use the licenses to manage all these firewalls together and push policies for the firewall. We use it for security to restrict some rules for accessing the internet for students. 

What is most valuable?

The most valuable feature is controlling the traffic and the logging. They have real-time logins for traffic logs. Troubleshooting was very easy for me.

What needs improvement?

They should have a GUI on the product itself, not a separate management tool to be used on the management server or on a server to be used to manage the file. It should be all in one device. The device should be controlled through its own GUI. They also have to improve the learning center and the documents as the documents don't really help.

In the next release, they should improve the documentation.

For how long have I used the solution?

I have been using Forcepoint for around one year.
Buyer's Guide
Forcepoint Next Generation Firewall
September 2025
Learn what your peers think about Forcepoint Next Generation Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.

What do I think about the stability of the solution?

The firewall is stable. We haven't had any stability issues.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

Technical support can be better. The support themselves are skilled but when you call for support you have to wait for a long time to get a response. They should improve their call center.

How was the initial setup?

The initial setup was straightforward. It is done on the firewall itself. 

What other advice do I have?

I recommended this solution mostly for large enterprises, a project that needs more than 100 firewalls to be managed. They have a very good management tool as security management centers.

I would rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
it_user972015 - PeerSpot reviewer
Information Security Consultant at a tech services company with 51-200 employees
Real User
Excellent for clustering but not a user-friendly solution with very bad GUI
Pros and Cons
  • "One of the most valuable features is having the ability to cluster multiple firewalls even if they are different versions."
  • "It's a complicated firewall. Until you come to know the firewall inducers, most people don't like the firewall because the components for the firewall are a little bit complex. User-friendliness is a little bit tough. It needs to be user-friendly when creating policies, and pushing policies. Committing takes more time compared to Palo Alto."

What is most valuable?

One of the most valuable features is having the ability to cluster multiple firewalls even if they are different versions.

What needs improvement?

It's a complicated firewall. Until you come to know the firewall inducers, most people don't like the firewall because the components for it are a little bit complex. User-friendliness is a little bit tough. It needs to be more user-friendly when creating policies, and pushing policies. Committing takes more time compared to Palo Alto.

The solution needs to invest in its GUI. The interface is very bad and not user-friendly.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

It's a stable firewall. There's no issue on the stability. When it comes to the detection rate of the IP, it is the most powerful solution for detection-ready tests, like evasion techniques etc. Forcepoint is a leader on the market.

What do I think about the scalability of the solution?

The solution is very simple to scale. You just need to keep on adding devices. The firewall can cluster with multiple different models. Scalability-wise, this firewall will be the best firewall for an organization who is operating with a low budget. We typically implement for medium-sized to enterprise-level organizations.

How are customer service and technical support?

Technical support is okay. It takes too long to get a response because the support comes directly from the Netherlands, and they may have very limited employees. The engineers are quite technical, but the response is very slow.

How was the initial setup?

The initial setup is complex.

What about the implementation team?

We are an integrator that helps with the installation.

The initial installation needs a high level of knowledge because it's not like other firewalls where you have one single appliance. You need to have a separate machine to manage the firewall. The firewall is just a dummy device and all the configurations are done on a Windows machine. Sometimes, in the case of the unavailability of a Windows machine, you cannot do much with the firewall.

What other advice do I have?

What others need to know is that they need to have a clear idea of why they're going for this particular firewall. They need to know if are they looking for clustering or if are they looking for link load balancing. If they're not going for clustering, I would suggest they go with the most moderate firewalls like Palo Alto or Fortinet.

A certain type of attack, such as evasion techniques, isn't something that other firewalls really protect against. According to NSS Labs, Forcepoint firewall has been on top for the last consecutive four or so years because of the detection rate of evasion techniques that other firewalls failed to detect.  

The clustering of our ISP links is a nice feature that other firewalls also should have. It is a helpful feature, but it is not a user-friendly solution as a whole.

I would rate the solution five out of ten. User-friendliness is the most important reason I've rated it so low. After Cisco firewalls, no next-gen firewalls have come to the market. So if they want to compete with these firewalls, they need to enhance the overall user-friendliness of the solution.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
PeerSpot user
Buyer's Guide
Forcepoint Next Generation Firewall
September 2025
Learn what your peers think about Forcepoint Next Generation Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
868,787 professionals have used our research since 2012.
PeerSpot user
Pre-Sales Engineer at a tech services company with 51-200 employees
Consultant
Top feature is the integrated multi-layer filtering​​. The GUI could use a revamp.

Valuable Features:

Integrated multi-layer filtering

Improvements to My Organization:

McAfee NSP helps the organization by filtering most of the active inbound attacks that would otherwise compromise the users and servers. It's automated and fast response allow the organization to leave it as it is and apply automated updates to its signature.

Room for Improvement:

Intel could ditch the Java-based GUI rendering and could use some serious revamp on the way they manage their GUI. A lot of bugs happen on their GUI but their system is working fine.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ahmad Abdullah - PeerSpot reviewer
Network Engineer at Click ITS
Real User
Top 5
Offers ease of setting up security capabilities
Pros and Cons
  • "The product's initial setup phase is easy."
  • "The endpoint protection capabilities of the product are an area of concern where improvements are required."

What is our primary use case?

I use the Forcepoint Next Generation Firewall in my company for the protection of the Layer-2 networking area, which consists of Wi-Fi connections used in the enterprise.

What is most valuable?

The most valuable feature of the solution I like stems from the fact that the installation and configuration can be done locally. It is also easy to set up security capabilities. Forcepoint acts as a multi-service provider.

What needs improvement?

The endpoint protection capabilities of the product are an area of concern where improvements are required.

For how long have I used the solution?

I have experience with Forcepoint Next Generation Firewall.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Around 100 people in my company use the tool.

How was the initial setup?

The product's initial setup phase is easy.

What's my experience with pricing, setup cost, and licensing?

There is a need to make payments towards the licensing charges attached to the product. The product is not expensive.

What other advice do I have?

The tool's SD-WAN capabilities are supported by the tool.

It is a nice product to use. The product can be used in the data center as a firewall.

The product does provide reporting and visibility features. There are many features provided by the product, especially the area of availability.

I rate the tool an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
PS & Technical Manager at a tech services company with 11-50 employees
Real User
Top 5Leaderboard
An easy-to-manage security solution but could be cheaper
Pros and Cons
  • "The solution offers sandboxing, which can be integrated at any time."
  • "Forcepoint Next Generation Firewall could change its interface, allowing standard or direct connect modes to be configured."

What is most valuable?

The solution offers sandboxing, which can be integrated at any time.

What needs improvement?

Forcepoint Next Generation Firewall could change its interface, allowing standard or direct connect modes to be configured. While group design and configuration generally function well, there are issues related to OSSL. These issues may necessitate troubleshooting that involves accessing hidden features by adjusting product routes. This level of troubleshooting is currently restricted to technical personnel, not partners or customers.

For how long have I used the solution?

I have been using Forcepoint Next Generation Firewall for a few years.

How are customer service and support?

Technical support is good outside Egypt.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have tried FortiGate, Palo Alto, and Symantec. We switched to Forcepoint because it is easy to manage and troubleshoot.

What's my experience with pricing, setup cost, and licensing?

The product is expensive but cheaper than Cisco.

What other advice do I have?

Overall, I rate the solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Buyer's Guide
Download our free Forcepoint Next Generation Firewall Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2025
Buyer's Guide
Download our free Forcepoint Next Generation Firewall Report and get advice and tips from experienced pros sharing their opinions.