What is our primary use case?
In our organization,
FortiGate Next Generation Firewall (NGFW) serves as the main security system for our firewall needs. I have utilized it to manage the firewalls and some other security appliances, such as VPNs. Currently, my usage focuses primarily on firewall management. I set up rules, search for logs, and consult logs when issues arise. This approach covers most of our security management tasks.
What is most valuable?
One of the most valuable features of
FortiGate Next Generation Firewall (NGFW) is the ease of usability it offers. It is quite easy for me to learn to use. Additionally, FortiGate Next Generation Firewall (NGFW) has improved our efficiency in setting up security and provided us with more visibility over some issues and incidents we previously faced.
What needs improvement?
FortiGate Next Generation Firewall (NGFW) could be improved by including more templates for setting rules or regular jobs. I do not recall if the software includes any AI features.
For how long have I used the solution?
I have had experience with FortiGate Next Generation Firewall (NGFW) for about five or six years.
What was my experience with deployment of the solution?
When deploying FortiGate Next Generation Firewall (NGFW), it required one week for the initial setup and just two hours for effective deployment. There were no significant issues during this process.
What do I think about the stability of the solution?
In my experience, there are usually no significant stability issues with FortiGate Next Generation Firewall (NGFW). However, updating the software during issues can be quite convoluted, especially if there is an unexpected attack, such as on a Saturday.
How are customer service and support?
Customer service with Fortinet for FortiGate Next Generation Firewall (NGFW) has been quite good. We experienced a major issue during one of the upgrades, and it took about an hour to reach support and rectify the problem.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Before using FortiGate Next Generation Firewall (NGFW), we used Cisco for our firewall needs. Cisco presented a lot of usability challenges. Setting up firewalls and rules with Cisco was difficult and required extensive knowledge of their system, which led us to switch to FortiGate Next Generation Firewall (NGFW).
How was the initial setup?
The initial setup of FortiGate Next Generation Firewall (NGFW) was relatively smooth. It took about one week for the complete setup and two hours for the actual deployment.
What about the implementation team?
The deployment involved two people from my side, and we also had assistance from a vendor during the setup.
What was our ROI?
In terms of return on investment, FortiGate Next Generation Firewall (NGFW) has been straightforward. It has notably improved our efficiency and visibility.
What's my experience with pricing, setup cost, and licensing?
The pricing of FortiGate Next Generation Firewall (NGFW) is reasonably affordable. It is suitable for mid-level and high-level companies, though it might not be cheap for small companies.
What other advice do I have?
I would recommend FortiGate Next Generation Firewall (NGFW) to others. Despite some issues with upgrades and vulnerabilities, Fortinet quickly addresses concerns. Overall, on a scale of one to ten, I would rate FortiGate Next Generation Firewall (NGFW) as an eight.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.