The main use cases for Fortinet FortiGate are in the data centers, mainly for web filtering, IPS, and IDS.
Manager, Technical Support at Logix Infosec Pvt. ltd.
A user-friendly solution with good UTM, web filtering, and IPS capabilities
Pros and Cons
- "The best features of Fortinet FortiGate are UTM, web filtering, and IPS."
- "Fortinet FortiGate is a very light product. It's easy to understand."
- "Fortinet should improve its software, as we are seeing lots of firmware versions generated for each vulnerability issue. It becomes difficult for us to keep updating the firmware frequently due to bugs."
What is our primary use case?
What is most valuable?
The best features of Fortinet FortiGate are UTM, web filtering, and IPS. We have Palo Alto firewalls in place. The ease of integrating SD-WAN capabilities depends on the requirements of the customer.
Fortinet FortiGate is a very light product. It's easy to understand.
What needs improvement?
Fortinet should improve its software, as we are seeing lots of firmware versions generated for each vulnerability issue. It becomes difficult for us to keep updating the firmware frequently due to bugs.
We would like to see the SSL VPN feature included again in Fortinet FortiGate since it was removed from version 7.6.3 onwards.
For DDoS protection, there can be more features in Fortinet FortiGate.
For how long have I used the solution?
We have been using Fortinet FortiGate for about 15 years.
Buyer's Guide
Fortinet FortiGate
September 2026
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What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
As implementers, we find it easy to scale up.
We have about 100 people, and we are using Fortinet FortiGate 60.
How are customer service and support?
I would rate Fortinet tech support a nine out of ten based on my experience.
Which solution did I use previously and why did I switch?
We also work with Palo Alto firewalls. The main difference is in the software. Palo Alto's database is also updated for threat analysis. If you are installing a Palo Alto firewall for the first time, it is a bit complex, but with Fortinet FortiGate, the implementation is easiest, as the tabs are easy to understand.
What other advice do I have?
I would recommend it. It is user-friendly.
I would rate Fortinet FortiGate as an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Service manager at Crescent Technologies
Centralized manageability streamlines operations but renewal pricing concerns persist
Pros and Cons
- "Fortinet FortiGate has positively impacted my organization, offering ease of management with no network disruptions; it works seamlessly."
- "Fortinet FortiGate is not a scalable solution, as they give you a number and each box comes with concurrent connections; if you need to expand, you have to change the box."
What is our primary use case?
The typical use case for Fortinet FortiGate is because of the user-friendly interface.
What is most valuable?
Fortinet FortiGate's best features are the manageability part and centralized management. The community support available for Fortinet FortiGate is also a significant advantage. Fortinet FortiGate has positively impacted my organization, offering ease of management with no network disruptions; it works seamlessly.
What needs improvement?
The room for improvement for Fortinet FortiGate is related to prices; the renewal prices have to be aligned with the customer's pockets, as at times they are very aggressive, leading to the possibility of changing vendors.
For how long have I used the solution?
I have experience of working with Fortinet FortiGate for more than 10 years.
What do I think about the stability of the solution?
I have faced no trouble with the stability; it works seamlessly, and the support is good, as most of the time customers themselves can resolve issues.
What do I think about the scalability of the solution?
Fortinet FortiGate is not a scalable solution, as they give you a number and each box comes with concurrent connections; if you need to expand, you have to change the box.
How are customer service and support?
I would rate technical support a seven on a scale of one to ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before Fortinet FortiGate, we used SonicWALL, Sophos, and GuardShield for our customers.
How was the initial setup?
The initial setup varies from customer to customer, as we are a system integrator, having sold more than 500 plus boxes.
What about the implementation team?
We have expertise in integrating SD-WAN capabilities with FortiGate, but I'm not the right person to comment on it.
What was our ROI?
The ROI after implementing Fortinet solution means that while it is there, they have now become very expensive; for example, if I buy a product for 10 lakhs INR today, after three years they will ask for 15 lakhs, which is a major concern for customers.
What other advice do I have?
My advice to other organizations considering Fortinet FortiGate is to evaluate the features of other products as well, as Sophos also does a great job, but users may not adopt it due to its presence.
On a scale from one to ten, I would rate Fortinet FortiGate overall as seven.
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
Buyer's Guide
Fortinet FortiGate
September 2026
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IT director at a wholesaler/distributor with 10,001+ employees
An affordable firewall for security and good network performance
Pros and Cons
- "Fortinet FortiGate has many functions, and it is one of the best next-generation firewalls with an affordable cost than other vendors."
- "They can add automation for monitoring and policy optimization on the firewall. I think using AI to do some optimization on the policies would be beneficial, such as providing alerts about policies that haven't been used for a long time or identifying overlapping policies."
What is our primary use case?
We are using Fortinet FortiGate for the SD-WAN solution between our branches. We also started using Fortinet's access points, wireless solution, and full fabric with switching. We are using many products from Fortinet.
We don't use Fortinet FortiGate for data center solutions; we just use Fortinet FortiGate for perimeter firewalls and wireless and switching.
How has it helped my organization?
The main benefits that Fortinet FortiGate provides is the security of the network.
What is most valuable?
Fortinet FortiGate has many functions, and it is one of the best next-generation firewalls with an affordable cost than other vendors.
Fortinet FortiGate is useful for network performance, and it helps to optimize the links between branches and the applications that are used from the data center to other branches.
The integration between SD-WAN and FortiGate is easy. It accommodates our needs.
What needs improvement?
They can add automation for monitoring and policy optimization on the firewall. I think using AI to do some optimization on the policies would be beneficial, such as providing alerts about policies that haven't been used for a long time or identifying overlapping policies.
For how long have I used the solution?
I have been working with Fortinet FortiGate for at least six to seven years.
What do I think about the stability of the solution?
I would rate the stability of Fortinet FortiGate as eight out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of Fortinet FortiGate as eight out of ten.
How are customer service and support?
I would rate technical support from Fortinet as seven out of ten. While there are no issues, there is improvement needed for fast response and clear response from Fortinet's technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup for Fortinet FortiGate is very simple.
Which other solutions did I evaluate?
Palo Alto is the main competitor in the market. Fortinet FortiGate provides a simple solution. It is less expensive than Palo Alto and meets our requirements.
We do the exercise from designing and planning with Fortinet FortiGate, and then we purchase through a partner.
What other advice do I have?
My overall rating for Fortinet FortiGate is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
President at River Mill Data Management, LLC
Unified security policies improve efficiency and save administrative time
Pros and Cons
- "I appreciate the ease of use, ease of setup, and the different abilities it has; I have been very pleased with it over SonicWall, the interface of Fortinet FortiGate is a lot easier to use and more robust, plus their VPN option is much better."
- "They could continuously focus their improvements on network perimeter security, as that's what they're best at."
What is our primary use case?
My main use case for this product is a firewall.
What is most valuable?
I appreciate the ease of use, ease of setup, and the different abilities it has. I have been very pleased with it over SonicWall. The interface of Fortinet FortiGate is a lot easier to use and more robust, plus their VPN option is much better; SonicWall is ridiculously slow. I have been very happy with the effectiveness of the unified SASE for providing consistent security policies across multiple locations. It has positively impacted my organization by freeing me up regarding administration; I spend a lot less time on administration. It probably saves me about 30 to 45 minutes a week.
What needs improvement?
They could continuously focus their improvements on network perimeter security, as that's what they're best at.
For how long have I used the solution?
I have had four years of experience with Fortinet FortiGate, going on four, possibly five. I cannot remember if we switched over to them in 2020 or 2021, but I think it was 2020.
What do I think about the stability of the solution?
Fortinet FortiGate is very stable. I don't have any issues with Fortinet FortiGate freezing up or needing frequent restarts. The firmware updates are automatic, and I have just been really happy.
What do I think about the scalability of the solution?
While we're a single office with a single server, I can say that it can definitely be scaled up.
How are customer service and support?
I had a little help from Fortinet FortiGate support, but other than that, it was just me deploying it. I would rate their support a 10; they're fantastic. Their knowledge makes them fantastic; if they had to research something and get back to me, it was very quick, and usually I get an answer right away.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
The unit itself is probably comparable in price, maybe a little more expensive than SonicWall; however, the yearly maintenance is quite a bit more, but it is more robust and worth it.
How was the initial setup?
For a firewall, the initial setup was pretty straightforward for us.
What about the implementation team?
I had a little help from Fortinet FortiGate support, but other than that, it was just me deploying it.
What other advice do I have?
I believe all use cases could work for this solution. For us, Fortinet FortiGate is deployed on-premises. We purchased Fortinet FortiGate through a Fortinet reseller. Their knowledge makes them fantastic; if they had to research something and get back to me, it was very quick, and usually I get an answer right away.
I would rate Fortinet FortiGate an 8 or a 9 overall; everything always has room for improvement, but I'm pretty pleased with it.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a comms service provider with 1-10 employees
Optimal firewall management enhances ease of operation and integration
Pros and Cons
- "I find that Fortinet FortiGate is pretty easy to use and integrated, offering many features in one box at a decent price compared to other enterprise vendors."
- "Fortinet FortiGate could improve by enhancing FortiManager, which is the centralized management system. It has many inconsistencies and errors with respect to pushing policies, especially when we have a large network team that needs to push different rules."
What is our primary use case?
My use cases for Fortinet FortiGate mostly involve perimeter-based security and fire-walling.
What is most valuable?
I find that Fortinet FortiGate is pretty easy to use and integrated, offering many features in one box at a decent price compared to other enterprise vendors. When I first used it as a one-for-one replacement, the functionality was basically the same, but the ease of use compared to the old solution increased, so I definitely saw benefits immediately.
What needs improvement?
Fortinet FortiGate could improve by enhancing FortiManager, which is the centralized management system. It has many inconsistencies and errors with respect to pushing policies, especially when we have a large network team that needs to push different rules. Improving the consistency and allowing proper stability with many users managing hundreds of firewalls would be beneficial. Regarding cloud deployment in public cloud, it is less flexible and scalable, and customers need to provide and take care of resiliency, scalability, and redundancy. This could be a future improvement for Fortinet FortiGate to better adhere to cloud philosophies.
For how long have I used the solution?
I have been using Fortinet FortiGate for approximately 10 years.
What do I think about the stability of the solution?
The stability and performance of Fortinet FortiGate have been good, as it has been running at the company for quite a few years since we first implemented it.
What do I think about the scalability of the solution?
Regarding scalability, we have hundreds of physical appliances deployed, which are running adequately. However, in cloud deployment such as public cloud, it is less flexible and scalable. Customers need to provide and take care of resiliency, scalability, and redundancy, which could be a future improvement for Fortinet FortiGate to better adhere to cloud philosophies.
How are customer service and support?
I have contacted technical support regarding FortiSwitch integration issues with Fortinet FortiGate. They are good at responding, though I don't need to call support often. For myself, the experience has been good. On a scale from 1 to 10, I would give Fortinet FortiGate's support an eight. I did have some minor issues with the person I talked to, but overall, they were able to resolve the issue.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used alternatives to Fortinet FortiGate.
How was the initial setup?
For someone with a network background deploying Fortinet FortiGate for the first time, the switch is very easy and the UI is easy to navigate. However, their CLI is very difficult to learn, though changes and configurations in the UI are very understandable.
What about the implementation team?
For the deployment of Fortinet FortiGate, it depends on the project, but for smaller or even bigger deployments, one person can easily handle it, excluding data center rack installation.
What was our ROI?
Fortinet FortiGate requires maintenance, including updates and firmware updates to fix bugs and security vulnerabilities. Overall, it runs fine, but it has security vulnerabilities with respect to some features that may have affected its reputation. Keeping up to date is a normal part of having any product vendor, and their upgrade process has been smooth.
What's my experience with pricing, setup cost, and licensing?
I don't necessarily know directly about their pricing, but Fortinet tends to be lower than Cisco based on the separate projects I've been involved with. In general, Fortinet FortiGate has very competitive pricing.
Which other solutions did I evaluate?
Cisco Firepower is one alternative to Fortinet FortiGate. Comparing both, ease of use is a major difference. Cisco Firepower's ease of use is very poor, with many bugs and issues that made it non-functional - some things break and pushing policies is very slow.
What other advice do I have?
Previously, I was a customer of Fortinet, but now I am also a reseller partner. I rate Fortinet FortiGate 8 out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
IT Manager at a consultancy with 10,001+ employees
Improves security and network distribution
Pros and Cons
- "Fortinet FortiGate is used to prevent security failures. Since implementing the solution, we have seen improvements in security and in the distribution of our network."
- "The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with."
- "In my opinion, Fortinet FortiGate could be improved by making the appliance smaller than what we have here, as it is pretty big."
What is our primary use case?
Fortinet FortiGate is used just to manage our network because our network is managed by another company. I work in a small to medium-sized industry.
What is most valuable?
Fortinet FortiGate is used to prevent security failures. Since implementing the solution, we have seen improvements in security and in the distribution of our network.
What needs improvement?
In my opinion, Fortinet FortiGate could be improved by making the appliance smaller than what we have here, as it is pretty big.
For how long have I used the solution?
We have been using Fortinet FortiGate for three or four years.
What do I think about the scalability of the solution?
Fortinet FortiGate is better for large enterprise networking compared to MikroTik because we have about 100 people using our network, and we have had few problems compared to the time we were using MikroTik, which didn't work for us as well as the Fortinet FortiGate 200D does.
How are customer service and support?
We never have any issue or problem that hasn't been solved in two or three hours. The quick resolution of issues with Fortinet FortiGate is due to the support of the company and the fact that the equipment is easy to work with. Fortinet FortiGate does not require a lot of maintenance.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have been using Fortinet FortiGate for three or four years, and before that, we used MikroTik. We switched to Fortinet FortiGate because the company that provides service for us started to work with Fortinet FortiGate as a partner, and they showed it to us. We liked it, and we started to use the Fortinet FortiGate solution.
How was the initial setup?
The initial setup for Fortinet FortiGate was pretty easy, and they completed it in one hour and a half.
What about the implementation team?
Two people worked to support us on Fortinet FortiGate. One of their job roles was manager, and I don't know the other role.
What other advice do I have?
My advice for people thinking about using Fortinet FortiGate is that you have to try to understand your necessities first. Make a comparison with other players in the market and have a good company to manage the equipment if you don't have the competence to do it yourself, preferably a third company that does this for you.
I would rate Fortinet FortiGate an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager Network (IT/OT) at a consumer goods company with 5,001-10,000 employees
Is flexible, easy to configure, and provides good visibility into our devices
Pros and Cons
- "The flexibility and ease of configuration are the most valuable features."
- "The inability to scale the FortiAnalyzer to match our growth necessitates the purchase of new hardware."
What is our primary use case?
Our organization utilizes Fortinet FortiGate for SD-WAN. All business units within our organization connect to the SD-WAN, which is constructed using Fortinet devices.
The primary reason we implemented Fortinet FortiGate was to enhance connectivity. Our previous reliance on MPLS resulted in low bandwidth and high costs. By transitioning to SD-WAN devices and leveraging common ISP connections, we have achieved two significant goals: substantial cost savings and increased flexibility in configuring device communications across our various plants.
How has it helped my organization?
FortiGate offers us the capability to provide visibility into and segmentation of our industrial devices. We are currently implementing this for the LAN, and we are migrating firewalls to Fortinet FortiGate devices. In this process, we are separating the operational network from the IT network.
Knowing that some of Fortinet's devices can be used in harsh environments that's nice to have. But that's something that is not needed right now just because we are only using them in very few places. These devices are specifically used to prevent intrusions in harsh environments.
These devices help to control network traffic with OT-specific protocols. The LAN firewalls we have implemented are purchased with the functionality of network-specific modules to enable the management of network traffic with OT-specific protocols.
The approved offerings help us achieve our budgetary goals. We are adapting the budget to align with the devices provided by Fortinet. We are doing this because we can utilize Fortinet. Therefore, all of our budgets should take this into account as well.
The decision to utilize Fortinet stems from its ability to integrate with our preferred vendors. We have plans to implement both ClearPass and Nozomi as part of our OT cybersecurity strategy, both of which offer API-based interfaces for connecting to FortiGate devices. This interoperability is crucial for our organization.
The combination of FortiGate and FortiManager provides a comprehensive overview of all the firewalls we manage. It is very convenient to have everything centralized in one place.
FortiGate has helped reduce the risk of cyberattacks that could disrupt our production, which is one of our primary goals.
We were not affected by any cybersecurity attacks that would have impacted our production operations. However, we have a comprehensive plan in place to address such incidents. FortiManager enables us to block essential protocols and implement security measures across all business units if we detect a security breach in one area. This centralized approach ensures that the security measures we implement are consistently applied throughout the organization.
FortiGate has aided in centralizing the management of our network and security operations. The impact of this on the operational efficiency of our industrial network depends on how we organize it. Centralized management has significantly simplified management tasks. However, we require a dedicated team capable of addressing the diverse needs of different plants and business units, implementing necessary changes, and resolving any issues that arise. A single point of contact facilitates this process. In this regard, we have not only improved operational efficiency but also consolidated our management structure, reducing the need for multiple teams scattered across different countries.
FortiGate provides us with actionable data that helps us make informed decisions about the appropriate actions to take. Additionally, we utilize FortiAnalyzer to analyze the type of traffic we are experiencing, potential issues, and other relevant information. Furthermore, we monitor CPU memory, bandwidth, and other metrics associated with various IP connections using Fortinet devices. This monitoring is conducted across multiple firewalls. By employing these tools, we can ensure that any changes we make are the correct ones and are made for the right reasons.
The implementation of Fortinet's Security Fabric has significantly enhanced the security of our industrial control system. Previous solutions were unable to effectively manage the diverse protocols employed in this environment, resulting in operational and technological limitations. However, with the introduction of the new security fabric, we are now able to address these challenges and achieve a more robust security posture.
The Fortinet Security Fabric helps us reduce our mean time to remediation. With all its tools and centralized management, it's much easier to identify and resolve issues, leading to improved overall security posture.
Fortinet helped mature our approach to cybersecurity for protecting our industrial equipment.
What is most valuable?
The flexibility and ease of configuration are the most valuable features.
What needs improvement?
Overall, we are satisfied with the product. However, we encounter occasional capacity issues. The FortiAnalyzer, being a hardware appliance, has limited expansion capabilities. As our organization has grown, we've outpaced the FortiAnalyzer's performance. The inability to scale the FortiAnalyzer to match our growth necessitates the purchase of new hardware. This is an area that could be improved. If we anticipate reaching the size of six countries within the next five years, investing in a solution that can accommodate such growth would be more cost-effective than repeatedly purchasing new hardware. The ability to scale the FortiAnalyzer in tandem with our growth would be a significant improvement.
For how long have I used the solution?
I have been using Fortinet FortiGate for over three years.
What do I think about the stability of the solution?
FortiGate is now stable. We experienced some difficulties in the beginning, possibly due to some bugs we encountered. However, for approximately the past six months, we have been closely monitoring various ratings for FortiOS versions. As a result, we are currently running only on mature versions. Since then, we have observed that the device is significantly more stable than before.
What do I think about the scalability of the solution?
The scalability for the FortiManger and the devices themselves is a nine out of ten but for the FortiAnalyzer it is a six out of ten.
How are customer service and support?
On the few occasions that we have needed to use technical support, we have found them to be responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used different solutions such as Cisco, Watchguard and Sophos in different countries, and one of the reasons we switched to FortiGate was to standardize what we used in all the countries.
The FortiManager is one of the biggest advantages they have. From a single management point, we can manage all the devices connected to the support manager. This is something I haven't seen before. So, in that sense, I would say that the most important difference between FortiGate and other vendors is the FortiManager.
How was the initial setup?
Due to the extensive network, the deployment spanned several months; however, on a site-by-site basis, each deployment was completed within a few hours. We had a minimum of two people per country involved in the deployment with 1-2 people from Central IT.
What about the implementation team?
It was a mixed team vendor - in-house. The vendor expertise was really good and I would rate it on a 9 out of 10.
What's my experience with pricing, setup cost, and licensing?
FortiGate's pricing falls within the mid-range when compared to other leading firewall solutions. While it's more expensive than Sophos, it's more affordable than Palo Alto.
What other advice do I have?
I would rate Fortinet FortiGate eight out of ten.
We have FortiGate deployed across multiple locations with 120 firewalls.
I suggest testing FortiGate. For organizations looking for an affordable solution, with good management and initial management, Fortinet FortiGate is the right choice.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech Lead at a tech consulting company with 201-500 employees
Makes a complex area easy to understand and easy to administer
Pros and Cons
- "We’ve gone from only selling Fortinet FortiGate as an accessory to creating an entire department in our business dedicated to selling Fortinet products in the span of three years."
- "Considering the last three years, I would put Fortinet FortiGate at a seven out of ten because there have been many bugs and vulnerabilities, which forces us to do updates very hastily."
What is our primary use case?
We integrate SD-WAN capabilities with Fortinet FortiGate frequently. Integrating SD-WAN is very easy and almost plug and play. In many cases, it's accomplished by using the built-in features. For more advanced SD-WAN configuration, it's very well documented and described in the Fortinet documents, which helps significantly. It works flawlessly most of the time and is very easy to administer.
I haven't worked extensively with Fortinet Unified SASE yet. We will probably work more with it, but since Norway is quite a small country, we don't have the same use cases as America has, which has many branches of their customers. Our big clients are usually what the US refers to as a small business. We have many smaller locations, which have fewer security needs in a SASE way, as of yet. We are starting to see that the thinking about SASE is changing and more companies are actually starting to open up for the idea of having SASE. I still haven't actually implemented it. I've done several labs with Fortinet and workshops with them. I don't have the experience to actually say how it works because I haven't implemented it with a working customer yet.
How has it helped my organization?
I have used Fortinet FortiGate's data center solution. In some cases, we use the high-end data center Fortinet FortiGate. We currently don't utilize machine learning in our data center solutions. We have not implemented any AI capabilities in our production environments due to security concerns. We prefer to avoid using newer and potentially untested technologies in critical environments. Our focus is on maintaining security, and we believe in having a hands-on approach to fully understand the processes involved. Although we’re not using AI, we have had a lot of success with FortiGate for data centers. They are very effective, and I personally enjoy using them. One of the advantages of FortiGate for data centers is that it operates exactly the same way as a regular FortiGate. This means you don't have to relearn everything just because you’re using a higher-end product; it's extremely powerful without requiring a significant adjustment. Overall, we appreciate the ease of transitioning to these systems.
We’re not necessarily a bigger part of the development as a partner, but I feel we’re more informed and more welcomed into the process of actually building the Fortinet FortiGate features because we can easily create a feature request and they will actually take it seriously if it’s something that they see a use case for, and they will publish it. I feel we have a great say in what could be improved feature-wise. I also feel they are very attentive when we’re giving them constructive criticism and they actually take it seriously, which not all vendors are. Being that we’re a small country, it speaks volumes that they care what we say because we’re not that big of a deal in the global picture of Fortinet sales, but they still care what we mean and what we say. It’s very nice to feel that.
What is most valuable?
The best features of Fortinet FortiGate would be the throughput for the value for money in regards to throughput and security. Many companies have security, many companies have throughput, but very few have throughput and security bundled together in the same price range. It's very easy to use compared to competitors, easy to understand, and the training material is readily available and not hidden behind paywalls as much as many competitors have chosen to do. It's easier to get knowledge, easier to get understanding, and it's a wide portfolio of training material, which is easy to access, which is very good for new technicians. It's also very good for the customer if they want to get a deeper understanding of the product they are actually buying, which they often do.
What needs improvement?
There's not much to improve except getting rid of more bugs earlier in the software versions so you don't have to be one and a half years behind on software because you're afraid of bugs in the newer releases. I do understand why they have feature releases, which are the newer software releases, but when Fortinet themselves say, don't use feature releases if you don't need the features in production environments, I would really prefer to have more stable software releases, so you don't have to be scared when upgrading.
For how long have I used the solution?
I have worked on and off with Fortinet FortiGate for about seven years. My main focus has been Fortinet FortiGate for around four years now. It was a part of my work day earlier and now it's one of my main responsibilities to develop our Fortinet FortiGate use for customer cases in our company.
What do I think about the stability of the solution?
Considering the last three years, I would put Fortinet FortiGate at a seven out of ten because there have been many bugs and vulnerabilities, which forces us to do updates very hastily. I do understand that other competitors also have vulnerabilities. I just feel that Fortinet FortiGate has had many vulnerabilities in the last three years, which forces us to do unscheduled downtime for upgrades. Most of the time in large data center installations, you don’t really notice the downtime because it’s high availability, so the other one takes over. We have many customers that don’t have high availability, so it really sends a message that we are using a product that’s maybe not the most secure regarding vulnerabilities, which is unfortunate. Most customers understand it, but it’s still a nuisance to have unscheduled downtime because of a vulnerability.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate rates a perfect ten out of ten. Scalability is one of the biggest upsides of it. It doesn’t create a problem if the customer wants to upscale or extend or do anything to scale the solution. Even downscaling works very well.
We're taking the large customers in Norway. In the last eight months, we had the two biggest Fortinet sales in Norway's history, so we're focusing on high-end customers.
How are customer service and support?
Most of the time, vendor support for Fortinet FortiGate rates a ten out of ten. They’re very helpful and sincere. They really try their best to help us with our problems and challenges, and they never back down from wanting to help. Sometimes it’s an eight out of ten because we sometimes get in the same cases as a competitor of ours, not a competitor of Fortinet, and they tend to say that they’re treating us equally, while we know they are not. I know they’re trying their best to be equal, but there are many levels of why it’s hard. Most of the time, it would be a ten out of ten with no issues at all.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
As a company, we've gone from only selling Fortinet FortiGate as an accessory to creating an entire department in our business dedicated to selling Fortinet products in the span of three years.
How was the initial setup?
I find that with the proper experience using Fortinet FortiGate, the deployment process is quite straightforward. However, it does take some time to become familiar with the deployment tools like FortiManager. While FortiManager is highly beneficial, mastering it requires considerable time and effort since it operates differently than FortiGate. Therefore, you need to learn a new product in order to use it effectively. Also, a lot of technicians use that as an excuse to not learn it that well and continue to use Fortinet FortiGate, which kind of eliminates the purpose of FortiManager. The skill requirements for using FortiManager are somewhat high. This perspective is based on our Norwegian segment, where most of our customers have fewer than ten Fortinet FortiGate. In many cases, they likely don't need FortiManager at all.
The initial deployment takes days. There’s tuning and everything, but the initial deployment and getting it up in production is usually completed in days. Most of the time we actually do it in one day. After hours on a weekday, we usually deploy big Fortinet FortiGate for the biggest customers. We usually finish that before the next work day. The initial setup takes days, not weeks. Completing the setup completely is a continual thing, so that’s never really done because we’re fine-tuning everything all the time. It’s not something I can put a time estimate on.
It's easy to maintain, but it does require upkeep, as all security products do. You can't just deploy and forget about it. This is especially true for security systems, since new vulnerabilities and methods of exploitation arise every day. However, this is not unique to Fortinet; it's a reality across the entire industry. Keeping that in mind, maintaining a Fortinet FortiGate is still quite straightforward, and there are no significant issues in doing so.
What about the implementation team?
Implementation is usually done internally with highly trained staff in our department dedicated to Fortinet FortiGate, without extensive use of external consultants.
We're starting a new division, a group of FortiGate and Fortinet specialists. Right now, I'm focused on creating and launching this group. Currently, we have ten experts on board, with four or five who are very familiar with the product. I would categorize five to six of them as high-level experts. The remaining team members are also knowledgeable; they may not all be classified as experts by Fortinet, but I consider them to be. These individuals are well-versed in FortiGate and are capable of handling complete installations for large customers independently. I would estimate that there are about seven of them with this level of expertise.
What was our ROI?
I don't have many insights on numbers, but we’ve gone from only selling Fortinet FortiGate as an accessory to creating an entire department in our business dedicated to selling Fortinet products in the span of three years. That’s very quick in our business, which signals it’s a very good return on investment. We have a very big focus internally on getting more people on board with Fortinet, even moving people from other vendors to Fortinet to create a better understanding of the entire Fortinet portfolio to be able to take those cases because we see the customers really want Fortinet FortiGate and we want to deliver it. That’s one of the main focuses we have now, getting more people on board.
What's my experience with pricing, setup cost, and licensing?
There are levels to it, but the newer FortiGate models offer a very good value for money. It's not too cheap but also not too expensive. I find it to be fairly priced and almost the standard of what the competitors should offer as well.
Which other solutions did I evaluate?
Regarding how I compare Fortinet FortiGate to other solutions on the market or other vendors, I feel we’re not necessarily a bigger part of the development as a partner, but I feel we’re more informed and more welcomed into the process of actually building the Fortinet FortiGate features because we can easily create a feature request and they will actually take it seriously if it’s something that they see a use case for, and they will publish it.
What other advice do I have?
I would absolutely recommend Fortinet FortiGate. It makes a complex area easy to understand and easy to administer. It’s a very complex world protecting from the scary outside internet, but Fortinet FortiGate makes it very easy and they do have easy to use guidance built into the Fortinet FortiGate itself that helps you make good choices. You can also use the built-in features to scan your deployment to see if anything is done out of the norm. If you’ve misclicked something and done anything wrong, you would get a message if you just use the tools in the gate. It’s a quick and easy way to deal with something very complex.
My overall rating for Fortinet FortiGate would be a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
IT Director at a consumer goods company with 501-1,000 employees
Improves network security with traffic analysis and managed access
Pros and Cons
- "The most useful features in Fortinet FortiGate are the security features, where we can analyze what kind of traffic is inside our network, and we also utilize ZTNA for limiting and managing our network access."
- "The issue with Fortinet FortiGate is the many security CVEs around; I have read there are probably multiple critical CVEs above 9.0 in Fortinet FortiGate products."
What is our primary use case?
The main use cases for Fortinet FortiGate usually include security to filter traffic to inside the network, load balancing and QoS for the user side, as well as Zero Trust Network Access, allowing users outside and inside the network fabric to connect to our application that is under the firewall.
What is most valuable?
The most useful features in Fortinet FortiGate are the security features, where we can analyze what kind of traffic is inside our network, and we also utilize ZTNA for limiting and managing our network access.
What needs improvement?
The issue with Fortinet FortiGate is the many security CVEs around; I have read there are probably multiple critical CVEs above 9.0 in Fortinet FortiGate products. There appear to be fewer issues with other brands such as Palo Alto or Check Point, but especially with Fortinet FortiGate, there are many vulnerabilities that can be found. The way we manage this is by applying updates whenever new ones are available, but the high critical CVEs generate concern, as we buy security products for our safety and when we find that attackers can easily breach them, it makes us question the safety of the product itself.
I hope we can deploy the product in an active-active configuration since we currently have two units in an active and passive setup. There are limitations when trying to install it with active-active, but we hope to run it that way.
For how long have I used the solution?
I have been working with the Fortinet FortiGate firewall for two years.
What do I think about the stability of the solution?
Stability wise, Fortinet FortiGate is quite good; we rarely have issues with stability, and compared to the previous solution we had, which was much worse, Fortinet FortiGate has had no issues so far.
What do I think about the scalability of the solution?
Fortinet FortiGate is not very scalable. We use the appliance, and once we are out of capacity, we have to buy a new one, as there is no way through scalability. I would rate scalability as a seven out of ten.
How are customer service and support?
I rarely use customer support, but there are a few cases where I tried to reach out before, and it was handled and closed properly, so I had no issues. I would rate the support as nine, based on my experience.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
The previous solution we used was Sophos. Sophos had stability problems.
How was the initial setup?
The setup is not complex. It's quite straightforward.
What was our ROI?
The return on investment after implementing Fortinet FortiGate has been quite okay, allowing us to get the value of what we paid for.
The benefit is more like we are buying insurance. All of the security products may be optional, but having them helps us feel safer and assures us that our network is protected from attackers.
What's my experience with pricing, setup cost, and licensing?
It's affordable. We usually pay about 10K USD annually for the license on a yearly basis.
What other advice do I have?
We have experience with integrating SD-WAN capabilities in Fortinet FortiGate. It is only useful if we have multiple internet operators; if we use a one-to-one connection, there are no benefits. Some of our sites do have multiple internet access, allowing us to use SD-WAN to manage the connection, making it easier to treat it as a single connection while SD-WAN helps manage and load balance between those two.
We do not use Fortinet Unified SASE now, but we are considering implementing it. In the data center, we actually have another solution, but Fortinet FortiGate is used only for our customer-facing side.
My advice to those planning to use Fortinet FortiGate is to check for updates often. We had several issues before due to the firmware we used, but after upgrading to the 7.4 firmware, a lot of issues were resolved just by applying the update regularly. Actually, compared to other firewalls, it is on the very affordable side.
I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at King Exports - India
Ransomware protection enhances security across multiple locations
Pros and Cons
- "The security features are valuable, particularly the ransomware attack protection features. Fortinet FortiGate provides excellent security against ransomware attacks."
- "The things we require are already sorted out, so there isn't any scope for improvement as far as our requirements go. However, its price can be better."
- "It is somewhat expensive compared to other solutions such as Sophos."
What is our primary use case?
We are using it for security purposes. We have deployed it across multiple locations where we are already using it.
What is most valuable?
The security features are valuable, particularly the ransomware attack protection features. Fortinet FortiGate provides excellent security against ransomware attacks.
What needs improvement?
It contains every feature that is required. The things we require are already sorted out, so there isn't any scope for improvement as far as our requirements go. However, its price can be better.
For how long have I used the solution?
We have been using it for more than one and a half months.
What do I think about the stability of the solution?
It's stable. I would rate it an eight out of ten for stability.
What do I think about the scalability of the solution?
It's scalable. I would rate it a nine out of ten for scalability.
I am handling all the operations. We have multiple staff members at multiple locations.
How are customer service and support?
Coming from a technical background, there hasn't been any requirement to speak with customer care representatives. The manual provided covers everything comprehensively.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I have experience with Sophos, Fortinet FortiGate, and SonicWall.
How was the initial setup?
We purchased it through our vendor. Our company doesn't prefer to make purchases through online shopping platforms such as Amazon and Flipkart.
What was our ROI?
We have seen a return on investment of more than 20%.
What's my experience with pricing, setup cost, and licensing?
It is somewhat expensive compared to other solutions such as Sophos.
What other advice do I have?
I would recommend it to others. I would rate Fortinet FortiGate a nine out of ten. There isn't a need to compare it with anyone else because Fortinet FortiGate is at the top of the market.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: September 2026
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