My typical use case for Fortinet FortiGate involves it being one of the best solutions for next-generation firewall. In terms of simplified control and in-built SD-WAN solution, there are no licenses for VPN. From a commercial perspective, it is beneficial. Technically, it has successfully stopped attacks, which is the reason the customer was using Fortinet FortiGate.
Technical Engineer - Technical Security at a tech services company with 1,001-5,000 employees
Maximize security with zero licensing fees for VPN and SD-WAN
Pros and Cons
- "Fortinet FortiGate is a very stable solution."
What is our primary use case?
What is most valuable?
The dynamic segmentation feature in Fortinet FortiGate has an in-built switch and wireless access point controller. Fortinet FortiGate has a feature called VDOMs, virtual domains, where you can create multiple virtual firewalls within a single hardware, which is one of the fantastic features.
In terms of effectiveness, Fortinet Unified SASE covers all three use cases: Secure Internet Access, Secure Private Access, and Secure SaaS access. For any security implementation, networking is essential, and Fortinet FortiGate provisions that through FortiGate's SD-WAN. The integration with FortiSASE and Fortinet Forti-SD-WAN is very simple and straightforward.
What needs improvement?
In terms of improvement for Fortinet FortiGate, I don't find any needed improvements regarding hardware because it is very good. The operating system has most of the features.
At this moment, I'm not finding any other improvements in this case. They are advanced in this segment. Fortinet FortiGate has in-built automation features and cyber risk assessment.
One suggestion might be to increase the storage size in the hardware for local reporting.
For how long have I used the solution?
I have nine years of experience working with Fortinet FortiGate.
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What do I think about the stability of the solution?
Fortinet FortiGate is a very stable solution.
What do I think about the scalability of the solution?
In terms of scalability, Fortinet FortiGate provides more throughput compared to other OEMs, so the value for money is very high. If it is a VM, it can be scalable. In terms of hardware, it's all about scalability, throughput, and managing the number of sessions based on the hardware sizing. If the team sizing the firewall does it properly, then the solution is easily scalable.
How are customer service and support?
I would evaluate customer support from Fortinet FortiGate as seven or eight out of ten. The reason I do not give 10 out of 10 for customer support is that while they follow the SLA and there is no issue with that, for them it might be P3, but for us, it might be P1 or P2 case. Remote assistance requirement should support them.
What was our ROI?
After implementing Fortinet solutions, I evaluate the return on investment as providing more throughput performance. The performance is very high in terms of packet inspection and handling the traffic. It is one of the best solutions in that case. The total cost of ownership will be low because there is no extra additional license for SD-WAN, VPN, or the VDOM feature. Considering all those things, it is a very cost-effective solution.
What other advice do I have?
My advice to others looking into Fortinet FortiGate is that they can consider the return on investment or total cost of ownership. Fortinet FortiGate is definitely a good solution, not less than a better solution. It's very good compared to Palo Alto or Check Point. Those using the Fortinet FortiGate firewall should start using the features part of the solution, either it can be a WAF solution or a security rating or automation features. They can directly integrate with the cloud firewall. Operation technology is doing very well because there are many features where the network and security administrators should start enabling and making use of it. On a scale of one to ten, I would rate this solution nine or ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
CIO at a legal firm with 11-50 employees
Integrated tools enhance network control and security management
Pros and Cons
- "It is complemented by other equipment, such as the Fortinet switch, and it is integrated with other tools that help to prevent cyberattacks, including a web filter, IPS, and application control."
- "Overall, I would rate Fortinet FortiGate a ten out of ten."
- "The user interface of the Fortinet FortiGate management console could be more intuitive and user-friendly, and the log analysis and reporting features could be enhanced to provide more flexibility and customizable insights."
- "The user interface of the Fortinet FortiGate management console could be more intuitive and user-friendly, and the log analysis and reporting features could be enhanced to provide more flexibility and customizable insights."
What is our primary use case?
We are using Fortinet FortiGate to block or deny malware and to administrate the network to control the traffic inside and outside.
How has it helped my organization?
It has significantly contributed to the effective control and monitoring of the network infrastructure. We could see its benefits immediately after the implementation.
What is most valuable?
It is complemented by other equipment, such as the Fortinet switch, and it is integrated with other tools that help to prevent cyberattacks, including a web filter, IPS, and application control.
What needs improvement?
The user interface of the Fortinet FortiGate management console could be more intuitive and user-friendly, and the log analysis and reporting features could be enhanced to provide more flexibility and customizable insights.
For how long have I used the solution?
I have had experience with Fortinet FortiGate for one year so far.
What do I think about the stability of the solution?
Fortinet FortiGate is very stable. I would rate its stability a ten out of ten.
What do I think about the scalability of the solution?
It is scalable. I would rate the scalability of Fortinet FortiGate a ten out of ten.
We are a medium-sized organization.
How are customer service and support?
I would rate Fortinet's customer service as very good. They are good because they provide solutions to problems that we encounter and help us make new changes or meet requirements, and they have the ability to work with us to make the changes that we want.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Sophos for web filtering. We now use Fortinet FortiGate for web filtering as well. We switched from Sophos to Fortinet FortiGate because we chose to adopt a Fortinet ecosystem to achieve better centralized control. We wanted to streamline security management while integrating firewalls, switches, endpoint protections, and wireless.
We used Sophos only for web filtering control applications, but when we switched to Fortinet FortiGate, we achieved better integration with other devices in the security management.
How was the initial setup?
I was involved with the initial setup and deployment of Fortinet FortiGate. It was of medium complexity. It was easy because the tools we were integrating were well-documented, but somewhat difficult due to the learning curve and the need to adapt our legacy system to the new environment.
What about the implementation team?
It took four technical people to deploy Fortinet FortiGate.
Only two people maintain it; for implementation, we used four people, but to maintain it, it is just two.
It doesn't require a lot of maintenance. The job roles of those who maintain it include making changes, adjusting web filter configurations, and switching ports. The people who maintain it are network administrators.
What other advice do I have?
I would advise people considering using Fortinet FortiGate to carefully plan the network structure and train the team; Fortinet is powerful, but its full potential comes with understanding the platform. I would recommend starting small, documenting everything, and using its centralized tools to stay secure and efficient.
Overall, I would rate Fortinet FortiGate a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Fortinet FortiGate
May 2026
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Director at a tech services company with 11-50 employees
FortiOS and solid security features make it very effective
Pros and Cons
- "FortiOS is quite good in my experience with Fortinet FortiGate, and it works very effectively and is stable for companies. The customers have given feedback that FortiOS has been very stable for a long time."
- "The price-to-performance ratio for using Fortinet FortiGate is always better compared to any other competitor, so they are rated better than the likes of Check Point or Palo Alto."
- "With the standard support subscription, if the device goes down, the customer has to first ship the box, and then Fortinet sends the replacement. With the higher support, the customer has to ship the device after they have the replacement. It would be better for customers to get immediate replacements even with a standard subscription."
- "Their support can be better, and there should be better policies for immediate replacement in critical situations."
What is our primary use case?
The typical use case for Fortinet FortiGate is perimeter security, which is why our clients use this solution.
We are an implementer of Fortinet solutions.
How has it helped my organization?
It works well to protect the edge. For protecting the edge, Fortinet FortiGate secures any data traversing the network back to the cloud or data center through encryption. I have found it easy to configure, which results in no problems.
The security services provided by Fortinet FortiGate firewall are among the best. They have been in Gartner's quadrant for a very long time, which always helps.
Fortinet FortiGate has been able to secure mission-critical data effectively. It secures our customer's network properly, so that's always beneficial.
The ability of Fortinet FortiGate to provide network and security convergence is impressive, as they have stable features including application control. They also have advanced routing policies that set themselves apart in network security. Their solutions gel effectively with a single console for management, which is a significant advantage.
What is most valuable?
FortiOS is quite good in my experience with Fortinet FortiGate, and it works very effectively and is stable for companies. The customers have given feedback that FortiOS has been very stable for a long time.
From a feature standpoint, it's easy to set up if people want to try and set up VPNs and other configurations. Policy control is quite nice, and we have a lot of experience with this solution, which helps us a lot.
What needs improvement?
Their support can be better, and there should be better policies for immediate replacement in critical situations. Their replacement policy varies depending on the type of support subscription. With the standard support subscription, if the device goes down, the customer has to first ship the box, and then Fortinet sends the replacement. With the higher support, the customer has to ship the device after they have the replacement. It would be better for customers to get immediate replacements even with a standard subscription.
For how long have I used the solution?
I have more than 10 years of experience working with Fortinet FortiGate.
What do I think about the stability of the solution?
It is very stable. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
If you size the solution correctly based on the customer's network, number of users, and throughput required, there is no problem regarding scalability, so I would rate it a nine out of ten for scalability.
We have small, medium, and large customers who have opted for Fortinet FortiGate.
How are customer service and support?
I would rate technical support from Fortinet an eight out of ten. Their technical support can be improved slightly as we sometimes experience delays in support for urgent customer needs.
How would you rate customer service and support?
Positive
How was the initial setup?
The typical deployment model for Fortinet FortiGate is mostly on-premises. However, there is a virtual appliance available for cloud setups, but in India, most of the sales are for on-premises appliances.
What was our ROI?
Fortinet FortiGate definitely reduces the total cost of ownership because it offers better management capabilities through a single platform. Its widespread use makes skill sets more available, making it much more cost-effective for customers than other products which may require higher resource costs.
What's my experience with pricing, setup cost, and licensing?
It is more affordable than Check Point and Palo Alto. Another thing is that all the features and the OS remain the same irrespective of the size of the device.
Pricing-wise, Fortinet typically provides one-year support with the firewall appliance. There is also an option for three years which is how their licensing works. They also offer add-ons for features to keep more logs or data, which is standard across their competitors as well.
The price-to-performance ratio for using Fortinet FortiGate is always better compared to any other competitor, so they are rated better than the likes of Check Point or Palo Alto.
What other advice do I have?
The network availability improves when implementing a Fortinet solution; it's definitely much better for a customer compared to having no solutions in place. They are affordable overall.
I would rate Fortinet FortiGate a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
Senior Network Consultant at Visionet Systems Inc.
Has enables a reduction in our security budget
Pros and Cons
- "I'm looking forward to FortiGate's dashboard features, insights, application oversight, and monitoring, which could help us significantly."
- "FortiGate has led to a reduction in our security budget."
- "The configuration part was challenging, especially converting configurations from another OEM to FortiGate."
- "The configuration part was challenging, especially converting configurations from another OEM to FortiGate."
What is our primary use case?
We use FortiGate as the edge firewall. We integrate it with our APIs over Microsoft Azure. We work in the VOIP industry, and our services are prone to latency. Security is a major concern for us as a U.S. research company, where we frequently test attacks. FortiGate handles these attacks well.
How has it helped my organization?
FortiGate has led to a reduction in our security budget. Our management decided to switch to FortiGate because it offers all the necessary features and even improved features within our budget.
What is most valuable?
I'm looking forward to FortiGate's dashboard features, insights, application oversight, and monitoring, which could help us significantly.
What needs improvement?
As of now, I haven't identified areas for improvement. However, once the firewall is in production and all traffic is shifted, I might be able to provide more feedback. The configuration part was challenging, especially converting configurations from another OEM to FortiGate.
For how long have I used the solution?
I have been working on FortiGate devices for around four years. In my previous role, we used FortiGate based on the requirements and budget constraints. Currently, my organization is transitioning to FortiGate in the Azure environment as part of the migration phase.
What do I think about the stability of the solution?
I rate FortiGate's stability as a nine out of ten, reflecting that there have been no major issues with stability so far.
What do I think about the scalability of the solution?
FortiGate's scalability is rated eight out of ten. We expect network expansion both over the cloud and on-premises, and we believe FortiGate will perform well in this scenario.
How are customer service and support?
We had a single instance requiring FortiGate's technical support, which was effective in solving the problem. I rate their support as eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used other vendors, like Cisco. FortiGate was chosen due to its cost-effectiveness and its ability to offer improved features within our budget.
How was the initial setup?
The installation process does not take much time, but the migration phase from Cisco to FortiGate is expected to take about ten days.
What about the implementation team?
We have a separate team responsible for deployments over the cloud, while our networks and security team manages migrations and operations of the devices.
What was our ROI?
There has been a cost reduction in our security budget after implementing FortiGate, attributed to its offering of essential features at a reduced cost compared to previous vendors.
What's my experience with pricing, setup cost, and licensing?
We pay for additional services like perpetual licenses. Despite this, FortiGate is considered a cost-effective solution. I rate the pricing as a five out of ten, reflecting a balance between cost and benefit.
Which other solutions did I evaluate?
We also use other vendors like Cisco, Netgate, Ubiquiti, and others in our environment.
What other advice do I have?
I recommend this product. In future updates, it would be beneficial to see automation features, such as real-time alerts via phone, which we currently get from other OEMs.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at TVS Supply Chain Solutions Limited
Setup customization allows for tailored configurations but some complexity needs refinement
Pros and Cons
- "The solution is more affordable compared to alternatives."
- "The support package being an additional extra, even with an enterprise package purchase, is pathetic. Though I haven't had direct experience with support, the fact that it doesn't come by default, which is very misleading compared to other brands, warrants a rating of two out of ten."
What is our primary use case?
The solution is used for protecting offices for outbound traffic.
What is most valuable?
To be brutally honest, it wasn't my choice of vendor, but it seems to be able to do everything, though its configurations have to be quite specific. This is neither a positive nor a negative aspect, it is simply how the solution functions.
What needs improvement?
The operational logic is not as straightforward as a Sophos XGS device. When creating rules in the Sophos firewall, they are more intuitive than in the Fortinet FortiGate IPS device. The Fortinet FortiGate IPS device is more complicated.
The solution needs to be simplified.
For how long have I used the solution?
I have been using Fortinet FortiGate IPS for six months.
What was my experience with deployment of the solution?
The initial setups are acceptable, though I have not been the one implementing them.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
It is crucial to size your hardware correctly to avoid problems.
The solution serves about five users.
How are customer service and support?
The support package being an additional extra, even with an enterprise package purchase, is pathetic.
Though I haven't had direct experience with support, the fact that it doesn't come by default, which is very misleading compared to other brands, warrants a rating of two out of ten.
How would you rate customer service and support?
Negative
How was the initial setup?
A basic setup can be accomplished in a few hours, but significant customization is required to achieve the desired configuration.
What was our ROI?
I view it from the perspective that making an investment in the product prevents potentially larger costs when something goes wrong.
What's my experience with pricing, setup cost, and licensing?
The solution is more affordable compared to alternatives.
What other advice do I have?
The solution is suitable for small-medium customers, provided they have the ability to set it up.
The implementation has been successful so far.
On a scale of 1-10, I rate Fortinet FortiGate IPS a seven.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Engineer at a tech consulting company with 201-500 employees
Provides comprehensive security and time savings
Pros and Cons
- "It's comprehensive and time-saving. It covers several areas regarding security."
- "It's a good product that significantly enhances security and protects organizational data."
- "Improvements for Fortinet FortiGate could be made by making it easier to implement on networks and simpler to add users and accounts that utilize this solution. That's basically the only challenge that I see."
What is our primary use case?
The typical use cases for Fortinet FortiGate revolve around its security capabilities, as it has a number of features that clients see as necessary for a security solution. This helps them protect various platforms on their networks and infrastructures.
I am involved in implementation as a partner.
What is most valuable?
It's a good solution. I've not interacted much with it. I know a few features, and it's a nice one.
It's comprehensive and time-saving. It covers several areas regarding security.
What needs improvement?
Improvements for Fortinet FortiGate could be made by making it easier to implement on networks and simpler to add users and accounts that utilize this solution. That's basically the only challenge that I see.
For how long have I used the solution?
I have one to two years of experience working with Fortinet FortiGate.
What do I think about the stability of the solution?
Fortinet FortiGate is a stable solution. While there are issues during implementation, once everything is properly configured, it remains stable. The implementation process can affect users, but those issues get sorted out.
What do I think about the scalability of the solution?
I find the scalability of this solution to be very good because it allows for easy expansion. You can add more users as needed, which makes it flexible.
How are customer service and support?
I would rate the technical support from Fortinet FortiGate an eight out of ten.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I normally apply the licensing as a partner, but I am not involved in procurement.
What other advice do I have?
It's a good product that significantly enhances security and protects organizational data. Therefore, I would recommend considering using it.
I would rate Fortinet FortiGate an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Consultant at SKYE AS
Deep inspection provides strong threat protection but needs more advanced AI
Pros and Cons
- "This solution works well on a daily basis, detecting various types of malicious traffic."
- "The most valuable feature is the deep inspection for traffic, which is capable of identifying zero-day attacks."
- "The most valuable feature is the deep inspection for traffic, which is capable of identifying zero-day attacks."
- "More advanced AI capabilities would be beneficial in future updates."
- "There could be improvements in the mathematical algorithms used for behavior analytics of traffic."
- "There could be improvements in the mathematical algorithms used for behavior analytics of traffic."
What is our primary use case?
I primarily use FortiGate IPS to protect my company from advanced threats like zero-day attacks and other cybersecurity threats.
What is most valuable?
The most valuable feature is the deep inspection for traffic, which is capable of identifying zero-day attacks. This solution works well on a daily basis, detecting various types of malicious traffic. Integration with FortiFabric enables easy management and scalability across different locations.
What needs improvement?
There could be improvements in the mathematical algorithms used for behavior analytics of traffic. More advanced AI capabilities would be beneficial in future updates.
For how long have I used the solution?
I have been using FortiGate IPS for about two years.
What do I think about the stability of the solution?
The stability of the solution is excellent. I rate it as nine out of ten. There are no issues with stability, and it integrates seamlessly with the main product, which is a firewall.
What do I think about the scalability of the solution?
FortiGate IPS is highly scalable. I can easily integrate it with FortiFabric and manage multiple firewalls and other Fortinet solutions from a single dashboard.
How are customer service and support?
Fortinet support is very responsive. I would rate their support as eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also use Cisco for email security. Fortinet was chosen since it is a popular solution for middle-sized companies in my region.
How was the initial setup?
The initial setup took about two to three hours and included setup and configuration.
What about the implementation team?
The implementation involved two engineers. It was handled internally.
What was our ROI?
I have not calculated ROI specifically, however, the primary goal was to enhance cybersecurity.
What's my experience with pricing, setup cost, and licensing?
There are no extra expenses involved after purchasing the solution. Pricing could be better, however, overall, it is considered a middle-level price for a middle-level company.
Which other solutions did I evaluate?
I am currently working mostly with Fortinet as well as with Cisco for email security.
What other advice do I have?
I recommend FortiGate IPS for those looking to add an additional layer of security on top of a firewall to combat cyberattacks. I would rate the overall solution as seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer.
Production director at a media company with 11-50 employees
We have managed functionalities quickly and easily and see potential for improvement with AI integration
Pros and Cons
- "The interest of the Fortinet FortiGate appliance is the ability to manage quickly and easily the different functionalities."
What is our primary use case?
We use Fortinet FortiGate as edge protection for the customer site. Right now, we are trying FortiNAC before deploying it for our customer. We link Fortinet FortiGate Firewall to our SIEM solution. We have a cybersecurity department, and we aggregate all the logs of the firewall, the proxy, the PC, virtual machine, and other systems.
What is most valuable?
The interest of the Fortinet FortiGate appliance is the ability to manage quickly and easily the different functionalities. It's easier to use rather than Palo Alto, for example. AI should be a good improvement. The only difficulty that I have today with the Fortinet FortiGate is that on the Forti appliance, there are many functionalities.
What needs improvement?
As we are trying FortiNAC right now, there is some improvement needed on the product. For the rest, perhaps having more packages would be beneficial. We do not use FortiManager for our own usage. We have developed some scripts using Ansible and we automate everything.
For how long have I used the solution?
We have been using the solution for more than 10 years.
What do I think about the stability of the solution?
The question concerns failures on the appliance or security breaches.
What do I think about the scalability of the solution?
Not all functionalities are scalable.
How are customer service and support?
The access to the support is good. When specific information or professional services support is needed, the professional services are very expensive.
How would you rate customer service and support?
How was the initial setup?
Most of the time we are implementing the UTP service.
What about the implementation team?
The implementation is handled by my team. They are involved in the deployment for the customer and use it day by day. We have three people dedicated to the security part on the Fortinet FortiGate and roughly eight people working on it in the security team.
What's my experience with pricing, setup cost, and licensing?
The cost reduction potential exists but is difficult to quantify.
Which other solutions did I evaluate?
Fortinet is increasing its value in this area. It's easier to use compared to Palo Alto.
What other advice do I have?
The functionality is acceptable but nothing really impressive. For some customers, we are using Fortinet FortiGate, FortiNAC, FortiAnalyzer. FortiMonitor is used for one customer. For FortiMonitor it's FortiAnalyzer. We don't use FortiAnalyzer on AWS. For both, we need the approval of the head office.
On a scale of 1-10, I would rate this solution between seven and eight.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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