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reviewer2667480 - PeerSpot reviewer
Cewa Solutions Architect at a tech services company with 11-50 employees
Real User
Top 20
Apr 9, 2025
A cost-effective solution with excellent security and easy policy configuration
Pros and Cons
  • "I find the ease of configuring specific policies to be the most valuable feature of the Fortinet FortiGate firewall."
  • "Fortinet FortiGate is good for helping you secure and protect mission-critical data."
  • "The solution could be improved by addressing limited local reporting. It requires obtaining the FortiAnalyzer for proper visibility because you can't do much from a reporting perspective with just the firewall alone."
  • "The solution could be improved by addressing limited local reporting. It requires obtaining the FortiAnalyzer for proper visibility because you can't do much from a reporting perspective with just the firewall alone."

How has it helped my organization?

I see several benefits of using Fortinet FortiGate. When it comes to deploying the solution, it is easy. It allows customers to quickly get up to speed with their day-to-day tasks, minimizing mundane requests. Additionally, the support regarding upgrades and hardware failures has been above par.

Fortinet FortiGate helps to remediate threats more quickly. 

Fortinet FortiGate helps to reduce the mean time to respond when it is properly integrated with proper tools. For example, with email and other automation capabilities, it has reduced to under an hour for me. 

Fortinet FortiGate helps to consolidate tools and applications by offering web control, email protection, routing, firewalling, and extending to switching and wireless on the same management platform.

Fortinet FortiGate is good for helping you secure and protect mission-critical data. It is also good for protecting your edge.

When it comes to security, Fortinet is excellent in terms of how updates are done when there is an incident globally or there's a new variant of any IOCs. It is quite up-to-date.

What is most valuable?

I find application control, logging and reporting, and ease of use valuable. I find the ease of configuring specific policies to be the most valuable feature of the Fortinet FortiGate firewall.

What needs improvement?

The solution could be improved by addressing limited local reporting. It requires obtaining the FortiAnalyzer for proper visibility because you can't do much from a reporting perspective with just the firewall alone.

In terms of convergence, it is a good solution, but it can be better. FortiGate has the capability to support their switching and wireless platforms. They are quite excellent on their wireless side, but I found a couple of gaps in terms of how FortiGate integrates with their own switching platform. There are some gaps there.

For how long have I used the solution?

My experience of working with Fortinet FortiGate is approximately 10 years.

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What do I think about the scalability of the solution?

It caters to all with different units, such as from five users to a model that supports telcos or huge enterprises. Depending on the size of your organization, you end up getting the correct fit of the model, and they have the same capabilities. The variation comes in terms of the interfaces and throughputs, but from a security perspective, you get the same benefit, irrespective of whether you have an entry-level unit or an enterprise.

How are customer service and support?

Their support is quite effective. I would rate technical support from Fortinet a nine out of ten.

How was the initial setup?

I've had a chance to do a couple of deployments on the cloud. I've done deployments on private and public clouds. I've deployed it on-prem as an edge firewall or as a data center firewall. 

In terms of maintenance, like all firewalls, there is an aspect of upgrading based on new features and getting the latest updates from the signatures and IPS uploads that come along with it. That happens effectively in an automated way. Software upgrades are catered to during the support window.

What was our ROI?

The FortiGate firewall has helped to reduce the total cost of ownership.

It provides value for money and is quite competitive compared to other vendors, allowing you to achieve the proper ROI from investments.

What's my experience with pricing, setup cost, and licensing?

The pricing or licensing of Fortinet FortiGate is quite effective as it offers different bundles that aggregate most required features, while also allowing clients the option to select specific components alone.

Which other solutions did I evaluate?

The typical use case for Fortinet FortiGate as a firewall is because of the commercial aspects. It is competitive from a pricing perspective. There is ease of use compared to other vendors and effective vendor support for any issues.

What other advice do I have?

Anyone considering purchasing FortiGate's data center firewall should go for it because data centers require stability and proper performance, which the platform provides. I would recommend getting the latest unit for a longer shelf life as clients often buy nearly end-of-sale products, limiting their usability.

Overall, I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
Senior Network Consultant at Visionet Systems Inc.
Real User
Top 5
Nov 26, 2024
Has enables a reduction in our security budget
Pros and Cons
  • "I'm looking forward to FortiGate's dashboard features, insights, application oversight, and monitoring, which could help us significantly."
  • "FortiGate has led to a reduction in our security budget."
  • "The configuration part was challenging, especially converting configurations from another OEM to FortiGate."
  • "The configuration part was challenging, especially converting configurations from another OEM to FortiGate."

What is our primary use case?

We use FortiGate as the edge firewall. We integrate it with our APIs over Microsoft Azure. We work in the VOIP industry, and our services are prone to latency. Security is a major concern for us as a U.S. research company, where we frequently test attacks. FortiGate handles these attacks well.

How has it helped my organization?

FortiGate has led to a reduction in our security budget. Our management decided to switch to FortiGate because it offers all the necessary features and even improved features within our budget.

What is most valuable?

I'm looking forward to FortiGate's dashboard features, insights, application oversight, and monitoring, which could help us significantly.

What needs improvement?

As of now, I haven't identified areas for improvement. However, once the firewall is in production and all traffic is shifted, I might be able to provide more feedback. The configuration part was challenging, especially converting configurations from another OEM to FortiGate.

For how long have I used the solution?

I have been working on FortiGate devices for around four years. In my previous role, we used FortiGate based on the requirements and budget constraints. Currently, my organization is transitioning to FortiGate in the Azure environment as part of the migration phase.

What do I think about the stability of the solution?

I rate FortiGate's stability as a nine out of ten, reflecting that there have been no major issues with stability so far.

What do I think about the scalability of the solution?

FortiGate's scalability is rated eight out of ten. We expect network expansion both over the cloud and on-premises, and we believe FortiGate will perform well in this scenario.

How are customer service and support?

We had a single instance requiring FortiGate's technical support, which was effective in solving the problem. I rate their support as eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used other vendors, like Cisco. FortiGate was chosen due to its cost-effectiveness and its ability to offer improved features within our budget.

How was the initial setup?

The installation process does not take much time, but the migration phase from Cisco to FortiGate is expected to take about ten days.

What about the implementation team?

We have a separate team responsible for deployments over the cloud, while our networks and security team manages migrations and operations of the devices.

What was our ROI?

There has been a cost reduction in our security budget after implementing FortiGate, attributed to its offering of essential features at a reduced cost compared to previous vendors.

What's my experience with pricing, setup cost, and licensing?

We pay for additional services like perpetual licenses. Despite this, FortiGate is considered a cost-effective solution. I rate the pricing as a five out of ten, reflecting a balance between cost and benefit.

Which other solutions did I evaluate?

We also use other vendors like Cisco, Netgate, Ubiquiti, and others in our environment.

What other advice do I have?

I recommend this product. In future updates, it would be beneficial to see automation features, such as real-time alerts via phone, which we currently get from other OEMs.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Buyer's Guide
Fortinet FortiGate
March 2026
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IT Manager at TVS Supply Chain Solutions Limited
Real User
Top 10
Jul 22, 2025
Setup customization allows for tailored configurations but some complexity needs refinement
Pros and Cons
  • "The solution is more affordable compared to alternatives."
  • "The support package being an additional extra, even with an enterprise package purchase, is pathetic. Though I haven't had direct experience with support, the fact that it doesn't come by default, which is very misleading compared to other brands, warrants a rating of two out of ten."

What is our primary use case?

The solution is used for protecting offices for outbound traffic.

What is most valuable?

To be brutally honest, it wasn't my choice of vendor, but it seems to be able to do everything, though its configurations have to be quite specific. This is neither a positive nor a negative aspect, it is simply how the solution functions.

What needs improvement?

The operational logic is not as straightforward as a Sophos XGS device. When creating rules in the Sophos firewall, they are more intuitive than in the Fortinet FortiGate IPS device. The Fortinet FortiGate IPS device is more complicated.

The solution needs to be simplified.

For how long have I used the solution?

I have been using Fortinet FortiGate IPS for six months.

What was my experience with deployment of the solution?

The initial setups are acceptable, though I have not been the one implementing them.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

It is crucial to size your hardware correctly to avoid problems.

The solution serves about five users.

How are customer service and support?

The support package being an additional extra, even with an enterprise package purchase, is pathetic.

Though I haven't had direct experience with support, the fact that it doesn't come by default, which is very misleading compared to other brands, warrants a rating of two out of ten.

How would you rate customer service and support?

Negative

How was the initial setup?

A basic setup can be accomplished in a few hours, but significant customization is required to achieve the desired configuration.

What was our ROI?

I view it from the perspective that making an investment in the product prevents potentially larger costs when something goes wrong.

What's my experience with pricing, setup cost, and licensing?

The solution is more affordable compared to alternatives.

What other advice do I have?

The solution is suitable for small-medium customers, provided they have the ability to set it up.

The implementation has been successful so far.

On a scale of 1-10, I rate Fortinet FortiGate IPS a seven.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Last updated: Jul 22, 2025
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Infrastructure Engineer at a tech consulting company with 201-500 employees
Real User
Top 20
May 8, 2025
Provides comprehensive security and time savings
Pros and Cons
  • "It's comprehensive and time-saving. It covers several areas regarding security."
  • "It's a good product that significantly enhances security and protects organizational data."
  • "Improvements for Fortinet FortiGate could be made by making it easier to implement on networks and simpler to add users and accounts that utilize this solution. That's basically the only challenge that I see."

What is our primary use case?

The typical use cases for Fortinet FortiGate revolve around its security capabilities, as it has a number of features that clients see as necessary for a security solution. This helps them protect various platforms on their networks and infrastructures.

I am involved in implementation as a partner.

What is most valuable?

It's a good solution. I've not interacted much with it. I know a few features, and it's a nice one.

It's comprehensive and time-saving. It covers several areas regarding security.

What needs improvement?

Improvements for Fortinet FortiGate could be made by making it easier to implement on networks and simpler to add users and accounts that utilize this solution. That's basically the only challenge that I see.

For how long have I used the solution?

I have one to two years of experience working with Fortinet FortiGate.

What do I think about the stability of the solution?

Fortinet FortiGate is a stable solution. While there are issues during implementation, once everything is properly configured, it remains stable. The implementation process can affect users, but those issues get sorted out. 

What do I think about the scalability of the solution?

I find the scalability of this solution to be very good because it allows for easy expansion. You can add more users as needed, which makes it flexible.

How are customer service and support?

I would rate the technical support from Fortinet FortiGate an eight out of ten.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I normally apply the licensing as a partner, but I am not involved in procurement. 

What other advice do I have?

It's a good product that significantly enhances security and protects organizational data. Therefore, I would recommend considering using it.

I would rate Fortinet FortiGate an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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reviewer2235570 - PeerSpot reviewer
Production director at a media company with 11-50 employees
Real User
Top 20
Jul 23, 2025
We have managed functionalities quickly and easily and see potential for improvement with AI integration
Pros and Cons
  • "The interest of the Fortinet FortiGate appliance is the ability to manage quickly and easily the different functionalities."

    What is our primary use case?

    We use Fortinet FortiGate as edge protection for the customer site. Right now, we are trying FortiNAC before deploying it for our customer. We link Fortinet FortiGate Firewall to our SIEM solution. We have a cybersecurity department, and we aggregate all the logs of the firewall, the proxy, the PC, virtual machine, and other systems.

    What is most valuable?

    The interest of the Fortinet FortiGate appliance is the ability to manage quickly and easily the different functionalities. It's easier to use rather than Palo Alto, for example. AI should be a good improvement. The only difficulty that I have today with the Fortinet FortiGate is that on the Forti appliance, there are many functionalities.

    What needs improvement?

    As we are trying FortiNAC right now, there is some improvement needed on the product. For the rest, perhaps having more packages would be beneficial. We do not use FortiManager for our own usage. We have developed some scripts using Ansible and we automate everything.

    For how long have I used the solution?

    We have been using the solution for more than 10 years.

    What do I think about the stability of the solution?

    The question concerns failures on the appliance or security breaches.

    What do I think about the scalability of the solution?

    Not all functionalities are scalable.

    How are customer service and support?

    The access to the support is good. When specific information or professional services support is needed, the professional services are very expensive.

    How would you rate customer service and support?

    How was the initial setup?

    Most of the time we are implementing the UTP service.

    What about the implementation team?

    The implementation is handled by my team. They are involved in the deployment for the customer and use it day by day. We have three people dedicated to the security part on the Fortinet FortiGate and roughly eight people working on it in the security team.

    What's my experience with pricing, setup cost, and licensing?

    The cost reduction potential exists but is difficult to quantify.

    Which other solutions did I evaluate?

    Fortinet is increasing its value in this area. It's easier to use compared to Palo Alto.

    What other advice do I have?

    The functionality is acceptable but nothing really impressive. For some customers, we are using Fortinet FortiGate, FortiNAC, FortiAnalyzer. FortiMonitor is used for one customer. For FortiMonitor it's FortiAnalyzer. We don't use FortiAnalyzer on AWS. For both, we need the approval of the head office.

    On a scale of 1-10, I would rate this solution between seven and eight.

    Which deployment model are you using for this solution?

    On-premises

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
    Last updated: Jul 23, 2025
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    Ángel García Favieres - PeerSpot reviewer
    CyberSecurity Specialist at Aiuken Cybersecurity
    Real User
    Top 5
    Jul 15, 2025
    Networking capabilities and community resources facilitate problem-solving
    Pros and Cons
    • "The best features of Fortinet FortiGate include everything about networking, such as routing and VPNs."

      What is our primary use case?

      Mostly firewalls.

      What is most valuable?

      The best features of Fortinet FortiGate include everything about networking, such as routing and VPNs. Fortinet FortiGate is specifically user-friendly with an easy guide. It is easy to follow and learn about and work with. It has resources available all over the internet with an extensive database. It is very popular, so every community discusses Fortinet FortiGate. Every problem has been solved at some point.

      What needs improvement?

      Without a license, it becomes difficult to implement static DNS. The FortiDDNS.com functionality is particularly challenging to access without a license.

      For how long have I used the solution?

      I have been working with Fortinet FortiGate for approximately a year and a half.

      What do I think about the stability of the solution?

      Fortinet FortiGate is quite stable. The main problem occurs when customers do not update their Fortinet FortiGate properly and regularly. Most issues stem from firewalls not being updated. I have not encountered any problems with Fortinet FortiGate devices.

      How are customer service and support?

      I have not opened many cases due to lack of need. When we do open cases, we receive fast and friendly replies. The support has been good, though I have not experienced significant issues to fully evaluate this aspect.

      How would you rate customer service and support?

      Which solution did I use previously and why did I switch?

      I have worked with other firewalls including Palo Alto, specifically their Prisma Access SASE solution. I have also briefly worked with Cisco systems.

      What's my experience with pricing, setup cost, and licensing?

      I am not in that field, but it is quite expensive, especially for personal or home use.

      Which other solutions did I evaluate?

      We recommend it primarily because we have more knowledge in the Fortinet FortiGate field. Customers ultimately choose what they prefer. We work better with Fortinet FortiGate due to our extensive experience with it.

      What other advice do I have?

      I have not used FortiGuard extensively as it is not in my field. The only SASE solution I have used is Prisma Access from Palo Alto, not the Fortinet FortiGate SASE. The interface is very user-friendly and easy to use, though knowledge of networking aspects, VPNs, and protocols is necessary. Fortinet FortiGate offers great compatibility with other Fortinet FortiGate functions such as IDS, antivirus, and sandbox features.

      All problems we have encountered have had straightforward solutions. Throughout my year and a half working with Fortinet FortiGate, I have not found myself needing additional features.

      I rate this solution 8 out of 10.

      Which deployment model are you using for this solution?

      On-premises

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Other
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      Last updated: Jul 15, 2025
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      Consultant at SKYE AS
      Reseller
      Top 5
      Dec 23, 2024
      Deep inspection provides strong threat protection but needs more advanced AI
      Pros and Cons
      • "This solution works well on a daily basis, detecting various types of malicious traffic."
      • "The most valuable feature is the deep inspection for traffic, which is capable of identifying zero-day attacks."
      • "More advanced AI capabilities would be beneficial in future updates."
      • "There could be improvements in the mathematical algorithms used for behavior analytics of traffic."

      What is our primary use case?

      I primarily use FortiGate IPS to protect my company from advanced threats like zero-day attacks and other cybersecurity threats.

      What is most valuable?

      The most valuable feature is the deep inspection for traffic, which is capable of identifying zero-day attacks. This solution works well on a daily basis, detecting various types of malicious traffic. Integration with FortiFabric enables easy management and scalability across different locations.

      What needs improvement?

      There could be improvements in the mathematical algorithms used for behavior analytics of traffic. More advanced AI capabilities would be beneficial in future updates.

      For how long have I used the solution?

      I have been using FortiGate IPS for about two years.

      What do I think about the stability of the solution?

      The stability of the solution is excellent. I rate it as nine out of ten. There are no issues with stability, and it integrates seamlessly with the main product, which is a firewall.

      What do I think about the scalability of the solution?

      FortiGate IPS is highly scalable. I can easily integrate it with FortiFabric and manage multiple firewalls and other Fortinet solutions from a single dashboard.

      How are customer service and support?

      Fortinet support is very responsive. I would rate their support as eight out of ten.

      How would you rate customer service and support?

      Positive

      Which solution did I use previously and why did I switch?

      I also use Cisco for email security. Fortinet was chosen since it is a popular solution for middle-sized companies in my region.

      How was the initial setup?

      The initial setup took about two to three hours and included setup and configuration.

      What about the implementation team?

      The implementation involved two engineers. It was handled internally.

      What was our ROI?

      I have not calculated ROI specifically, however, the primary goal was to enhance cybersecurity.

      What's my experience with pricing, setup cost, and licensing?

      There are no extra expenses involved after purchasing the solution. Pricing could be better, however, overall, it is considered a middle-level price for a middle-level company.

      Which other solutions did I evaluate?

      I am currently working mostly with Fortinet as well as with Cisco for email security.

      What other advice do I have?

      I recommend FortiGate IPS for those looking to add an additional layer of security on top of a firewall to combat cyberattacks. I would rate the overall solution as seven out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer.
      PeerSpot user
      Information and Communications Technology specialist at South African Local Government Association
      Real User
      Top 20
      Jul 30, 2025
      Stands out because of its functionality, longevity, and support
      Pros and Cons
      • "All the features of Fortinet FortiGate are good; when customers have issues, it's very easy to talk them through the interface, and when they've got any support issues and they want to figure them out themselves, it's very easy for them to contact the FortiGate support."

        What is our primary use case?

        I handle solutions architecture for security and systems design. I have customers who use Fortinet FortiGate

        What is most valuable?

        All the features of Fortinet FortiGate are good. When customers have issues, it's very easy to talk them through the interface, and when they've got any support issues and they want to figure them out themselves, it's very easy for them to contact the FortiGate support. All the knowledge bases have various information and knowledge articles to assist them in getting solutions as quickly as possible.

        We use SASE, and it's a great product; I wish FortiGate had come out with it sooner because it helps significantly.

        Fortinet FortiGate stands out due to its functionality and longevity. It's stable once you've completed the setup.

        What needs improvement?

        In Fortinet FortiGate, they've already improved many areas and built in new features. When considering what can be improved in Fortinet FortiGate, more competitive pricing is needed more than anything else. Fortinet FortiGate is a very good product, but when we look at the South African market, they just need to relook at the pricing because it's a bit pricey for some of the local government organizations.

        For how long have I used the solution?

        I've been using Fortinet FortiGate for the last 15 years.

        What do I think about the stability of the solution?

        The stability of Fortinet FortiGate rates as a nine out of ten.

        What do I think about the scalability of the solution?

        It is scalable. I would rate it a nine out of ten for scalability.

        Our clients range from across the board.

        How are customer service and support?

        It's easy for customers to get assistance with the product.

        I would rate their support a nine out of ten. I don't have any problems with the vendors.

        How would you rate customer service and support?

        Positive

        How was the initial setup?

        It's mostly on prem. I'm going to do data center solutions and cloud deployment.

        It's very easy to do the implementations. Even training the customers on how to do their own rules and whitelists is very easy. On average, it takes me about two and a half hours with all the customization for the clients.

        Fortinet FortiGate does not require any maintenance. Once it's done, the only times we do maintenance is if the customer wants something or there are updates.

        I've shown them how it works with FortiSIEM, so now I can get them to actually do inspections on their infrastructures every six months, do penetration testing, and see that their environments are secure.

        What's my experience with pricing, setup cost, and licensing?

        When you look at certain sectors of the market, the pricing is a little high. 

        What other advice do I have?

        We are implementing FortiGate's data center solution now because I'm starting to let local government sites work through one data center. 

        With FortiGate SD-WAN, the impact has been very little on the network performance because we've done certain things at night and certain things during the day, so the impact on the network is very low. In my organization, there are about three Fortinet specialists focusing on FortiGate.

        I'd recommend Fortinet FortiGate to other users. Overall, I'd give Fortinet FortiGate an eight out of ten, with pricing being the main factor preventing a higher score.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: My company does not have a business relationship with this vendor other than being a customer.
        Last updated: Jul 30, 2025
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        Buyer's Guide
        Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
        Updated: March 2026
        Buyer's Guide
        Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.