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reviewer2235570 - PeerSpot reviewer
Production director at a media company with 11-50 employees
Real User
Top 20
We have managed functionalities quickly and easily and see potential for improvement with AI integration

What is our primary use case?

We use Fortinet FortiGate as edge protection for the customer site. Right now, we are trying FortiNAC before deploying it for our customer. We link Fortinet FortiGate Firewall to our SIEM solution. We have a cybersecurity department, and we aggregate all the logs of the firewall, the proxy, the PC, virtual machine, and other systems.

What is most valuable?

The interest of the Fortinet FortiGate appliance is the ability to manage quickly and easily the different functionalities. It's easier to use rather than Palo Alto, for example. AI should be a good improvement. The only difficulty that I have today with the Fortinet FortiGate is that on the Forti appliance, there are many functionalities.

What needs improvement?

As we are trying FortiNAC right now, there is some improvement needed on the product. For the rest, perhaps having more packages would be beneficial. We do not use FortiManager for our own usage. We have developed some scripts using Ansible and we automate everything.

For how long have I used the solution?

We have been using the solution for more than 10 years.

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What do I think about the stability of the solution?

The question concerns failures on the appliance or security breaches.

What do I think about the scalability of the solution?

Not all functionalities are scalable.

How are customer service and support?

The access to the support is good. When specific information or professional services support is needed, the professional services are very expensive.

How would you rate customer service and support?

How was the initial setup?

Most of the time we are implementing the UTP service.

What about the implementation team?

The implementation is handled by my team. They are involved in the deployment for the customer and use it day by day. We have three people dedicated to the security part on the Fortinet FortiGate and roughly eight people working on it in the security team.

What's my experience with pricing, setup cost, and licensing?

The cost reduction potential exists but is difficult to quantify.

Which other solutions did I evaluate?

Fortinet is increasing its value in this area. It's easier to use compared to Palo Alto.

What other advice do I have?

The functionality is acceptable but nothing really impressive. For some customers, we are using Fortinet FortiGate, FortiNAC, FortiAnalyzer. FortiMonitor is used for one customer. For FortiMonitor it's FortiAnalyzer. We don't use FortiAnalyzer on AWS. For both, we need the approval of the head office.

On a scale of 1-10, I would rate this solution between seven and eight.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
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reviewer2078835 - PeerSpot reviewer
Network Analyst at a manufacturing company with 11-50 employees
Real User
Top 5
Offers granular application control and cost efficiency
Pros and Cons
  • "The impact of SD-WAN on the network performance has been significant."

    What is our primary use case?

    It is a next-generation firewall used to create policies to allow and deny any traffic. I have used Fortinet FortiGate in the finance sector previously, and we are now using it in the manufacturing side.

    What is most valuable?

    In my opinion, some of the best features of Fortinet FortiGate include its ability to block specific applications. For example, if I want to block someone from using Facebook videos, I can disable or use its application control features to block access. Facebook has many components such as video features, chat features, and VoIP calling features, and I can block any of these features to be more granular.

    SD-WAN is an excellent feature where you can route the traffic to other WAN links without manual interruption. Technically, you cannot put two default routes on any firewall, but SD-WAN is a feature we can use to divert our traffic from one ISP to another. The impact of SD-WAN on the network performance has been significant. Previously, when we didn't have Fortinet FortiGate, we had Cisco routers where we used manual routing, and if one of the primary links was down, we had to do manual routing. With Fortinet FortiGate, it's much easier as we don't have to do anything; it's already configured, and if something happens, our configuration automatically changes the link and diverts the traffic when one of the links is down.

    What needs improvement?

    Fortinet FortiGate can be improved by being more stable because when we look for logs or open a case, we always find a bug and then we have to upgrade it. However, since it's a cost-effective solution, we are satisfied.

    For how long have I used the solution?

    I have more than 10 years of experience with Fortinet FortiGate.

    What do I think about the stability of the solution?

    Fortinet FortiGate is stable, but it has some bugs, so you have to upgrade it. I would not say it has all the capabilities, but it's good for a manufacturing site.

    What do I think about the scalability of the solution?

    Fortinet FortiGate is pretty scalable.

    How are customer service and support?

    I would rate Fortinet FortiGate's support at a seven out of ten because whenever I open a case with their support, I have to explain everything and clarify the background. They take some time—at least a day—to see what's happening with the firewall. The agents aren't much experienced in providing solutions, but it's better than Palo Alto's support, which is the worst.

    How would you rate customer service and support?

    Which solution did I use previously and why did I switch?

    Previously, we had Palo Alto firewalls which were expensive—the contracts were particularly expensive. Fortinet FortiGate is not that expensive and is more affordable when comparing pricing. Nowadays, firms usually look for cheaper models and solutions, so Fortinet FortiGates are good, but for financial sectors, Palo Alto is better.

    The main differences between Palo Alto and Fortinet FortiGate are that Palo Alto has more features and functionality compared to Fortinet FortiGate. Palo Alto can be slow, but Fortinet FortiGate is fast. With Palo Alto, we have to commit and it takes five minutes for the configuration to push, which isn't the case with Fortinet FortiGate.

    How was the initial setup?

    The initial setup of Fortinet FortiGate is straightforward. The upgrade process is also straightforward.

    What's my experience with pricing, setup cost, and licensing?

    It's cost-effective.

    What other advice do I have?

    I would rate Fortinet FortiGate a nine out of ten. If you are looking for a cost effective solution and want to avoid the risk, go with the Fortinet FortiGate.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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    Fortinet FortiGate
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    GOUTHAM KRISHNA P S - PeerSpot reviewer
    Senior Information Security Analyst at channelnext
    Reseller
    Top 5Leaderboard
    Provides advanced threat protection and helps ensure compliance
    Pros and Cons
      • "I would rate Fortinet support a six out of ten. The immediate response is not that good, particularly when raising a critical or P1 ticket; they lag in the immediate response."

      What is our primary use case?

      My customer's main use cases for Fortinet FortiGate are mainly for threat blocking, compliance requirements, firewall functionality, and basic security.

      How has it helped my organization?

      It's focused on defending against advanced threats and providing better throughput. Additionally, it can accommodate both enterprise companies and independent users. Bandwidth is one of the issues, but there are many benefits. Overall, it's a solid solution that is scalable in terms of throughput.

      What is most valuable?

      The best features of this tool include threat protection, email filtering, and web filtering. FortiAnalyzer's integration with the firewall and FortiSASE is beneficial. The integration helps detect the most advanced threats, such as APTs. 

      Fortinet FortiGate stable solution has made systems more compliant in the cyber industry for several customers.

      What needs improvement?

      They can improve the backend functionality of Fortinet FortiGate, particularly how the policies work in a real-time environment. Improving this aspect can ensure that policies work effectively.

      For how long have I used the solution?

      I have been working with this solution for around one year.

      What do I think about the stability of the solution?

      The stability can be rated as eight out of ten.

      What do I think about the scalability of the solution?

      Fortinet FortiGate has very good scalability in terms of bandwidth, throughput, and everything else. It's scalable without any problems.

      How are customer service and support?

      I would rate Fortinet support a six out of ten. The immediate response is not that good, particularly when raising a critical or P1 ticket; they lag in the immediate response. They can improve on that front, especially in their support service.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The initial setup of Fortinet FortiGate is straightforward.

      What was our ROI?

      My customers have seen ROI with Fortinet FortiGate. The investment they made has provided returns.

      What's my experience with pricing, setup cost, and licensing?

      I'm not sure about the exact license cost, but generally, it's a reasonable price. If the hardware or the machine is advanced, it will be expensive. However, for medium-sized machines or hardware, it maintains a reasonable price.

      What other advice do I have?

      I recommend that those who want to use Fortinet FortiGate need to plan ahead. If they are upgrading or expanding their user base in their company, they should purchase a one-level higher version. It would provide good throughput and withstand the number of users in their company.

      Fortinet FortiGate can be a bit expensive, but the price is reasonable. I would rate this solution an eight out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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      MURALI NIDAMANURI - PeerSpot reviewer
      Managing Director at a manufacturing company with 10,001+ employees
      Reseller
      Top 5Leaderboard
      Has good two factor authentication and client VPN for advanced threat protection across clouds and data centers
      Pros and Cons
      • "The strengths of Fortinet FortiGate include network security, VPN, site-to-site tunnels, client VPN solutions, two-factor authentication for VPN clients, and SD-WAN for branch level. We have implemented these solutions for various customers."
      • "Regarding challenges, customers initially faced issues like internet dropping, but after firmware upgrades, everything worked well."

      What is our primary use case?

      My customers use Fortinet FortiGate for SD-WAN, network security, branch-to-branch communication, site-to-site channel communication, multi-layer protection, authentication, and antivirus solutions. They span various industries, including IT setups, chip-level designing, VLSI companies, software development, SAP implementation, manufacturing, and production groups.

      How has it helped my organization?


      What is most valuable?

      The strengths of Fortinet FortiGate include network security, VPN, site-to-site tunnels, client VPN solutions, two-factor authentication for VPN clients, and SD-WAN for branch level. We have implemented these solutions for various customers.

      What needs improvement?

      Regarding challenges, customers initially faced issues like internet dropping, but after firmware upgrades, everything worked well.

      I believe Fortinet should offer short and frequent training sessions, preferably in video format, whenever they introduce new features. These sessions should be around five to ten minutes long, allowing users and partners to quickly grasp the information without disrupting their daily tasks.

      Long training sessions spanning one or two full days can lead to distractions and reduced focus due to continuous support calls. Therefore, providing brief and focused training snippets would be more beneficial for users.

      For how long have I used the solution?

      I have been using Fortinet FortiGate for six to seven years.

      What do I think about the stability of the solution?

      Our customers are satisfied with the stability of Fortinet FortiGate. I would rate it as a ten out of ten for stability.

      What do I think about the scalability of the solution?

      Fortinet FortiGate is quite flexible and scalable, allowing us to scale up from sixty to a hundred units. However, there are limitations for extremely high production levels. I would rate its scalability an eight out of ten.

      How was the initial setup?

      Setting up Fortinet FortiGate is straightforward and easy. I would rate it a ten out of ten for ease of setup. The deployment typically takes around two to three hours.

      What was our ROI?

      Operational costs for Fortinet FortiGate are pretty low because once it's configured, no changes are needed. In terms of ROI, clients have seen benefits. After switching from other brands to

      Fortinet, they experienced fewer support calls. Initially, there were some support calls in the first one to two months, but after that, there were none. Clients are now comfortable and not wasting productive hours on IT support.

      What's my experience with pricing, setup cost, and licensing?

      The cost of Fortinet FortiGate is competitive and not expensive compared to other enterprise- grade solutions. On average, the license cost per year is around seventy percent of the firewall's purchase price.

      What other advice do I have?

      Regarding AI elements, I believe Fortinet has the capability to implement machine learning snippets for improved security and advanced configurations, but this should be integrated as part of their overall strategy.

      I will advise to focus on configuring the admin tools and monitoring users and serial numbers effectively. 

      As for rating the solution, I would give it a ten out of ten for being a very good solution.

      Disclosure: My company has a business relationship with this vendor other than being a customer.
      PeerSpot user
      Taimoor Khan - PeerSpot reviewer
      Network Operations Engineer at Inara Technologies
      Reseller
      Top 5
      Helpful support, good UI, and provides excellent visibility
      Pros and Cons
      • "It's very good and very stable for businesses. It works very well."
      • "They should offer special pricing to premium partners and customers."

      What is our primary use case?

      We've deployed FortiGate on some customer premises. We've also deployed other Fortinet products, such as FortiMail and FortiManager. We often bundle Fortinet devices. We use FortiGate as a firewall. It is for security and protection. 

      How has it helped my organization?

      The solution has helped our clients secure their network efficiently. It offers security across multiple sites and helps monitor traffic effectively.

      What is most valuable?

      It's very good and very stable for businesses. It works very well. 

      The UI is better than the alternatives. 

      We like using Fortinet devices. They integrate well with one another.

      Fortinet provides good visibility and segmentation.

      Fortinet's devices are purpose-built to operate in various environments. It operates well across clouds. We can run Fortigate as an MSP.

      It helps with intrusion prevention specific to various environments. It provides us with details about the traffic for better monitoring. 

      FortiGate has helped reduce the risk of cyberattacks that might disrupt our client's production. 

      The product provides policies for strict monitoring to make the network secure. If something hits against a policy, it will be blocked.

      What needs improvement?

      We'd like to see the product offer higher discounts to users. They should offer special pricing to premium partners and customers. 

      For how long have I used the solution?

      The company has been using the solution for the last five or so years. I've maybe used it for three years.

      What do I think about the stability of the solution?

      The stability depends on the FortiGate model. You need the right model for the amount of GB traffic. If a customer deploys a smaller model on more traffic, there may be issues. Otherwise, it handles traffic well. Overall, it's a stable solution. I'd rate stability nine out of ten. 

      What do I think about the scalability of the solution?

      Our clients are quite sizable. One of them is one of the biggest telecoms in our country. We also have smaller customers that deal with smaller FortiGate models. We have a variety of customers of different sizes from around the country.

      It's a scalable solution. I'd rate it nine out of ten. 

      How are customer service and support?

      Technical support is good. They offer very accurate solutions. We learn a lot from them. We're happy with their level of service. 

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      We typically deploy the solution to our client's VMs. The deployment sometimes takes about a month. We have a team of 12 people who work on the FortiGate side. 

      What's my experience with pricing, setup cost, and licensing?

      Their services are good, and we are happy to work with them, however, the pricing could be cheaper. 

      What other advice do I have?

      We're a Fortinet partner. 

      If we have the option of which firewall to choose, whether Fortinet, Cisco, Juniper, et cetera, we will choose Fortinet. We're very comfortable with their devices. We have a very skillful team, and we've become very comfortable with Fortinet. They have good support as well.

      I'd rate the solution ten out of ten. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
      PeerSpot user
      EhabAli - PeerSpot reviewer
      Sr. Cybersecurity Solutions Architect at BMB
      Real User
      Efficient, user-friendly, and affordable
      Pros and Cons
      • "Fortinet FortiGate is user-friendly and affordable."
      • "For the migration, everyone has a firewall in use and I am selling Fortinet. Typically, I am replacing another firewall. Previously, there was a tool available to convert configurations from one firewall, such as Palo Alto, to Fortinet, but this tool is no longer free. If it could be made free again, it would be very beneficial."

      What is our primary use case?

      There are various use cases for Fortinet FortiGate, including firewall protection for internet access, data centers, branches, and SD-WAN. We use the firewall in multiple locations throughout our network, taking advantage of its many features, such as the promising CDR feature and security profiles like the WAF filter and application DNS security. We deploy these features in different parts of the network. Additionally, some customers use Fortinet FortiGate in the cloud to safeguard their cloud servers within platforms like Microsoft tenants.

      Our customers are using Secure SD-WAN for connecting different branches. For example, oil and gas companies have different branches all over Egypt, which are not in the main city, so they need a secure connection and stability for certain protocols, such as voice and things like that. They also need visibility. They need to understand which applications are consuming SD-WAN. 

      Some of the customers are also using SD-WAN for load balancing. For SD-WAN, you need at least two internet connections, so some of the customers are using it as a load-balancing technique. Overall, there are a lot of features for which customers are using SD-WAN.

      How has it helped my organization?

      For our customers, Secure SD-WAN is very useful for giving the right priority to the applications and controlling the proper use of the application.

      Secure SD-WAN's interoperability with other systems and applications in the environment is very good. The integrated application protection provided by Secure SD-WAN is also good. There is a very good integration with all the applications and portfolios. We don't integrate the firewall with the application itself, but it does what is needed to control and reroute the traffic.

      Secure SD-WAN has a lot of benefits. There is a calculator on Fortinet's website. When you feed the right information to that calculator, it tells you how much money you will save by acquiring SD-WAN. The first benefit is that you're going to save money. Instead of buying multiple ISP connections, MPLS, and other such things, you can use the normal internet and apply SD-WAN on it, so you can save a lot of money. You also don't need to increase the bandwidth. SD-WAN helps with the routing of your traffic and the optimum use of your links. It's efficient and secure, and it saves you a lot of money, and of course, there is the security of the firewall that's applied on SD-WAN. If we're comparing it with other vendors like Cisco, you are not getting the firewall features.

      It's very efficient. There is a lot of visibility. It reduces the number of incidents. If there is any problem, you can immediately log in to the firewall, and you will know if there is a notification about bandwidth consumption or any other issue, or if there is any drop in connectivity. It makes the operation very easy. It makes it easy for the teams to respond to incidents and manage issues. SD-WAN helps to remediate threats more quickly and efficiently because, with SD-WAN, there are a lot of applications going through different links, so if you can know which link an application is using and what's on the link, you can make the right decision in a very fast way to fix it. It provides both visibility and efficiency.

      It reduces your mean time to detect (MTTD). In the new version, which is version 7.x, of the FortiGate firewall, through the main dashboard, you can know what is going on. If you've done the dashboard and you're putting these statistics in front of you on a screen, once you look at it, you'll know what's going on and what's the problem. It, of course, will give you the tools and the right information to reduce the time to solve.

      It's hard to say whether it has reduced help desk tickets because it's more on the operational side, but it helps them a lot. The operations team is not handling the firewall. It's either the network team or the network security team. Generally, once it's up and running, it just works. It's different from having an antivirus or something else that can be changed from day-to-day activities. With this one, once you turn it on, the service will be stable unless you have a problem with your internet. It doesn't cause a lot of problems.

      In terms of helping to future-proof business, from a partner perspective, it gives you a lot of flexibility to enhance the customer network. It opens a lot of doors for sales, for a new business, and for new potential. That's from the partner side. From the customer side, you can save money and solve a lot of problems. If you need to connect with a few branches all over the country, it's efficient. You don't need to travel for five to ten hours to reach the second branch. If you have proper SD-WAN technology and it's connected in a good way with good vendors, you can save a lot of time, effort, and money. You can have proper connectivity between branches as if the guy you are talking to is next door. So, SD-WAN gives a lot of benefits at the vendor level, partner level, and customer level.

      What is most valuable?

      Fortinet FortiGate is user-friendly and affordable.

      When it comes to Secure SD-WAN, ease of use is valuable. The visibility and reporting are also valuable. A cool thing is that SD-WAN is free of charge with the Fortinet firewall. You can just use it just by using the Fortinet appliances that you already have in the branches. You cannot have appliances from different vendors. Fortinet customers can use the feature in a very easy way. It takes one click to integrate with the firewalls. It's very very easy to deploy. You don't need to build anything.

      What needs improvement?

      In the past, NSS Labs was utilized to test files and verify the numbers and datasheets. It would be beneficial to have an organization or testing lab that can verify the numbers in our datasheets since changes are frequently made, which can be inconvenient for review. For instance, when comparing different competitors such as Forcepoint, Palo Alto, and Check Point, the throughput or numbers in the datasheet may be lower than the actual numbers. Conversely, Fortinet typically reports very high numbers, but they cannot be replicated in the real world. Therefore, it would be advantageous for them to partner with a neutral testing organization such as NSS Labs to validate these numbers, thus providing more credibility and comfort to everyone regarding the accuracy of the datasheets.

      For the migration, everyone has a firewall in use and I am selling Fortinet. Typically, I am replacing another firewall. Previously, there was a tool available to convert configurations from one firewall, such as Palo Alto, to Fortinet, but this tool is no longer free. If it could be made free again, it would be very beneficial. This tool shows a lot of promise and is very good. Making it free would help many companies deliver their products in a more efficient and integrated way. It would also be more valuable to include the tool with the firewall package or license instead of having to pay extra for it. Paying extra puts more pressure on small companies to deliver the firewall and complete the configuration, especially if they have hundreds or thousands of policies. It's very painful to move through these policies line by line.

      The stability has room for improvement.

      When it comes to Secure SD-WAN, everything is fine. They are going the right way. SD-WAN is very promising. They can provide the SD-WAN solution separately, but they will not take this approach because even the smallest firewall can support the features, so there is no need to have a separate service or appliance. They are following the right steps, and there is nothing to be improved. Feature-wise, I'm really satisfied with the new release, and the features they have added. For now, it's fine.

      For how long have I used the solution?

      I have been using Fortinet FortiGate for seven years, and I have been using Secure SD-WAN for two years.

      What do I think about the stability of the solution?

      Secure SD-WAN is stable, but when it comes to the firewall, sometimes there are issues with the throughput and related factors. Improper handling of these can lead to a memory surge, a well-known bug that can cause the entire system to freeze. When this happens, the system appears to be running but no traffic is processed, causing disruptions to applications, users, and overall internet connectivity. This can be confusing because the firewall appears to be functioning correctly. Typically, the solution is to restart the firewall. However, when we contact support, they require logs before restarting, which can be challenging in urgent situations. As a result, we prioritize quick resolution over troubleshooting. This is a common drawback of the operating system.

      What do I think about the scalability of the solution?

      I'd rate Fortinet FortiGate's scalability an eight out of ten.

      How are customer service and support?

      While the technical support offered online and on-site is generally effective, there may be occasions when we need to escalate an issue to a higher level due to its complexity. 

      I initially sought assistance from level-one support, but they were unable to resolve my issue. Eventually, they informed me that the problem would be addressed in a future patch. However, within a day or two, a level three engineer intervened and provided me with an update to resolve the issue. He explained that it required a command line configuration, as it couldn't be done through the graphical user interface. I was impressed with the level-three engineer's expertise and problem-solving skills. It taught me that if we persist and communicate our needs, we can achieve our desired outcomes.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      The initial setup is straightforward. We need to determine whether the firewall will be positioned in an active-standby or active-active configuration. Based on this decision, we will choose the appropriate license. If the firewall is intended for use with the Internet, we will need to include features such as a full DNS filter. However, if it's being used in a data center, these features may not be necessary. Additionally, we need to consider the speed of the interface, 1G or 10G, and the expected amount of network traffic to properly size the firewall model and ensure proper throughput. This is the initial phase of the process. Once the firewall has been deployed, it's a matter of connecting it and configuring policies. 

      When it comes to the deployment model of SD-WAN, my customers usually buy the appliance. They already have FortiGates, so we're just connecting firewalls to each other. In Kuwait and Egypt, there are mostly on-prem deployments. It's rare to have someone deploying a firewall on the cloud, and if it's deployed on the cloud, it's for a certain reason. It's not for SD-WAN because you're not loading balancing or you don't need SD-WAN for cloud access. In the countries where I was responsible for its implementation, there was only on-prem deployment.

      There is one single challenge with the deployment of SD-WAN, but it's not from the FortiGate side. It's from the customer side. You need to understand your traffic so you can get the best out of SD-WAN. For some organizations, it's huge because they don't know which application is doing what and which is more important than the other. Especially during the COVID years, a lot of applications popped up. Companies used to release an application every few weeks. To do a proper implementation, you need to understand your network, understand your application, and set your priorities. Once you do this, the implementation will be a piece of cake. If you have all the information, it will take a day or two days.

      What about the implementation team?

      We implement the solution for our clients. One person can easily deploy multiple Fortinet products through the firewall including FortiAnalyzer for the logs, FortiManager, and FortiMail.

      For SD-WAN also, one senior security engineer can do everything for a customer. The maintenance is easy. We haven't faced any critical problems with it.

      What was our ROI?

      We have experienced a positive return on investment by utilizing Fortinet's products. For instance, their website features a calculator for SDR, which enables us to measure the actual ROI in dollar amounts. We input our current expenses, the products we intend to purchase, and our connectivity plans, along with a few other details. At the end of the process, we receive data that indicates the amount of money we will save, such as two hundred thousand, for example. This provides us with clear and precise figures on our savings, making it an excellent tool.

      Our customers have seen time to value with Secure SD-WAN. Its time to value is seen within weeks of implementation.

      What's my experience with pricing, setup cost, and licensing?

      The price for the Fortinet FortiGate is reasonable. Secure SD-WAN is free of charge. If you have their firewall, it's free of charge. It's very tempting. Other vendors, such as Palo Alto, will charge you to have an SD-WAN license, whereas, with Fortinet, it's free of charge.

      What other advice do I have?

      When purchasing a firewall, stability is non-negotiable. For small to medium businesses, Fortinet's affordability and ease of deployment make it a suitable option. However, for enterprise-level businesses, Palo Alto or Check Point would be preferred for their robust clients and immediate updates, despite the higher cost.

      When comparing the pros and cons of Secure SD-WAN with other solutions, the challenge is not with SD-WAN. It's with the appliance that's offering SD-WAN, which is the firewall. So, the first comparison would be between the FortiGate firewall and other firewalls, and if the other firewalls are already offering the same service, the comparison will be between different levels, not just SD-WAN. There could be other firewalls that are more efficient or lower in cost or even more familiar to customers than Fortinet. So, the challenge is not with SD-WAN. The main reason I use SD-WAN on FortiGate is to get the benefit of the security profiles or security features of the firewall on top of the SD-WAN. Otherwise, I can use my internet router, the basic load balancing protocols, and the basic IP tunneling, and send some traffic here and some traffic there, and I'll save the cost. 

      I'd rate Fortinet FortiGate an eight out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
      PeerSpot user
      Information and Communications Technology specialist at South African Local Government Association
      Real User
      Top 20
      Stands out because of its functionality, longevity, and support

      What is our primary use case?

      I handle solutions architecture for security and systems design. I have customers who use Fortinet FortiGate

      What is most valuable?

      All the features of Fortinet FortiGate are good. When customers have issues, it's very easy to talk them through the interface, and when they've got any support issues and they want to figure them out themselves, it's very easy for them to contact the FortiGate support. All the knowledge bases have various information and knowledge articles to assist them in getting solutions as quickly as possible.

      We use SASE, and it's a great product; I wish FortiGate had come out with it sooner because it helps significantly.

      Fortinet FortiGate stands out due to its functionality and longevity. It's stable once you've completed the setup.

      What needs improvement?

      In Fortinet FortiGate, they've already improved many areas and built in new features. When considering what can be improved in Fortinet FortiGate, more competitive pricing is needed more than anything else. Fortinet FortiGate is a very good product, but when we look at the South African market, they just need to relook at the pricing because it's a bit pricey for some of the local government organizations.

      For how long have I used the solution?

      I've been using Fortinet FortiGate for the last 15 years.

      What do I think about the stability of the solution?

      The stability of Fortinet FortiGate rates as a nine out of ten.

      What do I think about the scalability of the solution?

      It is scalable. I would rate it a nine out of ten for scalability.

      Our clients range from across the board.

      How are customer service and support?

      It's easy for customers to get assistance with the product.

      I would rate their support a nine out of ten. I don't have any problems with the vendors.

      How would you rate customer service and support?

      Positive

      How was the initial setup?

      It's mostly on prem. I'm going to do data center solutions and cloud deployment.

      It's very easy to do the implementations. Even training the customers on how to do their own rules and whitelists is very easy. On average, it takes me about two and a half hours with all the customization for the clients.

      Fortinet FortiGate does not require any maintenance. Once it's done, the only times we do maintenance is if the customer wants something or there are updates.

      I've shown them how it works with FortiSIEM, so now I can get them to actually do inspections on their infrastructures every six months, do penetration testing, and see that their environments are secure.

      What's my experience with pricing, setup cost, and licensing?

      When you look at certain sectors of the market, the pricing is a little high. 

      What other advice do I have?

      We are implementing FortiGate's data center solution now because I'm starting to let local government sites work through one data center. 

      With FortiGate SD-WAN, the impact has been very little on the network performance because we've done certain things at night and certain things during the day, so the impact on the network is very low. In my organization, there are about three Fortinet specialists focusing on FortiGate.

      I'd recommend Fortinet FortiGate to other users. Overall, I'd give Fortinet FortiGate an eight out of ten, with pricing being the main factor preventing a higher score.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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      reviewer1666980 - PeerSpot reviewer
      CISO at a government with 51-200 employees
      Real User
      Top 20
      Focus on network segmentation with highly supportive team assistance for effective threat protection
      Pros and Cons
      • "We receive substantial help from Fortinet, which is very valuable as they assist us in choosing the right solutions. If we need configuration assistance, they can send specialists who help design the solution."
      • "One area for improvement involves FortiAnalyzer, specifically regarding the SOC part and log interpretation. Sometimes interpretation is very difficult."

      What is our primary use case?

      We use Fortinet FortiGate for network segmentation. We protect from the outside world and make segregation with the outside world. With Fortinet FortiGate, we primarily focus on network segmentation.

      What is most valuable?

      The most valuable feature of Fortinet FortiGate is the price-quality ratio. It's a very good fit as it's not very expensive and offers extensive functionality. It functions effectively as a firewall, performing its intended purpose compared to the competition. When activating the Unified Threat Protection, users gain access to FortiGuard. The SASE possibility is also interesting even though we do not currently use it.

      It's not only about the product itself. It is also the team around Fortinet. We receive substantial help from Fortinet, which is very valuable as they assist us in choosing the right solutions. If we need configuration assistance, they can send specialists who help design the solution. The value comes from both the FortiGate firewall itself and how the team supports you.

      What needs improvement?

      One area for improvement involves FortiAnalyzer, specifically regarding the SOC part and log interpretation. Sometimes interpretation is very difficult. They send an extensive amount of logs, and when putting that in a SOC or SIEM, payment is based on gigabytes sent. We send many unnecessary items, resulting in unnecessary costs.

      We decided to reduce the logs and now send only half of what we had before after determining what was unnecessary. They should improve what needs to be sent to the SIEM. The logs should be lighter. In the log structure, there are many unnecessary columns, resulting in a large amount of redundant data. They should improve the way logs are sent to the SIEM.

      For how long have I used the solution?

      We have been using Fortinet for more than ten years. 

      What do I think about the stability of the solution?

      Fortinet FortiGate is stable overall when choosing a release that has been tested. We have observed more vulnerabilities on Fortinet, however, this indicates that as the product becomes more successful, it becomes a larger target for hackers. This issue exists with every major vendor.

      What do I think about the scalability of the solution?

      The scalability of Fortinet FortiGate for our organization is one of the best aspects, as they use the same OS for everything. This means you can find your way back and upgrade without changing everything in terms of configuration. Scaling up infrastructure is not problematic as it doesn't require a major migration.

      How are customer service and support?

      Based on my experience with their support, I would rate Fortinet FortiGate eight out fo ten. Sometimes it takes more time if the issue is complicated. Overall, the support is good.

      How would you rate customer service and support?

      Which solution did I use previously and why did I switch?

      We've always used Fortinet; we were working with someone else who was also using Fortinet.

      How was the initial setup?

      I personally participated in the initial setup and deployment of Fortinet FortiGate a very long time ago. Currently, I am more involved in management than operations, so I no longer follow this aspect.

      Fortinet FortiGate is deployed on-premises in my organization.

      What was our ROI?

      The return on investment with Fortinet FortiGate is measured in terms of security. A firewall can be nice, however, if it is poorly configured, it will result in poor value for money. 

      Return on investment for a firewall is about performing its intended function. Without one or with poor configuration, you can lose substantial money. The return on investment is reflected in the level of protection provided.

      What's my experience with pricing, setup cost, and licensing?

      I am aware of the pricing of Fortinet FortiGate through our purchasing service. I have access to the list price and know the discounts. The price-quality ratio is very good, and we have an excellent representative who helps us secure good pricing.

      Which other solutions did I evaluate?

      I evaluated other options before choosing Fortinet FortiGate through a tender process. They met all the feature requirements and testing criteria. The dedicated ASIC provides very good performance, which was initially the key factor for our needs. We continue monitoring what Palo Alto and Cisco do, but we maintain a partnership agreement with Fortinet.

      What other advice do I have?

      I have experience comparing Fortinet's SD-WAN with Cisco's solution. We currently don't work with SD-WAN, having returned to an MPLS network since we own the network and cables. 

      We don't integrate SD-WAN capabilities with Fortinet FortiGate in our network yet since we own our whole network, including all the cabling and optical fibers in the region. While SD-WAN is a good feature, it's not necessary for our use case. 

      Regarding Fortinet Unified SASE, implementation may come in the future. 

      We don't use Fortinet FortiGate's data center solution. 

      I'd rate the solution eight out of ten. 

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer. partner
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      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.
      Updated: October 2025
      Buyer's Guide
      Download our free Fortinet FortiGate Report and get advice and tips from experienced pros sharing their opinions.